OFFICIAL Display Issues, Preferences, Sounds and Music

[GiselaH]

I cleared the memcache and tried again and it still didn't work. I pick the farm from the arrow down and click the green check mark but the farms remained in the same place.

[Taz D]

Originally Posted by GiselaH

I cleared the memcache and tried again and it still didn't work. I pick the farm from the arrow down and click the green check mark but the farms remained in the same place.

Hi GiselaH,
I just looked at your farms and you don't own farm 36? At least not on the set of farms linked to your forum account. If you have another set of farms please provide the ID for that set. You can find your User ID at the bottom of your farms page.

[GiselaH]

I'm sorry. It was farms 32 and 34 I wanted to switch. I tried it again this morning. Did the same thing as before but this time it worked. :-)

[Palmarina]

Hi, I am not sure if this is the correct place to report a problem I often encounter.
When receiving a message from a neighbour I click on Reply to answer his/her message. The first characters of my answer disappear. This happens too when I want to reply a message of an employee. The first few characters disappear.

[Taz D]

Originally Posted by Palmarina

Hi, I am not sure if this is the correct place to report a problem I often encounter.
When receiving a message from a neighbour I click on Reply to answer his/her message. The first characters of my answer disappear. This happens too when I want to reply a message of an employee. The first few characters disappear.

Hi Palmarina,
We have not had any other reports of this. What zoom level do you have your browser tab for your farms open in? That would be the only thing I can think of that would effect the text if it is too large or too small.


You may want to contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[Palmarina]

Hi Taz, zoom is at 90%.
Text too long or too small? I start typing and the first few characters just disappear.
I will contact support about this.
Thank you Taz.

Originally Posted by Taz D

Hi Palmarina,
We have not had any other reports of this. What zoom level do you have your browser tab for your farms open in? That would be the only thing I can think of that would effect the text if it is too large or too small.


You may want to contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[petals]

I don't have Facebook. Is there a way to change my picture without it?

[marymarcel]

Originally Posted by petals

I don't have Facebook. Is there a way to change my picture without it?

Hi petals

Im sorry at this time the only way to change your profile picture for the game is using Facebook.

[iceberg]

My Neighbour cannot log into the forum so has asked me to post here for him
Problem :
He goes to the hiring market and there is no one there
He goes to the trading market and there is no one there

He has cleaned his mem cache, tried to change language and even got Edge browser and nothing works he has tried all things as a last resort he has contacted Slaskey is there anymore he can do please.

[marymarcel]

Originally Posted by iceberg

My Neighbour cannot log into the forum so has asked me to post here for him
Problem :
He goes to the hiring market and there is no one there
He goes to the trading market and there is no one there

He has cleaned his mem cache, tried to change language and even got Edge browser and nothing works he has tried all things as a last resort he has contacted Slaskey is there anymore he can do please.

Hi iceberg

If he uses CCleaner and have Kamo installed he needs to uninstall the Kamo as it can block the other players information so he doesnt see them.

If he doesnt have CCleaner it may be that his antivirus program such as Avast or any other online tracking blocker. He needs to remove it.

Anyway he has already contacted Support so he has to work with them.