HTML5/WebGL: Game Not loading or frequent crashes

[Taz D]

Originally Posted by pbarbee

My ID is 1223288649 This is the third time I have gotten this error message since the game has started being updated. I am in Chrome. Each time when I have posted this issue, I got the message to clear my cache and they will also refer my issue to someone. Clearing my cache has not changed anything. Then after a few hours I am able to get back and what I have that works is working again. However, I reported this early morning and it is still not working. I have a black screen and nothing is turning. I did the test and it said my system is support WebGL. I do not know why is shows disabled because when I follow the directions, it shows WebGL: Hardware accelerated WebGL2: Hardware accelerated Thank you for your help! I have tried in FoxFire, but there are lots of things that don't work on the

Hi pbarbee,
What are you doing when this happens?
Which cache are you clearing? For this problem you have to clear the browser cache, not the memcache.
Next time it happens try the tests then and see if WebGL is still enabled.

[pbarbee]

I just did it and it shows enabled WebGL: Hardware accelerated
WebGL2: Hardware accelerated Any other suggestions? The past two times after I referred this problem and was told it would be referred to someone, it was some how corrected in a few hours and would work for a few days and then I would get it again. I can get in through FoxFire, but then getting my gifts don't work.

[Taz D]

Originally Posted by pbarbee

I just did it and it shows enabled WebGL: Hardware accelerated
WebGL2: Hardware accelerated Any other suggestions? The past two times after I referred this problem and was told it would be referred to someone, it was some how corrected in a few hours and would work for a few days and then I would get it again. I can get in through FoxFire, but then getting my gifts don't work.

Hi Pbarbee,
All we did before and now is add your post to a thread for the developers to look at and see what they can find for you to fix this. That is the only "referral" we have. If it corrected then it was all on it's own as no one has done anything directly to your account to fix it.


Are you currently having this right now just before you did the tests?


Again, what were you doing when this happened to you?


Have you tried clearing the browser cache after this has happened? If you need instructions on how to do that they are in the following link:
http://www.slashkey.com/forum/showthread.php?t=421890

[pbarbee]

Yes I ran the test right after I had the problem

I was just trying to download the game on Chrome and I get a black screen and then the message shows at the bottom
2021-02-05 01:18:54.712 INFOCheckpoint-B-000 - Initialized
2021-02-05 01:18:54.713 LOGFT Client Services Inited.
2021-02-05 01:18:54.718 LOGSessionId: 1042018
Browser: Blink: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.146 Safari/537.36
WebGL Supported, but DISABLED ------------------- ERROR!

Plus I get a screen that comes up that says " an embedded page at l1.slashkey.com says your browser does not support WebGl"

[Taz D]

Originally Posted by pbarbee

Yes I ran the test right after I had the problem

I was just trying to download the game on Chrome and I get a black screen and then the message shows at the bottom
2021-02-05 01:18:54.712 INFOCheckpoint-B-000 - Initialized
2021-02-05 01:18:54.713 LOGFT Client Services Inited.
2021-02-05 01:18:54.718 LOGSessionId: 1042018
Browser: Blink: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.146 Safari/537.36
WebGL Supported, but DISABLED ------------------- ERROR!

Plus I get a screen that comes up that says " an embedded page at l1.slashkey.com says your browser does not support WebGl"

Hi Pbarbee,
Please answer the other questions I asked too.

[pbarbee]

It's working fine now. Thanks for all your help!!

[Taz D]

Originally Posted by pbarbee

It's working fine now. Thanks for all your help!!

Hi Pbarbee,
That does not mean it won't happen again. We would still like to know what you are trying to do on your farms when this happens.


I can see you have Windows 10. Is it up to date?


How much memory do you have in this computer?

[pbarbee]

Yes Windows 10 is up to date Memory 8 mbs I am just trying to load Farm Town when I get this message I have not actually gotten in or onto Farm Town itself at that time just trying to get it to loaded

[Taz D]

Originally Posted by pbarbee

Yes Windows 10 is up to date Memory 8 mbs I am just trying to load Farm Town when I get this message I have not actually gotten in or onto Farm Town itself at that time just trying to get it to loaded

Hi PBarbee,
8GB is about the minimum for Windows 10 for memory. DId you check the first item in the top post about the video card and the drivers for it? That can be another area of problems.


Then what did you do last on your farms when you had it open as that would be what triggers the error?

[melian1]

Won’t load, stops at black screen. 4 days ago it worked on Chrome. I could fish, harvest, chop, collect animal sheds. 3 days ago Chrome no longer worked, but Firefox did and I could do all those things. 2 days ago, Chrome still wouldn’t work, Firefox no longer worked. This evening I followed instructions from the link at the top of the game for not loading. I went down the list one by one, and all are ok. Still, neither Chrome nor Firefox works. It freezes at the black screen. This is the stuff from the bottom (on Chrome):
2021-02-05 02:08:46.730 INFOCheckpoint-B-000 - Initialized
2021-02-05 02:08:46.731 LOGFT Client Services Inited.
2021-02-05 02:08:46.745 LOGSessionId: 1042108
Browser: Blink: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.150 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc.
GPU-Renderer: ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)
2021-02-05 02:15:08.222 ERRORwasm streaming compile failed: TypeError: Could not download wasm module
2021-02-05 02:15:08.226 ERRORfalling back to ArrayBuffer instantiation

My User ID is: 1793409352