Quote:
Originally Posted by aceyducey
Hello: I have been wondering about ship port processing since SK started in May 2023. I will process (clear) all the ships in my port, leave it for an hour or so, then return to process the next batch of arrivals. To my amazement, some ships are there for 6 to 14 hours (true statement), when in fact it's only been and hour or so since I was at my port. Could this be due to time zone differences between Europe, Asia and the USA? Does anyone else have this occurrence? To me, it becomes an embarrassment!!!
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Hi aceyducey
I had this issue only once and years ago. It has nothing to do with time zones or all of us living in different countries would have the issue daily.
Please check that your time (AM/PM) and date (year, month, day) in your computer are correct or this kind of problems could happen.
If you continue having problems then please contact Support. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
https://apps.slashkey.com/farmtown/settings2/support/
You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366