Discussions about the Super Facility

[Vivienne57]

The Super facility free gift posts from other farmers is driving me nuts. When I am working my neighbours facilities if a free gift offer pops up whilst working, that's it, I am unable to continue working the facility and have to go back and start all over. Not easy when you have 16 tabs open at a time. You can't even select no I'm busy, the offer only has to appear on the page and working that facility stops. I have posted about this before and was told it the developers would be notified. It would be nice the issue got given some attention and is driving me nuts. Thanks

[Taz D]

Originally Posted by Vivienne57

The Super facility free gift posts from other farmers is driving me nuts. When I am working my neighbours facilities if a free gift offer pops up whilst working, that's it, I am unable to continue working the facility and have to go back and start all over. Not easy when you have 16 tabs open at a time. You can't even select no I'm busy, the offer only has to appear on the page and working that facility stops. I have posted about this before and was told it the developers would be notified. It would be nice the issue got given some attention and is driving me nuts. Thanks

Hi Vivienne,
You are not supposed to get the offers when you are working others facility. The person who tries to send it gets a message you are working facilities for your neighbors. This was addressed shortly after the release of the Super Facility.
From the January release:
- When the Mayor is helping you work your neighbours facilities you will not see any sell product offers
- When you are selling products to the Mayor in the markets you will not see any sell product offers

[penguin66]

I had just sent super facility products to my neighbors without issue, then went to the trade marketplace to give away super facility products there, and I find I have no products. The products from earlier in the week that have already been produced and given away are also now gone. I've run cache cleaner and cleared out my cookies. I think I'm done with the super facility until things are working better.

[Taz D]

Originally Posted by penguin66

I had just sent super facility products to my neighbors without issue, then went to the trade marketplace to give away super facility products there, and I find I have no products. The products from earlier in the week that have already been produced and given away are also now gone. I've run cache cleaner and cleared out my cookies. I think I'm done with the super facility until things are working better.

Hi Penguin,
What time is it at your location. Any products you have not given away or sold will be removed at midnight your time. You start over each day at midnight producing the products for that day.

[penguin66]

Originally Posted by Taz D

Hi Penguin,
What time is it at your location. Any products you have not given away or sold will be removed at midnight your time. You start over each day at midnight producing the products for that day.

It is currently 9:49pm in my location, so nothing should have reset yet.

[Taz D]

Originally Posted by penguin66

It is currently 9:49pm in my location, so nothing should have reset yet.

Hi penguin,
Check your computer date and time and make sure they are correct as that would be what controls the time it resets.



Only thing I can suggest is to report it to Support. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

[penguin66]

Originally Posted by Taz D

Hi penguin,
Check your computer date and time and make sure they are correct as that would be what controls the time it resets.



Only thing I can suggest is to report it to Support. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

Thanks Taz. Computer date and time are correct, so it is an issue for support.

[Aussie Rae]

when in the Trade Market today, offer was sent to a farmer.. no reply, no pop saying farmer was busy etc, so sent offer 2 more times... same result. Farmer sent me a private message (after I commented that I was not getting replies to the offer) and she had received a pop up saying another farmer had taken it... which was strange as I had not sent an offer on that particular product to any other farmer... putting down to a glitch.. hoping it was a one off....

[Grumpdad]

This super facility is a joke, for 3 nights I have spent best part of an hour trying to GIFT products and might get one taker, I am giving it up as an absolute time waster

[Taz D]

Originally Posted by Grumpdad

This super facility is a joke, for 3 nights I have spent best part of an hour trying to GIFT products and might get one taker, I am giving it up as an absolute time waster

Hi Grumpdad,
I moved your post to the General Feedback thread about the Super Facility as this has nothing to do with the current release.