Quote:
Originally Posted by Qivis
A couple (as in married people) of my friends have not be receiving ANY of the gifts I have been sending them. And I also have been able to send gifts back to people who have sent me gifts when I have already have supposedly sent to everyone already. I have written to Julie and her husband to let them know that for some reason the gifts simply are not arriving in their gift boxes, but I cannot blame them from being upset that they have not been getting gifts from me for weeks. They already have tried clearing the FT memcache and I have the link bookmarked in my Edge browser because I use it a lot, but I wrote to ask if they received any of the 3 gifts I sent when the gift box tools allowed me to do so today. Not even 1 was received. And they can check because they do not have the thousands of buddies and neighbors they I and many other farmers do. Finding a particular name is easy for them.
|
Hi Qivis,
We do not have any way to track individual gifts either sent or received. Are they not receiving any gifts in their Pending Gifts or are they only not getting yours in there?
Please have them contact Support to have them check on this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/
You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.
If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366