OFFICIAL Problems with Buying/Selling Trading

[VondaK]

I didn't go to the market place today. I have traded with my neighbors. Now the warehouse is showing I have no products for the market place. All my products were grayed out.

[Taz D]

Originally Posted by VondaK

I didn't go to the market place today. I have traded with my neighbors. Now the warehouse is showing I have no products for the market place. All my products were grayed out.

Hi VondaK,
As I said we have no way to check this, but it sounds like they were all bought or it didn't load when you thought they did or they expired.


If you wish you can contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[Taz D]

Originally Posted by GrammieRee

Hey Taz, I'm trying to buy super facility products from my neighbor's trading warehouses, but a few times I got a pop up that says, "This request could not be completed, please try again later." I cleared my memcache but still getting that message.
Then on another neighbor's warehouse I clicked to buy an item and a black box came up and is stuck at "Loading Offers..." with a blue progress bar - but it won't complete.
Are we having issues with trading warehouses tonight or is it just me?

** I just refreshed my game page and now on the neighbor where it was stuck at "loading" it shows the item is no longer available but it didn't count toward my farm pass quest. It still shows blue bars for me to buy other items but when I click them I get the "request could not be completed" message. ....** Just tried to buy from another neighbor and again, it's stuck on "loading"

Hi GrammieRee,
Please try clearing your memcache (link at the bottom of your farm page) log out and relog in and try again. You have 4 of the 5 needed for that goal.

[petals]

I filled warehouse, but when I tried to enter more items to sell it said I had no super facility products. So, I ran memcache cleaner, refilled facilities and filled my warehouse again. Same thing. I have cleaned the memcache 2 times, I have no updates to do. I have re-booted. I have a farm pass goal to sell super facility products, but I can't fill it

[Taz D]

Originally Posted by petals

I filled warehouse, but when I tried to enter more items to sell it said I had no super facility products. So, I ran memcache cleaner, refilled facilities and filled my warehouse again. Same thing. I have cleaned the memcache 2 times, I have no updates to do. I have re-booted. I have a farm pass goal to sell super facility products, but I can't fill it

Hi Petals,
That is because everything in Super facility and in the trading warehouse expires at midnight your time. You will have to start more in your super facility to have something to sell in trading warehouse.

[petals]

Did refill my super facilities, 3 x. I can do the initial warehouse fill, but it won't let me add products. It says I have none and I know I do. I can only sell direct to an avatar twice and then it says I'm out of products again. This is after midnight!When I try update a product, it shows it as having been sold, even before I have been to the market.

[GrammieRee]

Originally Posted by Taz D

Hi GrammieRee,
Please try clearing your memcache (link at the bottom of your farm page) log out and relog in and try again. You have 4 of the 5 needed for that goal.

Thanks, Taz! I had already cleared the memcache, but logging out and back in seems to have fixed most of it. Still seeing the blue bar to buy items and getting the "please try later" message (which I think I'm getting if I already bought from them, although the bar to click on is still blue), but the loading issue cleared up so I was able to get the last item for my quest!
Thank you again!

[Hvnbound]

: 10203393777142935 I'm unable to trade in warehouse. I load my warehouse and it shows what I have , but not there for people to get in trade warhouse

[marymarcel]

Originally Posted by Hvnbound

: 10203393777142935 I'm unable to trade in warehouse. I load my warehouse and it shows what I have , but not there for people to get in trade warhouse

Hi Hvnbound

Please remember that the offers from Super Facility you load in your Trading Warehouse are only valid till midnight.

After that time, you need to start products again in your Super Facility to be able to load the Warehouse.

If that is not the problem please give us more information so we can check.

[Taz D]

Originally Posted by petals

Did refill my super facilities, 3 x. I can do the initial warehouse fill, but it won't let me add products. It says I have none and I know I do. I can only sell direct to an avatar twice and then it says I'm out of products again. This is after midnight!When I try update a product, it shows it as having been sold, even before I have been to the market.

Hi Petals,
Please contact Support about this as I just checked and am still getting the same message this morning. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366