[ncbba2358]

Originally Posted by Taz D

Hi Ncbba,
I checked your storage and you only have 6 mulberry trees there, so they didn't go into your storage. I can't tell you where they went. If that number is still there then I highly suggest you clear the memcache as what that does is force the server to reload your account data and cleans up any stray wrong data. I would run that and then exchange for the mulberry tree again but only accept a few of them and see if they get through to the gift box.

I just exchanged 50 gifts for the mulberry trees and got them in my gift box ok. I can't duplicate this. The only thing I can suggest then is for you to contact Support if this continues. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

This disappearing gifts from gifts box is happening again!