OFFICIAL Missing-Crops, Trees, Buildings, Other Items

[marymarcel]

Originally Posted by RomanticSoul

Slashkey sure is taking their time with this. Might leave the game.

Hi RomanticSoul

Did you get the automatic response?

If so, then it could take a couple of days or more to get back to you.

Please remember that Support doesnt work 24/7 and they could have many tickets before yours to check.

[RomanticSoul]

Originally Posted by marymarcel

Hi RomanticSoul

Did you get the automatic response?

If so, then it could take a couple of days or more to get back to you.

Please remember that Support doesnt work 24/7 and they could have many tickets before yours to check.

I'd expect some kind of response in within 24 hours. when it comes to this issue. Losing 2 farm cash Facilities is not acceptable. And hearing nothing but crickets is not a good sign. Now I can't post my facilites until this gets fixed. cause not gonna buy them again just so i have everything i once had on that farm to get it done. Spent way too much money on this game for nothing to be said back at all. Losing facilities is Not acceptable. Should have some kind of response within 24 hours. not just crickets.

[Taz D]

Originally Posted by RomanticSoul

I'd expect some kind of response in within 24 hours. when it comes to this issue. Losing 2 farm cash Facilities is not acceptable. And hearing nothing but crickets is not a good sign. Now I can't post my facilites until this gets fixed. cause not gonna buy them again just so i have everything i once had on that farm to get it done. Spent way too much money on this game for nothing to be said back at all. Losing facilities is Not acceptable. Should have some kind of response within 24 hours. not just crickets.

Hi RomanticSoul,
You should have gotten an automatic response. Please check your spam folder in your email to see if it went in there. We will contact Support to check on it. Though we did just come off the weekend with a problem yesterday morning, so I am sure they were very busy yesterday with the mass of tickets concerning that.

[RomanticSoul]

Originally Posted by Taz D

Hi RomanticSoul,
You should have gotten an automatic response. Please check your spam folder in your email to see if it went in there. We will contact Support to check on it. Though we did just come off the weekend with a problem yesterday morning, so I am sure they were very busy yesterday with the mass of tickets concerning that.

Only thing i got so far was a ticket number with no update. Just my report of missing facilities.

[Taz D]

Originally Posted by RomanticSoul

Only thing i got so far was a ticket number with no update. Just my report of missing facilities.

Hi RomanticSoul,
Then you got to auto response. They will get to your ticket in the order received. Please be patien as they have had a lot of tickets because of the outage yesterday, so can take a few days.

[RomanticSoul]

Originally Posted by Taz D

Hi RomanticSoul,
Then you got to auto response. They will get to your ticket in the order received. Please be patien as they have had a lot of tickets because of the outage yesterday, so can take a few days.

Your reply about missing facilites was a lot faster. they have 2 days then im leaving the game. Losing 62 to 64 Farm Cash isn't something Im happy about. Accepted the change in fuel. WHich everyone has noticed not just me. Lots of people complaining about that. The Farm Pass having farm cash facilites on them which not every has so can't be done. even been patient with The Ext tools not working correctly until they get the fixed. Having to refresh my farms so i can make it to the end of everyones coops quests without it closing out halfway for no reason. but losing farm cash I can't accept or be patient about. Totally unacceptable.