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#2981
Today, 09:56 AM
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this morning no change, I MIGHT get to do three to four tasks (planting, moving farm to farm, working others facilities) and it locks up again and frequently see these yellow messages that say something about SpriteDownloader error etc etc.........sorry I dont know how to send the actual picture. Other applications on the computer using internet are working normally and internet has been turned off and reset. Just updating with you so maybe it will help determine a solution for myself and others that are having issues working the farms......thanks in advance Rita 1036647811 Build No: 713
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#2982
Today, 10:07 AM
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The spritedownloader error has been fixed but not released yet. Should be released with the facilities when they get released. However that error does not affect your play at all. Even though your internet is working for other sites that does not mean it wwill work for getting to the game site. There are many links your data has to go through to get between you and the game servers. Any one of those links having problems can cause slow data transfer or loss of data giving you problems. Unfortunately we have no control or way to monitor those links. The only thing you can do is wait for whoever owns those links to fix the problem.
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Taz Dubh Glais Estates Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm. Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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#2983
Today, 10:31 AM
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thanks for a quick response
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#2984
Today, 11:43 AM
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Slow/Not Loading/Google Chrome
Never had an issue before. Google Chrome was always the best one vs. Firefox or Edge. Internet is Fiber Optic, so no issues with internet. Updated my computer yesterday, also checked my update for Norton. All good.
Cleared Memcache Your USER ID number is: 856370370 Build No: 713 ( moniande@yahoo.com ) https://apps.slashkey.com/farmtown/p...370&farm_ix=13 Graphics Feature Status ======================= * Canvas: Software only, hardware acceleration unavailable * Direct Rendering Display Compositor: Disabled * Compositing: Software only. Hardware acceleration disabled * Multiple Raster Threads: Enabled * OpenGL: Disabled * Rasterization: Software only. Hardware acceleration disabled * Raw Draw: Disabled * Skia Graphite: Disabled * TreesInViz: Disabled * Video Decode: Software only. Hardware acceleration disabled * Video Encode: Software only. Hardware acceleration disabled * Vulkan: Disabled * WebGL: Software only, hardware acceleration unavailable * WebGL2: Software only, hardware acceleration unavailable * WebGPU: Software only, hardware acceleration unavailable * WebNN: Software only, hardware acceleration unavailable Last edited by moniande; Today at 11:52 AM.
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#2985
Today, 12:13 PM
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I moved your post to the thread aboutloading issues. I see one possible problem with your hardware acceleration being disabled. We do reccomend that be enabled for the speed is faster with it than the software acceleration. That said if you have updated your computer and browser (new update yesterday for Chrome, Edge and Firefox) then please try all the suggestions in the following link: https://www.slashkey.com/forum/showthread.php?t=627590 Even if you have fiber optic, that is only between you and your service provider. It could still be an internet problem somewhere between you and the game servers that is causing data to be lost. Between you and the servers are many links that the data for the game has to travel through to get to and from the server. Any one of those links having a problem or heavy traffic can cause slowed down or lost data transfer.
__________________
Taz Dubh Glais Estates Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm. Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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#2987
Today, 12:50 PM
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That sounds more like a browser or computer timing out and making the screen go off for lack of activity by you. It is not something the game is doing.
__________________
Taz Dubh Glais Estates Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm. Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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#2988
Today, 01:02 PM
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I think you misunderstand. What I mean is that the game play area is going black part way through the facilities. That's the bit that's usually showing the farm - everything within the play frame. The rest of my computer screen is just fine.
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#2989
Today, 01:25 PM
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I am sorry but this is the first we have heard of that. Nothing in the game can cause it to go black that we know of. I can only suggest you contact Support at the following email address: Support@slashkey.com
__________________
Taz Dubh Glais Estates Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm. Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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