Freight Trains

[Cathy ls]

I am not able to send train boost or send gifts directly from the gift tab. I have tried 3 different computers and two different browsers on each one. On two of the computers my partner can send his but I can't send mine. I have no trouble with sending other requests for factory help etc. I read through all the instructions and it appears to me I have done everything correctly so I am not sure what to do next. It is hindering my being able to accomplish some of the farm pass quests.

Thank you!

[Tiger]

I am not able to send train boost or send gifts directly from the gift tab. I have tried 3 different computers and two different browsers on each one. On two of the computers my partner can send his but I can't send mine. I have no trouble with sending other requests for factory help etc. I read through all the instructions and it appears to me I have done everything correctly so I am not sure what to do next. It is hindering my being able to accomplish some of the farm pass quests.

Thank you!

Hi Cathy ls,

When you last posted about this you were answered. Here's the link to that post in case you need to refer to it again:
http://r1.slashkey.com/forum/showthread.php?p=6457750#post6457750

Roughly how many farming friends do you have?
Having a considerable amount can cause a problem like this. If you do have quite a few then it's worth removing any that are no longer playing to try and shorten the list so there is less to load.

If you don't have a considerable amount of friends and you have already added the sites needed for cookies and pops to your browser, it's also worth checking your antivirus program and see if that could be blocking any of those sites and see if you can add those same sites to allow them through. You will need to use the help section of your antivirus for instructions on how to check if any have been blocked and how to allow the following sites to work:

facebook.com
apps.facebook.com
www.facebook.com
l1.slashkey.com
r1.slashkey.com

[peekachoo]

I've been trying to send a train off this morning and all I get is a message to say " server maintenance is in progress, reload Farm Town to connect to another server ". Everything else is working though, just thought you'd like to know.

[NooNoo]

I've been trying to send a train off this morning and all I get is a message to say " server maintenance is in progress, reload Farm Town to connect to another server ". Everything else is working though, just thought you'd like to know.


Me too on the trains - can't despatch a train.

Also can't put anything into storage despite being zipped and it showing 62% capacity and planted 1500 trees that were in storage.

[Tiger]

Hi Everyone,

The problem with not being able to dispatch trains as it's retuning a Server Maintenance in Progress message, has been sent off to the developers!!!

As soon as we have more information this thread will be updated.

[pete5560]

my train manager is not working. it says system maintenance then reboots FT

[marymarcel]

my train manager is not working. it says system maintenance then reboots FT

Hi pete :)

I moved your post to the thread about Trains.

We are aware of the problem and it was sent to the developers.

[pearlyharbor]

I have tried to dispatch my enhanced train last night and again this morning and it reboots my game and is still not dispatched. I got a message that the game was moving servers and I needed to restart my game.

[marymarcel]

I have tried to dispatch my enhanced train last night and again this morning and it reboots my game and is still not dispatched. I got a message that the game was moving servers and I needed to restart my game.

Hi pearlyharbor :)

The developers are working on it, we will update this thread when we get new information.
Thanks :)

[marymarcel]

Hi Farmers!

Please reload the game and check if you can dispatch your trains.

Let us know if you still have problems, thanks!

[yolieherman]

Is there a limit to # of cars that a standard locomotive can pull? I just added a bunch of cars and it is not loading. Thx.

[Tiger]

Is there a limit to # of cars that a standard locomotive can pull? I just added a bunch of cars and it is not loading. Thx.

Hi yolieherman,

Only the long cars that cost farm cash will bring products. You can have one of each different long car on one locomotive.

As your train is turning quite a few sharp corners and you're long car is quite long way from the locomotive, it's not correctly connected which is why it won't dispatch. Turning that many corners can be quite difficult to connect the train correctly.

You have a couple of choices:

The easiest is to move the long animal products car so it's right behind the locomotive and leave the rest pretty much as they are.


OR you can attempt to correct the majority of it. You would need to alter the cars on the train and you also need to use specific coins cars that will rotate to allow a train to turn a corner and still be connected.
Three of the turns the train makes doesn't have the corner cars on them to turn the corners.


Make sure that when you alter it you only use the yellow hand in your toolbox. Then you will have to check if the train and that long animal car is correctly connected before you dispatch it.

Full details on how to correctly connect a working train are in Chapter 29 of the game guide.
Post#3 in that chapter will tell you how to check if the train is correctly connected to the long car on it.
Post#6 will give you an example of how to make a train turn a corner.

Here's the link to that chapter:
http://r1.slashkey.com/forum/showthread.php?t=492298

[michelle jo]

hi been getting trains from none friends and some of my other friends are getting the same any idea why please and thank you

[Taz D]

hi been getting trains from none friends and some of my other friends are getting the same any idea why please and thank you
Hi michelle jo,
It is most likely that those are from your friends but they are working more than one account. If they use the Facebook switch user to go between those accounts the data doesn't update correctly so you see it in the train manager as a non-friend.
Don't boost those in your train manager. Instead go to your My Requests and boost them from there. You will see the correct information as to who sent it in there.

[michelle jo]

thank you taz makes sense now will tell other now thanks again

[Lance75231]

Something I have been noticing for a while - trains that I have unloaded and left alone (did not dispatched) are mysteriously dispatching themselfs. how can I prevent this from happening?

[Taz D]

Something I have been noticing for a while - trains that I have unloaded and left alone (did not dispatched) are mysteriously dispatching themselfs. how can I prevent this from happening?
Hi Lance,
I moved your post to the Help & Support thread about the trains as this is not about the current release.
The only way they can be dispatched is by you or your super neighbors if you have given them the permission for train management. So if you are not dispatching them then one of your super neighbors is doing it.

[Lance75231]

thank you Taz

[Irene Jater]

Hello, I have trains on 4 farms - 19 - 23 - 29 - 30 with the exception of the train on fam 30,all have 10 long cars. I am unable to boost them,any of them. When it comes to unloading,it shows that the Mayor has given me a bonus. I thought that only happened on every third time of unloading or has that changed now. I try to ask neighbors/friends to boost and it comes up with a window. The window has a circle at the top which goes round and round,nothing happens. I've left the window open for a very long time but still nothing. I have had this problem since April of last year and I understand that it a Facebook problem,so I have been told. I have written to them on several occasions and I have not received any answers nor have they put the problem to rights. its the same problem with gifts. If Im sent a gift,I can send back BUT,if I go to the git page,I have the same problem as I do with my trains. Its very frustrating,especially now the Farm Pass is here as I need my trains to move quicker. Please someone help me. Facebook dont seem to care a hoot about this....ID 1785901348...thank you

[Tiger]

Hello, I have trains on 4 farms - 19 - 23 - 29 - 30 with the exception of the train on fam 30,all have 10 long cars. I am unable to boost them,any of them. When it comes to unloading,it shows that the Mayor has given me a bonus. I thought that only happened on every third time of unloading or has that changed now. I try to ask neighbors/friends to boost and it comes up with a window. The window has a circle at the top which goes round and round,nothing happens. I've left the window open for a very long time but still nothing. I have had this problem since April of last year and I understand that it a Facebook problem,so I have been told. I have written to them on several occasions and I have not received any answers nor have they put the problem to rights. its the same problem with gifts. If Im sent a gift,I can send back BUT,if I go to the git page,I have the same problem as I do with my trains. Its very frustrating,especially now the Farm Pass is here as I need my trains to move quicker. Please someone help me. Facebook dont seem to care a hoot about this....ID 1785901348...thank you

Hi Irene,

For a recap on how the mayor bonus works, you can find that information in Chapter 29 of the Game Guide, here's the link to the post about the Train Manager which contains the mayor bonus information:
http://r1.slashkey.com/forum/showthread.php?p=6349330#post6349330

I am not seeing any recent previous post from you about not being able to boost your trains or sending gifts. Was it the Slashkey support team you contacted about this or just Facebook? I am sorry but we can't do a thing about the way Facebook may or may not respond to any tickets anyone may send to them.

If it wasn't Slashkey support that you contacted please check on the following:
If you have already checked that cookies and popups are allowed in your browser, no extensions are added to your browser that might be blocking the lists from loading and have tried other updated browsers and are getting the same problem there. Have a look and see if you have a considerable amount of friends that have played FarmTown. It might be worth you checking if any of them have stopped playing the game and remove those you no longer need so the friends list has less to load as for the most part the long term issue with lists loading has been happening to those with a considerable amount of friends that play or used to play, and see if that helps.

[Irene Jater]

I am pleased to say that I can now boost my trains (havent tried gifts as yet) But so happy to be able to boost them again. And what was my problem you may ask....adding far too many friends for FT. Deleted loads that were not my neighbors. I had tried everything else and this was my last option. One happy bunny here.

[Tiger]

I am pleased to say that I can now boost my trains (havent tried gifts as yet) But so happy to be able to boost them again. And what was my problem you may ask....adding far too many friends for FT. Deleted loads that were not my neighbors. I had tried everything else and this was my last option. One happy bunny here.

Hi Irene Jater,

Glad to here you tried what we suggested and so far it's worked for you with the train issue. Thanks for letting us know!

[lillymc]

I bought a second turbo train not knowing I had to buy duplicates of the previous ones before I could use a second train. Is it possible to get a refund for that purchase? If I can't use it (I won't be putting more money into trains) I would like to be able to use that money on upgrading my tools then.

[Taz D]

I bought a second turbo train not knowing I had to buy duplicates of the previous ones before I could use a second train. Is it possible to get a refund for that purchase? If I can't use it (I won't be putting more money into trains) I would like to be able to use that money on upgrading my tools then.
Hi lillymc,
We have checked your account and only see 1 Turbo Freight Locomotive. We do not see any purchase of a 2nd one. You may have tried to buy one, but it will not let you until you buy the preceding engines a 2nd time before you can buy that one.

[Linda1943]

I have received requests for train boosts from non-neighbors! How can that be normal?? I was surprised by the request from TWO non-neighbors!

[Taz D]

I have received requests for train boosts from non-neighbors! How can that be normal?? I was surprised by the request from TWO non-neighbors!
Hi Linda,
I moved your post to the Help & Support thread about trains. Please do not post questions or probvlems in the Suggestion section as that is only for making suggestion for changes or additions to the game.


It is most likely that those are from your friends but they are working more than one account. If they use the Facebook switch user to go between those accounts the data doesn't update correctly so you see it in the train manager as a non-friend.
Don't boost those in your train manager. Instead go to your My Requests and boost them from there. You will see the correct information as to who sent it in there.

[JP Farmer]

I have just been rearranging one of my farms, which has a train with 10 waggons, and now I get the message, that I can't move the train objects back on the farm and to try later. I have waited for two hours and still get the same message. What is wrong?? I use Chrome browser, fully updated

[Tiger]

I have just been rearranging one of my farms, which has a train with 10 waggons, and now I get the message, that I can't move the train objects back on the farm and to try later. I have waited for two hours and still get the same message. What is wrong?? I use Chrome browser, fully updated

Hi JP Farmer,

Are you trying to place it where other items, for example crops, are already there? If so that is layering and we can't provide you with instructions for those as layering is still not recommended due to the problems it can cause.

When you can't get an item back out of Item storage it the usual culprit is that there is either something in the way or the area that you are trying to set it down isn't quite big enough. Show everything in your in game preferences and have a look and see if there is anything there.

Trains and cars don't tend to like to be placed very close to other items, so if anything is close to where you are trying to set it down, try moving those out of the way then set the train down then move them back.

[Linda1943]

Your Facebook USER ID number is: 787339060 Build No: 415
My farm 8 has a Supreme Freight Locomotive and 18 car train that says it is dispatched and will return in 2 days.
THEN when I click on it, there's a message that says "This train cannot be dispatched since there is already a train dispatched from this farm"
There is no other train on that farm.
It was dispatched last week - so it is stuck.
Help please.

[marymarcel]

Your Facebook USER ID number is: 787339060 Build No: 415
My farm 8 has a Supreme Freight Locomotive and 18 car train that says it is dispatched and will return in 2 days.
THEN when I click on it, there's a message that says "This train cannot be dispatched since there is already a train dispatched from this farm"
There is no other train on that farm.
It was dispatched last week - so it is stuck.
Help please.

Hi Linda :)

I checked your train on your farm 8 and your data.

That train was unloaded yesterday November 6th at 17:30 eastern time.

It shows 3 days to be back home which it is correct.

I cleared train data, please close your farms in all tabs you have it open. Then reopen your farm and check if you still get the message.

If you still see the message, then you have to wait for the train to get back home and unload it.

Just in case before dispatching it again, clear your memcache, link below. A new window will open with a short list of unsettings. Close that window and your farm. Then reopen your farms and dispatch the train.

https://apps.facebook.com/farmtown/play/?do=clear_memcached

[Linda1943]

Oh great. Thank you. You've just informed me that I'm going mad!!..
OR my "forgetter" is working overtime.
I whall wait and see what happens.. - tomorrow, it is.
Thank you!
Blessings.

[michelle jo]

hi for some reason i am trying to connect a train on my farm 21 but it won't let me i have tried everything and it still won't connect can you help me i had a train already connected to the carriages but wanted to change it to the one that is there now because need it for farm pass please and thank you

[michelle jo]

thanks but have now done it went to check in the help bit and it said not to use freestyle hands so tried it without and it worked lol

[LCO044]

Hello,

Some friends send me their trains. After sending them away, they doesn't disappear of my pending list of demands. Even if I ignore them, they are still in my pending list when I reload the game.

In advance, I thank you for your answer.

[Tiger]

Hello,

Some friends send me their trains. After sending them away, they doesn't disappear of my pending list of demands. Even if I ignore them, they are still in my pending list when I reload the game.

In advance, I thank you for your answer.

Hi LCO044,

Where are they not disappearing from, My Requests or your Train Manager?
If it's My Requests please boost any trains showing in your Train Manager then click on this link below to be taken to Facebooks area for game requests.
Look for your Farm Town requests then click on the X, not the Accept, on each of the stuck train requests. When you are done, reload My Requests and see if they have now gone.

https://www.facebook.com/games/activity

[Danker]

Hi,
I have 5 trains, all on one farm. Each train has up to 6 cars. Since about 3 weeks or a bit more I noticed that there is a problem with two trains, the turbo and the standard one. After having dispatched the train and if in the train manager I want to open the train it says: "this train cannot be dispatched because you already have another turbo freight locomotive dispatched in this farm". Same message for the standard train. This cannot be true because I only have 1 train of each type. The trains are dispatched and do the rounds, but on return and unloading them the result is zero.

What may be the problem?

[Tiger]

Hi,
I have 5 trains, all on one farm. Each train has up to 6 cars. Since about 3 weeks or a bit more I noticed that there is a problem with two trains, the turbo and the standard one. After having dispatched the train and if in the train manager I want to open the train it says: "this train cannot be dispatched because you already have another turbo freight locomotive dispatched in this farm". Same message for the standard train. This cannot be true because I only have 1 train of each type. The trains are dispatched and do the rounds, but on return and unloading them the result is zero.

What may be the problem?

Hi Danker,

I have cleaned your train data. Please reload the game and see if that has cleared the messages when you open the standard and turbo locomotives.

[Danker]

Yes, Tiger, it solved the problem. Thanks, Danker

[JNelson]

i have tested this several times on multiple accounts and about 30% -avg 17/50 - of train boost requests are NOT going into my train manager, they just sit in the 'my requests' ... I know this been an issue for awhile but thought I post again to let you know it still a problem ... more of a problem now with farm pass tasks asking for x number of boosts and they don't count if do from my requests,,, gets frustrating ...

[Tiger]

i have tested this several times on multiple accounts and about 30% -avg 17/50 - of train boost requests are NOT going into my train manager, they just sit in the 'my requests' ... I know this been an issue for awhile but thought I post again to let you know it still a problem ... more of a problem now with farm pass tasks asking for x number of boosts and they don't count if do from my requests,,, gets frustrating ...

Hi JNelson,

Are you clearing all requests out of My Requests on all of those accounts regularly so you know you are also getting rid of any old train requests as well as accepting gifts?

What can happen when farmers don't use My Requests much, is that older boosts stay in there until they are cleared.
If someone sent too many boosts out for a train and others already boosted it then it won't show up in the Train Manager, it stays in My Requests where it needs to be cleared from.

Then if the original farmer the boost was sent to started using My Requests to accept gifts they will come across the older boost. As there are no dates and ties on the requests it can be difficult to know when it was actually sent.

If that train had not returned yet then they would not be able to boost it, BUT if it had retuned and been dispatched again then as long as the train wasn't fully boosted they would be able to boost it from My Requests. They won't see that boost in the Train Manager as it wasn't a boost that was recently sent.

If it's not that then please contact the support team (http://apps.facebook.com/farmtown/settings2/support/) about this.

[Palmarina]

Hi, on "My Requests" tab I see 5 trains, ready to boost. But I only see 1 in the train manager. I cleared memcache but it doesn't solve that issue.
What can/should I do else please?

Your Facebook USER ID number is: 1145656868 Build No: 416

[Taz D]

Hi, on "My Requests" tab I see 5 trains, ready to boost. But I only see 1 in the train manager. I cleared memcache but it doesn't solve that issue.
What can/should I do else please?

Your Facebook USER ID number is: 1145656868 Build No: 416
Hi Palmarina,
Please read Tiger's post just before yours in answer to JNelson. That should explain it.

[Palmarina]

ok, I'll clear all from "my requests" tab
Thanks

Hi Palmarina,
Please read Tiger's post just before yours in answer to JNelson. That should explain it.

[rmyers64]

Finally found answer to first post.

[michelle jo]

hi can't boost my trains saying an error can you help please and thank you

[michelle jo]

hi i went to the farm my trains were on and it let me send request for boosting just not in the train manager if anyone else has a problem with it

[Tiger]

hi can't boost my trains saying an error can you help please and thank you

hi i went to the farm my trains were on and it let me send request for boosting just not in the train manager if anyone else has a problem with it

Hi michelle jo,

What does the error message say when you try to boost a train using your train manager?

[michelle jo]

sorry tiger i can't remember because i went to the farms they were on and did it it was the request boost box that came up with a message at the top i will see what happens tomorrow when i try to boost and let you know thank you

[frogger85]

10203393777142936 Im getting this error message when I try to open one of my trains.

[kymstacey]

I am not able to request train boosts this morning.

[Karin Venables]

"10216723551458412" does not resolve to a valid user ID
message after requesting boosts on my train

[Tiger]

Hi Everyone,

We are aware that some are having issues with the friends lists when sending gifts, returning gifts, sending train boosts and neighbour requests.

This has been sent off to the developers to look into.

The Announcement in the forum will be updated with information as we get it.
Here's the link:
http://r1.slashkey.com/forum/announcement.php?f=1

In the meantime please make sure that you have kept up with computer and browser updates as usual.

The number showing in the Error picture below can be a different number.

http://r1.slashkey.com/images/KI/GIFTS TRAINS ERRORS 16 DEC 2022.png




.

[amanda1955]

boosting trains have been fine up till now but now just shows an error message I have 5 1st 3 were ok last 2 not just tried again and it worked

[Tiger]

boosting trains have been fine up till now but now just shows an error message I have 5 1st 3 were ok last 2 not just tried again and it worked

Hi amanda1955,

If when you send a train boost you see an error that lists a number that says it does not resolve to a valid user id, let us know what number you are seeing and please make sure that you type the number correctly. There is an example of that error message in the announcement in the forum which will be updated as we get information:
http://r1.slashkey.com/forum/announcement.php?f=1

If you are not seeing that error message, please describe the message you are seeing.

[SirMatthew KC]

Question about having a SN visiting a neighbor and clicking on the boosts for that neighbor. Do BOTH the SN and the neighbor they're visiting get the products? Or is it just the one who actually clicks on the boost? I couldn't find a direct answer in the guide. Thanks!

[marymarcel]

Question about having a SN visiting a neighbor and clicking on the boosts for that neighbor. Do BOTH the SN and the neighbor they're visiting get the products? Or is it just the one who actually clicks on the boost? I couldn't find a direct answer in the guide. Thanks!

Hi SirMatthew :)

There is no reward for dispatching and unloading your Super Neighbours trains, however, if that Super Neighbour has received train boost requests from his/her neighbours, and you are the one to boost those trains, then the product rewards from the boosting goes to you instead of your Super Neighbour.

You have the information in the following link from our Game Guide:
http://r1.slashkey.com/forum/showthread.php?p=6024726#post6024726

[SirMatthew KC]

Hi SirMatthew :)

There is no reward for dispatching and unloading your Super Neighbours trains, however, if that Super Neighbour has received train boost requests from his/her neighbours, and you are the one to boost those trains, then the product rewards from the boosting goes to you instead of your Super Neighbour.

You have the information in the following link from our Game Guide:
http://r1.slashkey.com/forum/showthread.php?p=6024726#post6024726

Thanks for the information.

[marymarcel]

Thanks for the information.

You are welcome SirMatthew :)

[nettie1212]

"10159460886059648" does not resolve to a valid user ID The usual problem I was able to send one train off but not my second one

[em5148]

I can only request a boost for two trains per day since yesterday.

[Taz D]

I can only request a boost for two trains per day since yesterday.
Hi em,
As I replied to you post in the gifts thread please read the announcement at the top of any section of the forums.

[marymarcel]

Hi All :)

From Raul notes for the New Release:

Known Issues:

- There are 2 Facebook bugs affecting the game introduced a few days ago that are causing issues when sending gifts and train boost to others and also when sending gifts back. We have already reported them to Facebook and we are also working on potential workarounds in case Facebook takes too long. However the workarounds will take a while, may be a week or so.

Link to Global Announcement:
http://r1.slashkey.com/forum/announcement.php?f=1

[Chet Evors]

Hello, wishing you a very Merry Christmas/
Cannot boost my own trains at times, just shows "10152049480653836" does not resolve to a valid user ID
First train worked great, second train gives me this message.
God bless and stay safe.

[Taz D]

Hello, wishing you a very Merry Christmas/
Cannot boost my own trains at times, just shows "10152049480653836" does not resolve to a valid user ID
First train worked great, second train gives me this message.
God bless and stay safe.
Hi Chet,
That is part of the problem listed in the announcement at the top of any section of the forums.

[marymarcel]

Hi Farmers :)

From Raul notes for the New Release:

Post Release Updates - December 24th, 12:00AM

- Released workarounds for the Facebook bugs affecting areas of the game like sending train boosts, neighbour requests and gifts back to players. When using the 'Send Gifts Back to All' button in the 'My Requests' page we are showing you a friend selector with all the senders of the gifts you just accepted, we know is not ideal as you have to do some extra clicking on each friend, but at least you don't have to search for each friend manually to send gifts back to them.

Hopefully Facebook fix this bug soon and we can go back to the original flow.

[LisaScobee]

How do I disable Trains? Don't want to use them.

[Tiger]

How do I disable Trains? Don't want to use them.

Hi LisaScobee,

There's no setting that you can change to prevent others sending you train boosts. You would have to let your friends know not to send them to you.

Working Trains are required for working friends facilities faster and goals for the Farm Pass so you may want to leave any working trains you have dispatched if you need them for those.

[piscesfem]

I got a boost request (via my requests) but it didn't show up in my train manager
When I tried to boost the train via my requests, it said can only boost friends trains?

I have this person as a friend n FB and as neighbour??

[Tiger]

I got a boost request (via my requests) but it didn't show up in my train manager
When I tried to boost the train via my requests, it said can only boost friends trains?

I have this person as a friend n FB and as neighbour??

Hi piscesfem,

It sounds like the friend has access to more than one account.

What has likely happened is, you got a mixed up version of the same turbo boost for the same train which meant it appeared differently in each of those 2 areas as different people. You are friends with one of the accounts, but not the other one they had access to.

One version of the turbo boost showed up in My Requests where you can't boost it for a goal for Farm Pass.
As they had access to more than one account the version you saw in the Train Manager showed up as the other friends account. It would have had a Non-Friend blue button beneath it. When you try to boost one of those it tells you that you can only boost friends trains. That's why boosting the one in the Train Manager didn't count either.

This issue started with Facebook security changes and changes to Facebook switch user quite some time ago. Since then it's possible to get this kind of problem with non-friend train boosts, non-friend ships and facility work that says it's only available to friends.

Slashkey has no control whatsoever in whatever changes Facebook decides to make.

Ideally what your friend needs to do to stop this from happening is to make sure they are logged of all accounts, close the browser and reopen it.
Then preferably use different browsers for each account so they never use the same browser for more than one.

If for some reason they are limited to using one browser, then the best way to ensure there's no mix up between the accounts is to avoid using Facebooks switch user at all and instead manually log out of the account they are using via the profile icon top right of Facebook, then close the browser, then reopen it before they log into the other account.

It can also be tricky to know when there's been a mix up in accounts as profile pictures and names can either be similar or the same. Always check the blue button beneath a train boost in the train manager and see if it says non-friend, if it does it won't count for Farm Pass goals.

[Patti Coop]

Hi, all my freight trains are frozen at 102.6 percent. I tried clearing memcache but that didn't help. This has happened before at the beginning of a month but I do not remember what the solution was. Thank you.

[Tiger]

Hi, all my freight trains are frozen at 102.6 percent. I tried clearing memcache but that didn't help. This has happened before at the beginning of a month but I do not remember what the solution was. Thank you.

Hi Patti Coop,

Are you sure this only happened today? Could you have had the reward for increasing products by 10% on trains for last months farm pass and dispatched trains prior to today?

For example the last time you asked about something showing over 100% in production was about non-workable facilities. If you claim the Farm Pass reward to increase products by 10% on non-workable facilities (like the mines), when you start all the products, those facilities would initially show that over 100% was in production to give you that extra 10%. That will drop under 100% when enough of the products were completed. As the non-workables can only be worked when you have the Farm Pass reward to allow a neighbour to work them, then that one would be likely to be noticed by more farmers because without the reward to work them it does take quite a while to get enough of those products completed to see that percentage drop back under 100%

Check you trains again later today or after they have been boosted if you have sent boosts out for them today, and see if they are still showing over 100%

[mehansen]

I am requesting help with my train situation. I have 4 trains dispatched. Now when I work farms, I have to do the first half of the neighbors farms one at a time before the mayor takes over and does the remaining. Is there some way to put the trains in storage while they are dispatched and ten reset them?
I need help. Thanks.
Mary Davis

[marymarcel]

I am requesting help with my train situation. I have 4 trains dispatched. Now when I work farms, I have to do the first half of the neighbors farms one at a time before the mayor takes over and does the remaining. Is there some way to put the trains in storage while they are dispatched and ten reset them?
I need help. Thanks.
Mary Davis

Hi mehansen :)

I moved your post to the thread about Trains.

I visited your farm 27 where your trains are placed.

The rule for the Mayor working all facilities in all farms is that you need to have 2 trains dispatched with at least 10 long cars attached to each train.

You have 4 trains but only one of them, the one with the Enhanced locomotive, has 10 long cars attached.
The Turbo train only has 9 long cars, the Supreme train has 4 long cars and the Standard train has only 1 long car attached.

There is no way to put trains in storage and then reset them. You have to wait for them to go back home, unload them and then you could move at least one long car to the Turbo train. Please remember that long car cant be one you already have in that train.

[mehansen]

Thank you for helping me solve my dilemma. Somehow I missed seeing that information while I was troubleshooting.

[marymarcel]

Thank you for helping me solve my dilemma. Somehow I missed seeing that information while I was troubleshooting.

You are welcome mehansen :)

[Carrie256]

i have total of three engines. the coin-engine just has one long car. the other two $engines has 10 long cars each. so ... do the $engines both have to be boosted for the mayor to complete all the farms w/facilities in one click?

[Tiger]

i have total of three engines. the coin-engine just has one long car. the other two $engines has 10 long cars each. so ... do the $engines both have to be boosted for the mayor to complete all the farms w/facilities in one click?

Hi Carrie256,

I had a look at your trains. You have a problem with the 2 of the long cars attached to the Supreme on your farm 3. The last cars on that train are not correctly connected.

Open the Supreme and look in the Freight Cars section. The ones with the white background, not dimmed, are the ones correctly connected. You should be able to see that the Long Logs car and the Long Animal Products Car don't have a white background to indicate that they are correctly connected.
You can also check the Train Status section and you should be able to see that only 8 of the long cars are showing up, the 2 not correctly connected are not.

What you will need to do is wait for the Supreme to return home, then unload it and take off the last 4 cars on that train (2 coin cars and the 2 long cars).
Then try reconnecting the 2 long cars to the rest of the train.

BEFORE you dispatch the train you need to open it and look in the Freight Cars Section of that train and make sure that all 10 long cars on that train are all showing up with a white background and not dimmed out.

If all 10 have a white background, the long cars are correctly connected. Then you can dispatch the train and as long as both trains with the 10 long cars are dispatched the mayor will complete the facility work for you from one farm.

[Carrie256]

thank you so much Tiger!!!
i'll get it fixed when my train comes back!!

[jcloud5078]

i had a green train on my farm # 2.. then i bought 500 farm town dollars and purchased about 10 long train cars... i was trying to upgrade to a longer train... not sure what happened but the game ate the green locomotive and all of my long cars......... what the hell happened??? i just bought all of this yesterday??

[Tiger]

i had a green train on my farm # 2.. then i bought 500 farm town dollars and purchased about 10 long train cars... i was trying to upgrade to a longer train... not sure what happened but the game ate the green locomotive and all of my long cars......... what the hell happened??? i just bought all of this yesterday??

Hi jcloud5078,

I had a look at your farm 2 and there are a lot of layered flowers on it. When you layer anything on a farm and in large quantities that can cause things to go missing. That's the risk farmers take when they choose to layer, anything can go missing at random. You might want to consider reducing the amount of flowers on that farm should you wish to put the train back on that farm later on, or put anything else on it.

What you will need to do is contact Support. Please click on the link below, fill out the form and submit it. It can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you have any problems finding the automated response to your ticket, please click on the following link for instructions to help you with that: Support Issues - how to find their replies. (http://r1.slashkey.com/forum/showthread.php?t=644366)

[SirMatthew KC]

I am getting the following error when I open my Turbo Freight train. I only have ONE, and it SHOWS as dispatched, and I can request boosts, but it keeps telling me "This train cannot be dispatched because you already have another Turbo Freight Locomotive dispatched on this farm." I only own one Turbo one, though.

Do I need to worry about this?? I have cleared my cache and done a memcached and it still gives me that message.

Thanks for any help.

[Tiger]

I am getting the following error when I open my Turbo Freight train. I only have ONE, and it SHOWS as dispatched, and I can request boosts, but it keeps telling me "This train cannot be dispatched because you already have another Turbo Freight Locomotive dispatched on this farm." I only own one Turbo one, though.

Do I need to worry about this?? I have cleared my cache and done a memcached and it still gives me that message.

Thanks for any help.

Hi SirMatthew KC,

I have cleaned your train data, please close the game where you have it open, then reload and see if that message has now cleared.

[Kellysfarm1960]

My train manager does not show other trains to boost but do show on my gift page? What can I do to change this? Thank you, Kelly

[Taz D]

My train manager does not show other trains to boost but do show on my gift page? What can I do to change this? Thank you, Kelly
Hi Kelly,
I moved your post to the thread about the trains.
When you see them on the My Requests page are they expired?

Is it possible one of your neighbors you have set as a super neighbor is boosting them for you?
If you see them on the My Requests then before clicking on them try opening your farms again and see if they show up there. It could just be you caught them on the My Requests before they registered in the train manager.

[Early Girl]

Hi, was wondering if there is a list that shows how much in coins and fuel it takes to dispatch a train? Is it the price of the container(s) each trip, plus the value of the engine? What is the coinage value of an FC engine? The actual fuel required? Thanks

[marymarcel]

Hi, was wondering if there is a list that shows how much in coins and fuel it takes to dispatch a train? Is it the price of the container(s) each trip, plus the value of the engine? What is the coinage value of an FC engine? The actual fuel required? Thanks

Hi Early Girl :)

It depends on the locomotive for that train and which and how many long cars attached to the train.

You have more information and some examples in the Game guide for Trains:
http://r1.slashkey.com/forum/showthread.php?t=492298

[Early Girl]

Thanks Mary. I read the guide first, but it's not answering my question. And obviously the game uses a formula to determine what the fuel/coin usage is - since it does it. My question was if there was a list that showed this data? Such as, "you have a standard locomotive with 1 train car attached". or "you have an enhanced locomotive with 5 cars attached". I'm assuming that each locomotive has a set amount for coins and fuel. Each long car has a set amount for coins and fuel - to dispatch. It's easy enough to add them if we had a basis point to work with. Again, thanks

[marymarcel]

Thanks Mary. I read the guide first, but it's not answering my question. And obviously the game uses a formula to determine what the fuel/coin usage is - since it does it. My question was if there was a list that showed this data? Such as, "you have a standard locomotive with 1 train car attached". or "you have an enhanced locomotive with 5 cars attached". I'm assuming that each locomotive has a set amount for coins and fuel. Each long car has a set amount for coins and fuel - to dispatch. It's easy enough to add them if we had a basis point to work with. Again, thanks

Hi Early Girl :)

No, there is no list. In the following link you can have an idea of how much fuel and coins you could use:
http://r1.slashkey.com/forum/showthread.php?p=5185550#post5185550

But it depends on the locomotive you are using and the long cars attached to it. If you decide to move some of the long cars to other train or you change the locomotive for that train, then the amounts change.

[tripod]

hi im still having problems with my train list not loading so i can send out trains... ive reported this i think 4 times since we began the new platform without flash player... i use to be able to but not since then...last reply i got was it was a facebook problem with a certain server... why then cant i be moved to a different server to remedy my problem..i hate ive tied real money up over the years to not be able to help my neighbors back... also my send gifts tab is now doing the same since last facebook ordeal..if i wan to send gifts i can if u send 1 first but if i wanna send out my list wont load, just spins like my train list... can raul send facebook a note saying people still having problems with this server? grrrrr aggrevating for real now... what 3 years i think is enough..

[Taz D]

hi im still having problems with my train list not loading so i can send out trains... ive reported this i think 4 times since we began the new platform without flash player... i use to be able to but not since then...last reply i got was it was a facebook problem with a certain server... why then cant i be moved to a different server to remedy my problem..i hate ive tied real money up over the years to not be able to help my neighbors back... also my send gifts tab is now doing the same since last facebook ordeal..if i wan to send gifts i can if u send 1 first but if i wanna send out my list wont load, just spins like my train list... can raul send facebook a note saying people still having problems with this server? grrrrr aggrevating for real now... what 3 years i think is enough..
Hi Tripod,
It has nothing to do with Farm Town servers. It is a Facebook problem that effects a small group of players that they have not yet fixed. There is nothing we can do to fix this issue for you. It has nothing to do with a specific server for Farm Town so there is no way to switch you to another server.

The only thing we know of that can help is to lower the number of Facebook friends you have that play Farm Town. Some have been able to do that and get it working again. We do not know what the limit is that Facebook has set, but it is much lower than it used to be.

[lindsay63]

can anyone tell me why neighbours trains are not coming up in train manager please

[Taz D]

can anyone tell me why neighbours trains are not coming up in train manager please
Hi Lindsay,
I moved your post to the thread about freight trains.
Are they showing as expired in your My Requests? If so then it is probably because a super neighbor is boosting them for you.
If they are not expired then it may be that they only showed up as you were opening your My Requests and you happen to see them there first. When you see them there don't click on them , but go back to your farms and open your train manager and see if they are there.

[betty457]

Sorry, just got a train and car and can't seem to couple them correctly, I've done this before without issues, not sure what is happening now, any ideas?

[Taz D]

Sorry, just got a train and car and can't seem to couple them correctly, I've done this before without issues, not sure what is happening now, any ideas?
Hi Betty,
I moved your post to the thread about the trains. Only use the yellow freestyle hand tool or no tool but just click on the car and select move. If you use the higher green or purple handas then thecar will not line up correctly with the engine.
There is more information in the Game Guide chapter 29 and the trains:
http://www.slashkey.com/forum/showthread.php?t=492298

[betty457]

Hi Betty,
I moved your post to the thread about the trains. Only use the yellow freestyle hand tool or no tool but just click on the car and select move. If you use the higher green or purple handas then thecar will not line up correctly with the engine.
There is more information in the Game Guide chapter 29 and the trains:
http://www.slashkey.com/forum/showthread.php?t=492298

Yup that did the trick, thank you, thank you

[lindsay63]

Hi Lindsay,
I moved your post to the thread about freight trains.
Are they showing as expired in your My Requests? If so then it is probably because a super neighbor is boosting them for you.
If they are not expired then it may be that they only showed up as you were opening your My Requests and you happen to see them there first. When you see them there don't click on them , but go back to your farms and open your train manager and see if they are there.

some are not expired. Ok I'll try that and see what Happens. Made no difference
thanks

[Taz D]

some are not expired. Ok I'll try that and see what Happens. Made no difference
thanks
Hi Lindsay,
Please try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and see if they show up over the next day or so.
https://apps.facebook.com/farmtown/p...lear_memcached (https://apps.facebook.com/farmtown/play/?do=clear_memcached)


If that doesn't work then please contact Support. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[Lois K]

I cant post my trains for "Boosting"

[Lois K]

I cant post my trains for "Boosting" I get the popup but it stalls.. Cant get any of the categories... neighbors, people helpig me etc. All other popups for different non-trains work

[Tiger]

I cant post my trains for "Boosting"

I cant post my trains for "Boosting" I get the popup but it stalls.. Cant get any of the categories... neighbors, people helpig me etc. All other popups for different non-trains work

Hi Lois K,

Has this only just happened? Have you checked for any of these:

kept up to data with any computer and browser updates
checked that cookies and popups (http://r1.slashkey.com/forum/showthread.php?t=625118) are not being blocked in the browser you use
tried other updated browsers


If you have done those please also try clearing your FT memcache. To do that Click Here (https://apps.facebook.com/farmtown/play/?do=clear_memcached). A window will open with a list of "unsetting", that is the memcache being cleared. Close that window and FT if you have it open in another window. Then reload and try again.

[Sandraneta]

Prior to the latest upgrade, when working the Facility Wall Requests for neighbors, all farms were completed with two clicks. Now, the game has reverted to having to go to each neighbor's farm to work their facilities or services. Years ago, I purchased the tool to allow me to accomplish the task of working my neighbor's facility wall expediently. Is this a glitch/bug in the system?

[Taz D]

Prior to the latest upgrade, when working the Facility Wall Requests for neighbors, all farms were completed with two clicks. Now, the game has reverted to having to go to each neighbor's farm to work their facilities or services. Years ago, I purchased the tool to allow me to accomplish the task of working my neighbor's facility wall expediently. Is this a glitch/bug in the system?
Hi Sandreneta,
I have moved your post to the Help & Support thread about the freight trains as this has nothing to do with the current release and does have to do with your freight trains.
According to your data for account (1206556619) and looking at those farms you do have 2 trains with at least 10 long cars on them and they are dispatched, so it should be working for you to only have to do 2 clicks to work each set of facilities work.
I have been working facility posts all day with no problems. Please try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and try again.
https://apps.facebook.com/farmtown/p...lear_memcached (https://apps.facebook.com/farmtown/play/?do=clear_memcached)

[Plynn]

I am frustrated. Train Boosts always go to My Requests, instead of into the game where they belong. I have to refresh my farm in order to see the very few that actually arrive in the Train Manager. I find at least a dozen or more every day, that go to the My Requests page. I click the ignore button each time. I also clear my cache daily or several times if I'm in FT for hours. Still, the problem persists. Seems like there was a post that said slashkey could fix this if the ignore button doesn't work. I couldn't find it & Search is useless! Please help!!!

[Taz D]

I am frustrated. Train Boosts always go to My Requests, instead of into the game where they belong. I have to refresh my farm in order to see the very few that actually arrive in the Train Manager. I find at least a dozen or more every day, that go to the My Requests page. I click the ignore button each time. I also clear my cache daily or several times if I'm in FT for hours. Still, the problem persists. Seems like there was a post that said slashkey could fix this if the ignore button doesn't work. I couldn't find it & Search is useless! Please help!!!
Hi Plynn,
I don't know whatpost you are talking about. There isn't anything we have that can fix this. I am not sure I would click on ignore for them though. I would go ahead and except them. If they show as expired after you accept them then it could be one of 2 things. Either the trains have already been boosted as much as they can or you have a super neighbor is doing them before you can get them. If a super neighbor does them then you will still see them in your My Requests and not in the train manager.
The train manager only refreshes when your farms are refreshed from your working. They do not instantly show up when they arrive.

[Plynn]

There was a page discussing it when it first showed up. That is where I had seen that we should click ignore on the ones in the Request page. These days, if I find them there, I click the Play button, then check the trains. It doesn't always indicate that there are some in there, even when there are, so I guess I'll have to keep on accepting them in the Request page, darn it.

[Taz D]

There was a page discussing it when it first showed up. That is where I had seen that we should click ignore on the ones in the Request page. These days, if I find them there, I click the Play button, then check the trains. It doesn't always indicate that there are some in there, even when there are, so I guess I'll have to keep on accepting them in the Request page, darn it.
Hi Plynn,
Try going to your super nbeighbors in your neighbor bar and click on them then choose Edit Super-Neighbor. In that pop up uncheck the Allow Management of Trains. Do that on all your super neighbors and see if the trains start showing up in the train manager.

[Alexandra_J]

I think I have a problem with my train returns and when they return.

Seems to be taking forever even with train boosts. (the supreme isn't included as that one seems to be ok)

I've slept for 8 hours too

First photo: took yesterday at 5:55pm (with boosts)

Turbo - 1 day 20 hours
Ultimate - 2 days
Enhanced - 1 day 13 hours
Standard - 2 days

2nd photo took this morning (20 mins ago) (with boosts)

Turbo - 13 hours
Ultimate - 1 day
Enhanced - 13 hours and 23 mins
Standard - 2 days

My facebook ID is there too if you want to have a look.

[marymarcel]

I think I have a problem with my train returns and when they return.

Seems to be taking forever even with train boosts. (the supreme isn't included as that one seems to be ok)

I've slept for 8 hours too

First photo: took yesterday at 5:55pm (with boosts)

Turbo - 1 day 20 hours
Ultimate - 2 days
Enhanced - 1 day 13 hours
Standard - 2 days

2nd photo took this morning (20 mins ago) (with boosts)

Turbo - 13 hours
Ultimate - 1 day
Enhanced - 13 hours and 23 mins
Standard - 2 days

My facebook ID is there too if you want to have a look.

Hi Alexandra :)

The advance that your train receive in one trip from all your friends combined can not exceed a full 24 hour day. So if, for example, your Standard locomotive visits all markets in 6 days, then with all boosts you will have to wait 5 days for it to come back.

You have all information in the following link from our Game guide>

http://r1.slashkey.com/forum/showthread.php?t=492298

[shirley boones farm]

I am getting trains from non-friends which is always bad. My question is are they using these to get into my farm town account? Facebook boots me off FT a couple of times a week and says it is suspicious activity. Then I have to spend 2 hours trying to get Facebook opened to get back to my farms An answer on the trains will be appreciated. I have 2 now that I am not going to click on if you want to review them.

[Taz D]

I am getting trains from non-friends which is always bad. My question is are they using these to get into my farm town account? Facebook boots me off FT a couple of times a week and says it is suspicious activity. Then I have to spend 2 hours trying to get Facebook opened to get back to my farms An answer on the trains will be appreciated. I have 2 now that I am not going to click on if you want to review them.
Hi Shirley boones,
I have moved your post to the thread about trains.
No they are not using that to get into your farms account. What happens is normally these are from your neighbors, except that they are working more than 1 account and using the switch user in Facebook to change between accounts. When they do that the data sent to Farm Town does not switch to the correct account information.
If you see those in your train manager, do not click on them there to boost them. Instead go to your My Requests and you will see them there with the correct name on them. Boost them from there and it will work correctly.
Facebook may be restricting your activity because you are posting too many times such as copying your posts to groups. Unfortunately there is nothing we can do about this. I would cut down how many times you post from the game and copying those to groups.

[Brace's Hill]

After the migration to the new platform, I have not been able to request a boost on my trains or send gifts. The pop up comes up but it will just circle and circle until it times out, over and over. The same with sending gifts. I have tried changing it to "my neighbors" - "those helping me", etc., and have the same result - I can not request a boost - or send guests. I have ran the cleaner numerous times, cleared the cache, restarted my computer over and over, made sure my browser is up to date - tried multiple browsers including but not limited to Chrome, Firefox and Opera. I added a person as a SN for train management and she is not able to request boosts on my farm either. I am at the end of my rope, I've tried everything! At one time I was told I had too many friends, so I cut the number in half - then found out others had TONS more and can boost their trains and send gifts with no problem.

My Farmtown ID was Farm Town ID No 1593594423 the last I knew, and I have been playing since 2009....and I would really like to be able to fully play the game! This is slowing down what I can do, and I am missing out on some Farm Pass things. I would DEEPLY appreciate any help in figuring out what is going on - and hopefully finding a solution! Thanks so much for ALL you all do - I love the game and I know you put a ton of work into making it work....:)

[marymarcel]

After the migration to the new platform, I have not been able to request a boost on my trains or send gifts. The pop up comes up but it will just circle and circle until it times out, over and over. The same with sending gifts. I have tried changing it to "my neighbors" - "those helping me", etc., and have the same result - I can not request a boost - or send guests. I have ran the cleaner numerous times, cleared the cache, restarted my computer over and over, made sure my browser is up to date - tried multiple browsers including but not limited to Chrome, Firefox and Opera. I added a person as a SN for train management and she is not able to request boosts on my farm either. I am at the end of my rope, I've tried everything! At one time I was told I had too many friends, so I cut the number in half - then found out others had TONS more and can boost their trains and send gifts with no problem.

My Farmtown ID was Farm Town ID No 1593594423 the last I knew, and I have been playing since 2009....and I would really like to be able to fully play the game! This is slowing down what I can do, and I am missing out on some Farm Pass things. I would DEEPLY appreciate any help in figuring out what is going on - and hopefully finding a solution! Thanks so much for ALL you all do - I love the game and I know you put a ton of work into making it work....:)

Hi Braces's Hill :)

Im sorry but this problem has been affecting some farmers and facebook has not fixed this issue yet.

The only things we can suggest you are:

- Be sure your browser and operation system are up to date. After any update it is always better to restart your computer.

- Please check that 3rd party cookies and pop ups are still allowed in your browser. You have instructions if needed in the following thread:
http://r1.slashkey.com/forum/showthread.php?t=625118

- Also, if you have many game friends, try to low them as it seems that Facebook is not loading the friend list if it is very large. We cant tell you how many friends they are allowing but it could be between 250 and 350.
Check if all Farm town friends are still playing the game. If not, you could delete them as Facebook friends.
If they were also your neighbors or you were their neighbor, please read the following information before deleting them as facebook friends:
http://r1.slashkey.com/forum/showthread.php?p=3646106#post3646106

[Brace's Hill]

Thanks - I've gone through all of those steps multiple times, originally I had almost 1000 "friends" - I deleted family, classmates, and many friends. I check to see in the list who has not been playing and if there is no explanation (such as hospitalization or vacation) they are deleted. I also use the birthday list to check profiles because to be honest, some folks die and they get taken off my list. I have the list down to 480, and they are NOT all Farmtown players. I guess the thing that bothers me the most is that there are friends that have over 1,000 friends and say they have no problems.... I have written to FB doing a complaint, but of course that is totally ignored. I'll keep playing the game even though I feel like it's an unfair disadvantage to me in working the Farm Pass....but I have decided that until things are working right, I am no longer spending my own money to play. I had really been pinning my hope on my SN being able to help...but that didn't work either.

Thanks for listening, and trying to help. I appreciate all the work that goes into the game - and wish FB would get their act together and resolve this problem. I know I'm not alone, because I have come across others with the same issue....but I think some just quit, or have quit doing trains. Hopefully....someday....FB will think ALL the people playing this game deserve their time to fix the issues!!! Again - thank YOU for trying to help!

[marymarcel]

Thanks - I've gone through all of those steps multiple times, originally I had almost 1000 "friends" - I deleted family, classmates, and many friends. I check to see in the list who has not been playing and if there is no explanation (such as hospitalization or vacation) they are deleted. I also use the birthday list to check profiles because to be honest, some folks die and they get taken off my list. I have the list down to 480, and they are NOT all Farmtown players. I guess the thing that bothers me the most is that there are friends that have over 1,000 friends and say they have no problems.... I have written to FB doing a complaint, but of course that is totally ignored. I'll keep playing the game even though I feel like it's an unfair disadvantage to me in working the Farm Pass....but I have decided that until things are working right, I am no longer spending my own money to play. I had really been pinning my hope on my SN being able to help...but that didn't work either.

Thanks for listening, and trying to help. I appreciate all the work that goes into the game - and wish FB would get their act together and resolve this problem. I know I'm not alone, because I have come across others with the same issue....but I think some just quit, or have quit doing trains. Hopefully....someday....FB will think ALL the people playing this game deserve their time to fix the issues!!! Again - thank YOU for trying to help!

Hi Brace's Hill :)

Im sorry we were not able to help you more.

Please feel free to contact Support team to see if they have any news about this problem.

To contact them click on the link below, fill out the form and submit it. Please let them know all steps you have followed. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[kerrberr2]

Your Facebook USER ID number is: 461641373982386 Build No: 427

My neighbor bought a train standard with 2 coin cars and one FC Car. It is not showing up in the train manager. It was dispatched but cant find it anywhere but on the farm. Please help. the train is located on his farm 25.

[Taz D]

Your Facebook USER ID number is: 461641373982386 Build No: 427

My neighbor bought a train standard with 2 coin cars and one FC Car. It is not showing up in the train manager. It was dispatched but cant find it anywhere but on the farm. Please help. the train is located on his farm 25.
Hi Kerrberr,
Please ask your neighbor to register in the forum if they are not already and post here about this so we can work directly with them. It is not possible to work on problems through a 3rd party.

[maminette]

Bonjour ! Je ne peux plus me servir de mes 5 trains, impossible de les remplir ! HELP !!! :) ( ferme 28 )

[Tiger]

Bonjour ! Je ne peux plus me servir de mes 5 trains, impossible de les remplir ! HELP !!! :) ( ferme 28 )

Salut maminette,

J'utilise un traducteur.
J'ai nettoyé vos données de train, veuillez recharger le jeu et voir si vous pouvez l'envoyer.

Hi maminette,

I am using a translator.
I cleaned your train data, please reload the game and see if you can dispatch them.

[pjmckain]

I'm not getting any trains from my neighbors showing up in the train manager. Help please?

[marymarcel]

I'm not getting any trains from my neighbors showing up in the train manager. Help please?

Hi pjmckain :)

I moved your post from Suggestion Section to Help & Support to be able to respond to you.

Are you boosting them from your My Requests tab before entering the game? If so, then they will not show up in your Train Manager.

Also, if you have superneighbors with privilages to manage your trains, then maybe they are boosting them before you load your game.

[maminette]

Bonjour !
Je demande votre aide, depuis plusieurs jours mes trains ne fonctionnent plus: .Your Facebook USER ID number is: 1556363400 Build No: 433 , ferme 28 . Merci par avance de ce que vous ferez pour moi ! Bonne journée !

Translation:
Good morning ! I ask for your help, for several days my trains have not worked: .
Your Facebook USER ID number is: 1556363400 Build No: 433 , farm 28 .
Thank you in advance for what you will do for me! Have a nice day!

[Taz D]

Bonjour !
Je demande votre aide, depuis plusieurs jours mes trains ne fonctionnent plus: .Your Facebook USER ID number is: 1556363400 Build No: 433 , ferme 28 . Merci par avance de ce que vous ferez pour moi ! Bonne journée !

Translation:
Good morning ! I ask for your help, for several days my trains have not worked: .
Your Facebook USER ID number is: 1556363400 Build No: 433 , farm 28 .
Thank you in advance for what you will do for me! Have a nice day!
Hi Maminette,
We do not speak French so will answer you in english. Your train information was cleaned when you asked about this a few days ago and I have just done so again. Please close and restart your farms then try dispatching them again.

[maminette]

Merci d'avoir essayé, mais ça ne fonctionne toujours pas. Je ne peux pas remplir les wagons. Et désolée d'écrire en français , pour moi l'anglais est difficile. Bonne journée à vous tous !

[marymarcel]

Merci d'avoir essayé, mais ça ne fonctionne toujours pas. Je ne peux pas remplir les wagons. Et désolée d'écrire en français , pour moi l'anglais est difficile. Bonne journée à vous tous !

Bonjour maminette :)

Je ne parle pas français donc j'utilise un traducteur.

Vous devez contacter le support du jeu. Pour les contacter, cliquez sur le lien ci-dessous, remplissez le formulaire et soumettez-le. Veuillez inclure tous les détails concernant votre problème afin que vous puissiez obtenir de l'aide plus rapidement. Soyez patient car cela peut prendre de quelques heures à quelques jours pour qu'ils vous répondent en fonction du nombre de tickets qu'ils ont devant vous.

http://apps.facebook.com/farmtown/settings2/support/

Vous recevrez un e-mail de réponse automatique lorsque vous soumettez votre ticket. Cet e-mail contiendra votre numéro de billet et un lien vous permettant de vérifier le statut de votre billet, veuillez donc ne pas supprimer cet e-mail. Si vous ne voyez pas l'e-mail, vérifiez votre dossier spam car parfois ces e-mails sont classés comme spam.

Si vous ne trouvez pas la réponse automatique, veuillez visiter le lien suivant (en anglais)
http://r1.slashkey.com/forum/showthread.php?t=644366


In English:

The only thing you can do is contact Support for this as there isn't anything we can do about it through the forums. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you don't find the automatic response please visit the following link:
http://r1.slashkey.com/forum/showthread.php?t=644366

[maminette]

j'ai déjà écrit au support du jeu , mais je ne regarderai que demain si j'ai une réponse, il est trop tard ce soir. En tous cas, je vous remercie vivement pour votre implication! Vous rendez le sourire à une vieille dame ! :) A bientôt !

[marymarcel]

j'ai déjà écrit au support du jeu , mais je ne regarderai que demain si j'ai une réponse, il est trop tard ce soir. En tous cas, je vous remercie vivement pour votre implication! Vous rendez le sourire à une vieille dame ! :) A bientôt !

Avec plaisir maminette, j'espère que votre problème sera bientôt résolu :)

[maminette]

Bonjour , je n'ai pas de réponse aujourd'hui , j'ai refait un nouveau message que je vous recopie ici : USER ID number is: 1556363400 Build No: 433 Bonjour, Depuis une semaine environ, je ne peux plus remplir mes trains, si je clique sur dispatche , ils repartent vides. Je n'ai plus la case pour remplir les trains! Merci de bien vouloir m'aider ! ( google est à jour ) A bientôt !
Voilà ! Bonne journée à toute l'équipe !

[Tiger]

Bonjour , je n'ai pas de réponse aujourd'hui , j'ai refait un nouveau message que je vous recopie ici : USER ID number is: 1556363400 Build No: 433 Bonjour, Depuis une semaine environ, je ne peux plus remplir mes trains, si je clique sur dispatche , ils repartent vides. Je n'ai plus la case pour remplir les trains! Merci de bien vouloir m'aider ! ( google est à jour ) A bientôt !
Voilà ! Bonne journée à toute l'équipe !

Bonjour maminette,

Merci pour votre USER ID numéro.
Le support vous a de nouveau répondu via gmail.
Si vous ne voyez pas l'e-mail, vérifiez votre dossier spam.

Ils vous ont demandé de déconnecter vos trains.

http://r1.slashkey.com/images/gameguide/toolbox/edit hand toolbox.PNG uniquement la main jaune pour les connecter.

Puis réessayez.



En anglais:

Thank you for your USER ID number.
Support has responded to you again via gmail.
If you don't see the email, check your spam folder.

They asked you to disconnect your trains.

http://r1.slashkey.com/images/gameguide/toolbox/edit hand toolbox.PNG Only use the yellow hand to connect them.

Then try again.

[maminette]

bonjour ! :)
Merci de votre réponse, j'ai trouvé la réponse de Rob. J'ai enlevé tous mes trains et wagons , déconnecté la ferme , reconnecté ensuite , tout remis mes trains avec la main jaune . Tous mes trains sont en surbrillance. Mais ça ne fonctionne toujours pas. Il me manque la case pour remplir les trains. je n'ai que open et dispatch , et le mot idle sur chaque train. J'ai écrit à Rob ce résultat. Je vous le dis aussi, pour réfléchir ensemble, ça à l'air compliqué ! :) Bonne journée!

[Tiger]

bonjour ! :)
Merci de votre réponse, j'ai trouvé la réponse de Rob. J'ai enlevé tous mes trains et wagons , déconnecté la ferme , reconnecté ensuite , tout remis mes trains avec la main jaune . Tous mes trains sont en surbrillance. Mais ça ne fonctionne toujours pas. Il me manque la case pour remplir les trains. je n'ai que open et dispatch , et le mot idle sur chaque train. J'ai écrit à Rob ce résultat. Je vous le dis aussi, pour réfléchir ensemble, ça à l'air compliqué ! :) Bonne journée!

Hi maminette,

Merci de nous en avoir informé :)

[maminette]

Coucou !
Je viens vous signaler, comme promis, que Rob a résolu mon problème de trains! Je ne sais pas comment il a fait , mais tout fonctionne à présent! Qu'il en soit remercié ici ! Merci à toutes et à tous d'avoir aidé la mamie que je suis ! Mes trains voyagent et je suis très contente ! Bisous ! :)

[marymarcel]

Coucou !
Je viens vous signaler, comme promis, que Rob a résolu mon problème de trains! Je ne sais pas comment il a fait , mais tout fonctionne à présent! Qu'il en soit remercié ici ! Merci à toutes et à tous d'avoir aidé la mamie que je suis ! Mes trains voyagent et je suis très contente ! Bisous ! :)

Bonjour maminette :)

Je suis ravi de savoir que votre problème est résolu et merci de nous l'avoir signalé :)

[thisbudd@hotmail.com]

Hi I have been trying to use my train manager for a quest and my friends trains aren't appearing in there. What do I do

[marymarcel]

Hi I have been trying to use my train manager for a quest and my friends trains aren't appearing in there. What do I do

Hi thisbudd :)

I moved your post to the thread about Trains.

There are 2 possibilities:

1. You are boosting them from your My Requests Tab so when you open the Train manager there is nothing there.

2. If you have superneighbors with the privilages to manage your trains, then maybe they are boosting your friends trains and you do not find any in your Train manager.

If you need us to check your Farm pass goal for trains, then please provide your user id number. You find it by scrolling down your game page till you find Your Facebook user id number: XXXXXXXX

[thisbudd@hotmail.com]

Hi thisbudd :)

I moved your post to the thread about Trains.

There are 2 possibilities:

1. You are boosting them from your My Requests Tab so when you open the Train manager there is nothing there.

2. If you have superneighbors with the privilages to manage your trains, then maybe they are boosting your friends trains and you do not find any in your Train manager.

If you need us to check your Farm pass goal for trains, then please provide your user id number. You find it by scrolling down your game page till you find Your Facebook user id number: XXXXXXXX my id # 10152830726206821

[Taz D]

my id # 10152830726206821
Hithisbudd,
I checked and your farm pass is for boosting other's trains. Maybe get one of your neighbors to send you a train boost, then look in the Train Manager and your My Requests and see if it is in either. If it is in the My Requests don't click on it , but go back to your farms and the train manager and see if it shows there.

[thisbudd@hotmail.com]

I did get my friend to send me a train and it showed up in my requests but not in my train manager

[Taz D]

I did get my friend to send me a train and it showed up in my requests but not in my train manager
Hi thisbudd,
When you saw it in the My Requests did you leave it and go back to the train manager to see if it showed up there?

[thisbudd@hotmail.com]

yes I did leave it there in my requests and went and checked in train manager and there was nothing there. Then I went back to my requests and clicked on their and sent it back so they didn't have to wait on me.

[Taz D]

yes I did leave it there in my requests and went and checked in train manager and there was nothing there. Then I went back to my requests and clicked on their and sent it back so they didn't have to wait on me.
Hi thisbudd,
This could be part of the Facebook bug in the recent past that was affecting gifts and train boosts. The developers were able to do a work around for some of that, but not all of it.
They may not be able to fix this right now with everything else going on. Please contact Support about this so they can have the information for the developers.



To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[tripod]

here lately all or most of my train requests have been going in my gifts and not to the train booster spot.... is there some reason or problem?

[Taz D]

here lately all or most of my train requests have been going in my gifts and not to the train booster spot.... is there some reason or problem?
Hi Tripod,
Yes there is a problem with those. The developers were able to fix some of those but have not been able to fix all of it.
You can report this to Support, though the developers are very busy, so don't know when they will get to it.
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[thisbudd@hotmail.com]

still haven't heard back from support about my train problem. Can you please look into it for me. Thanks

[Taz D]

still haven't heard back from support about my train problem. Can you please look into it for me. Thanks
Hi thisbudd,
I will contact Support when he is available. I am sure they responded, but you may not have gotten it. He will contact you through a different email or by private message here.

As I said this may be part of a previous problem that the developers have not completely solved. However they are very busy right now getting the web site ready, so may not get to this for a while.

[Michelle216719]

My train manager has not shown activity for months. All my requests to boost or unload others trains come through My Requests tab. I cannot finish any farm pass quests regarding the Train Manager because of this.

[Tiger]

My train manager has not shown activity for months. All my requests to boost or unload others trains come through My Requests tab. I cannot finish any farm pass quests regarding the Train Manager because of this.

Hi Michelle216719,

I have moved your post to the thread about Trains.

Have you kept up with your computer and browser updates? Have you cleared your browser recently? Are you using a saved bookmark in your browser to load the game?
If you have not done any of those please do so, you will need to know your log in details for Facebook and other websites as the clearing of browser cookies can log you out of them.

Before you clear the browser please also try clearing your FT memcache. To do that Click Here (https://apps.facebook.com/farmtown/play/?do=clear_memcached). A window will open with a list of "unsetting", that is the memcache being cleared. Close that window and FT if you have it open in another window.

Then please close your browser and reopen it and make sure that you use the Facebook bookmark for FarmTown at the left side of Facebook or use the Play FarmTown button at the top of the forum to load the game so that you are in the current version of the game. When your game loads, scroll down below the bottom of the yellow box under your game screen and next to your user ID number you should be able to see the Build number as well. Make a note of both the USER ID number and the Build number in case we need to ask you for them.

Then, even if there is no number on the Train Manager when the game loaded, still open it and see if any train boosts from friends are there.

If there are not any boosts there go to My Requests and see who has recently sent you a train boost and try to boost one or more of them. See which message it shows you, if it's expired, already boosted, returned home or that you get products. If you don't get products and see a different message then those are train boosts that you did not get to in time and would have cleared from your Train Manager but would still show up in My Requests for you to clear from there.

If you do get products please check that you are still friends with them on Facebook and please also try to contact them and ask if they sent that train boost to you today. The only other reason we know of why you would get products when the train boost isn't showing in the train manager but is in My Requests and you still get products is if it's an older boost and the train had already returned home and was dispatched again. That can sometimes allow an older boost to work and give you products, but as it's an old request it would not show up in your train manager.
Old train boosts can show up when you haven't been using My Requests often. As you start accepting gifts, those are cleared the older train boosts move up the requests page so you can see them.

[kperry7411]

why are all of my freight trains shut down? Anything to do with the new site coming?

[Tiger]

why are all of my freight trains shut down? Anything to do with the new site coming?

Hi kperry7411,

Please explain what you can't do with them, unload, dispatch or boost them?
Are you seeing any message when you try to do any of those things?
Which trains on which farms are having a problem and what have you tried so far to fix this yourself?

I've unloaded, dispatched and sent boosts for mine without any issues on Facebook.

[0202NWOTMRAF]

hello,

i perused the trains section to find my answer and did a forum search but came up empty.

can we connect farmcash long cars to the standard engine (black) and still have the mayor do more facilities or do we need to buy a farmcash engine to connect the long cars to for the mayor to start doing more.

thanks

[Taz D]

hello,

i perused the trains section to find my answer and did a forum search but came up empty.

can we connect farmcash long cars to the standard engine (black) and still have the mayor do more facilities or do we need to buy a farmcash engine to connect the long cars to for the mayor to start doing more.

thanks
Hi 0202nwotmraf,
Yes you can. You can use any of the engines to connect the long cars to get the mayor to help with the facility work.

[0202NWOTMRAF]

Hi 0202nwotmraf,
Yes you can. You can use any of the engines to connect the long cars to get the mayor to help with the facility work.

thanks so much.

can we connect 10 long cars to get the maximum effect? or just a couple/few will work with the standard engine.

[Taz D]

thanks so much.

can we connect 10 long cars to get the maximum effect? or just a couple/few will work with the standard engine.
Hi 0202NWOTMRA,
You can coonect one of ech type available to any engine if you so desire. It is not limited. Just be sure you do not use the green or purple hand to connect them as they will not connect right with those.

[maddshots]

/ I am working facilities and am having to go to each farm to work/ the mayor is not helping and I do have trains/ this has never happened before/ anyone else?
[/FONT]

[Taz D]

/ I am working facilities and am having to go to each farm to work/ the mayor is not helping and I do have trains/ this has never happened before/ anyone else?
[/font]
Hi Maddshots,
I moved your post to the thread about the trains. Please provide your account ID so we can check this for you. You can find that ID at the bottom of your farms page.

[wmbevill]

not recieving boost request from ft friends

[marymarcel]

not recieving boost request from ft friends


Hi wmbevill :)

I moved your post to the thread about Trains.

Aren't you getting boost requests in your Train Manager or in your My Requests tab?

Are you sure your friends have sent you boosts requests?

You have a superneighbor, if that SN has authorization to manage your trains then maybe they are boosting them and that is why you are not getting boost requests.

[AudraHilton]

I have not been getting neighbors trains in my train manager for a very long time. They were showing up in my gifts until yesterday.. Now I do not get them at all.

[marymarcel]

I have not been getting neighbors trains in my train manager for a very long time. They were showing up in my gifts until yesterday.. Now I do not get them at all.

Hi AudraHilton :)

Please be sure your browser and operation system are up to date. If you do any update, then it is always better to restart your computer.
If you are using a saved link in your computer to enter the game, dont use it. Instead load the game from the game icon in the left column of your Facebook home page.

I had a look at your data and you have 5 superneighbors. Check if any of all of them have authorization to manage your trains. If they have it, then they may have been boosting your friends trains.

You can also try to clear your memcache, link below. A new window will open with a short list of unsettings. Close that window and your farm in all tabs you have it open. Then reload your farms and see if you get trains boosts during the day.
https://apps.facebook.com/farmtown/play/?do=clear_memcached

[AudraHilton]

Hi Mary.. my computer is utd. I don't use a saved link. I have used the memecache several times and did so again just now.. still no train manager boosts for friends. As for SN's.. only my helper account had train manager checked and I just removed it. But as I stated in my original post, I have had this issue for a long time. More specifically since the change over to html. I never addressed the issue because I thought it was a bug that would be fixed and I know of others who have the same issue. The trains showed up on my gifts so I could boost them and I have a couple dozen a day or more.... until 'yesterday'. Now I do not get them at all...??

[marymarcel]

Hi Mary.. my computer is utd. I don't use a saved link. I have used the memecache several times and did so again just now.. still no train manager boosts for friends. As for SN's.. only my helper account had train manager checked and I just removed it. But as I stated in my original post, I have had this issue for a long time. More specifically since the change over to html. I never addressed the issue because I thought it was a bug that would be fixed and I know of others who have the same issue. The trains showed up on my gifts so I could boost them and I have a couple dozen a day or more.... until 'yesterday'. Now I do not get them at all...??

Hi Audra :)

We know that some farmers cant send boost requests but your issue is the opposite.
I would suggest you to contact Support team and let them check on this problem. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[famer charlie]

is there a train that carries yeast

[Taz D]

is there a train that carries yeast
Hi Famer Charlie,
No there isn't.

[penguin66]

Is anyone else having problems getting train boosts when posting on the new site? I requested boosts for trains yesterday afternoon and had no responses, sent requests about 30 minutes ago on the FB site and over half have been filled. Is it just me??

[Taz D]

Is anyone else having problems getting train boosts when posting on the new site? I requested boosts for trains yesterday afternoon and had no responses, sent requests about 30 minutes ago on the FB site and over half have been filled. Is it just me??
Hi Penguin,
We have not had any problems with this or any reports other than yours of this. It could be related to the facility posts problem and possibly random. The developers are looking into that. It could also just be that they had it but just didn't see it or were not on line to do them at the time you sent them.

[penguin66]

Thanks Taz


Hi Penguin,
We have not had any problems with this or any reports other than yours of this. It could be related to the facility posts problem and possibly random. The developers are looking into that. It could also just be that they had it but just didn't see it or were not on line to do them at the time you sent them.

[LisaScobee]

WHY is the game telling me people accelerated my trains when I do not use trains? http://www.slashkey.com/forum/attachment.php?attachmentid=25578&stc=1&d=1682543846

[Taz D]

WHY is the game telling me people accelerated my trains when I do not use trains?
Hi LisaScobee,
I moved your post to the thread about the trains.
I don't know why. Please contact Support about this so they can check on it. We do not have any way to check those in the forums.
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[LindaMHS70]

I am trying to move my turbo train locomotive from storage to my farm 19 train and it shows the engine with green under it but when I go to click it on the farm it disappears and I get the message that couldn't move item from storage to farm. Please Try Later....I keep moving the dirt path and reloading farm and have done memecache. I had my SN try and she doesn't see either the TURBO or ENHANCED engines in my storage. I can see both of them. Is there anything I can do to be able to put the TURBO engine on my train on Farm 19 since I have 11 cars with no engine....I have turned off everything on the farm and made sure there was enough cleared space to put the engine either at the front or back of the train. Thanks for any help you can give me in fixing this problem.

[Taz D]

I am trying to move my turbo train locomotive from storage to my farm 19 train and it shows the engine with green under it but when I go to click it on the farm it disappears and I get the message that couldn't move item from storage to farm. Please Try Later....I keep moving the dirt path and reloading farm and have done memecache. I had my SN try and she doesn't see either the TURBO or ENHANCED engines in my storage. I can see both of them. Is there anything I can do to be able to put the TURBO engine on my train on Farm 19 since I have 11 cars with no engine....I have turned off everything on the farm and made sure there was enough cleared space to put the engine either at the front or back of the train. Thanks for any help you can give me in fixing this problem.
Hi LindaMHS,
I moved your post to the thread about the trains.
First SN's can not move farm cash purchased items from storage, so she can't help with this until you get the engine on the farm.
Make sure you have all the "SHow" items in your preferences checked. Even if you have them unchecked the game knows if something is sitting on the farm in the way. Using a dirt path to place this is not going to work. You need to have an area larger that the train engine that is totally clear of anything else to be able to set it down on the farm.
Once you get it set on the farm use the yellow hand to place it to connect it to the train cars because the higher level hands will incorrectly place it.

[fran1015]

I have a standard fright locomotive. Hopefully pulling 4 long cars. Is this too many?
When I get the train back after 6 days. I am luck if one car has anything in it. When I "dispatch" the train. I add names of friend to "boost" the train (10). If I check the train with train manager, it will tell me I have request 0/10 sometimes and stay that way for the whole time the train is gone. This has happened 2 of the 3 times have sent out the train. EVEN if I try to add names after it has been dispatched. When I told a friend what was happening, she told me to add her name for a boost. I did, and she said she never got it request.
What am I doing wrong?

[marymarcel]

I have a standard fright locomotive. Hopefully pulling 4 long cars. Is this too many?
When I get the train back after 6 days. I am luck if one car has anything in it. When I "dispatch" the train. I add names of friend to "boost" the train (10). If I check the train with train manager, it will tell me I have request 0/10 sometimes and stay that way for the whole time the train is gone. This has happened 2 of the 3 times have sent out the train. EVEN if I try to add names after it has been dispatched. When I told a friend what was happening, she told me to add her name for a boost. I did, and she said she never got it request.
What am I doing wrong?

Hi fran :)

I moved your post to the thread about Trains.

I visited your farm and your train with the Standard locomotive and 4 long cars is dispatched and the cars are correctly attached.

If you are playing in Facebook, you have to click in Request boost blue button and a list with your friends will show up.
You have to click en Send button to the right of the friends pictures and when you clicked in 10 of them, then click in Done button at the bottom of the list.

If you are playing in the new Web site, click en Requests boost.

The list will look different as it will show pictures, click in Select button for the friends you want to send the boost.
When you are done, click in Send Request button at the bottom of the screen.

[DitzyLuvBug2]

I have noticed for a few days now....
I dispatch train, immediately then request boost and select 13-14 people and hit send. I do the next train, unload, dispatch and immediately then request boost and select people and hit send. The next day, they all have 0 people boosted them. I've noticed this on both my accounts. So I don't know if the boosts once sent aren't going anywhere or what. I have 5 trains. Now today 2 are back in for unloading and I'm leaving them until I hear if others are having the same problem. Something is wrong. I've played since Oct. 2009 and know what I'm doing. I am on the website and not the FB game. Any advice or knowledge of this?

[Taz D]

I have noticed for a few days now....
I dispatch train, immediately then request boost and select 13-14 people and hit send. I do the next train, unload, dispatch and immediately then request boost and select people and hit send. The next day, they all have 0 people boosted them. I've noticed this on both my accounts. So I don't know if the boosts once sent aren't going anywhere or what. I have 5 trains. Now today 2 are back in for unloading and I'm leaving them until I hear if others are having the same problem. Something is wrong. I've played since Oct. 2009 and know what I'm doing. I am on the website and not the FB game. Any advice or knowledge of this?
Hi DitzyLuvBug,
Are you sending the boosts from the Facebook version or the website version?

When you go on to the second train to send are you seeing the same noames in the lists to send to?
Make sure in either version after you have selected the people to send them to that you click on the Done or Send Request button at the bottom of the list.

[DitzyLuvBug2]

Hi DitzyLuvBug,
Are you sending the boosts from the Facebook version or the website version?

When you go on to the second train to send are you seeing the same noames in the lists to send to?
Make sure in either version after you have selected the people to send them to that you click on the Done or Send Request button at the bottom of the list.

I can't send from FB due to the spinning circle thing that has gone on over a year. I haven't paid attention to the list of names whether they are the same. I don't get a DONE. I get a Send Request. I just unloaded, dispatched and selected 14 names and took pictures of those names and hit send request. I went to the 2nd train unloaded, dispatched, and those from the other train I unloaded are not on the list.
OK THere is a definite problem. On one of those trains I just sent out boosts, I sent a boost request to my other account. I went to the other account and clicked on the boost and it immediately showed "SORRY THIS REQUEST HAS EXPIRED". It can't be expired as I just sent it a minute ago. I went back to the boost screen on this account and it still shows 0 boosted.

I sent a boost request from my other account from the website to this account and I boosted it and gave me as it was supposed to and the other account registered that 1 person helped boost. So it must be something with this account.

[Taz D]

I can't send from FB due to the spinning circle thing that has gone on over a year. I haven't paid attention to the list of names whether they are the same. I don't get a DONE. I get a Send Request. I just unloaded, dispatched and selected 14 names and took pictures of those names and hit send request. I went to the 2nd train unloaded, dispatched, and those from the other train I unloaded are not on the list.
Hi DitzyLuvBug,
The Done would be for the Facebook version. The Send Requests is for the website version.

The difference between the lists is the Facebook issue would include your Facebook friends who play along with your neighbors and buddies. The website version does not see the friends so will only show your neighbor and buddies.
When you selected your 14 names did they each turn pink and the number in the middle at the bottom go up until you had the 14?
I just tested this and though I won't have many back tonight I did include one that I could log into and see and it did get there, so it is working.

[DitzyLuvBug2]

Hi DitzyLuvBug,
The Done would be for the Facebook version. The Send Requests is for the website version.

The difference between the lists is the Facebook issue would include your Facebook friends who play along with your neighbors and buddies. The website version does not see the friends so will only show your neighbor and buddies.
When you selected your 14 names did they each turn pink and the number in the middle at the bottom go up until you had the 14?
I just tested this and though I won't have many back tonight I did include one that I could log into and see and it did get there, so it is working.
Yes the names turned pink and the number went up each time I clicked on a name at the bottom in the middle.

OK THere is a definite problem. On one of those trains I just sent out boosts, I sent a boost request to my other account. I went to the other account and clicked on the boost and it immediately showed "SORRY THIS REQUEST HAS EXPIRED". It can't be expired as I just sent it a minute ago. I went back to the boost screen on this account and it still shows 0 boosted.

I sent a boost request from my other account from the website to this account and I boosted it and gave me as it was supposed to and the other account registered that 1 person helped boost. So it must be something with this account.

[Taz D]

Yes the names turned pink and the number went up each time I clicked on a name at the bottom in the middle.

OK THere is a definite problem. On one of those trains I just sent out boosts, I sent a boost request to my other account. I went to the other account and clicked on the boost and it immediately showed "SORRY THIS REQUEST HAS EXPIRED". It can't be expired as I just sent it a minute ago. I went back to the boost screen on this account and it still shows 0 boosted.

I sent a boost request from my other account from the website to this account and I boosted it and gave me as it was supposed to and the other account registered that 1 person helped boost. So it must be something with this account.
Hi DitzyLuvBug,
Is this the train you previously had sent boosts for? Does that train show any of them complete? The only reason it should be expired is if all 14 have already been completed or the train has returned.
I have already had 2 boosts done for the one I sent out and no problems yet.
You might want to try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and try again.


For clearing from Slashkey:
https://apps.slashkey.com/farmtown/play/?do=clear_memcached (https://apps.slashkey.com/farmtown/play/?do=clear_memcached&fbclid=IwAR3BrCc0j9FYnbN5sAH--5hYPhl1V2FweGDHq_8aRKSvAGK1hpjJZpAcq04)

[DitzyLuvBug2]

Hi DitzyLuvBug,
Is this the train you previously had sent boosts for? Does that train show any of them complete? The only reason it should be expired is if all 14 have already been completed or the train has returned.
I have already had 2 boosts done for the one I sent out and no problems yet.
You might want to try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and try again.


For clearing from Slashkey:
https://apps.slashkey.com/farmtown/play/?do=clear_memcached (https://apps.slashkey.com/farmtown/play/?do=clear_memcached&fbclid=IwAR3BrCc0j9FYnbN5sAH--5hYPhl1V2FweGDHq_8aRKSvAGK1hpjJZpAcq04)

It is the train I just unloaded, dispatched and sent boost request. Yes they all show 0/13, 0/14, 0/13, 0/12, 0/12 are what is shows for my 5 trains. I sent out requests on them again but have no way now but to wait and see if that worked.

[Taz D]

It is the train I just unloaded, dispatched and sent boost request. Yes they all show 0/13, 0/14, 0/13, 0/12, 0/12 are what is shows for my 5 trains. I sent out requests on them again but have no way now but to wait and see if that worked.
Hi DitzyLuvBug,
We have 3 of us moderators that have sent train boosts from the website version and have all received boosts back from each other, so we can't duplicate this.

The only thing I can suggest is to contact Support concerning this as we have not been able to duplicate it.
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[DitzyLuvBug2]

Hi DitzyLuvBug,
We have 3 of us moderators that have sent train boosts from the website version and have all received boosts back from each other, so we can't duplicate this.

The only thing I can suggest is to contact Support concerning this as we have not been able to duplicate it.
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

I'll wait until tomorrow to see if they come back after I did the reset, close farm, open farm and resend all requests out again. One of my neighbors I sent to was Tiger. Maybe she can say if it says expired on her end or if it went through good so I can check. I'll keep checking it to see.

[fran1015]

Thank you. I thought I had clicked done, but maybe I hadn't.

[marymarcel]

Thank you. I thought I had clicked done, but maybe I hadn't.

You are welcome fran :) Please let us know if you have continue having problems.

[Ellsinore]

Playing FT on new website. I love the option, when boosting trains, to choose farmers that help me. But what is this listing based on? Trains alone or also working facilities, quests, etc. I know I have a bunch of neighbors who play every day but don't send gifts or other helpings. I want to cull them and this list would help, but I want to know what I'm getting rid of first. :-D

[marymarcel]

Playing FT on new website. I love the option, when boosting trains, to choose farmers that help me. But what is this listing based on? Trains alone or also working facilities, quests, etc. I know I have a bunch of neighbors who play every day but don't send gifts or other helpings. I want to cull them and this list would help, but I want to know what I'm getting rid of first. :-D

Hi Ellsinore :)

The help given was always based on all kind of actions like claiming a bonus, sending ingredients, sending gifts, watering flowers, working factories/service facilities, working railroads etc so applies to the option for Farmers helping you.

[Ellsinore]

Hi Ellsinore :)

The help given was always based on all kind of actions like claiming a bonus, sending ingredients, sending gifts, watering flowers, working factories/service facilities, working railroads etc so applies to the option for Farmers helping you.

Thank you so much for the info, though it is as I feared! Over half of my neighbors don't do anything! Well, except count for storage and fuel. Thank you!

[uma437]

Hi,
when I send boost requests from facebook I can choose people from different categories (all farmers, neighbours, recently sent, helping me) in one request.
If I try the same from the website, the memory of the chosen people from the first category gets lost when I switch to the next category. Are you aware of this?
Maybe this is not very important, but I switch very often between the categories when I send boost requests, as I usually use a mixture between some neighbours and people helping me.
Best regards, Uma

[Tiger]

Hi,
when I send boost requests from facebook I can choose people from different categories (all farmers, neighbours, recently sent, helping me) in one request.
If I try the same from the website, the memory of the chosen people from the first category gets lost when I switch to the next category. Are you aware of this?
Maybe this is not very important, but I switch very often between the categories when I send boost requests, as I usually use a mixture between some neighbours and people helping me.
Best regards, Uma

Hi uma437,

I have just tried what you describe using the Facebook version, and that does not remember who you picked on a previous list either.

It wouldn't always be possible to know that was happening. You would only notice that was happening if the farmer you selected in one list also met the criteria for showing up in the next list you chose to use. Then you would be able to see that the Send button had not been remembered on that farmer and was no longer greyed out.

The website does the exactly the same thing when I tried that.

If you want to use different lists you could select and send to those you picked in the first list of your choice, before you change lists to send to someone else.

On the website, the other way to send boosts to famers that may be on different lists or met the criteria to show up in more than one list in one go, would require you to know who they were.

If for example you were to check the lists you like to use to see who you would like to send to.
Then changed the list back to the All farmers list.
In the search box at the top, you could type in real names or avatar names (each name separated with a comma), and it will show you the farmers that match what you typed in.
Then you could select the ones you wanted to send to and then click the Send Request to send all of them in one go.

[Farm Lady]

I am trying to post a NEW Problem I have with boosting my friends trains. I have twice received a message that I can't boost my neighbors train because they aren't my friends. Obviously they are my friend and neighbor or I couldn't even get the request. This has started since the migration. Please fix. Thank you.

[Tiger]

I am trying to post a NEW Problem I have with boosting my friends trains. I have twice received a message that I can't boost my neighbors train because they aren't my friends. Obviously they are my friend and neighbor or I couldn't even get the request. This has started since the migration. Please fix. Thank you.

Hi Farm Lady,

Please provide some more details.

Were you playing on Facebook or the Website when this happened?
Under the picture of those friends train boosts what was the connection was it was showing to you? Neighbour/Buddy/Friend/Non-Friend/Manage?

What Build number are you seeing below your game screen to the right of your USER ID?

If these are Facebook friends have you checked to make sure that the friend connection is still there on Facebook?

Using the Facebook version of Farm Town can you please look in the My Neighbours tab for those Facebook friends and see if there are any stats for them for things like when they last played level etc
If those stats are all showing 0 but everyone else has stats then you might have a temporary issue with data transferring to the game about who your current Facebook friends are.

[Farm Lady]

This morning train boost request denied: Nikki is listed in MY NEIGHBORS as my neighbor on FB. She is not showing up as my neighbor when I'm on my farm. She is now missing from my FB friends. Obviously we were FB friends and FT neighbors at one time. She is showing as ACTIVE player as of May 4. She is posting on FT Facility requests on the web version and not showing up on the FB version.

This is the 2nd neighbor this has happened with since the migration. I'm going to need a way to add people back as neighbors when we fully migrate or find new neighbors.

Thanks for your help.

[Tiger]

This morning train boost request denied: Nikki is listed in MY NEIGHBORS as my neighbor on FB. She is not showing up as my neighbor when I'm on my farm. She is now missing from my FB friends. Obviously we were FB friends and FT neighbors at one time. She is showing as ACTIVE player as of May 4. She is posting on FT Facility requests on the web version and not showing up on the FB version.

This is the 2nd neighbor this has happened with since the migration. I'm going to need a way to add people back as neighbors when we fully migrate or find new neighbors.

Thanks for your help.

Hi Farm Lady,

I'm very sorry that I could not reply sooner.

Are you sure that the Boost said it was denied rather than expired?

Could you have had both versions of the game open at the time?
Have you tried closing the game, both versions?
If not please close the game wherever it is open then use the Play buttons at the top of the forum to check each version, one at a time, and then see if they both now show she is either a neighbour or not a neighbour.

You can add Neighbours via the Website, there are a few areas it can be done from for current Facebook friends and a way to add strangers that are not Facebook friends. You can also remove a from your Neighbour bar under the game screen if you needed to.
If you are using the website, you can read up on all the current methods and what may be coming for those by going to the WEB Guide. Here's the link to that specific post http://r1.slashkey.com/forum/showthread.php?p=6542630#post6542630

.

[docmm6]

For the 2nd time I have received a train boost request and it says buddies can not boost. So why would my name even show up for them to boost?

[Taz D]

For the 2nd time I have received a train boost request and it says buddies can not boost. So why would my name even show up for them to boost?
Hi Docmm,
What version of the game are you using? You can not boost buddies trains in the Facebook version. That can only be done in the website.

[Sqrl]

When you click through the ? for the Long Cattle Car, the images of the animals it can transport are not loading.

[marymarcel]

When you click through the ? for the Long Cattle Car, the images of the animals it can transport are not loading.


Hi Sqrl :)

Thank you for your report, we will let the developers know :)

[JNelson]

on the new site, when we go to 'friends helping me' to boost trains, is that list a combo of neighbors and buddy or just neighbors?

[JNelson]

on new site, when boost train to neighbors , it is not taking that neighbor off the list so we know we sent one to that player already,, is that an error or is that new way going forward we can send multiple trains to same person?

[marymarcel]

on the new site, when we go to 'friends helping me' to boost trains, is that list a combo of neighbors and buddy or just neighbors?

Hi JNelson :)

It is for neighbors and buddies helping you.

[marymarcel]

on new site, when boost train to neighbors , it is not taking that neighbor off the list so we know we sent one to that player already,, is that an error or is that new way going forward we can send multiple trains to same person?

Hi JNelson :)

When you select farmers to send a boost request from a list, you need to click in Send Requests button BEFORE you click in other list to choose more farmers.

If you do not click in Send Request button and click in other list, then the farmers you selected in the first list, are unselected that is why you see them again.

Please read the following link from the New Website Game Guide:

http://r1.slashkey.com/forum/showthread.php?p=6542638#post6542638

[JNelson]

Hi JNelson :)

When you select farmers to send a boost request from a list, you need to click in Send Requests button BEFORE you click in other list to choose more farmers.

If you do not click in Send Request button and click in other list, then the farmers you selected in the first list, are unselected that is why you see them again.

Please read the following link from the New Website Game Guide:

http://r1.slashkey.com/forum/showthread.php?p=6542638#post6542638


I did hit the send before switch to the next list .... maybe we have to wait a few seconds for server to catch up.... i play with it a bit and let you know if still happening .... not that big of an issue considering everything

[Taz D]

I did hit the send before switch to the next list .... maybe we have to wait a few seconds for server to catch up.... i play with it a bit and let you know if still happening .... not that big of an issue considering everything
Hi JNelson,
I tested this by sending a boost to one neighbor from the Recently sent to list. The name was removed from e there, the Farmers Helping me list and the All Farmers list. The only list it did not remve them from was the My neighbors list. It may be that list may only change if you use it for sending the boosts from.
It is best to choose one list that has all of the players you want to send the boost request rather than trying to change between lists. As those lists are still updated from Facebook I don't think the data is being updated correctly from there and only updates locally at the time you are using them.

[Spike4u]

I was wondering, I utilize using Trains, work the wall to help nbrs, Use my ships, and do all 3 Quest cubes. But, my primary question is, using trains and working the wall for other facilities and Client referrals, is there a conflict between those two or are they considered separate?

[marymarcel]

I was wondering, I utilize using Trains, work the wall to help nbrs, Use my ships, and do all 3 Quest cubes. But, my primary question is, using trains and working the wall for other facilities and Client referrals, is there a conflict between those two or are they considered separate?

Hi Spike4u :)

I moved your post to the thread about Trains.

Im not sure to understand your question but here we go.

Trains and working facilities/services are different features in the game.

BUT, if you have 2 trains with at least 10 long cars attached to each one, then the Mayor will work all facilities in all farms without you needing to go from farm to farm.

So no matter they are different features, one is helping the other.

If you want to know more about Trains, please visit the following link from our Game Guide:
http://r1.slashkey.com/forum/showthread.php?t=492298

[Spike4u]

I have a neighbor who requested me to boost her train. I attempted to boost it and it said we had to be friends. Friends where? On Facebook. you would think if they are my neighbor I would be able to boost their train.:confused:

[Taz D]

I have a neighbor who requested me to boost her train. I attempted to boost it and it said we had to be friends. Friends where? On Facebook. you would think if they are my neighbor I would be able to boost their train.:confused:
Hi Spike4u,
I moved your post to the thread about trains.
Facebook is the only place you would be friends.

Where did you add this neighbor? Facebook or on the website?
Are you friends on Facebook?

Which version were you using when you tried to boost the train?

Is this a one way neighbor for you, as in they are your neighbor but you are not theirs?


It could just be a data transfer problem from Facebook to Farm Town.

[betty457]

I was trying to condense train cars and accidentally dispatched a train that I needed cars from how can I stop it so I can move the cars to where I needed?

[Taz D]

I was trying to condense train cars and accidentally dispatched a train that I needed cars from how can I stop it so I can move the cars to where I needed?
Hi Betty,
I moved your post to the thread about the freight trains.
No there isn't any way to stop a train. You will have to wait until it returns and then unload it, before you can remove cars from it.

[betty457]

dang, ok well is it possible to turn the train cars to face a different direction once It unloads?

[Taz D]

dang, ok well is it possible to turn the train cars to face a different direction once It unloads?
Hi Betty,
Yes you can rotate them 2 ways. Click on the car with no tool in your hands and select rotate from the menu.

[lynnetimpeiro@msn.com]

When doing trains this morning on FB site (boosting others), I got the same message as Spike$u (you have to be friends first). These were people that I friended on FB, but made buddies on Slashkey; and, it showed under their pictures that they are buddies. I was doing the trains on the FB site as I needed to send out another boost. I had one train from a neighbor which went through fine. I'm beginning to think FB is getting picky about wording: Friend vs Buddy.

[Taz D]

When doing trains this morning on FB site (boosting others), I got the same message as Spike$u (you have to be friends first). These were people that I friended on FB, but made buddies on Slashkey; and, it showed under their pictures that they are buddies. I was doing the trains on the FB site as I needed to send out another boost. I had one train from a neighbor which went through fine. I'm beginning to think FB is getting picky about wording: Friend vs Buddy.
Hi Lynnetimpeiro,
You can boost trains as well as send out boost requests from either FB or SK. You do not have to be on Facebook to send out boost requests.
For the boost not going through on Facebook the only reason I can think of for this would be a data transfer issue and nothing Facebook is doing. Please contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[lynnetimpeiro@msn.com]

Done and thanks!! I didn't realize we could send boost requests out from SK.

[Ellsinore]

Hi Ellsinore :)

The help given was always based on all kind of actions like claiming a bonus, sending ingredients, sending gifts, watering flowers, working factories/service facilities, working railroads etc so applies to the option for Farmers helping you.

Hi, Mary!

Thanks for the info. Do you know how often this resets? For instance, neighbors helping me today? As of yesterday? For the past week?

I'm cleaning out my neighbors that don't do stuff. But I don't want to eliminate someone just because it's been a day or two?

Thanks!

[Taz D]

Hi, Mary!

Thanks for the info. Do you know how often this resets? For instance, neighbors helping me today? As of yesterday? For the past week?

I'm cleaning out my neighbors that don't do stuff. But I don't want to eliminate someone just because it's been a day or two?

Thanks!
Hi Ellsinore,
It resets at midnight eastern time every day.

[fredcy]

Train boost requests are not working from the website. My friends say it is expired.

[Taz D]

Train boost requests are not working from the website. My friends say it is expired.
Hi Fredcy,
I moved your post to the Help & Support thread about the trains.
We have not been able to duplicate this. The only thing I can suggest is to try reloading your farms before you send your boost requests.

[storm36]

An issue I have just noticed so not sure if this last update is the cause or not .. with the new ability to add buddies and neighbors from the website without having to add the farmer as a FB friend first, I am seeing in my train manager on FB if a neighbor/buddy has added me as a neighbor from the website, I get an error message in the train manager in FB when I try to boost their train, that the request is for friends only but if I'm on the website I don't get that message and their train is boosted like all my neighbor's trains are.

[Taz D]

An issue I have just noticed so not sure if this last update is the cause or not .. with the new ability to add buddies and neighbors from the website without having to add the farmer as a FB friend first, I am seeing in my train manager on FB if a neighbor/buddy has added me as a neighbor from the website, I get an error message in the train manager in FB when I try to boost their train, that the request is for friends only but if I'm on the website I don't get that message and their train is boosted like all my neighbor's trains are.
Hi Storm,
I moved your post to the Help & Support thread about the trains.
No that has not been sorted out. I can only recommend at this time that you do train boosts through the website or at least those for any neighbors you have added through that and are not Facebook friends with.

[storm36]

Hi Storm,
I moved your post to the Help & Support thread about the trains.
No that has not been sorted out. I can only recommend at this time that you do train boosts through the website or at least those for any neighbors you have added through that and are not Facebook friends with.

Thanks Taz .. will do

[Walkies]

Hi
I have bought a second standard freight locomotive and have two Long cars attached (farms 1O and 19)
I expected my second train to make a difference to the number of facilities I have to work for my neighbours, but I still have to work 50 percent. I thought it would be less than 50 percent now with two cars on a second train.
Thanks

[Taz D]

Hi
I have bought a second standard freight locomotive and have two Long cars attached (farms 1O and 19)
I expected my second train to make a difference to the number of facilities I have to work for my neighbours, but I still have to work 50 percent. I thought it would be less than 50 percent now with two cars on a second train.
Thanks
Hi Walkies,
That extra 10% could only mean 1 facility or farm difference if they do not have a lot of them, so you might not even notice the difference.

[Walkies]

Hi Walkies,
That extra 10% could only mean 1 facility or farm difference if they do not have a lot of them, so you might not even notice the difference.

Thank you very much for your quick reply Taz
It is with every farm, even when there are 44 farms with facilities to be worked on, I still have to visit 23 farms.
I was wondering if it was because they are both the basic locomotives and whether the second one has to be a cash locomotive.
Thanks

[Taz D]

Thank you very much for your quick reply Taz
It is with every farm, even when there are 44 farms with facilities to be worked on, I still have to visit 23 farms.
I was wondering if it was because they are both the basic locomotives and whether the second one has to be a cash locomotive.
Thanks
Hi Walkies,
No it does not have to be a cash locomotive. The only other thing needed is both trains do have to be dispatched. If they are sitting unloaded and idle they will not apply to the work.
It is the amount of facilities per farm that the mayor will work not the number of farms. The mayor will work 50% of the farms even without the trains, but you have to go to the first 50% of the farms. That stays the same until you have 2 trains with 10 cars each and then he will do all the farms without you having to go to them.

[Walkies]

Hi Walkies,
No it does not have to be a cash locomotive. The only other thing needed is both trains do have to be dispatched. If they are sitting unloaded and idle they will not apply to the work.
It is the amount of facilities per farm that the mayor will work not the number of farms. The mayor will work 50% of the farms even without the trains, but you have to go to the first 50% of the farms. That stays the same until you have 2 trains with 10 cars each and then he will do all the farms without you having to go to them.

Thank you for explaining that one.
I was afraid that might be the reason.
Eight more cars to go, hey-ho! LOL

[james_a_thompson]

I am playing the FT website and am unable to sort Friends by their player level (like in the Facebook version) when picking them in the Select Friends window. In the FB version of the game I can accelerate a train within 12 hours. The website version is taking me 2-3 days to accelerate the same train because non-active players are mixed in with active players (players are listed alphabetically, not per their activity or player level).

[marymarcel]

I am playing the FT website and am unable to sort Friends by their player level (like in the Facebook version) when picking them in the Select Friends window. In the FB version of the game I can accelerate a train within 12 hours. The website version is taking me 2-3 days to accelerate the same train because non-active players are mixed in with active players (players are listed alphabetically, not per their activity or player level).

Hi james_a_thompson :)

Im not completely understand you.

Are you talking about the lists to send trains boost requests or the Farmer lists showing up close to the envelope?

To send boost requests to your friends you only have to select the friends you want to send the request to, according to the type of train, 10 boosts, 12 boosts, etc...

When you send the boost requests from Facebook, the lists can be set to All Farmers, My Neighbors, Recently sent to and Farmers helping me. There is no option for Levels.

If you are talking about the Farmer lists close to the envelope, all options for Neighbors, Buddies and Facebook friends have the option to show them by Level if you click in the A/Z icon.

[BethFB]

When you boost trains and send ships out, do you get some of the products that are on them or just coins?

I am curious about it as I am trying to help a new farmer out and that was the question he had for me and I don't know the answer so I came here to ask it.

Thanks
Beth

[Tiger]

When you boost trains and send ships out, do you get some of the products that are on them or just coins?

I am curious about it as I am trying to help a new farmer out and that was the question he had for me and I don't know the answer so I came here to ask it.

Thanks
Beth

Hi BethFB,

I have moved your post to help and support for Trains as that is one of the topics of your questions.

I am assuming that you are asking about boosting friends trains and loading friends ships at your port.

Trains you get between 1% and 3% of all the products being carried by the train.

Ships you get both coins and products according to game level and how long the ship has been waiting for at your port.

[rodkay1@bigpond.com]

I have made buddies on new site. We send each other trains but it will not let us boost them. I do not want to friend them on FB as too much cloning going on there. Will we be able to boost buddies trains in the future from new site OR do we have to friend them first before no more FT on FB?

[Tiger]

I have made buddies on new site. We send each other trains but it will not let us boost them. I do not want to friend them on FB as too much cloning going on there. Will we be able to boost buddies trains in the future from new site OR do we have to friend them first before no more FT on FB?

Hi rodkay1,

Use the train manager in the website to boost their trains. As you get more neighbours/buddies on the website you may find it easier to only use the website to boost all trains rather than trying to remember who is or is not a Facebook friend.

[docmm6]

Went through train manager and a friend Niki had sent one. Clicked to boost it and was told: Sorry you can only accelerate friends train. I checked and we are friends already.

[Tiger]

Went through train manager and a friend Niki had sent one. Clicked to boost it and was told: Sorry you can only accelerate friends train. I checked and we are friends already.

Hi docmm6,

It's sounding like you tried to boost it using the facebook version of the game and one of you may not have had a connection to the other one on the website before the increases to neighbours and buddies were added. Try boosting all your friends trains only using the website.

[Zeeky Banutski]

I have a train “stuck”…it was dispatched sometime last week & is “greyed out” while my -other nine trains are not…it doesn’t seem to be moving. What can I do?-

[Tiger]

I have a train “stuck”…it was dispatched sometime last week & is “greyed out” while my -other nine trains are not…it doesn’t seem to be moving. What can I do?-

Hi Zeeky Banutski,

Are you still having issues? All 10 of your trains are showing dispatched to us and none of them are back home yet so they should all be dimmed as you have the Transparent Dispatched Train setting enabled.

Make sure that you have kept on top of your browser updates, clearing and a computer updates. If you are using the website to play try logging out of it, reload the website, then log back in. You can also try clearing your memcache. The memcache links are posted in the following link:
http://www.slashkey.com/forum/showthread.php?t=627590

If those don't help please let us know which train on which farm has an issue.

[Zeeky Banutski]

Hi Zeeky Banutski,

Are you still having issues? All 10 of your trains are showing dispatched to us and none of them are back home yet so they should all be dimmed as you have the Transparent Dispatched Train setting enabled.

Make sure that you have kept on top of your browser updates, clearing and a computer updates. If you are using the website to play try logging out of it, reload the website, then log back in. You can also try clearing your memcache. The memcache links are posted in the following link:
http://www.slashkey.com/forum/showthread.php?t=627590

If those don't help please let us know which train on which farm has an issue.

It does appear that this train is indeed “working”, so I’m patiently waiting for it to return. As a side note, none of my other trains are “dimmed” (or grayed out) as you suggested…I did note that this train is in “requested boost mode”…maybe that has something to do with it?

[Tiger]

It does appear that this train is indeed “working”, so I’m patiently waiting for it to return. As a side note, none of my other trains are “dimmed” (or grayed out) as you suggested…I did note that this train is in “requested boost mode”…maybe that has something to do with it?

Hi Zeeky Banutski,

Did you do any of the clearing or checking for updates?

When I looked all your trains they were dimmed out for me with that Transparent Dispatched Train setting turned on, which is why I mentioned it.

If you also clear cookies in your browser of choice make sure you know your login details as clearing those can log you out.

If you are using a saved bookmark to load the game either on FB or the website it might be worth after clearing, that you also use the buttons at the top of the forum to make sure you are in the current version of the game.

You can certainly try turning that setting off, close the game wherever you have it open, reload and see if that corrects that issue, but if not you may have to do the clearing as that can correct a lot of strange issues that not everyone else is having.

[Zeeky Banutski]

Hi Zeeky Banutski,
Did you do any of the clearing or checking for updates?
When I looked all your trains they were dimmed out for me with that Transparent Dispatched Train setting turned on, which is why I mentioned it.
If you also clear cookies in your browser of choice make sure you know your login details as clearing those can log you out.
If you are using a saved bookmark to load the game either on FB or the website it might be worth after clearing, that you also use the buttons at the top of the forum to make sure you are in the current version of the game.
You can certainly try turning that setting off, close the game wherever you have it open, reload and see if that corrects that issue, but if not you may have to do the clearing as that can correct a lot of strange issues that not everyone else is having.

Thanks for the info. That train has arrived home seems to be OK now. Yes, I followed your advice & whatever worked, worked. Thanks again for everything!

[Alexm2012]

just wondering if anyone else had noticed including the mods when we unload a train as in click on the train outside of the train manager it only shows the products the train is carrying it doesn't show the extra you've attained during farm pass or the mayors bonus it will show all these in the train manager but it does not show if you click on the trains individually outside of the train manager

[Taz D]

just wondering if anyone else had noticed including the mods when we unload a train as in click on the train outside of the train manager it only shows the products the train is carrying it doesn't show the extra you've attained during farm pass or the mayors bonus it will show all these in the train manager but it does not show if you click on the trains individually outside of the train manager
Hi ALexm,
You are correct. If you click directly on the train to unload then you will not get the mayor's bonus or the farm pass additional as those are only calculated through the train manager. Without all the other trains being listed in the train manager then the bonus products can't be added.

[kingcrom]

hello

I was moving things around on my farm #1 and i went to move my train and it disappeared not any where .I paid farm cash for it and would like your help getting it back thank you

Ronald

[marymarcel]

hello

I was moving things around on my farm #1 and i went to move my train and it disappeared not any where .I paid farm cash for it and would like your help getting it back thank you

Ronald

Hi Ronald :)

I moved your post to the thread about Trains.

You need to contact Support team to let them check on this. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[LizaLee]

FT automatically has added some of my neighbors to my ships/trains list and they do not work either. How can I delete them from those lists? Currently I just delete their place on the list once the ship/train gets to them but I would like to delete them permanently so when there is a worker I could substitute it is possible.

[marymarcel]

FT automatically has added some of my neighbors to my ships/trains list and they do not work either. How can I delete them from those lists? Currently I just delete their place on the list once the ship/train gets to them but I would like to delete them permanently so when there is a worker I could substitute it is possible.

Hi LizaLee :)

I moved your post to the thread about Trains as those are the first ones you are asking.

When working from the Website you can ONLY send Train Boosts to your own Neighbours and your own Buddies.

When you click to send Boost requests, then you will have several options to choose who you want to send them to. You have all the information in the following thread:
http://r1.slashkey.com/forum/showthread.php?p=6542638#post6542638

About Ships:

You can only send them to your neighbors. If there are some of them who do not work ships, then while you are loading containers you can change them for other neighbors. Then when you go to load the next ship, you can use the Reuse Last Itinerary. You have information in the following links:
http://r1.slashkey.com/forum/showthread.php?t=626622
http://r1.slashkey.com/forum/showthread.php?p=6542642#post6542642

[max_river]

it there a certain locamotive you need to buy first

[Taz D]

it there a certain locamotive you need to buy first
Hi Max river,
I have moved your post to the Help & Support thread about the freight trains.
Yes yoiu do have to buy the locomotives in order. The information about those is located in the Game Guide chapter 29 about the trains:
http://www.slashkey.com/forum/showthread.php?t=492298

[1wolfie1]

Several of us are finding that we cannot boost Trains in the website version unless we are FB Friends.

Why is that?

[Taz D]

Several of us are finding that we cannot boost Trains in the website version unless we are FB Friends.

Why is that?
Hi Wolfie,
Are the ones that you are not able to boost, neighbors or buddies you added only through the website?
What do you see under their picture (manage, neighbor, buddy)?

[rhodan1133]

This is a new one on me. I took a screenshot of this issue but unable to post it. Also, I have all of the tools and trains etc to work my fellow farmers factories with one click but for some reason yesterday it has stopped working.. I have done the memchesh thing, done it several times, closed all windows and powered down my computer to stop all processes in the background. After 15 minutes turned it back on and performed the memchash again, with no change. Please give me some direction. Thank you. Also, this has happened with Facebook site or Slashkey.

[Taz D]

This is a new one on me. I took a screenshot of this issue but unable to post it. Also, I have all of the tools and trains etc to work my fellow farmers factories with one click but for some reason yesterday it has stopped working.. I have done the memchesh thing, done it several times, closed all windows and powered down my computer to stop all processes in the background. After 15 minutes turned it back on and performed the memchash again, with no change. Please give me some direction. Thank you. Also, this has happened with Facebook site or Slashkey.
Hi Rhodan,
I moved your post to the thread about freight trains.
I have checked your trains and the problem is that your train on farm 9 is not connected correctly. It is showing only 6 cars are dispatched instead of the 15. Your train on 10 is ok. And the rest of your trains do not have 10 cars.
For the train on farm 9 it will return in 10 hours. At that time you need to unload it, but do not dispatch it. Then all the cars past the first 6 will need to be reconnected. Be sure you do not use the green or purple hand to connect them as that can place them incorrectly.
As you have 15 cars on that train and more than you need on the train on 10, I would suggest that you move some of the cars from those 2 trains to the other trains you have as they return. That way you can have more than 2 trains with 10 cars so if something happens in the future you will not lose the facility working capability. Also if you have at least 3 trains with 10 cars or more you would get the mayors bonus when you unload them. Just make sure the cars you move to other trains are not duplicates of the ones they already have.

[1wolfie1]

Hi Wolfie,
Are the ones that you are not able to boost, neighbors or buddies you added only through the website?
What do you see under their picture (manage, neighbor, buddy)?

The ones that give me the issues are Neighbors acquired using the website FarmTown. They show up fine in all the Managers as Neighbors and we have no problems with Ships.

Why is this?