HTML5/WebGL: Game Not loading or frequent crashes

[Alexandra_J]

Originally Posted by marymarcel

Hi Alexandra

I would check internet speed and if you have any problems with that. Also you have the minimum requirements for your computer listed in the first post, first page of this thread.

If you wish you can contact Support to let them know your problem and work with them. Please let them know your internet speed and the specifications for your computer.

To contact them click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you dont find the automatic response then read the following link:
http://r1.slashkey.com/forum/showthread.php?t=644366

My Internet Wifi speed on my phone is: 866mbps (assuming it will be the same for the laptop) and have no problems with slowness with that. I have my requirements for my laptop on my Facebook page. I'm still on Windows 10 as it won't allow me to have windows 11 as I need one more requirement for that. I'll put them public for you and then post pin it to the top.

https://www.facebook.com/ILoveTheOsmonds

[marymarcel]

Originally Posted by Alexandra_J

My Internet Wifi speed on my phone is: 866mbps (assuming it will be the same for the laptop) and have no problems with slowness with that. I have my requirements for my laptop on my Facebook page. I'm still on Windows 10 as it won't allow me to have windows 11 as I need one more requirement for that. I'll put them public for you and then post pin it to the top.

Alexandra, please contact Support and give them all that information, so you and they can work on the problem.

[Alexandra_J]

Originally Posted by marymarcel

Alexandra, please contact Support and give them all that information, so you and them can work on the problem.

ok!! thank you

[marymarcel]

Originally Posted by Alexandra_J

ok!! thank you

You are welcome Alexandra