OFFICIAL Wall Request Issues

[marymarcel]

Originally Posted by Auntie Al

For about the past month, there is a delay when clicking requests on a friend's farms. When I select a neighbor's request for help and begin clicking on their facilities, there is now a delay. After I complete a facility the earnings from helping stays on the screen longer and requires I click a second time to switch to the next facility. Since you are using these tasks for Farm Pass, it would be helpful to not have to click a second time. Imagine a friend with over a hundred facilities, the additional clicking is literally hurting my hand as I suffer from a condition causing bone loss in my wrist. In the past, I could click from facility to facility without any delay. It makes the Farm Pass goal of helping a friend even more tedious and time consuming. I hope this makes sense. Thanks.

Hi Auntie Al

We have had a few posts about this in the past months but we have not been able to reproduce the problem.

I know those farmers have reported this to Support but they couldnt reproduce this either.

Anyway if you wish you can contact Support giving them all the information you have. For example if this is happening with specific farmers, if you only get this with farmers with lot of facilities on the farms, if you start getting it slow after working many facilities or just since the beginning, etc.

To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366