While trying to buy FC, the transaction failed, but I managed to correct what was wrong and made the purchase. Not I have this "banner" over my farm telling me how to get back to the transaction. When I follow the instructions, there are no purchase to "restore". Is there a way to get rid of the banner?? I've logged out and back in and it's still there. Thanks.

Hi NJones :)

Im sorry but there is no way to get rid of it, I also have it due a little problem :)

It will disappear in 10 days.

where do I report that both my farms have been hacked? Farmcash has been used for things I would never purchase and Ive been away from farmtown since 12th Dec Just came back on today and find I only have 30 FC in both accounts and things have been purchased while I wasn't even on FT. Ive changed my password on one account but can't on the other because my gmail address is storage full.
HELP

Hi Corogirl,
I moved your post to the Help & Support thread about Farm Cash. You will need to contact Support concerning this as we do not have any way to do anything about this through the forums.

To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

Hi I have been away on holiday in Australia since the 12th of Dec and have just logged into my farm accounts for the first time since I got home and someone has been on my account ( no I haven't given my password to anyone). They have enabled ships, which I haven't done for years and spent all but 30 of my FC, Most of it yesterday on stuff I wouldn't purchase. Theres almost 700FC gone from one account and 112FC gone from the other account, also spent on my account \, but NOT by me on stuff I didn't buy because I haven't been on FT since 12th Dec 2023. Help

Hi Corogirl,
Please read my reply to your first post about this above your last post.

Thanks and sorry about the double post. I am frantic here and couldn't find my post so reposted. How could someone get into my accounts as they both have different emails and passwords? I haven't given anyone my details either

Hi Corogirl,
I don't have an answer as to how or even why they would do that. There is nothing to gain by it.

Tried to buy some farm cash today using my credit card. Had to have a secret code sent to my email. Didn't come through. Clicked to have the code resent. Waited and waited, refreshing my email over and over, and it never did come. Thank goodness I also have PayPal so was able to buy it that way. Please check on this to make sure the secret code is being sent like it's supposed to be. I bought the FC earlier today and the code still has never shown up in my email.

Hi GrammieRee,
I moved your post to the Help & Support thread about Farm Cash.

First it is not Farm Town asking for a code. Farm Town and the game are not processing your payment. Those are done by either PayPal or Stripe depending on which you choose. It is most likely your bank or credit card company were asking for the code. That Farm Town has no control over.

Oh, I see! I thought it was part of the FC buying process through FT.
Thank you, Taz! You always have my answers for me! XOXO

Hi GrammieRee,
Did you check your spam folder to see if it ended up in there?

Yes, I kept refreshing and checking repeatedly, both inbox and spam. I asked for the code twice several hours ago and it still has not arrived.

Hi GrammieRee,
As long as it didn't show up on your bank account then it should be ok.

banner above farm
 

bought farm cash feb 3. had a minor issue -- fixed it. got the farm cash on feb 3. but have had the banner above farm ever since about if I didn't get it. I thought it would remove itself after the 10 days. if I go to restore, just tells me that there is nothing to restore (which is true). how long does it usually take for the banner to be removed?

Hi tammy :)

We are checking into this as I have the same problem. Think you will have it some more days.

I will let developers know as soon as mine is gone so they can test what happens.

Purchased wrong farm cash item
 

Hi, I hope you can help please. I accidently purchased an excavator for 50 farm cash. It is not what I thought it would be, so I am asking for my 50 farm cash back please so that i can spend it on something I need and want. I really do not want or need an excavator. Please help, take the excavator back.
Many thanks for your help

Hi Brugpuppy,

I am sorry but we can not do refunds through the forums. You will need to contact Support concerning this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

Facilities
 

My Farm one has had 215 facilities showing even after I have placed several more. How come it is not showing the ones I added in the total? This is even after I added the facilities and went back in the next day. Does it show regular purchases only and not farm cash items?

Hi Joyinlife,
It would depend on what you have the filters in the facility manager set to and if you started any production in the new facilities.
Set the filters in the facility manager All Facilities.
Check in the Show Names of the farm manager. There is a show facility info button on the bottom. That will show you all the facilities of all types.

Missing coins.
 

I have not sold unwanted items for quite awhile. tonight, I sold a LOT of unwanted products, excess and not needed products. I had over 72,000,000,000 coins, I sold millions of stuff I do not need, and I still have the same amount of coins.
I ran the mem-cache a few times, with no results.
How can I get my coins back? (or products) I wanted to purchase more farm space, but still have the same amount of coins I started with.
very upset about this, so please help.

Hi Brugpuppy,
You sold half of your non ingredients at 9:58 eastern time tonight for 48,130,597,388 Which got you to 126,693,302,854. You then expanded farm 46 for 72 billion. Then you sold the rest of your non-ingredients for 15,888,749,334. Anything else you sold we do not have data for those individual items. After selling your non-ingredients and anything else you sold you are now back to the 72 billion. You did get your coins but you expanded farm 46 which used what you had gained.

Hey Taz,
I tried to buy Farm Cash tonight with the new Stripe thing and at first it was trying to send a text to my house phone but then I got it to send an email instead. I refreshed over and over and over and had the code resent two more times, but I never did get it.
I was able to go back and choose PayPal instead and did buy my farm cash, but I just wondered what went wrong that I never did get the secret code in my email.
Also I'd like to know if Stripe will work with Discover card. It's not pictured with the other cards but I don't know if those are just examples.
Thanks a bunch!

Hi GrammieRee,
As far as I know to use Stripe itself you have to have an account with them just like you have to have a Paypal account. I have not tried to set onee of those accounts up as I have Paypal and prefer them, so I am not sure about the procedure for setting it up. I would use a cell phone number instead of a home phone. That way they can send a text.

Or you can use a credit card through Stripe without having an account with them which is what I do. As far as Discover card I can't tell you whether it would work as I only have Mastercard accounts.


Edit: You can pay without a link (text at the bottom) and it won't store your card information in Stripe.

I had this problem last month, and still have the same issue. I am not able to purchase the new farm pass through paypal. Last month I was able to get it purchased with a credit card and stripe, but I don't want to use my credit card for this I'd rather use paypal. I also tried to buy farm cash yesterday through paypal and the game could not configure the store after I click that I want to use paypal. None of the settings have changed on my computer since my last successful paypal purchase so I don't understand why I can't accomplish the purchases now.

Hi Penguin,
I moved your post to the Help & Support thread about Farm Cash as this has nothing to do with the current release.
We have just tried purchase with Paypal and did not have any problems. Only thing I can suggest is to delete any cookies your computer has for Paypal and try again. It may be you have a cookie that is causing it to not come up.
If you are using private browsing that could also be causing this.

Still not working
 

I tried deleting my cookies and tried again but didn't have any success. I'm not using private browsing so that isn't the issue. The window for purchasing farm cash opens and I select the amount and then click to pay with paypal. Another window opens up saying Configuring Store. At that point I get the following error message (I hope I copied it correctly because I was unable to highlight and copy):
Purchase could not be completed.
Please try again later.
{“name”;”AUTHENTICATION_FAILURE”, “message”; “Authentication failed due to invalid authentication credentials or a missing Authorization header.”,:”links”:{{“href”:https://developer.paypal.com/docs/api/overview/#error, “rel”:”information_link”}}}

Hi Penguin,
Please contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

Thanks for the help. I have contacted support.

I wish we could go back to earning FC as we gain experience. It made the game so exciting and it made me want to add more of my own cash ... to buy FC ... when I earned some during gameplay.

Hi Tammy Drawdy,
I moved your post from Suggestions to be able to answer you.
You do earn FC for the experience points you get. However you are at the current top level, so you will not get more FC for your experience until the developers release more levels. The March release gave you 25 FC for jumping from level 1425 to 1450 because you had enough experience to go up all 25 levels.