New Release -- March 28th, 2024 - Page 5

**Taz D** · #41 Mar 31 2024, 11:49 PM

Quote:

Originally Posted by penguin66

Is it just me or is anyone else having problems buying the new farm pass?

Hi Penguin,
I didn't have any problem buying after reloading the farms.

Serenity Dilsworth · #42 Apr 01 2024, 07:08 AM

I reread the announcement. I don't see anything about removing the farm pass. But I also don't see one available and I am ready to work my farms. There is no option for the farm pass. Is this just an April's Fool's joke? Or am I being impatient. LOL

Serenity Dilsworth aka Owl
Merrymeet Farms

Never mind, logging out and back in fixed the issue. I am an idiot.

penguin66 · #43 Apr 01 2024, 10:39 AM

Quote:

Originally Posted by Taz D

Hi Penguin,
I didn't have any problem buying after reloading the farms.

I am still not able to purchase the farm pass. I get the window that shows Configuring Store and then a second window opens with the following message: "Farm Pass Purchase status Unknown, please wait 10 minutes, then reload the game and try again to avoid a double charge." This is the same message I got last night. I have closed FarmTown, closed my browser, shut off my computer, and run the memcache cleaner. I guess I'm not supposed to buy the farm pass this month.

**Taz D** · #44 Apr 01 2024, 10:48 AM

Quote:

Originally Posted by penguin66

I am still not able to purchase the farm pass. I get the window that shows Configuring Store and then a second window opens with the following message: "Farm Pass Purchase status Unknown, please wait 10 minutes, then reload the game and try again to avoid a double charge." This is the same message I got last night. I have closed FarmTown, closed my browser, shut off my computer, and run the memcache cleaner. I guess I'm not supposed to buy the farm pass this month.

Hi Penguin,
I have checked your account and no purchase for it has been processed. Please contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

penguin66 · #45 Apr 01 2024, 10:51 AM

Quote:

Originally Posted by Taz D

Hi Penguin,
I have checked your account and no purchase for it has been processed. Please contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

Thanks Taz!

shannt · #46 Apr 01 2024, 12:19 PM

I use to be able to buy the gifts for the farm pass in the store but they are no longer there. Were they removed? Things like the white swamp oak, hemlock...

**marymarcel** · #47 Apr 01 2024, 12:48 PM

Quote:

Originally Posted by shannt

I use to be able to buy the gifts for the farm pass in the store but they are no longer there. Were they removed? Things like the white swamp oak, hemlock...

Hi shannt

Those trees are not in the store.

While you are getting more points for your farm pass feature, then you get some farm pass decorations (trees, animals, buildings etc) as a reward.

When you claim those decorations, they are sent to your Storage.

Click in your Storage and then click in Items tab. Set your storage to Seasonal-Farm Pass and you will find them there.

If you place them on your farms, then you can click on them and buy one or multiple.

To find them easily on your farms, click in your preferences, the wrench, and put a check mark in Show Farm Pass Decors. Then click in the green check mark to save changes.