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On the Dec 05 2013, 02:20 PM I wrote to Support and also copied into the Forum what I sent them regarding - Thumbs down My response to the changes made in the last upgrade regarding trains.
Several people that I know of have received a refund yet for some reason all my messages have gone by without any reply or response at all. This I find very rude and totally unfair. When will I get the same treatment as others and get a refund on all the trains I have now in storage due to the train 'fix'???
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__________________ Please Do Not tell me to Clear My Cache Update My Flash Player Clear My Macromedia Files Because I've already done this before I posted my Question ![]() http://apps.facebook.com/farmtown/pl...840&farm_ix=17 |
#2
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Hi! as you know,no refunds are done through the forum, perhaps you should contact support team again about your problem with the trains. ![]()
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GUIA DEL JUEGO EN ESPAÑOL GUIA DEL JUEGO SITIO WEB LINK A LA GRANJA Y FECHA DE INICIO FARM LINK AND START DATE SUPPORT TEAM Granjera desde el 29 de Julio 2009 ![]() |
#3
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Messages sent on 5th 15th 17th 19th 20th 21st 23rd 25th December and 2nd January. How many times do you suggest I write??
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__________________ Please Do Not tell me to Clear My Cache Update My Flash Player Clear My Macromedia Files Because I've already done this before I posted my Question ![]() http://apps.facebook.com/farmtown/pl...840&farm_ix=17 |
#4
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Hi! when you contact support team you need to wait for an answer at least 2 weeks before contacting them again. If you send multiple tickets, as you have done, only get your problems go back to the bottom of the list.
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GUIA DEL JUEGO EN ESPAÑOL GUIA DEL JUEGO SITIO WEB LINK A LA GRANJA Y FECHA DE INICIO FARM LINK AND START DATE SUPPORT TEAM Granjera desde el 29 de Julio 2009 ![]() |
#5
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As Marymarcel stated you need to be patient as it can take a few weeks for Support to respond depending on how many ticket are ahead of yours. And with the change in the trains I am sure they were flooded with tickets. Sending multiple tickets just compounds the problem and doesn't speed up any response to yours. The Christmas/New Years holidays will have also been a factor in the slowness. Any refund you get is up to them and no amount of complaining here in the forums is going to make any difference in their decision.
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Taz Dubh Glais Estates Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm. Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can. |
#6
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All the people I know that have received refunds ARE all due to the train 'fix' also they ALL have sent 'tickets' to Support AFTER I have, so how does Support go through their messages?? Shouldn't it be by date, who sent a message first. Someone sent a message regarding the train 'fix' two days ago and already received their refund. Also, several of these people have stated on their walls and in groups that they inundated Support every day until they got their refund, so what you are saying is different from what they experienced. I am not complaining here in the Forum - I am asking what am I do do seeing Support are ignoring all my messages? You have stated for me to not put anything here on the forum, well then where as Support isn't helping and you are telling me to not come to the forum with this issue. What am I suppose to do? If you read what I wrote the first time I sent Support a message regarding this was nearly a month ago, yet you are telling me to wait 2 weeks??
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__________________ Please Do Not tell me to Clear My Cache Update My Flash Player Clear My Macromedia Files Because I've already done this before I posted my Question ![]() http://apps.facebook.com/farmtown/pl...840&farm_ix=17 Last edited by theperfectnina; Jan 02 2014 at 06:19 PM. Reason: further explanation |
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Taz Dubh Glais Estates Please come visit me on my farms (underlined link above) and if you see me say hi! I do ask that you not send me in-game messages for any problems other than forum login issues, as I can only help with those from my farm. Post your problem or question here in the forums and we will gladly help you to solve it as quickly as we can. |
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IS it just a rumor that we may be getting Farm 21 on the next upgrade? Someone in the market said they worked on someones farm that appeared to have it already...or were they seeing things? I haven't heard anything until they mentioned it tonight myself.
I was thinking they surely weren't going to add one more, just maybe increase the size of the ones we already have. It is hard now to get on some farms cause of the way people are loading them up with lots of stuff, I can't imagine having 21 like that! |
#9
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Click HERE For instructions on clearing your browser's cache Click HERE To clear your macromedia cache files Click HERE For instructions on linking your farm to the forum |
#10
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hahaha, I was honestly asking a question!
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