OFFICIAL Missing-Crops, Trees, Buildings, Other Items

[sally.jackson.146]

i purchased an horse stable 6/12/2024 twice and it took my money both times but i do not have the stables. I purchased 2 because the first one did not show up. Originally I had a stable before slash key moved then i lost several bldgs. this is on farm 44. please help or at the very least, refund my money.

[Taz D]

Originally Posted by sally.jackson.146

i purchased an horse stable 6/12/2024 twice and it took my money both times but i do not have the stables. I purchased 2 because the first one did not show up. Originally I had a stable before slash key moved then i lost several bldgs. this is on farm 44. please help or at the very least, refund my money.

Hi Sally Jackson,
I moved your post to the thread about missing items. The reason your stables disappeared is you have too much on that farm with wall to wall waters, with crops, trees and facilities over those.There is a limit to how much you can put on a farm and I am not surprised they disappeared.
I am sorry but we can not replace those or do refunds through the forms. You will need to contact Support about this.
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366