Thread: Official Top Post Thread Game Not loading/WebGL disabled/frequent crashes
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Old May 04 2024, 08:34 AM
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marymarcel marymarcel is offline
 
Join Date: Sep 30 2009
Location: Buenos Aires, Argentina
Posts: 15,999
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Quote:
Originally Posted by LisaScobee View Post
Symbols accross the bottom are taskbar shortcuts. Both laptops are up to date as far as I know. This morning, this is the last line in the FT console when I arrive at my main farm after loading the game on the "old" computer. Note: Game loaded normally with no slowdowns:

2024-05-04 13:18:51.674 INFOCheckpoint-DONE - Map Loaded - Mem: 102/61/163/306 MB
------------------------------------
2024-05-04 13:22:52.663 ERROR{"isTrusted":true}
Hi Lisa

As Taz told you, please contact Support about the error you are getting and in case you continue having problems with loading your game.

To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366
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