OFFICIAL Game Not loading/WebGL disabled/frequent crashes

[ckrhodes21]

Hello,

Like others, I'm experiencing frequent crashes/freezing and the game not always loading (tends to get stuck at U-60 or 94%). I'm been watching the forum and trying to troubleshoot myself to offer some additional information for the developers.

Details:
* USER ID: 1467796558
* Build #: 704
* Mainframe: Chat Server, c20 and Farm Server, w21
* My Farm Link: https://apps.slashkey.com/farmtown/p...6558&farm_ix=1
* Google Chrome Version 137.0.7151.69 (Official Build) (64-bit); also tried Edge and Firefox (same issues)
* Internet is DSL with Century Link in Minnesota

I've cleared my browser cache, cleared the game memcache, reset my router, graphic compression and freeze animals is turned on in preferences, and I unchecked all items except for water, trees, flowers, and crops (work items).

I know many people may hate this, but you've always said that laying the farms could cause issues. When moving between SN farms and when hired in the Marketplace, I tend to get stuck when farms are larger and more layered. Sometimes even after 5 minutes of waiting, all I can do is reload from the play button and lose where I was. Now the game was fine, even after the May update, since this started just a few days ago.

What changed end of May/early June? It looks like the Father's Day stuff was released around that time, but nothing else is noted in the post-release updates. Did anything else change in the background for the servers/game?

Definitely feeling frustrated, but understand you are trying to help. Please let us know if support wants additional information so that have more to go on when investigating. Appreciate all you do!

[marymarcel]

Originally Posted by ckrhodes21

Hello,

Like others, I'm experiencing frequent crashes/freezing and the game not always loading (tends to get stuck at U-60 or 94%). I'm been watching the forum and trying to troubleshoot myself to offer some additional information for the developers.

Details:
* USER ID: 1467796558
* Build #: 704
* Mainframe: Chat Server, c20 and Farm Server, w21
* My Farm Link: https://apps.slashkey.com/farmtown/p...6558&farm_ix=1
* Google Chrome Version 137.0.7151.69 (Official Build) (64-bit) but have also tried Edge and Firefox - neither are better
* Internet is DSL with Century Link in Minnesota

I've cleared my browser cache, cleared the game memcache, reset my router, graphic compression and freeze animals is turned on in preferences, and I unchecked all items except for water, trees, flowers, and crops (work items).

I know many people may hate this, but you've always said that laying the farms could cause issues. When moving between SN farms and when hired in the Marketplace, I tend to get stuck when farms are larger and more layered. Sometimes even after 5 minutes of waiting, all I can do is reload from the play button and lose where I was. Now the game was fine, even after the May update, since this started just a few days ago.

What changed end of May/early June? It looks like the Father's Day stuff was released around that time, but nothing else is noted in the post-release updates. Did anything else change in the background for the servers/game?

Like others, feeling frustrated, but understand you are trying to help. Please let us know if support wants additional information so that have more to go on when investigating. Appreciate all you do!

~ Christa

Hi Christa

Thanks so much for the additional information.

If you wish you can send this to support too. Please send an email to:
support@slashkey.com

[Denise Dianna]

2025-06-07 22:17:09.808 ERRORRemoteProviderException : Unable to load asset bundle from : https://cdn.slashkey.com/flash/farm/...cda710b.bundle
UnityWebRequest result : ConnectionError : Unknown Error
url : https://cdn.slashkey.com/flash/farm/...cda710b.bundle
2025-06-07 22:17:09.854 ERROROperationException : GroupOperation failed because one of its dependencies failed
RemoteProviderException : Unable to load asset bundle from : https://cdn.slashkey.com/flash/farm/...cda710b.bundle
UnityWebRequest result : ConnectionError : Unknown Error
url : https://cdn.slashkey.com/flash/farm/...cda710b.bundle
2025-06-07 22:17:20.464 ERRORSystem.Exception: Dependency Exception ---> UnityEngine.ResourceManagement.Exceptions.Operatio nException: GroupOperation failed because one of its dependencies failed ---> UnityEngine.ResourceManagement.Exceptions.RemotePr oviderException: Unable to load asset bundle from : https://cdn.slashkey.com/flash/farm/...cda710b.bundle
--- End of inner exception stack trace ---
--- End of inner exception stack trace ---
2025-06-07 22:17:20.587 WARNWARNING: ItemDef.LoadPrefabOrSpriteAsync - Completed - Turkey -> System.Exception: Dependency Exception ---> UnityEngine.ResourceManagement.Exceptions.Operatio nException: GroupOperation failed because one of its dependencies failed ---> UnityEngine.ResourceManagement.Exceptions.RemotePr oviderException: Unable to load asset bundle from : https://cdn.slashkey.com/flash/farm/...cda710b.bundle
--- End of inner exception stack trace ---
--- End of inner exception stack trace ---

I am posting these error messages with the hope they may be helpful.

[Taz D]

Originally Posted by Denise Dianna

2025-06-07 22:17:09.808 ERRORRemoteProviderException : Unable to load asset bundle from : https://cdn.slashkey.com/flash/farm/...cda710b.bundle
UnityWebRequest result : ConnectionError : Unknown Error
url : https://cdn.slashkey.com/flash/farm/...cda710b.bundle
2025-06-07 22:17:09.854 ERROROperationException : GroupOperation failed because one of its dependencies failed
RemoteProviderException : Unable to load asset bundle from : https://cdn.slashkey.com/flash/farm/...cda710b.bundle
UnityWebRequest result : ConnectionError : Unknown Error
url : https://cdn.slashkey.com/flash/farm/...cda710b.bundle
2025-06-07 22:17:20.464 ERRORSystem.Exception: Dependency Exception ---> UnityEngine.ResourceManagement.Exceptions.Operatio nException: GroupOperation failed because one of its dependencies failed ---> UnityEngine.ResourceManagement.Exceptions.RemotePr oviderException: Unable to load asset bundle from : https://cdn.slashkey.com/flash/farm/...cda710b.bundle
--- End of inner exception stack trace ---
--- End of inner exception stack trace ---
2025-06-07 22:17:20.587 WARNWARNING: ItemDef.LoadPrefabOrSpriteAsync - Completed - Turkey -> System.Exception: Dependency Exception ---> UnityEngine.ResourceManagement.Exceptions.Operatio nException: GroupOperation failed because one of its dependencies failed ---> UnityEngine.ResourceManagement.Exceptions.RemotePr oviderException: Unable to load asset bundle from : https://cdn.slashkey.com/flash/farm/...cda710b.bundle
--- End of inner exception stack trace ---
--- End of inner exception stack trace ---

I am posting these error messages with the hope they may be helpful.

Hi Denise Dianna,
Please send these to Support. I think they have already seen these, but maybe they will help.

[Darlindebe]

I am also having this issue since the end of May beginning of June. No Clue what it is. I have done alot of work on the computer to see if it fixes it. What do we do!!!!!

[Taz D]

Originally Posted by Darlindebe

I am also having this issue since the end of May beginning of June. No Clue what it is. I have done alot of work on the computer to see if it fixes it. What do we do!!!!!

Hi Darlindebe,
If we knew that then you would all be able to get it fixed, but as far as we can see there is nothing that we or the developers can find so far that is common to be able to do anything. You are all in different locations and on different game servers and even using different computer types.
So far there is nothing we can point at causing some to have this problem and many others not having problems.

[Darlindebe]

Is it only in certain areas......I am in Michigan.

[Taz D]

Originally Posted by Darlindebe

Is it only in certain areas......I am in Michigan.

Hi Darlindebe,
No, it is from all over the world. We have players in several countries out side of the US as well as several states who are having these problems.

[penguin66]

I have been unsuccessfully trying to load my farms and this is the most recent error messages I have gotten. Maybe some of this can help the developers track down where the issue is.

2025-06-08 04:27:50.101 ERRORRemoteProviderException : Unable to load asset bundle from : https://cdn.slashkey.com/flash/farm/...115ffde.bundle
UnityWebRequest result : ConnectionError : Unknown Error
url : https://cdn.slashkey.com/flash/farm/...115ffde.bundle
2025-06-08 04:27:50.107 ERROROperationException : GroupOperation failed because one of its dependencies failed
RemoteProviderException : Unable to load asset bundle from : https://cdn.slashkey.com/flash/farm/...115ffde.bundle
UnityWebRequest result : ConnectionError : Unknown Error
url : https://cdn.slashkey.com/flash/farm/...115ffde.bundle
2025-06-08 04:27:50.125 ERRORSystem.Exception: Dependency Exception ---> UnityEngine.ResourceManagement.Exceptions.Operatio nException: GroupOperation failed because one of its dependencies failed ---> UnityEngine.ResourceManagement.Exceptions.RemotePr oviderException: Unable to load asset bundle from : https://cdn.slashkey.com/flash/farm/...115ffde.bundle
--- End of inner exception stack trace ---
--- End of inner exception stack trace ---
2025-06-08 04:27:50.177 WARNWARNING: ItemDef.LoadPrefabOrSpriteAsync - Completed - Dog -> System.Exception: Dependency Exception ---> UnityEngine.ResourceManagement.Exceptions.Operatio nException: GroupOperation failed because one of its dependencies failed ---> UnityEngine.ResourceManagement.Exceptions.RemotePr oviderException: Unable to load asset bundle from : https://cdn.slashkey.com/flash/farm/...115ffde.bundle
--- End of inner exception stack trace ---
--- End of inner exception stack trace ---

[Taz D]

Originally Posted by penguin66

I have been unsuccessfully trying to load my farms and this is the most recent error messages I have gotten. Maybe some of this can help the developers track down where the issue is.

2025-06-08 04:27:50.101 ERRORRemoteProviderException : Unable to load asset bundle from : https://cdn.slashkey.com/flash/farm/...115ffde.bundle
UnityWebRequest result : ConnectionError : Unknown Error
url : https://cdn.slashkey.com/flash/farm/...115ffde.bundle
2025-06-08 04:27:50.107 ERROROperationException : GroupOperation failed because one of its dependencies failed
RemoteProviderException : Unable to load asset bundle from : https://cdn.slashkey.com/flash/farm/...115ffde.bundle
UnityWebRequest result : ConnectionError : Unknown Error
url : https://cdn.slashkey.com/flash/farm/...115ffde.bundle
2025-06-08 04:27:50.125 ERRORSystem.Exception: Dependency Exception ---> UnityEngine.ResourceManagement.Exceptions.Operatio nException: GroupOperation failed because one of its dependencies failed ---> UnityEngine.ResourceManagement.Exceptions.RemotePr oviderException: Unable to load asset bundle from : https://cdn.slashkey.com/flash/farm/...115ffde.bundle
--- End of inner exception stack trace ---
--- End of inner exception stack trace ---
2025-06-08 04:27:50.177 WARNWARNING: ItemDef.LoadPrefabOrSpriteAsync - Completed - Dog -> System.Exception: Dependency Exception ---> UnityEngine.ResourceManagement.Exceptions.Operatio nException: GroupOperation failed because one of its dependencies failed ---> UnityEngine.ResourceManagement.Exceptions.RemotePr oviderException: Unable to load asset bundle from : https://cdn.slashkey.com/flash/farm/...115ffde.bundle
--- End of inner exception stack trace ---
--- End of inner exception stack trace ---

Hi Penguin,
Please send this to Support at Support@slashkey.com so we have it all in one location.