OFFICIAL Game Not loading/WebGL disabled/frequent crashes

[Taz D]

Originally Posted by Darlindebe

Can I delete my game and reinstall it???

Hi Darlindebe,
The game does not reside on your computer, so no there isn't any way for you to delete it and reinstall because it is not installed on your computer.

[Dotty7804]

I emptied my cache and also deleted temp files .... since then I can only open my first farm and cannot load my other 31 farms. Please help, too much work here to lose them. Lynn

[Taz D]

Originally Posted by Dotty7804

I emptied my cache and also deleted temp files .... since then I can only open my first farm and cannot load my other 31 farms. Please help, too much work here to lose them. Lynn

Hi Lynn,
I moved your post to the thread about game loading issues.
I have loaded your farms and had no problems going from farm to farm. What happens when you try to change farms?


We are not sure why some farmers are affected with this problem.

Please be sure that your browser and your computer system are up to date.
After any update it is better to restart the computer.

Also, you can try to reset your router/modem for a minute and see if that helps you.

There are more suggestions to try in the following link:
https://www.slashkey.com/forum/showthread.php?t=627590

Please, before trying those suggestions and if you are able to load your farms, then uncheck all Show.... options in your preferences, the wrench.
Asking this as if you clear your browser cache and then you try to load the game with everything showing up in your preferences, then it will take more time to load as all graphics need to be loaded again.


If nothing works for you, then it could be an internet problem somewhere between you and the game servers that is causing data to be lost. Between you and the servers are many links that the data for the game has to travel through to get to and from the server. Any one of those links having a problem or heavy traffic can cause slowed down or lost data transfer.
We do not have any way to check, monitor or control all of those links. As this appears to be an internet problem somewhere between your service provider and the servers there is nothing we can do to help. The only thing you can do is be patient and hope the problem is solved soon.

[amanda1955]

cannot get onto my farm was fine this morning no go tonight

[Elizabeth5]

Hi Taz

The way I see including me, I too am having the same issues as it's not loading. Maybe could sent a report to Raul?

[mikkisone]

USER ID number is: 555776128 Build No: 704 Yesterday very slow to load. Moving farm to farm almost impossible. Today it wont load at all?

[lynnes618]

I am having this same issue that others are reporting. I understand from reading the posts that there is nothing that can be done about it. I have also emptied my cache and restarted my PC. As none of it worked, perhaps I should take it as a sign from the universe that it's time to get rid of my Farmtown habit? I'll give it another day or two, but the frustration is not worth any more effort than that. I have a feeling if this doesn't fix itself, a lot of Farmtown users will disappear.

[readytoretire]

I am with you on disappearing from the game.

[marymarcel]

Originally Posted by amanda1955

cannot get onto my farm was fine this morning no go tonight

Originally Posted by Elizabeth5

Hi Taz

The way I see including me, I too am having the same issues as it's not loading. Maybe could sent a report to Raul?

Originally Posted by mikkisone

USER ID number is: 555776128 Build No: 704 Yesterday very slow to load. Moving farm to farm almost impossible. Today it wont load at all?

Originally Posted by lynnes618

I am having this same issue that others are reporting. I understand from reading the posts that there is nothing that can be done about it. I have also emptied my cache and restarted my PC. As none of it worked, perhaps I should take it as a sign from the universe that it's time to get rid of my Farmtown habit? I'll give it another day or two, but the frustration is not worth any more effort than that. I have a feeling if this doesn't fix itself, a lot of Farmtown users will disappear.

Originally Posted by readytoretire

I am with you on disappearing from the game.

Hi all


We are not sure why some farmers are affected with this problem.

Please be sure that your browser and your computer system are up to date.
After any update it is better to restart the computer.

Also, you can try to reset your router/modem for a minute and see if that helps you.

There are more suggestions to try in the following link:
https://www.slashkey.com/forum/showthread.php?t=627590

Please, before trying those suggestions and if you are able to load your farms, then uncheck all Show.... options in your preferences, the wrench.
Asking this as if you clear your browser cache and then you try to load the game with everything showing up in your preferences, then it will take more time to load as all graphics need to be loaded again.

Also, at the bottom of that thread, there is a link for Server tests.

We need to know:
- What do you all get when doing the test.
- Which browser your are using if it is up to date.
- In case you can load the farm, look at your neighbors bar and click in Chat button to the left.
You will then see Chat server and Farm server in red. Let us know which numbers for each of them.
- In case you have a saved link to load your farms, please do not use it and instead use this link and see if there is any difference:
https://apps.slashkey.com/farmtown/login

Thanks!

[Taz D]

Hi All,
The developers have been aware of this problem of loading or slow working issues some of you have been having for several days. They have been checking on this, but it is not a server problem as those are all functioning correctly and the game programming is running normal.
I am sorry but we don't know why some of you are having these connection problems with the game. Hopefully what ever it is will clear up soon.