OFFICIAL Receiving-sending-exchanging Gifts

[marymarcel]

Originally Posted by Sundos

thanks Mary for your reply .. I will try again..

I did exchange 1 to begin with so that I could ASK for it .. the same way as your reply to my first complaint states.. and also as I originally stated..

SO.. after asking for a goose from my friends..

they have sent me 15 goose so far...

I have accepted 15 goose gifts so far...

I ONLY HAVE 13 goose in "my gifts" now.. (ONE OF THEM IS THE ORIGINAL ONE THAT I USED AFTER EXCHANGE TO ASK FOR GOOSE)

so .. I accepted 15 goose (ORIGINAL GOOSE)
and your game shows I have only accepted 12 original gifts goose so far..

I guess I am gaining.. but this is a problem.. please fix it.

Hi Sundos

As you said there are only 13 geese in your gift box, 1 for ask and the other 12 original gifts.

We cant see how many goose gifts were showing up in Pending before you accepted them, we can only see what you have in your gift box and how many counted for farm pass.

This is a seasonal goal so you have plenty of time to complete it. But if you wish you can contact Support. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[Sundos]

thanks for your reply

[marymarcel]

Originally Posted by Sundos

thanks for your reply

You are welcome Sundos

[Palmarina]

Hi admins/moderators,
The problem Sundos reports above is the same problem I have for a long time. I have reported this several times already at the helpdesk. It happens on my own farm and on a second account I have.
So far there is no solution.
Gifts are often "vanishing" somewhere between accepting them and claiming them to put on your farms or in storage . This happens with trees, animals and crops from the gifting page. And very often when you ask for them.
It looks like some gifts are not coming through. Even if the sender has clicked on your request.
Sundos, please, report this at the helpdesk. The more people report this problem 'maybe' the faster it is solved.

[gpjones7]

I had 500 gifts to accept from my gift box. I clicked on exchanged all for Clysdale horse. I should have had 400 Clysdale horses. I went into my gifts and moved them into my storage. It only showed 3. I need those horses. Thank you.

[Taz D]

Originally Posted by gpjones7

I had 500 gifts to accept from my gift box. I clicked on exchanged all for Clysdale horse. I should have had 400 Clysdale horses. I went into my gifts and moved them into my storage. It only showed 3. I need those horses. Thank you.

Hi Gpjones,
I moved your post to the thread about gifts.I am sorry, but we do not have any data to determine how many gifts you had or any way to add those gifts back. There has been an intermitent problem with gifts disappearing, but we have not been able to duplicate it. Being so intermitent the developers do not have a way to determine what the problem is.
The only thing I can suggest is for you to contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[ncbba2358]

I have found a 'trick' to resolve the disappearing gifts I have inquired about numerous times as well as others that have had similar or the same issues...
I've 'added' a single 'sacrificial' gift that isn't an animal/crop/ingredient/tree/flower, such as a seasonal item, to the "My Gifts" 'box' so it's always in there. Ever since I stuck that in there, new gifts from "Pending Gifts" have been showing up as expected and not invisible in the My Gifts box.. So long as I leave 'something' in there, or have more than one item in there, it seems that they aren't getting lost any more.
Hopefully this helps the rest of 'us' that are having issues that aren't being addressed simply because they can't be duplicated.

[marymarcel]

Originally Posted by ncbba2358

I have found a 'trick' to resolve the disappearing gifts I have inquired about numerous times as well as others that have had similar or the same issues...
I've 'added' a single 'sacrificial' gift that isn't an animal/crop/ingredient/tree/flower, such as a seasonal item, to the "My Gifts" 'box' so it's always in there. Ever since I stuck that in there, new gifts from "Pending Gifts" have been showing up as expected and not invisible in the My Gifts box.. So long as I leave 'something' in there, or have more than one item in there, it seems that they aren't getting lost any more.
Hopefully this helps the rest of 'us' that are having issues that aren't being addressed simply because they can't be duplicated.

Hi ncbba

We, moderators, couldnt reproduce your problem but that doesn't mean that it was not addressed.

You can contact Support and let them know your fix for the problem as any help is always appreciated.

To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[Southern2]

I am receiving fuel tanks as gifts. I accept them & send gifts back.

When I go to the My Gifts tab to store them all or most of them aren't there.

I've been shorted as many as 30 fuel tank gifts.

Has anyone else had this problem?

[marymarcel]

Originally Posted by Southern2

I am receiving fuel tanks as gifts. I accept them & send gifts back.

When I go to the My Gifts tab to store them all or most of them aren't there.

I've been shorted as many as 30 fuel tank gifts.

Has anyone else had this problem?

Hi Southern2

This issue has been addressed and the developers are looking into it.

If you wish you can contact Support. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366