Hi Ifrabell,

If you are still having problems now, please check and make sure that you have done all computer updates as well as browser updates. When you have done those log out of the website, close your browser, reopen it and log back into the website. There are also some other items that you can check that may also help in the first post on page one.

Still cannot get online,
 

Think I have lost out after years of farming. Cannot get on on my mobile either, attached is the pop up message I am receiving.

Hi Ifrabell :)

Your first post was answered in the following link:
https://www.slashkey.com/forum/showt...14#post6577114

Did you read it and follow the suggestions given?

Please be sure that your browser is up to date. Also check if your computer system is updated.

After an update it is always better to close everything and then restart your computer.

If everything is updated, then restart your computer.

If nothing works for you, then follow the suggestions given in this link, please try them one by one:
https://www.slashkey.com/forum/showthread.php?t=627590

I will move this post to the Cannot load the game thread shortly.

Loading problems
 

My computer is uptodate. I am using Chrome and have the newest version. I tried to load using Edge, same problems, I deleted Chrome and reinstalled it, still not working, I even cleared out my browing history and used admin tools to clean out the disk and defrag. Don't know where to go from here. It worked fine the evening before, nothing to my knowledge has change so cannot understand what the issue is.

Hi Ifrabell :)

Have you reset your router/modem for a minute?

Do you know if there is any internet issue in your zone or with your internet provider? Asking this as it is strange that 2 browsers are not working for the game.


Only other thing I can suggest you to do is to contact Support.

Please send them an email to: support@slashkey.com

Include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

You will receive an automatic response email. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

Whole site is down now

Hi Lisa,
I moved your post to the thread about the game loading. The site is not down. All the servers are up and working. Try restarting yours again.
If that still does not work then please try all the suggestions in the first post of this thread.

Game taking FOREVER load. Forum won't let me add a speedtest result picture to this post. Game just timed out again

Hi LisaScobee,
This is probably an internet problem some where between you and the servers. There are many links that your data has to go through to get to the servers and back to you. Any one of those links can be having a slow down or outage that cna stop your farms from loading. As we have no way to monitor or conterol those the only thing you can do is wait for it to get fixed by the owners of those links.
You could try unplugging your modem/router for a few minutes then plugging it back in. That would clear any data that it has stored that may be incorrect and make suyre that it is not local.

If it's my internet then why does every other site I've tried (Google, Gmail, Twitter, Facebook, etc) WORK? And why am I getting the internet speed I pay for (the photo I can't get to work here)?

Hi LisaScobee,
You do not use the same path to every site you visit. The only thing that is the same for all of them is your link from you to your service provider. Everything after that goes to different paths through many links. It is not a direct connection from your service provider to the Farm Town servers.

Now the entire site is unresponsive and I'm still going to all my bookmarks. This time I made sure I went too the game via the above link. Getting tired of being told I'm wrong. I'll call my provide but they'll tell me nothing's wrong.

Hi LisaScobee,
Going back to your original post and the picture you posted, it is showing that your GPU renderer is Google's Switshader Device. This is a software acceleration. That can be causing your problem in loading the game. You need to have the Hardware acceleration enabled.

Are you trying to use a different computer or device to play?

Hardware acceleration WAS enabled. I've been away from my PC since my last post and the site is now working. I never touched hardware acceleration before loading the game this time. I use the same laptop to play the game unless I'm traveling and if I'm traveling I generally don't have TIME to play.

Also what is this error:


2024-04-20 19:28:57.339 ERROR{"isTrusted":true}

Hi Lisa,
Is it still showing the Google's Switshader Device as being used?
Since you have been off of the computer since you last post it is possible that when you started it this time the hardware acceleration was re-enabled.

If you haven't updated your Chrome browser you do need to as Chrome is up to version 124 and your picture shows version 123.
I am glad it is loading for you now.

I'm inside the game on one tab, updating chrome on another tab and here on the third tab. Wouldn't it not let me in the game or error if the version wasn't compatible. I did nothing to initiate a Chrome update.

Hi Lisa,
Not necessarily. The previous version could still work. It is just that we know that sometimes it won't load if you are behind on the browser and computer updates. We just happened to notice that yours was not updated, not that it was the cause of you not being able to load your farms.

USER ID number is: 1637121091 Build No: 603

What does this mean and what do I do with it?
 

2024-04-24 04:51:14.318 WARNWARNING: DOTween Log: DOTWEEN Max Tweens reached: capacity has automatically been increased from 200/50 to 500/50. Use DOTween.SetTweensCapacity to set it manually at startup

2024-04-24 04:51:14.949 WARNWARNING: DOTween Log: DOTWEEN Max Tweens reached: capacity has automatically been increased from 500/50 to 1250/50. Use DOTween.SetTweensCapacity to set it manually at startup

Hi Fuzzy Focus :)

I moved your post to the thread for Game not loading.

Is this error preventing you for continue playing?
If so, what were you doing when it showed up?

Please be sure your browser is up to date and also check if your operating system is updated.
After any update, it is always better to close everything in your computer and restart it.

Game is stuck...
 

2024-04-24 18:00:36.898 INFOCheckpoint-B-000 - Initialized
2024-04-24 18:00:36.898 LOGFT Client Services Inited.
2024-04-24 18:00:36.917 LOGSessionId: 3241400
Browser: unknown: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) HD Graphics 620 (0x00005916) Direct3D11 vs_5_0 ps_5_0, D3D11)
2024-04-24 18:00:42.154 LOGnavigator.mediaDevices support available
2024-04-24 18:00:48.981 ERROR{"isTrusted":true}

Hi LisaScobee :)

I moved your post to the thread for your problem.

Please close everything in your computer and then turn the computer off.

Then reset your router/modem for 3 minutes and reconnect.

See if you notice any change when loading the game.

Also, I have hidden everything in your preferences to let you load the game easily.
I suggest you to do the same when you close the computer till the next day and also choose another farm as your default, with less items in it.

If nothing works for you, then as we have told you before, it could be an internet problem in your zone or in the multiple links you have to go through till you get the app.

When you connect to the game, your data goes through your service provider and then many links to get to the Farm Town servers and then back the same route to get to your computer. Any one of those links having problems or heavy traffic can cause problems with your faerm s being slow or not loading.

You could try to ask your internet provider if they are having problems in your zone. Sadly if there is a problem there or in any links to get the app, we have no control over them.

Please undo whatever changes you made to my game. I cannot and will not restart the computer at this time as if I do that there's a very good chance I'll have to call a computer tech. Guess I should have just kept my mouth shut. Also I don't know what you did to my game but I can't even load Slashkey website on my "newer" laptop

The only thing I did was hide trees, flowers, crops, decorations, buildings, factories, ponds.

It is only to let you load the game easy. When it is loaded you only have to click in your preferences, the wrench, and put a check mark to all SHOW options and then click in the green check mark.

Im not sure why you cant turn off your computer, but at least close everything open in it and reset your router/modem.

New computers have lot to updates to do, maybe you could ask a friend or a family member to help you to set it.

The "older" one has several issues. When I "restart" it takes anywhere from 10-30 minutes to reboot back to desktop. I can and have closed all programs like you just described. I try to do that daily. It actually hasn't been that long since I did a hard reset on the modem to straighten out an ISP issue. I just attempted to load Farm Town on my newer laptop and it wouldn't even load the game.


ERR_CONNECTION_TIMED_OUT on "new" laptop now

When you update your browser and operation system in any computer, new or old, you have to restart it to set the changes. Check if you have any Windows update in your new computer you havent done. They have to be done and then your new computer will restart automatically.

If you cant load the game in your new computer either then something is working wrong or any other update needs to be done. If you cant call a tech for it, then try to see if a friend or family member can help you with the new computer.

The "new" PC is completely up to date as far as I know. I never said I "couldn't" call a PC tech, I just choose not to unless the computer won't turn on. I'm perfectly capable of diagnosing computer issues and in the past I've diagnosed/fixed a problem that my provider tech support couldn't. Forget it. I'm not wasting anymore time on this today.

I just checked your data and saw that you are playing again and buying things. Also all is showing again in your preferences. Great!

Hopefully all will be fixed for you sooner than later.

Just came back to the game after fighting witThe "old" computer loaded Farm Town correctly with no "errors" this time.

2024-04-24 19:35:10.899 INFOCheckpoint-B-000 - Initialized
2024-04-24 19:35:10.899 LOGFT Client Services Inited.
2024-04-24 19:35:10.917 LOGSessionId: 3241535
Browser: unknown: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) HD Graphics 620 (0x00005916) Direct3D11 vs_5_0 ps_5_0, D3D11)
2024-04-24 19:35:11.879 LOGnavigator.mediaDevices support available
2024-04-24 19:35:11.939 LOG[UnityMemory] Configuration Parameters - Can be set up in boot.config
2024-04-24 19:35:11.940 LOG "memorysetup-temp-allocator-size-nav-mesh-worker=65536"
2024-04-24 19:35:11.941 LOG "memorysetup-temp-allocator-size-audio-worker=65536"
2024-04-24 19:35:11.942 LOG "memorysetup-temp-allocator-size-background-worker=32768"
2024-04-24 19:35:11.942 LOG "memorysetup-bucket-allocator-granularity=16"
2024-04-24 19:35:11.943 LOG "memorysetup-bucket-allocator-bucket-count=8"
2024-04-24 19:35:11.944 LOG "memorysetup-bucket-allocator-block-size=4194304"
2024-04-24 19:35:11.945 LOG "memorysetup-bucket-allocator-block-count=1"
2024-04-24 19:35:11.946 LOG "memorysetup-main-allocator-block-size=16777216"
2024-04-24 19:35:11.947 LOG "memorysetup-thread-allocator-block-size=16777216"
2024-04-24 19:35:11.947 LOG "memorysetup-gfx-main-allocator-block-size=16777216"
2024-04-24 19:35:11.948 LOG "memorysetup-gfx-thread-allocator-block-size=16777216"
2024-04-24 19:35:11.949 LOG "memorysetup-cache-allocator-block-size=4194304"
2024-04-24 19:35:11.950 LOG "memorysetup-typetree-allocator-block-size=2097152"
2024-04-24 19:35:11.951 LOG "memorysetup-profiler-bucket-allocator-granularity=16"
2024-04-24 19:35:11.953 LOG "memorysetup-profiler-bucket-allocator-bucket-count=8"
2024-04-24 19:35:11.954 LOG "memorysetup-profiler-bucket-allocator-block-size=4194304"
2024-04-24 19:35:11.955 LOG "memorysetup-profiler-bucket-allocator-block-count=1"
2024-04-24 19:35:11.956 LOG "memorysetup-profiler-allocator-block-size=16777216"
2024-04-24 19:35:11.957 LOG "memorysetup-profiler-editor-allocator-block-size=1048576"
2024-04-24 19:35:11.958 LOG "memorysetup-temp-allocator-size-main=4194304"
2024-04-24 19:35:11.959 LOG "memorysetup-job-temp-allocator-block-size=2097152"
2024-04-24 19:35:11.961 LOG "memorysetup-job-temp-allocator-block-size-background=1048576"
2024-04-24 19:35:11.962 LOG "memorysetup-job-temp-allocator-reduction-small-platforms=262144"
2024-04-24 19:35:12.257 LOGLoading player data from data.unity3d
2024-04-24 19:35:12.261 LOGInitialize engine version: 2021.2.4f1 (99ba6aa4c552)
2024-04-24 19:35:12.264 LOG[Subsystems] Discovering subsystems at path UnitySubsystems
2024-04-24 19:35:12.267 LOGCreating WebGL 2.0 context.
2024-04-24 19:35:12.331 LOGRenderer: WebKit WebGL
2024-04-24 19:35:12.332 LOGVendor: WebKit
2024-04-24 19:35:12.334 LOGVersion: OpenGL ES 3.0 (WebGL 2.0 (OpenGL ES 3.0 Chromium))
2024-04-24 19:35:12.335 LOGGLES: 3
2024-04-24 19:35:12.347 LOGOPENGL LOG: Creating OpenGL ES 3.0 graphics device ; Context level ; Context handle 1
2024-04-24 19:35:12.795 LOGInput Manager initialize...
2024-04-24 19:35:13.272 LOGOdin Serializer ArchitectureInfo initialization with defaults (all unaligned read/writes disabled).
2024-04-24 19:35:13.279 LOGOdin Serializer detected whitelisted runtime platform WebGLPlayer and memory read test succeeded; enabling all unaligned memory read/writes.
2024-04-24 19:35:14.552 INFOStats: WebGL 2.0 WebGL Mem: 67/177 MB Managed Mem: 36 MB Unity Mem: 30 MB Video Mem: 512 MB
2024-04-24 19:35:16.600 INFOCheckpoint-U-30 - Bootloader.Init Start - Mem: 14/32/46/177 MB
2024-04-24 19:35:16.621 INFOCheckpoint-U-31 - Init Loading Screen - Mem: 14/33/47/177 MB
2024-04-24 19:35:16.625 INFOCheckpoint-U-32 - Init AssetRegistry - Mem: 14/33/47/177 MB
2024-04-24 19:35:16.867 INFOCheckpoint-U-33 - Download Play Bundles - Mem: 15/36/52/177 MB
2024-04-24 19:35:16.875 INFOCheckpoint-U-34 - Init Local Storage - Mem: 15/36/52/177 MB
2024-04-24 19:35:16.881 INFOCheckpoint-U-35 - Init FlashVars - Mem: 15/36/52/177 MB
2024-04-24 19:35:16.901 INFOCheckpoint-U-40 - Init HUD - Mem: 16/36/52/177 MB
2024-04-24 19:35:17.278 INFOCheckpoint-U-45 - Init Farm Controller - Mem: 23/45/68/177 MB
2024-04-24 19:35:17.286 INFOCheckpoint-U-50 - Processing Params - Mem: 23/45/68/177 MB
2024-04-24 19:35:17.291 INFOCheckpoint-U-51 - Init Sub Controllers - Mem: 23/45/68/177 MB
2024-04-24 19:35:17.319 INFOCheckpoint-U-52 - Init Preferences - Mem: 24/45/69/177 MB
2024-04-24 19:35:17.323 INFOCheckpoint-U-53 - Load Prefs into UI - Mem: 24/45/69/177 MB
2024-04-24 19:35:17.439 INFOCheckpoint-U-54 - Init Engine - Mem: 23/43/66/177 MB
2024-04-24 19:35:17.445 INFOCheckpoint-U-55 - Init ItemDefs - Mem: 23/43/66/177 MB
2024-04-24 19:35:18.036 INFOCheckpoint-U-56 - Init RecipeDefs - Mem: 75/49/124/255 MB
2024-04-24 19:35:18.328 INFOCheckpoint-U-57 - Init Misc Defs - Mem: 80/45/126/255 MB
2024-04-24 19:35:18.451 INFOCheckpoint-U-60 - Load User - Mem: 67/44/111/255 MB
2024-04-24 19:35:19.553 INFOCheckpoint-U-61 - User Loaded - Mem: 70/44/115/255 MB
2024-04-24 19:35:19.556 INFOCheckpoint-U-62 - Main Avatar Loaded - Mem: 70/44/115/255 MB
2024-04-24 19:35:19.588 INFOCheckpoint-U-70 - Go To Farm - Mem: 70/44/115/255 MB
2024-04-24 19:35:19.594 INFOCheckpoint-U-75 - GoToFarmAsync - Mem: 70/44/115/255 MB
2024-04-24 19:35:24.022 INFOCheckpoint-DONE - Map Loaded - Mem: 102/61/163/306 MB
------------------------------------

I just sent you a private message unrelated to this issue.

I have tried and tried but I cannot get my account to load in OperaGX. I have enabled 3rd party cookies and popups but it gives me this error. I don't understand. I haven't changed anything.
Attachment 25862

Hi SirMatthew,
The only thing I can suggest is see if there is an update for OperaGX. There was an update for that yesterday. SHould be LVL 5 (core: 109.0.5097.62)

Thanks. I'll check.

Hi SirMatthew,
If you do have to update it, I suggest you also make sure your computer is updated and if you do any update for either be sure to restart your computer to get those to take.

always looked forward to the new releases, they made my day how ever last july i had open heart surgery and now am feeling lot better, i need sum help of getting my farms back on, i messed sumthing up & now i cant play, i really miss playing farm town

& to all my farm town friends, im ok now & ill be playing again with you. i am feeling much better now

Hi Beverduster,
I moved your post to the Help & Support thread about loading issues.

Glad to hear you are feeling better.
What happens when you try to load your farms?

Receiving this error and game stuck

2024-05-04 00:28:15.175 INFOCheckpoint-B-000 - Initialized
2024-05-04 00:28:15.176 LOGFT Client Services Inited.
2024-05-04 00:28:15.207 LOGSessionId: 4032028
Browser: unknown: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) HD Graphics 620 (0x00005916) Direct3D11 vs_5_0 ps_5_0, D3D11)
2024-05-04 00:28:16.177 LOGnavigator.mediaDevices support available
2024-05-04 00:28:44.823 ERROR{"isTrusted":true}

Hi LisaScobee,
Are you trying to use private browsing in Chrome? It is possible that would be blocking some of the download as it is not all in the same location on the servers. You need to use normal browsing as the private browsing will not work.
If you are not using the private browsing then it may be that you are not allowing cookies and pop ups that are needed for the game. Instructions for that are in the following link:
https://www.slashkey.com/forum/showthread.php?t=625118


Beyond that we do not have any help for you with this issue. If you are still having problems after checking that then please contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

Not using private browsing. Cookies allowed. This happens at least once every 24 hours or so.

Hi LisaScobee,
Is this with the old laptop or the new one?
It has to be something with your laptop as if you are logging in correctly to the game there isn't a trust issue on the server end.
As I suggested please contact Support about this.