OFFICIAL Missing-Crops, Trees, Buildings, Other Items

[angelbear1129]

I planted several rows of Kale on my farm 5 for the farm pass where I needed them. I harvested them and it only recorded 2 instead of 21. I harvested the other 12 off my first farm. I have no idea where they went and I only got 2 of them.
Thank you
Helen Thompson
Your USER ID number is: 100000638807616 Build No: 570

[Taz D]

Originally Posted by angelbear1129

I planted several rows of Kale on my farm 5 for the farm pass where I needed them. I harvested them and it only recorded 2 instead of 21. I harvested the other 12 off my first farm. I have no idea where they went and I only got 2 of them.
Thank you
Helen Thompson
Your USER ID number is: 100000638807616 Build No: 570

Hi Helen,
I just checked your farm pass goals and you have gotten 14 of the 21. Please note that only the original crop planted counts for a farm pass. the extra you get from fertilizer and bonuses does not count for the farm pass.

[angelbear1129]

I planted 192 Kale plants on farm 5, harvested them and it only gave me 2 for the farm pass quest that I needed 21 for. I got the other 12 off farm 1. I had enough planted, it did not credit them to the pass. I did not figure any bonuses to help.
Helen Thompson
Your USER ID number is: 100000638807616 Build No: 570

[Taz D]

Originally Posted by angelbear1129

I planted 192 Kale plants on farm 5, harvested them and it only gave me 2 for the farm pass quest that I needed 21 for. I got the other 12 off farm 1. I had enough planted, it did not credit them to the pass. I did not figure any bonuses to help.
Helen Thompson
Your USER ID number is: 100000638807616 Build No: 570

Hi Angelbear,
I am sorry but we can't add anything for a farm pass goal. I also can't duplicate this. I had no problem getting the required crops. I am not sure why you didn't.


The only thing I can suggest is for you to report this to Support. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366