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  #1  
Old Apr 19 2023, 07:04 AM
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Tiger Tiger is offline
 
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Location: UK but i'd rather be somewhere hot and sunny :) with a swimming pool!
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Originally Posted by nettie1212 View Post
Can I use any email to respond as long as I use the ID number? I am on my work computer right now and not home computer
Hi nettie1212,

Taz isn't available at this time.

If you are using a work computer/email address, some employers will block the ability to load any games on work computers which may also block the ability to send a ticket in. Use the link Taz supplied and see if it lets you send one, if it does you should be fine. If it doesn't then wait until you can get home to send one the normal method you use.

Generally any email can be used to send a ticket to support. Just remember which one you used and make sure you check that one for responses and the junk folder for them if it doesn't show up in the in box
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  #2  
Old Apr 21 2023, 10:00 AM
nettie1212 nettie1212 is offline
 
Join Date: Aug 17 2009
Posts: 143
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Originally Posted by Tiger View Post
Hi nettie1212,

Taz isn't available at this time.

If you are using a work computer/email address, some employers will block the ability to load any games on work computers which may also block the ability to send a ticket in. Use the link Taz supplied and see if it lets you send one, if it does you should be fine. If it doesn't then wait until you can get home to send one the normal method you use.

Generally any email can be used to send a ticket to support. Just remember which one you used and make sure you check that one for responses and the junk folder for them if it doesn't show up in the in box
Thank you for your response I sent an email right away. how long does it take them to respond? Of course I have a quest with the new FT$ items that I already purchased and not sure if I should purchase again until they fix the problem
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  #3  
Old Apr 21 2023, 10:18 AM
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Taz D Taz D is offline
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Join Date: Apr 29 2010
Location: Buda, Tx
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Originally Posted by nettie1212 View Post
Thank you for your response I sent an email right away. how long does it take them to respond? Of course I have a quest with the new FT$ items that I already purchased and not sure if I should purchase again until they fix the problem
Hi Nettie,
They have already responded and added the farm cash to your account for the missing items.

Check the spam folder in the email that you sent it from for their reply.
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Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #4  
Old Apr 21 2023, 08:25 PM
nettie1212 nettie1212 is offline
 
Join Date: Aug 17 2009
Posts: 143
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Originally Posted by Taz D View Post
Hi Nettie,
They have already responded and added the farm cash to your account for the missing items.

Check the spam folder in the email that you sent it from for their reply.
Hello I checked yesterday early am and not before I sent the message I am also missing my fish farm plant bee farm, and pig barn that had pigs in them All put on farm 40 bottom right corner I do not see these credited Can I use the bottom right corner of my farm? if so why aren't my items showing They are not on the top left corner where I moved them from either
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  #5  
Old Apr 21 2023, 08:32 PM
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Taz D Taz D is offline
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Originally Posted by nettie1212 View Post
Hello I checked yesterday early am and not before I sent the message I am also missing my fish farm plant bee farm, and pig barn that had pigs in them All put on farm 40 bottom right corner I do not see these credited Can I use the bottom right corner of my farm? if so why aren't my items showing They are not on the top left corner where I moved them from either
Hi Nettie,
There is a limit to how much you can put on a farm.
You were credited for all the farm cash items that are missing from that farm. The pig sty is for coins and the pigs are gifts. They can not replace the pigs.


I have asked Support to send you their response in a private message here so be on the look out for that.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #6  
Old Apr 21 2023, 08:40 PM
nettie1212 nettie1212 is offline
 
Join Date: Aug 17 2009
Posts: 143
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Originally Posted by Taz D View Post
Hi Nettie,
There is a limit to how much you can put on a farm.
You were credited for all the farm cash items that are missing from that farm. The pig sty is for coins and the pigs are gifts. They can not replace the pigs.


I have asked Support to send you their response in a private message here so be on the look out for that.

Thanks for such a quick response I put another pig sty on the farm and all the pigs went into this one. It was suggested by another farmer just to get another one but the missing fish farm plant and bee farm were FT$ purchases and I have nothing on my farms compared to some and very few facilities. Something was wrong with the bottom right of the farm Are we supposed to play in the stand-alone link or still through FB?
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  #7  
Old Apr 21 2023, 08:42 PM
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Taz D Taz D is offline
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Join Date: Apr 29 2010
Location: Buda, Tx
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Quote:
Originally Posted by nettie1212 View Post
Thanks for such a quick response I put another pig sty on the farm and all the pigs went into this one. It was suggested by another farmer just to get another one but the missing fish farm plant and bee farm were FT$ purchases and I have nothing on my farms compared to some and very few facilities. Something was wrong with the bottom right of the farm Are we supposed to play in the stand-alone link or still through FB?
Hi Nettie,
You are supposed to still be playing in Facebook.
Support will contact you here by private message.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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bugs and glitches, facilities, help & support, mango tree, missing, missing animals, missing building, missing buildings, missing crops, missing decorations, missing facility, missing factories, missing farm cash, missing farmcash, missing flowers, missing from farm, missing harvests, missing tool, missing tools, missing trees, tools missing

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