OFFICIAL Farm Pass

[Taz D]

Originally Posted by Lin Greenthumb

I claimed the "Gift 1 FarmCash to 5 neighbors" reward in Farm Pass One. I know for a fact at least 3 of the 5 DID NOT receive it. I am not sure of the other two, but wager they will say the same.

Hi Lin Greenthumb,
I moved your post to the Help & Support thread about the Farm Pass as this doesn't have any thing to do with the current release part. Please note that if they have already received 3 farm cash from the farm pass then they will not get it.

[Lin Greenthumb]

Originally Posted by Taz D

Hi Lin Greenthumb,
I moved your post to the Help & Support thread about the Farm Pass as this doesn't have any thing to do with the current release part. Please note that if they have already received 3 farm cash from the farm pass then they will not get it.

If that is the case then their name should not come up as getting it. I just asked one of them and she said she has not received ANY FC from the Farm Pass this month. She even checked the Farm Cash activity on her account and nothing shows up since her last Quest reward.

[Taz D]

Originally Posted by Lin Greenthumb

If that is the case then their name should not come up as getting it. I just asked one of them and she said she has not received ANY FC from the Farm Pass this month. She even checked the Farm Cash activity on her account and nothing shows up since her last Quest reward.

Hi Lin Greenthumb,
Then please contact Support about this as we have no way of tracking those. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[Lin Greenthumb]

Originally Posted by Taz D

Hi Lin Greenthumb,
Then please contact Support about this as we have no way of tracking those. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

I am not going to contact Support. I would think the Developers would be interested in this issue as it appears to be wide-spread. I now know I will not be paying for the Premium Farm Pass #2.

[Taz D]

Originally Posted by Lin Greenthumb

I am not going to contact Support. I would think the Developers would be interested in this issue as it appears to be wide-spread. I now know I will not be paying for the Premium Farm Pass #2.

Hi Lin Greenthumb,
We have already tested this and sent it on to the developers.

[Bandida Nina]

Originally Posted by Taz D

Hi Lin Greenthumb,
We have already tested this and sent it on to the developers.

Do you have any idea if this issue has been fixed? I have been afraid to claim that reward to Gift FC. Thank you!

[Taz D]

Originally Posted by Bandida Nina

Do you have any idea if this issue has been fixed? I have been afraid to claim that reward to Gift FC. Thank you!

Hi Bandida Nina,
We have not heard back from the developers yet about this. Today was a holiday, so hopefully tomorrow.