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  #781  
Old Jan 14 2025, 07:42 AM
petals petals is offline
 
Join Date: May 30 2009
Posts: 58
Default Missing Eggs

I usually have over 1 millions eggs but have noticed the past few days my egg supply has been dwindling. Example, I had 659,000 hen eggs, I harvested the coops and filled facilities and the total dropped to 653,000. I have the farm pass reward for having 10% of extra animal products. I also collect over 500 egg gifts every day. I clear the memcache daily. What am I missing?
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  #782  
Old Jan 14 2025, 08:36 AM
Taz D's Avatar
Taz D Taz D is offline
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Join Date: Apr 29 2010
Location: Buda, Tx
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Quote:
Originally Posted by petals View Post
I usually have over 1 millions eggs but have noticed the past few days my egg supply has been dwindling. Example, I had 659,000 hen eggs, I harvested the coops and filled facilities and the total dropped to 653,000. I have the farm pass reward for having 10% of extra animal products. I also collect over 500 egg gifts every day. I clear the memcache daily. What am I missing?
Hi Petals,
You are apparently using more eggs per day than you are collecting. The only thing that will stop the total from dropping is to add more hens to get more eggs.
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Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #783  
Old Jan 22 2025, 12:11 PM
Roserain Roserain is offline
 
Join Date: Mar 29 2009
Posts: 15
Default Missing mini mall

I just bought a mini mall of farm 16 and it disappeared. Thanks in advance for your help.
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  #784  
Old Jan 22 2025, 12:33 PM
Taz D's Avatar
Taz D Taz D is offline
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Join Date: Apr 29 2010
Location: Buda, Tx
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Originally Posted by Roserain View Post
I just bought a mini mall of farm 16 and it disappeared. Thanks in advance for your help.
Hi Roserain,
We have checked your account data and the farm. It is not showing in the data as missing, but is not showing on the farm. This can happen if the farm is near or at the maximum you can put on a farm. There is a limit to how much you can put on each farm. With ponds under the crops and trees, flowers and facilities layered on top then you risk losing additional or some of the items on that farm.



Please contact Support about the missing facility. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #785  
Old Jan 22 2025, 01:30 PM
Roserain Roserain is offline
 
Join Date: Mar 29 2009
Posts: 15
Default Mini mall still missing

Taz D, I got your response that it is not showing. It shows I bought the mini mall today. I even filled it. It does not show up in my facility manager either, so it is not there. Please help me recover it. I was so excited to get it. I realize my farms are overfilled. I actually wrote a post on that today. Am I gonna have to get rid of everything I have worked hard for? That's very depressing. Would unstacking my fields help? Please help me recover my mini mall.
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  #786  
Old Jan 22 2025, 01:39 PM
Taz D's Avatar
Taz D Taz D is offline
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Join Date: Apr 29 2010
Location: Buda, Tx
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Quote:
Originally Posted by Roserain View Post
Taz D, I got your response that it is not showing. It shows I bought the mini mall today. I even filled it. It does not show up in my facility manager either, so it is not there. Please help me recover it. I was so excited to get it. I realize my farms are overfilled. I actually wrote a post on that today. Am I gonna have to get rid of everything I have worked hard for? That's very depressing. Would unstacking my fields help? Please help me recover my mini mall.
Hi Roserain,
I am sorry but we can not do refunds through the forums nor can we replace things on your farm. You will have to contact Support for that as I said in my first response to you.
You will not have to get rid of everything on those farms but you do need to cutdown how much you have on them. Reducing the layered crop plots will help but that may not be enough. Reducing how many layers of tree or flowers would be a bigger help. Facilities and what is completed in them increases the number of items on the farm, so one thing that can help is to store those often, though that alone will not get you to a point of not losing items.
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
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  #787  
Old Jan 22 2025, 03:45 PM
Roserain Roserain is offline
 
Join Date: Mar 29 2009
Posts: 15
Default I need a ticket

How do I get a ticket from support to get them to look at this. TY so much. I know the forum can't refund me. I was not being clear about what I needed. I'm so tired of my plots looking so ugly. I'll redo them. I think I can still get by if I delete ponds that are not on my main pond farms. I have a plan.
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  #788  
Old Jan 22 2025, 03:53 PM
Taz D's Avatar
Taz D Taz D is offline
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Join Date: Apr 29 2010
Location: Buda, Tx
Posts: 21,323
Default

Quote:
Originally Posted by Roserain View Post
How do I get a ticket from support to get them to look at this. TY so much. I know the forum can't refund me. I was not being clear about what I needed. I'm so tired of my plots looking so ugly. I'll redo them. I think I can still get by if I delete ponds that are not on my main pond farms. I have a plan.
Hi Roserain,
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366
__________________
Taz
Dubh Glais Estates
Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm.
Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can.
Reply With Quote
  #789  
Old Jan 22 2025, 04:03 PM
Roserain Roserain is offline
 
Join Date: Mar 29 2009
Posts: 15
Default

Duh! The link was on the first message. The request to support is in. Thank you for your help.
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  #790  
Old Jan 31 2025, 07:39 PM
shell0930 shell0930 is offline
 
Join Date: Apr 12 2013
Posts: 1
Default Missing FC Facilities

Your USER ID number is: 1552526489 Build No: 679

I have purchased ALL of the FC facilities as they have come out. Unfortunately, the account only shows the last 6 months. In that time there are a few that I have purchased that are not showing. I have cleared the cache, checked my storage and restarted the game. The following is what is missing:
Ice Rink, Indoor Playground, Taste of the Phillipines, Food Art Show, Cookie Shop, Magicians Supplies Factory, Magicians Clubhouse, Singaporean Restaurant, Turbo Bakery, Boba Tea Supplies Store, Turbo Watermill and Turbo Paper Mill.

Any help would be appreciated.

Thank you,
Michele
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bugs and glitches, facilities, help & support, mango tree, missing, missing animals, missing building, missing buildings, missing crops, missing decorations, missing facility, missing factories, missing farm cash, missing farmcash, missing flowers, missing from farm, missing harvests, missing tool, missing tools, missing trees, tools missing

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