OFFICIAL Missing-Crops, Trees, Buildings, Other Items

[Taz D]

Originally Posted by Mogwai

Hi
On Apr. 2, 2023 I bought the Turbo Electric Semi Truck. Today I see it is missing. It's not longer on the farm I placed it, it's not in the storage and no longer in the Facility manager.
Also two buildings are missing: one farm house and the Beach Bar for 10.000.000 coins. They both were definitely on the farms when I first opened FT today.
Most important for me is to get back the Turbo Electric Semi Truck - it is lost $$$.
Please help! Thanks in advance.
Regards

Hi Mogwai,
I moved your post to the thread about missing items. Please provide the ID number for the farms you are missing this item from. You can find that number at the bottom of your farms page.

[Mogwai]

Originally Posted by Taz D

Hi Mogwai,
I moved your post to the thread about missing items. Please provide the ID number for the farms you are missing this item from. You can find that number at the bottom of your farms page.

Thank you!

[GRB]

Noticed today that I never got my daily catch of fish. Usually get 75,000,000,000 in coins. After this mornings catch, I only had about 24,000,000,000 in coins to sell off. I know there is nothing you can do, just for awareness.
Screenshot (9).jpg

[marymarcel]

Originally Posted by GRB

Noticed today that I never got my daily catch of fish. Usually get 75,000,000,000 in coins. After this mornings catch, I only had about 24,000,000,000 in coins to sell off. I know there is nothing you can do, just for awareness.
Attachment 25562

Hi GRB

Im sorry but your picture is too tiny to see it.

I had a look at your data and your farms and you dont have baits, so it could be possible you only got 1 fish instead of 2 for some of your fish farms. That could be the reason you got less coins.

[Mogwai]

I also attach a screenshot which I made from the facility manager on Apr. 2 after the purchase of that truck, and one which I made right now.

[Taz D]

Originally Posted by Mogwai

I also attach a screenshot which I made from the facility manager on Apr. 2 after the purchase of that truck, and one which I made right now.

Hi Mogwai,

Please contact the support team about your missing Turbo Electric Semi Truck.

To contact Support, click on the link below, fill out the form and submit it. Please be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you have any problems finding the automated response to your ticket, please click on the following link for instructions to help you with that:
Support Issues - how to find their replies.

[Ssan01440]

Hi. I just purchased with my farm cash a "Combine Harvest Plow Ex (7x7)" and my farm cash of $50 was taken but I did not get the tool. I looked in my storage and it was not there. I exited and restarted my browser, clean out my cashe and cookies but still no plow. Can you help me? Thank you.

[Taz D]

Originally Posted by Ssan01440

Hi. I just purchased with my farm cash a "Combine Harvest Plow Ex (7x7)" and my farm cash of $50 was taken but I did not get the tool. I looked in my storage and it was not there. I exited and restarted my browser, clean out my cashe and cookies but still no plow. Can you help me? Thank you.

Hi Ssan,
I moved your post to the thread about missing items. I have checked your account and do not see that you purchased that tool nor any missing farm cash.
You can check yourself by going to the Account tab at the top of your farms. When you open that click on the Farm Cash Activity Log. That will show you any activities you have gotten or purchased.

[boskherder]

I was checking to see what farm a facilitie (Window Cleaning Supplies Factory)was on and somehow, it shows I purchased it and is is no where to be found.

I did not click the button to purchase it and it is now where to be found. I already had one and did not want to get another as I was saving my Farm Cash for another train car.

Can this be refunded so I get my Farm Cash back?

THank you.

[Taz D]

Originally Posted by boskherder

I was checking to see what farm a facilitie (Window Cleaning Supplies Factory)was on and somehow, it shows I purchased it and is is no where to be found.

I did not click the button to purchase it and it is now where to be found. I already had one and did not want to get another as I was saving my Farm Cash for another train car.

Can this be refunded so I get my Farm Cash back?

THank you.

Hi boskherder,
I moved your post to the thread about missing items. Your window cleaning supplies factory is still on one of your farms is not missing according to your account data. You did click to buy it. There is only 1 in your account data so you did not own it previously.

You will need to go to your preferences and uncheck all the show items except the facilities. Then go to each farm and search (magnifying glass in tool box) for Window. That should be enough to help you find it.