OFFICIAL Facilities and Facility Manager

[Tiger]

Originally Posted by Dr. Dirt

It does it on the website and FB. Now I only get 18 posts that go back 3 hours. My number of neighbors that post has not changed that much. I should still be seeing the posts that I saw earlier today but now am only seeing 3 hours worth. I think I should be seeing more than a total of 18 posts since I saw them earlier today but now I can't see those anymore.

Hi Dr. Dirt,

Could this be what is confusing you...

You should only be seeing one of each facility request per friend, (one regular facility request and one service facility request) once you work them if they post facilities again, you still only see the most recently posted ones, the older facility posts by them are automatically removed.

If the older facility posts were not removed for the same farmer that would up more room on the facility wall request page to show was many posts as possible from different farmers.

The other thing that could be happening is if farmers are posting facilities using Facebook and not allowing them to show up on the facility wall requests page then you would not see those on the facility wall requests page using either FB or the Website.

There is no option to prevent them from showing on facility wall requests when posting facilities using the website, it's only possible with the Facebook version.

You also don't have that option when posting things like bonuses and ingredients from either version of the game. All the bonuses and ingredients will show up to give you the choice of which ones you want to help with.

If there are any farmers posts that you think are missing from the 2 walls (facility wall requests and other wall requests), you would need to check with some of them to see if they posted today. That's not something we can do for you.

[Dr. Dirt]

Originally Posted by Tiger

Hi Dr. Dirt,

Could this be what is confusing you...

You should only be seeing one of each facility request per friend, (one regular facility request and one service facility request) once you work them if they post facilities again, you still only see the most recently posted ones, the older facility posts by them are automatically removed.

If the older facility posts were not removed for the same farmer that would up more room on the facility wall request page to show was many posts as possible from different farmers.

The other thing that could be happening is if farmers are posting facilities using Facebook and not allowing them to show up on the facility wall requests page then you would not see those on the facility wall requests page using either FB or the Website.

There is no option to prevent them from showing on facility wall requests when posting facilities using the website, it's only possible with the Facebook version.

You also don't have that option when posting things like bonuses and ingredients from either version of the game. All the bonuses and ingredients will show up to give you the choice of which ones you want to help with.

If there are any farmers posts that you think are missing from the 2 walls (facility wall requests and other wall requests), you would need to check with some of them to see if they posted today. That's not something we can do for you.

I'm not confused just wondering why they don't go back as far anymore. Right now it goes back 5 hours yet I know some of my neighbors that posted today posted around nine to ten hours ago and they don't show up in the current five hours so why doesn't the posts go back further where I can see them. It doesn't matter now because I worked their posts earlier but when I get up in the morning I can only see 5 to 9 hours back and I know my neighbors are posting. They have been posting everyday about the same time for a long time.

[MammaKanode]

I am trying to fill my facilities and clients, and certain facilities are not loading. They are telling me I need olive oil for example, when in fact I have more than thousands in storage, same with the metal mill ingredients. Is this just a temporary ooops going on or another problem? Please advise. Thanks!

[marymarcel]

Originally Posted by MammaKanode

I am trying to fill my facilities and clients, and certain facilities are not loading. They are telling me I need olive oil for example, when in fact I have more than thousands in storage, same with the metal mill ingredients. Is this just a temporary ooops going on or another problem? Please advise. Thanks!

Hi MammaKanode

Please do the following:

Open your Facility Manager and then click in the little note book at the top.

That is your Ingredient planner which let you if you are short on some ingredients using different filters.

Set the Ingredient planner to:

All Facilities
15 days (this will show you what you need to fill your facilities to 100 %)
By Missing.

Also put a check mark for Include disable products.

Then click in blue Update button.

If you see products with amounts in black and red, then that means you are short for them.
The black amount shows you how many of that ingredient you need to fill all facilities to 100% in a full run.
The red number into brackets shows you how many more of that item you need to have to be able to fill all your facilities to 100%

You can change the second filter (15 days) to different times to see how many of those products you will need.

[MammaKanode]

I have done all of those things. I have thousands and thousands of the ingredients it is saying I don't have. The metal mills were empty. I had over 80, ,000 in there of each ingredients, and now they are down to 3800. There must be problem in the game. Same with eggs. 90,000 + all gone in one load?? Why have I never had all these problems before?

[marymarcel]

Originally Posted by MammaKanode

I have done all of those things. I have thousands and thousands of the ingredients it is saying I don't have. The metal mills were empty. I had over 80, ,000 in there of each ingredients, and now they are down to 3800. There must be problem in the game. Same with eggs. 90,000 + all gone in one load?? Why have I never had all these problems before?

If you found that some of your facilities were empty, then check the funnel to see if have it set the correct way.

Please open your Facility Manger and click on the Funnel Icon top right of the window that opens, then make sure that it is set like this for your facility tools to work on all facilities on all farms. Please remember to click the green check mark to save any changes.

The amount used depends on how many facilities you own and how many times you refill them during the day.

You have many restaurants and in some cases 3 or 4 of the same type. Restaurants use lot of hen eggs and olive oil.

If you wish you can contact Support. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

From Facebook use:
http://apps.facebook.com/farmtown/settings2/support/

From the website use:
http://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[MammaKanode]

It's a shame that suddenly, with this transition, all of my supplies seem to disappear. I have deactivated two entire farms and will deactivate ALL duplicates and see what happens. What is the point of having them if I can't use them? We'll give it a week without posting and see what happens. You have problems with this game. Why not admit that instead of telling me to look at lists that I have already looked at since 2009 many times? Once they are empty, I will put the faiclities in storage.

[nickydwuk]

In the last few days I have noticed that when I put my facilities out to work and people work them - not all are done. My husband works mine and when he has done them I check and some are showing as 80% full which is what I expect but others still show 100% - he has worked all the facilities until the mayor takes over and does the rest. Is there a glitch when the mayor takes over and it does not register? This is affecting my Neighborhood Quest as some of the facilities are not emptying enough for me to fill up as expected.

[Tiger]

Originally Posted by nickydwuk

In the last few days I have noticed that when I put my facilities out to work and people work them - not all are done. My husband works mine and when he has done them I check and some are showing as 80% full which is what I expect but others still show 100% - he has worked all the facilities until the mayor takes over and does the rest. Is there a glitch when the mayor takes over and it does not register? This is affecting my Neighborhood Quest as some of the facilities are not emptying enough for me to fill up as expected.

Hi nickydwuk,

Could he have more than just your facility work requests open and working for several farmers at the same time? Opening multiple tabs can prevent all the data transferring correctly for all of them. Have him try try those requests again and see if he does not get an oops for a farm. If he gets products from any of them then those likely did not get worked first time round.

If any of your farms are private and he does not have the 2 train requirement to work all farms from one farm then he won't be able to work the private ones as he has already worked the majority of your farms already so can't get to them and the mayor will not take over to do it for him until he has completed 50%.

If you have not suggested to him to run memcache he can try that as well before he tries to work them again or if he wants to wait the allotted time to be able rework them all.
In case you want to send him the links, both memcache links are in the following post, run whichever one he is using to play Farm Town on:
The memcache links are posted in the following link:
http://www.slashkey.com/forum/showthread.php?t=627590

[nickydwuk]

Thanks for the suggestions. This has worked previously so thought it was a glitch. Will have a look and see if any of what you suggest is the cause but not sure why it used to work but now doesn't. Will keep trying.