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  #2211  
Old Sep 22 2023, 10:22 PM
Taz D's Avatar
Taz D Taz D is offline
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Join Date: Apr 29 2010
Location: Ace, Tx
Posts: 21,045
Default

Quote:
Originally Posted by Lilo48 View Post
After a computer update, I can't connect online and only play offline.
SFS. Connect: Failed: c20.slashkey.com:443

Please help - Lilo
Hi Lilo,
I moved your post to the thread about loading issues. There is nothing we or you can do. The chat server is down which is the one that connects us all together.


OFF LINE ISSUE!!

We are all experiencing the off line problem when loading the farms.
Also, there are errors in the console.

We still are able to work our farms or our Super Neighbors farms off line.

We have emailed the developers to let them know.

Thanks for your patience.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #2212  
Old Sep 22 2023, 11:31 PM
Whidbey Whidbey is offline
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Join Date: Aug 02 2023
Posts: 1
Default Game loading and staying offline

While playing earlier this evening, the game suddenly went offline and, despite many attempts, switching browsers, logging off and back on, the game remains in offline mode and I get a popup telling me to 'click the green checkmark' to go online. That doesn't work and I have not been able to get the game online all evening. I have full access to the web and have had no problem getting to the site (or any other site) and logging in to Slashkey, just can't get the game out of offline mode.
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  #2213  
Old Sep 22 2023, 11:35 PM
Taz D's Avatar
Taz D Taz D is offline
Senior Moderator
 
Join Date: Apr 29 2010
Location: Ace, Tx
Posts: 21,045
Default

Quote:
Originally Posted by Whidbey View Post
While playing earlier this evening, the game suddenly went offline and, despite many attempts, switching browsers, logging off and back on, the game remains in offline mode and I get a popup telling me to 'click the green checkmark' to go online. That doesn't work and I have not been able to get the game online all evening. I have full access to the web and have had no problem getting to the site (or any other site) and logging in to Slashkey, just can't get the game out of offline mode.
Hi Whidbey,
We are all havinng ths problem as one of the servers is down. There is nothing you or we can do until the developers can fix the issue.


OFF LINE ISSUE!!

We are all experiencing the off line problem when loading the farms.
Also, there are errors in the console.

We still are able to work our farms or our Super Neighbors farms off line.

We have emailed the developers to let them know.

Thanks for your patience.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
Reply With Quote
  #2214  
Old Sep 22 2023, 11:59 PM
Declan Brown Declan Brown is offline
 
Join Date: Oct 14 2018
Posts: 1
Thumbs up loading issue

thank you Mary, thought i was losing my marbles, hopefully it'll be sorted soon
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  #2215  
Old Sep 23 2023, 12:05 AM
fkirby3 fkirby3 is offline
 
Join Date: Aug 14 2011
Posts: 2
Default Game not loading online...1450789677 Build No: 553

2023-09-23 05:01:20.456 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2023-09-23 05:01:20.464 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2023-09-23 05:01:25.772 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2023-09-23 05:01:25.780 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2023-09-23 05:01:31.132 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2023-09-23 05:01:31.139 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2023-09-23 05:01:37.634 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2023-09-23 05:01:37.641 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2023-09-23 05:01:41.315 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2023-09-23 05:01:41.322 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2023-09-23 05:02:28.860 INFOCheckpoint-U-70 - Go To Farm - Mem: 96/65/162/305 MB
2023-09-23 05:02:28.869 INFOCheckpoint-U-72 - Load_Farm_Info - Mem: 96/66/162/305 MB
2023-09-23 05:02:29.181 INFOCheckpoint-U-74 - Load_Farm_Info Done - Mem: 100/66/166/305 MB
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  #2216  
Old Sep 23 2023, 12:08 AM
Taz D's Avatar
Taz D Taz D is offline
Senior Moderator
 
Join Date: Apr 29 2010
Location: Ace, Tx
Posts: 21,045
Default

Quote:
Originally Posted by fkirby3 View Post
2023-09-23 05:01:20.456 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2023-09-23 05:01:20.464 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2023-09-23 05:01:25.772 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2023-09-23 05:01:25.780 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2023-09-23 05:01:31.132 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2023-09-23 05:01:31.139 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2023-09-23 05:01:37.634 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2023-09-23 05:01:37.641 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2023-09-23 05:01:41.315 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2023-09-23 05:01:41.322 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2023-09-23 05:02:28.860 INFOCheckpoint-U-70 - Go To Farm - Mem: 96/65/162/305 MB
2023-09-23 05:02:28.869 INFOCheckpoint-U-72 - Load_Farm_Info - Mem: 96/66/162/305 MB
2023-09-23 05:02:29.181 INFOCheckpoint-U-74 - Load_Farm_Info Done - Mem: 100/66/166/305 MB
Hi Fkirby,


OFF LINE ISSUE!!

We are all experiencing the off line problem when loading the farms.
Also, there are errors in the console.

We still are able to work our farms or our Super Neighbors farms off line.

We have emailed the developers to let them know.

Thanks for your patience.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
Reply With Quote
  #2217  
Old Sep 23 2023, 01:21 AM
mrspriss21601 mrspriss21601 is offline
 
Join Date: Dec 27 2011
Posts: 2
Default Why is this happening

2023-09-23 06:16:56.148 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2023-09-23 06:16:56.156 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2023-09-23 06:17:01.524 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2023-09-23 06:17:01.532 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2023-09-23 06:17:07.201 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.
2023-09-23 06:17:07.208 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443

It also tells me my cookies are blocking me What is going on? We are going to lose all of our crops
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  #2218  
Old Sep 23 2023, 02:57 AM
mikkisone mikkisone is offline
 
Join Date: Jul 30 2016
Posts: 27
Default Abnormal disconnection?

This is the message im getting:2023-09-23 07:43:43.144 WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443
2023-09-23 07:45:52.088 LOG[SFS - ERROR] [WebSocketLayer] Connection error: Abnormal disconnection.

User ID 555776128

Several people seeing the same thing according to the Facebook group
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  #2219  
Old Sep 23 2023, 03:18 AM
Larwin Larwin is offline
 
Join Date: Oct 13 2012
Posts: 216
Default

i cant connect at all now i thought it was vpn but seems its happening to others now.
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  #2220  
Old Sep 23 2023, 05:37 AM
northernangel northernangel is offline
 
Join Date: Jul 31 2009
Posts: 6
Default unable to connect

I've been unable to to connect to server all day today, can only play in offline mode but this means i can't sell my super facility products
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cannot load game, chrome, dotween, farm not loading, farm town not loading, frequent crashes, game freezes, green screen, loading error, loading issues, saving data, settweenscapacity, u00, webgl, white screen, x025, x025 error


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