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Old Oct 04 2017, 10:53 AM
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Taz D Taz D is offline
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Default Shrinking Window/Adding Neighbours! This is a Facebook caused Issue!

Known Issue September 3rd 2019
The problem with the window shrinking is back again!

This is again a Facebook Issue affecting other apps as well as Farm Town. Facebook had to fix it last time and we will have to wait for them to fix it again this time.

This time it is very fast to shrink! If you have it it will affect any pop-up box that shows your friends:
  • Sending gifts
  • Returning gifts - this is also returning a "Sorry Something went wrong" message from Facebook or freezing the page.
  • Boosting trains - Fixed by our developers
  • Both Invite boxes on the Invite page and the one at the bottom of the My Neighbours page. - Fixed by our developers

The developers are aware that this problem is back again.

September 5th 2019 - Fix released for Train boosting - You will get a new popup window that does not shrink. You can only use one list at a time, because if you pick some from one list then switch to another list it clears the ones you previously selected. So pick the list you want for example "Recently Sent To", send to the friends you want on that, click Done at the bottom of the box and then the box will automatically close. If you can't find 12 from one list and need to use another list just click on Boost Train again and pick another list.

September 5th 2019 - Fix released for the Invite page only. - new pop-up window that does not shrink.

September 6th 2019 - Returning gifts - Is now working for some, so hopefully everyone will have the fix soon.

September 7th 2019 - Invite window at the bottom of the My Neighbours tab - The developers have changed this to a blue Show Non farmer Friends button to click which will open a window that does not shrink. It looks like this:


September 7th 2019 - Shrinking window when sending gifts from the Send Gift page - We are seeing reports that this is now fixed, so hopefully it will be fixed for everyone soon!



Adding new Neighbours:

Along with the shrinking window you also can not send out Neighbour Requests. The error you see varies depending on which browser you are using. You will either see a Facebook popup telling you "Sorry, something went wrong" or the request will look like it has been sent but does not actually get sent.

The developers are aware of this problem as well. This is also a Facebook bug.

September 6th 2019 - Adding Neighbours - Is now working for some, so hopefully everyone will have the fix soon.

September 7th 2019 - Adding Neighbours - Issue Fixed by Facebook.



Please be patient as there is nothing we can do until Facebook fixes this.




UPDATE August 15th 2019 - Shrinking window is now fixed for some users, so if you do not have the fix yet you should be getting it soon.

August 12th, 2019 - Known Issue - Shrinking window when sending gifts

This appears to be back again for some. Facebook have had to fix it in the past and we will have to wait on them again this time. If you have this problem, you will also get it when you try to boost trains. Unfortunately the workaround we had for this is not working this time round. The developers are aware that this is back.


Two Issues since around 21st March 2019

UPDATE 24th March - Shrinking window is fixed for some so if you do not have the fix yet you should be getting it soon.

UPDATE 26th March - Missing profile pictures is back for some so should be fixed for everyone soon.


Shrinking window when sending gifts and train boosts:

This is a Facebook issue not a game issue. We got this problem a while ago, and Facebook fixed it after some days. But now, the problem is back. Sadly, we have to wait for Facebook to fix it.

We are not sure this work around will work this time yet. When you get the box that comes up with your friends in it, quickly "right click" your mouse on the "All Farmers" at the top left of the box, and then choose "open in a new tab". You should then get a full size window that does not shrink allowing you to click the "Send" button.

Missing Profile Pictures:

This is also a Facebook issue that we have to wait on Facebook to fix.

Some of you are missing profile pictures, this can be anywhere in the game where they are supposed to show like:
  • Activity Panel below the game
  • My Neighbours Tab
  • My Requests
  • Show FarmTown Wall Requests
  • Ships at your port and ships logbook
  • Facility Chains
  • Neighbours bar at the bottom of the game screen. This particular one can be intermittent and sometimes a refresh of the game will return them.

Last edited by Tiger; Sep 07 2019 at 09:10 AM.
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