OFFICIAL Hiring and Bonus Chest

[Taz D]

Originally Posted by Jessesmom113

This evening I hired a farmer at the marketplace to work on my farms. I always allow hired farmers to use my tools and fuel. I have 24 60x60 crop fields planted in 9 layers. I noticed she was progressing very slowly throught the first farm and went to check on her. She was trying to harvest without extent tools. I messaged her and had her pause so I could rehire her. I double checked t hat the allow farmers to use my tools box was checked and confirmed it was. This did not solve the problem. She toughed it out for the next several farms and finally messaged me she was leaving. I don't blame her at all. I wouldn't have lasted as long as she did. What would have caused this issue and what can I do if it happens again?

Hi Jessesmom,
I moved your post to the thread about hiring. As she did not own any of the EX tools she may not have know how to get to them. She should have been handed one when she got to each farm, but may have not recognized how to use them and the shaded area didn't look right.

I assume you went back and hired someone else to finish the farms. Did they have any trouble getting the EX tools?
If that isn't it then I don't know what would cause it as she should have been handed the largest one when she arrived at the farm. All I can suggest it to try clearing the memcache (link at the bottom of your farm page) and see if that helps. Make sure you have that set for tools when you next hire.

[amanda1955]

a couple of times now when hiring and have tools and fuel ticked for using, 2 of them said cant use my tools, do they have to be at a certain level to use them, very frustrating for them if the case

[marymarcel]

Originally Posted by amanda1955

a couple of times now when hiring and have tools and fuel ticked for using, 2 of them said cant use my tools, do they have to be at a certain level to use them, very frustrating for them if the case

Hi amanda

No, they dont have to be at certain level.

If your tools are in your storage and you have enough fuel for them to use, then when they arrive to your farms, they should receive your tools if they are bigger than theirs.

I dont know which setting you have for allowing your fuel. If you have fuel set to let them use it First then there should be no problems.

But if you have set the use of your fuel to Last and they do not have fuel to start working, then they will only be able to use the big tools.

[amanda1955]

have plenty of fuel and all tools all in storage so must be a glitch somewhere as like to help people starting out have it all set for them to use both but do they have to have some tools for it to work as the last person said have no tools

[marymarcel]

Originally Posted by amanda1955

have plenty of fuel and all tools all in storage so must be a glitch somewhere as like to help people starting out

Amanda, we know you have plenty of fuel.

But please check if you are allowing your fuel FIRST or LAST. You can check that, when you are hiring ang get the screen to choose the jobs.

If you are allowing it LAST and the hired farmer doesnt have fuel then they will not be given big tools to start working.

If you have it set to FIRST, there should be no problems. In that case, try clearing your memcache, link below the game screen, and see if the problem is fixed.

If not, then contact Support team, To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[amanda1955]

yes it is just checked it only time I change it is when they say they have fuel but change it back after so when that farmer said she couldn't use my tools went and checked it was ticked to use but yes I will clean mem cache before hiring from now on, might just be the problem

[marymarcel]

Originally Posted by amanda1955

yes it is just checked it only time I change it is when they say they have fuel but change it back after so when that farmer said she couldn't use my tools went and checked it was ticked to use but yes I will clean mem cache before hiring from now on, might just be the problem

Ok Amanda, if you continue having problems then contact Support team.

[Ellsinore]

If we set to use our fuel LAST, how does that kick in when the hired farmer runs out of their own fuel? I've had a few people leave lately because they've run out of fuel, but still aren't able to use mine.

[Taz D]

Originally Posted by Ellsinore

If we set to use our fuel LAST, how does that kick in when the hired farmer runs out of their own fuel? I've had a few people leave lately because they've run out of fuel, but still aren't able to use mine.

Hi Ellsinore,
It should kick in when they run out, but may not if they fuel left for only a partial amount of what size tool they are using. If it doesn't then they need to refresh that farm to continue with your fuel.