OFFICIAL Receiving-sending-exchanging Gifts

[marymarcel]

Originally Posted by GiselaH

Several times in the past few weeks I go to accept my gifts. The first 100 are fine. I accept them. They are in my gift box for me to add to storage. When I go to accept the next 100 gifts, I accept them, but then they disappear. They are not in my gift box or have they been added to my storage. The next few days everything is fine and then it happens again.

Hi GiselaH

You need to contact Support about this as it is not easy to find out what is happening as it doesnt happen everytime you accept your gifts.

To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366