OFFICIAL Receiving-sending-exchanging Gifts

[Taz D]

Originally Posted by ncbba2358

Mulberry Trees, I was on farm6 at the time, if that makes any difference, and no, didn't run the memcache thing as I never have, just reloaded the page, as that has worked for 15 years. Only mentioned the number thing as it was indicating I had an item in the 'my gifts' 'box', when the item(s) should have been there, but was empty. and that when reloading, the number was gone, which would be appropriate if and since the box of items being empty...
BUT, where did the item (tree) go?

Hi Ncbba,
I checked your storage and you only have 6 mulberry trees there, so they didn't go into your storage. I can't tell you where they went. If that number is still there then I highly suggest you clear the memcache as what that does is force the server to reload your account data and cleans up any stray wrong data. I would run that and then exchange for the mulberry tree again but only accept a few of them and see if they get through to the gift box.

I just exchanged 50 gifts for the mulberry trees and got them in my gift box ok. I can't duplicate this. The only thing I can suggest then is for you to contact Support if this continues. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[ncbba2358]

Originally Posted by Taz D

Hi Ncbba,
I checked your storage and you only have 6 mulberry trees there, so they didn't go into your storage. I can't tell you where they went. If that number is still there then I highly suggest you clear the memcache as what that does is force the server to reload your account data and cleans up any stray wrong data. I would run that and then exchange for the mulberry tree again but only accept a few of them and see if they get through to the gift box.

I just exchanged 50 gifts for the mulberry trees and got them in my gift box ok. I can't duplicate this. The only thing I can suggest then is for you to contact Support if this continues. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

This disappearing gifts from gifts box is happening again!

[Taz D]

Originally Posted by ncbba2358

This disappearing gifts from gifts box is happening again!

Hi Nccba,
This is an intermitent problem which means the developers will have a very hard time in figuring out why this is happening. None of the moderators have been able to duplicate it. You could try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and try again.


For clearing from Slashkey:
https://apps.slashkey.com/farmtown/play/?do=clear_memcached


The only other thing I can suggest is to contact Support. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[ncbba2358]

After posting this, I did submit a support ticket, got a reply email, this morning went to check status by clicking the link in the email, goes to an unsecure platform/site/page so could not proceed..
I have done the memcache clearing. This makes that 'you have gifts to use' '1' go away, but they weren't there to use as I keep saying because they disappear between accepting them and going to use them!!!

Originally Posted by Taz D

Hi Nccba,
This is an intermitent problem which means the developers will have a very hard time in figuring out why this is happening. None of the moderators have been able to duplicate it. You could try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and try again.


For clearing from Slashkey:
https://apps.slashkey.com/farmtown/play/?do=clear_memcached


The only other thing I can suggest is to contact Support. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[marymarcel]

Originally Posted by ncbba2358

After posting this, I did submit a support ticket, got a reply email, this morning went to check status by clicking the link in the email, goes to an unsecure platform/site/page so could not proceed..
I have done the memcache clearing. This makes that 'you have gifts to use' '1' go away, but they weren't there to use as I keep saying because they disappear between accepting them and going to use them!!!

Hi ncbba

Im not sure why you got an unsecure platform when clicking the link, but the automatic response is mostly to let you know that they received your ticket.

After checking your problem, Support will respond you by mail, but you have to wait as they have tickets before yours. Please be patient while they get back to you.
Thanks.