OFFICIAL Farm Cash and Coins

[Taz D]

Originally Posted by penguin66

I had this problem last month, and still have the same issue. I am not able to purchase the new farm pass through paypal. Last month I was able to get it purchased with a credit card and stripe, but I don't want to use my credit card for this I'd rather use paypal. I also tried to buy farm cash yesterday through paypal and the game could not configure the store after I click that I want to use paypal. None of the settings have changed on my computer since my last successful paypal purchase so I don't understand why I can't accomplish the purchases now.

Hi Penguin,
I moved your post to the Help & Support thread about Farm Cash as this has nothing to do with the current release.
We have just tried purchase with Paypal and did not have any problems. Only thing I can suggest is to delete any cookies your computer has for Paypal and try again. It may be you have a cookie that is causing it to not come up.
If you are using private browsing that could also be causing this.

[penguin66]

Originally Posted by Taz D

Hi Penguin,
I moved your post to the Help & Support thread about Farm Cash as this has nothing to do with the current release.
We have just tried purchase with Paypal and did not have any problems. Only thing I can suggest is to delete any cookies your computer has for Paypal and try again. It may be you have a cookie that is causing it to not come up.
If you are using private browsing that could also be causing this.

I tried deleting my cookies and tried again but didn't have any success. I'm not using private browsing so that isn't the issue. The window for purchasing farm cash opens and I select the amount and then click to pay with paypal. Another window opens up saying Configuring Store. At that point I get the following error message (I hope I copied it correctly because I was unable to highlight and copy):
Purchase could not be completed.
Please try again later.
{“name”;”AUTHENTICATION_FAILURE”, “message”; “Authentication failed due to invalid authentication credentials or a missing Authorization header.”,:”links”:{{“href”:https://developer.paypal.com/docs/api/overview/#error, “rel”:”information_link”}}}

[Taz D]

Originally Posted by penguin66

I tried deleting my cookies and tried again but didn't have any success. I'm not using private browsing so that isn't the issue. The window for purchasing farm cash opens and I select the amount and then click to pay with paypal. Another window opens up saying Configuring Store. At that point I get the following error message (I hope I copied it correctly because I was unable to highlight and copy):
Purchase could not be completed.
Please try again later.
{“name”;”AUTHENTICATION_FAILURE”, “message”; “Authentication failed due to invalid authentication credentials or a missing Authorization header.”,:”links”:{{“href”:https://developer.paypal.com/docs/api/overview/#error, “rel”:”information_link”}}}

Hi Penguin,
Please contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

[penguin66]

Originally Posted by Taz D

Hi Penguin,
Please contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
To contact through the website:
https://apps.slashkey.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
https://www.slashkey.com/forum/showthread.php?t=644366

Thanks for the help. I have contacted support.