Missing-Crops, Trees, Buildings, Other Items

[marymarcel]

My buildings and farms disappeared this morning, I keep my gems, my level and money. everything is the same, but all my animal buildings, everything disappeared, the map remained empty as at the beginning of the game.


Hi Phoenix :)

Im sorry but we do not have gems in Farm Town, so maybe you are talking about other game.

In case there is a mistake, then to let us check, you have to provide your user ID number. You will find it into brackets in the message above the game screen.

[gigi47]

My Facebook USER ID number is: 1523362457
I haven't played for a while and now ALL my buildings on ALL my farms have disappeared. I have written to you about it on November 7, 2021 but I have heard nothing from you.

For a while it said the following below the farm:
2021-11-07 18:28:53.682 INFOCheckpoint-B-000 - Initialized
2021-11-07 18:28:53.685 LOGFT Client Services Inited.
2021-11-07 18:28:53.720 LOGSessionId: 10071928
Browser: Blink: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/95.0.4638.69 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0, D3D11-20.19.15.4624)
2021-11-07 18:28:59.234 LOGIndexedDB is not available. Data will not persist in cache and PlayerPrefs will not be saved.
2021-11-07 18:29:00.088 LOGLoading player data from data.unity3d
2021-11-07 18:29:00.093 LOGInitialize engine version: 2020.2.5f1 (e2c53f129de5)
2021-11-07 18:29:00.096 LOGCreating WebGL 2.0 context.
2021-11-07 18:29:00.129 LOGRenderer: WebKit WebGL
2021-11-07 18:29:00.131 LOGVendor: WebKit
2021-11-07 18:29:00.134 LOGVersion: OpenGL ES 3.0 (WebGL 2.0 (OpenGL ES 3.0 Chromium))
2021-11-07 18:29:00.136 LOGGLES: 3
2021-11-07 18:29:00.150 LOGOPENGL LOG: Creating OpenGL ES 3.0 graphics device ; Context level ; Context handle 45268064
2021-11-07 18:29:07.351 INFOStats: WebGL 2.0 WebGL Mem: 46/128 MB Managed Mem: 26 MB Unity Mem: 20 MB Video Mem: 512 MB
2021-11-07 18:29:07.413 LOGInput Manager initialize...
2021-11-07 18:29:07.425 INFOCheckpoint-U-30 - Bootloader.Init Start - Mem: 10/21/31/128 MB
2021-11-07 18:29:07.615 INFOCheckpoint-U-31 - Init Loading Screen - Mem: 10/22/32/128 MB
2021-11-07 18:29:07.629 INFOCheckpoint-U-32 - Init AssetRegistry - Mem: 10/22/32/128 MB
2021-11-07 18:29:09.173 INFOCheckpoint-U-33 - Download Play Bundles - Mem: 11/23/35/128 MB
2021-11-07 18:29:09.187 INFOCheckpoint-U-34 - Init Local Storage - Mem: 11/23/35/128 MB
2021-11-07 18:29: 09.200 INFOCheckpoint-U-35 - Init FlashVars - Mem: 11/23/35/128 MB
2021-11-07 18:29:09.251 INFOCheckpoint-U-40 - Init HUD - Mem: 12/23/35/128 MB
2021-11-07 18:29:10.843 INFOCheckpoint-U-45 - Init Farm Controller - Mem: 18/31/50/128 MB
2021-11-07 18:29:10.882 INFOCheckpoint-U-50 - Processing Params - Mem: 18/31/50/128 MB
2021-11-07 18:29:11.182 INFOCheckpoint-U-51 - Init Sub Controllers - Mem: 19/31/51/256 MB
2021-11-07 18:29:11.291 INFOCheckpoint-U-52 - Init Preferences - Mem: 20/31/52/256 MB
2021-11-07 18:29:11.302 INFOCheckpoint-U-53 - Load Prefs into UI - Mem: 20/31/52/256 MB
2021-11-07 18:29:11.901 INFOCheckpoint-U-54 - Init Engine - Mem: 18/30/48/256 MB
2021-11-07 18:29:11.929 INFOCheckpoint-U-55 - Init ItemDefs - Mem: 18/30/48/256 MB
2021-11-07 18:29:11.954 LOGUsing Facebook Unity SDK v8.1.1 with FBJSSDK/v8.0 FBUnityWebGL/8.1.1
2021-11-07 18:29:15.329 INFOCheckpoint-U-56 - Init RecipeDefs - Mem: 69/35/104/256 MB
2021-11-07 18:29:17.389 INFOCheckpoint-U-57 - Init Misc Defs - Mem: 86/31/118/256 MB
2021-11-07 18:29:18.487 INFOCheckpoint-U-60 - Load User - Mem: 73/30/103/256 MB
2021-11-07 18:29:19.990 INFOCheckpoint-U-61 - User Loaded - Mem: 82/31/113/256 MB
2021-11-07 18:29:19.997 INFOCheckpoint-U-62 - Main Avatar Loaded - Mem: 82/31/113/256 MB
2021-11-07 18:29:20.060 INFOCheckpoint-U-70 - Go To Farm - Mem: 82/31/113/256 MB
2021-11-07 18:29:20.071 INFOCheckpoint-U-75 - GoToFarmAsync - Mem: 82/31/113/256 MB
2021-11-07 18:29:25.474 INFOCheckpoint-DONE - Map Loaded - Mem: 97/42/139/256 MB
------------------------------------
2021-11-07 18:29:53.247 INFOCheckpoint-U-70 - Go To Farm - Mem: 103/45/148/256 MB
2021-11-07 18:29:53.253 INFOCheckpoint-U-72 - Load_Farm_Info - Mem: 103/45/148/256 MB
2021-11-07 18:29:54.087 INFOCheckpoint-U-74 - Load_Farm_Info Done - Mem: 107/45/153/256 MB
2021-11-07 18:29:54.141 INFOCheckpoint-U-75 - GoToFarmAsync - Mem: 109/45/155/256 MB
2021-11-07 18:29:54.174 INFOStats: WebGL 2.0 WebGL Mem: 155/256 MB Managed Mem: 109 MB Unity Mem: 45 MB Video Mem: 512 MB
2021-11-07 18:29:56.492 INFOCheckpoint-DONE - Map Loaded - Mem: 112/47/160/512 MB
------------------------------------
2021-11-07 18:31:11.499 INFOCheckpoint-U-70 - Go To Farm - Mem: 115/47/162/512 MB
2021-11-07 18:31:11.513 INFOCheckpoint-U-72 - Load_Farm_Info - Mem: 115/47/162/512 MB
2021-11-07 18:31:12.185 INFOCheckpoint-U-74 - Load_Farm_Info Done - Mem: 117/45/163/512 MB
2021-11-07 18:31:12.223 INFOCheckpoint-U-75 - GoToFarmAsync - Mem: 118/45/164/512 MB
2021-11-07 18:31:12.256 INFOStats: WebGL 2.0 WebGL Mem: 164/512 MB Managed Mem: 118 MB Unity Mem: 46 MB Video Mem: 512 MB
2021-11-07 18:31:16.709 INFOCheckpoint-DONE - Map Loaded - Mem: 122/54/177/512 MB
------------------------------------
2021-11-07 18:31:21.664 INFOCheckpoint-U-70 - Go To Farm - Mem: 123/55/178/512 MB
2021-11-07 18:31:21.672 INFOCheckpoint-U-72 - Load_Farm_Info - Mem: 123/55/178/512 MB
2021-11-07 18:31:22.518 INFOCheckpoint-U-74 - Load_Farm_Info Done - Mem: 128/55/184/512 MB
2021-11-07 18:31:22.573 INFOCheckpoint-U-75 - GoToFarmAsync - Mem: 130/55/186/512 MB
2021-11-07 18:31:22.596 INFOStats: WebGL 2.0 WebGL Mem: 186/512 MB Managed Mem: 130 MB Unity Mem: 55 MB Video Mem: 512 MB
2021-11-07 18:31:23.761 INFOCheckpoint-DONE - Map Loaded - Mem: 133/44/178/512 MB
HOWEVER, STILL NO RETURN OF MY FARM BUILDINGS...
PLEASE HELP

[marymarcel]

My Facebook USER ID number is: 1523362457
I haven't played for a while and now ALL my buildings on ALL my farms have disappeared. I have written to you about it on November 7, 2021 but I have heard nothing from you.

For a while it said the following below the farm:
2021-11-07 18:28:53.682 INFOCheckpoint-B-000 - Initialized
2021-11-07 18:28:53.685 LOGFT Client Services Inited.
2021-11-07 18:28:53.720 LOGSessionId: 10071928
Browser: Blink: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/95.0.4638.69 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0, D3D11-20.19.15.4624)
2021-11-07 18:28:59.234 LOGIndexedDB is not available. Data will not persist in cache and PlayerPrefs will not be saved.
2021-11-07 18:29:00.088 LOGLoading player data from data.unity3d
2021-11-07 18:29:00.093 LOGInitialize engine version: 2020.2.5f1 (e2c53f129de5)
2021-11-07 18:29:00.096 LOGCreating WebGL 2.0 context.
2021-11-07 18:29:00.129 LOGRenderer: WebKit WebGL
2021-11-07 18:29:00.131 LOGVendor: WebKit
2021-11-07 18:29:00.134 LOGVersion: OpenGL ES 3.0 (WebGL 2.0 (OpenGL ES 3.0 Chromium))
2021-11-07 18:29:00.136 LOGGLES: 3
2021-11-07 18:29:00.150 LOGOPENGL LOG: Creating OpenGL ES 3.0 graphics device ; Context level ; Context handle 45268064
2021-11-07 18:29:07.351 INFOStats: WebGL 2.0 WebGL Mem: 46/128 MB Managed Mem: 26 MB Unity Mem: 20 MB Video Mem: 512 MB
2021-11-07 18:29:07.413 LOGInput Manager initialize...
2021-11-07 18:29:07.425 INFOCheckpoint-U-30 - Bootloader.Init Start - Mem: 10/21/31/128 MB
2021-11-07 18:29:07.615 INFOCheckpoint-U-31 - Init Loading Screen - Mem: 10/22/32/128 MB
2021-11-07 18:29:07.629 INFOCheckpoint-U-32 - Init AssetRegistry - Mem: 10/22/32/128 MB
2021-11-07 18:29:09.173 INFOCheckpoint-U-33 - Download Play Bundles - Mem: 11/23/35/128 MB
2021-11-07 18:29:09.187 INFOCheckpoint-U-34 - Init Local Storage - Mem: 11/23/35/128 MB
2021-11-07 18:29: 09.200 INFOCheckpoint-U-35 - Init FlashVars - Mem: 11/23/35/128 MB
2021-11-07 18:29:09.251 INFOCheckpoint-U-40 - Init HUD - Mem: 12/23/35/128 MB
2021-11-07 18:29:10.843 INFOCheckpoint-U-45 - Init Farm Controller - Mem: 18/31/50/128 MB
2021-11-07 18:29:10.882 INFOCheckpoint-U-50 - Processing Params - Mem: 18/31/50/128 MB
2021-11-07 18:29:11.182 INFOCheckpoint-U-51 - Init Sub Controllers - Mem: 19/31/51/256 MB
2021-11-07 18:29:11.291 INFOCheckpoint-U-52 - Init Preferences - Mem: 20/31/52/256 MB
2021-11-07 18:29:11.302 INFOCheckpoint-U-53 - Load Prefs into UI - Mem: 20/31/52/256 MB
2021-11-07 18:29:11.901 INFOCheckpoint-U-54 - Init Engine - Mem: 18/30/48/256 MB
2021-11-07 18:29:11.929 INFOCheckpoint-U-55 - Init ItemDefs - Mem: 18/30/48/256 MB
2021-11-07 18:29:11.954 LOGUsing Facebook Unity SDK v8.1.1 with FBJSSDK/v8.0 FBUnityWebGL/8.1.1
2021-11-07 18:29:15.329 INFOCheckpoint-U-56 - Init RecipeDefs - Mem: 69/35/104/256 MB
2021-11-07 18:29:17.389 INFOCheckpoint-U-57 - Init Misc Defs - Mem: 86/31/118/256 MB
2021-11-07 18:29:18.487 INFOCheckpoint-U-60 - Load User - Mem: 73/30/103/256 MB
2021-11-07 18:29:19.990 INFOCheckpoint-U-61 - User Loaded - Mem: 82/31/113/256 MB
2021-11-07 18:29:19.997 INFOCheckpoint-U-62 - Main Avatar Loaded - Mem: 82/31/113/256 MB
2021-11-07 18:29:20.060 INFOCheckpoint-U-70 - Go To Farm - Mem: 82/31/113/256 MB
2021-11-07 18:29:20.071 INFOCheckpoint-U-75 - GoToFarmAsync - Mem: 82/31/113/256 MB
2021-11-07 18:29:25.474 INFOCheckpoint-DONE - Map Loaded - Mem: 97/42/139/256 MB
------------------------------------
2021-11-07 18:29:53.247 INFOCheckpoint-U-70 - Go To Farm - Mem: 103/45/148/256 MB
2021-11-07 18:29:53.253 INFOCheckpoint-U-72 - Load_Farm_Info - Mem: 103/45/148/256 MB
2021-11-07 18:29:54.087 INFOCheckpoint-U-74 - Load_Farm_Info Done - Mem: 107/45/153/256 MB
2021-11-07 18:29:54.141 INFOCheckpoint-U-75 - GoToFarmAsync - Mem: 109/45/155/256 MB
2021-11-07 18:29:54.174 INFOStats: WebGL 2.0 WebGL Mem: 155/256 MB Managed Mem: 109 MB Unity Mem: 45 MB Video Mem: 512 MB
2021-11-07 18:29:56.492 INFOCheckpoint-DONE - Map Loaded - Mem: 112/47/160/512 MB
------------------------------------
2021-11-07 18:31:11.499 INFOCheckpoint-U-70 - Go To Farm - Mem: 115/47/162/512 MB
2021-11-07 18:31:11.513 INFOCheckpoint-U-72 - Load_Farm_Info - Mem: 115/47/162/512 MB
2021-11-07 18:31:12.185 INFOCheckpoint-U-74 - Load_Farm_Info Done - Mem: 117/45/163/512 MB
2021-11-07 18:31:12.223 INFOCheckpoint-U-75 - GoToFarmAsync - Mem: 118/45/164/512 MB
2021-11-07 18:31:12.256 INFOStats: WebGL 2.0 WebGL Mem: 164/512 MB Managed Mem: 118 MB Unity Mem: 46 MB Video Mem: 512 MB
2021-11-07 18:31:16.709 INFOCheckpoint-DONE - Map Loaded - Mem: 122/54/177/512 MB
------------------------------------
2021-11-07 18:31:21.664 INFOCheckpoint-U-70 - Go To Farm - Mem: 123/55/178/512 MB
2021-11-07 18:31:21.672 INFOCheckpoint-U-72 - Load_Farm_Info - Mem: 123/55/178/512 MB
2021-11-07 18:31:22.518 INFOCheckpoint-U-74 - Load_Farm_Info Done - Mem: 128/55/184/512 MB
2021-11-07 18:31:22.573 INFOCheckpoint-U-75 - GoToFarmAsync - Mem: 130/55/186/512 MB
2021-11-07 18:31:22.596 INFOStats: WebGL 2.0 WebGL Mem: 186/512 MB Managed Mem: 130 MB Unity Mem: 55 MB Video Mem: 512 MB
2021-11-07 18:31:23.761 INFOCheckpoint-DONE - Map Loaded - Mem: 133/44/178/512 MB
HOWEVER, STILL NO RETURN OF MY FARM BUILDINGS...
PLEASE HELP

Hi gigi :)

Your previous post was moved and answered in the following link:

http://r1.slashkey.com/forum/showthread.php?p=6470894#post6470894

At that time, we had a problem to stay on line, so I thought you were posting about that,sorry I misunderstood your post.


Please load your farms and then click in your preferences, the wrench. Then put a check mark to the options for SHOW....
For example, put a check mark to Show Regular Facilities and Show Buildings.

Then click in the green check mark to save changes.

Check if the buildings or facilities you think are missing then show up in your farms.

[solen2016]

On my Farm 43 i have a Turbo Semi ! Well thats no where to be found today ? Can you please locate it for me ?
I see somehow I have 2 Turbo Metal Mills
2 Turbo Mineral Mines.....I bought these a while back, but didnt write you I have no idea why i have 2 of each unless i didnt see the sale went through and did another sale ? Anything to do about this for me ?
I would be grateful
Thank you
Solveig Enersen
ID 639671373

[Taz D]

On my Farm 43 i have a Turbo Semi ! Well thats no where to be found today ? Can you please locate it for me ?
I see somehow I have 2 Turbo Metal Mills
2 Turbo Mineral Mines.....I bought these a while back, but didnt write you I have no idea why i have 2 of each unless i didnt see the sale went through and did another sale ? Anything to do about this for me ?
I would be grateful
Thank you
Solveig Enersen
ID 639671373
Hi Solveig,
I moved your post to the subject thread about missing items.
When you search on your farm 43 only search for "Turbo" not "Turbo Semi". Turbo Semi will show 0 items because the name of the item is Turbo Electric Semi Trailer. It is there on your farm 43.
For the other extra items you will need to contact Support about those as we can not do any refunds through the forums.
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[srthompson]

Hi there, Some of my facilities are missing and I cannot see them or access them to start production. In particular, the Mines, the drink facility, and some others. Also, Mango trees are missing.

[Taz D]

Hi there, Some of my facilities are missing and I cannot see them or access them to start production. In particular, the Mines, the drink facility, and some others. Also, Mango trees are missing.
Hi Srthompson,
I moved your post to the subject thread about missing items.
Please provide your farms ID so we can check this for you. You can find your ID in the banner at the top above your farms.
Please provide an exact list of what is missing so we can check those.

[Granny T]

I went to the marketplace to sell some things out of storage as my storage is full. Somehow I guess I sold all my trees off every farm. Is there any way to get them back or do I need to start replanting. Thanks for your help.

[marymarcel]

I went to the marketplace to sell some things out of storage as my storage is full. Somehow I guess I sold all my trees off every farm. Is there any way to get them back or do I need to start replanting. Thanks for your help.

Hi Granny T :)


I visited your farms and I saw many trees on them, specially on farms 7, 11 and 14

You have Show Trees checked in your preferences, the wrench.
Dont you see them when you go to your farms?

[solen2016]

Hello.
Written before but no answer from you at all ? My Turbo Semi has come up missing on the farm ? It is located in my facilities, its there. It should be on Farm 43 !

Have not used this before and not sure how to ?

[Taz D]

Hello.
Written before but no answer from you at all ? My Turbo Semi has come up missing on the farm ? It is located in my facilities, its there. It should be on Farm 43 !

Have not used this before and not sure how to ?
Hi Solen,
Your first post about this was answered in the following link:
http://www.slashkey.com/forum/showpost.php?p=6471134&postcount=2577


I will move these posts to the same thread later.

[dikelly3952]

- Ignore please unable to delete it.. but it has been located -I just purchased my 3rd Semi - Trailer using Farm Cash, put it on my farm then to storage so I could put it on another farm, but it dissappeared.

[SusieWoo]

Hi all. I've had one of my Farmcash facilities disappear on me again (same as last October). I was moving my Gardening Tools Factory from one farm to another. When I went to put it on the new farm, I got the "cannot move item from storage" error message. I went back into storage and tried to put it back on the original farm (just in case there was a problem with the farm I was trying to put it on) and got the same message. Other facilities that I was moving came over to the new farm with no problem. I've now reloaded th game and the Gardening Tools Factory has disappeared - not in my storage and not on any of my farms - help!

[Taz D]

Hi all. I've had one of my Farmcash facilities disappear on me again (same as last October). I was moving my Gardening Tools Factory from one farm to another. When I went to put it on the new farm, I got the "cannot move item from storage" error message. I went back into storage and tried to put it back on the original farm (just in case there was a problem with the farm I was trying to put it on) and got the same message. Other facilities that I was moving came over to the new farm with no problem. I've now reloaded th game and the Gardening Tools Factory has disappeared - not in my storage and not on any of my farms - help!
Hi SusieWoo,
I have moved your post to the subject thread about missing items.
I have confirmed in your account data that facility is indeed missing. You will need to contact Support about this as we can not do refunds through the forums.
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[SusieWoo]

Hi Taz. I couldn't remember how to submit a "proper" support query and wasn't having a lot of luck digging around the forum (blame my Sunday brain!) - thanks very much for the link - will head over now and raise the ticket :)

[Lizbetta]

I have been losing some of my facilities today alone I lost at least 6 facilities i don't know how many were cash but probably quite a few can someone help me with this please

[Taz D]

I have been losing some of my facilities today alone I lost at least 6 facilities i don't know how many were cash but probably quite a few can someone help me with this please
Hi Lizbetta,
I moved your post to the Help & Support subject thread about missing items.
I do see that some of your farm cash facilities are missing. I am sorry, but we can not do any refunds through the forums. You will need to contact Support concerning this.
We do not have data on any coin facilities however.


To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[Sue Hutzel]

USER ID number ( 1491182594 )
Hi, I am having trouble with trees and flowers vanishing off my farms. On 33 last week they all (Trees)vanished. Then this morning on Farm 4 my flowers disappeared. I do have layered items and some farms are stacked. But I haven't had issues with trees and flowers vanishing in great numbers like this before. My friend send me the memcache link but it didn't help the problem. What can I do to make sure I don't lose more trees and flowers and the coins they cost?

[marymarcel]

USER ID number ( 1491182594 )
Hi, I am having trouble with trees and flowers vanishing off my farms. On 33 last week they all (Trees)vanished. Then this morning on Farm 4 my flowers disappeared. I do have layered items and some farms are stacked. But I haven't had issues with trees and flowers vanishing in great numbers like this before. My friend send me the memcache link but it didn't help the problem. What can I do to make sure I don't lose more trees and flowers and the coins they cost?

Hi Sue Hutzel :)

I visited your farms 4 and 33 .

Farm 4 has crops x9 and flowers plus facilities and animal buildings. Cant you see the flowers on that farm?

Farm 33 only shows crops and facilities / animal buildings.

If you cant see flowers on farm 4 then clear your browser cache. First time you load the game after the clearing it will load slowly as it has to load all graphics again.
You have instructions in the following thread:
http://r1.slashkey.com/forum/showthread.php?t=421890

[Sue Hutzel]

I will try what you say. The trees on 33 have been gone a couple of weeks now. I still see no flowers on 4 but I will try this.My friend helped me with the memcache when the trees on 33 vanished but it did not help. I'm not sure why they vanished. Hi Sue Hutzel :)

I visited your farms 4 and 33 .

Farm 4 has crops x9 and flowers plus facilities and animal buildings. Cant you see the flowers on that farm?

Farm 33 only shows crops and facilities / animal buildings.

If you cant see flowers on farm 4 then clear your browser cache. First time you load the game after the clearing it will load slowly as it has to load all graphics again.
You have instructions in the following thread:
http://r1.slashkey.com/forum/showthread.php?t=421890

[marymarcel]

I will try what you say. The trees on 33 have been gone a couple of weeks now. I still see no flowers on 4 but I will try this.My friend helped me with the memcache when the trees on 33 vanished but it did not help. I'm not sure why they vanished.

Hi Sue :)

When you cant see some items on a farm, then you have to ask a friend to check if they can see them.

I can see all flowers on your farm 4 so the problem is in your browser with graphics. That is why I asked you to clear your browser cache. Memcache has nothing to do with this kind of problem.

I cant see trees on your farm 33, so if you wish you can contact Support. To contact them click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you cant find the automatic response, then read the following information:
http://r1.slashkey.com/forum/showthread.php?t=644366

[Sue Hutzel]

Thank you for helping. I will contact support about the trees. I had my good friend and neighbor check and she sees no trees on 33 or 4.I had a lot of them, too not just a few. I forgot to mention they're missing from 4 too. I will contact support.
I will try to clean my browser cache but I'm not sure how so my friend is going to try and walk me through it. I'm blind in one eye so navigating new things can be difficult for me.
Hi Sue Hutzel :)

I visited your farms 4 and 33 .

Farm 4 has crops x9 and flowers plus facilities and animal buildings. Cant you see the flowers on that farm?

Farm 33 only shows crops and facilities / animal buildings.

If you cant see flowers on farm 4 then clear your browser cache. First time you load the game after the clearing it will load slowly as it has to load all graphics again.
You have instructions in the following thread:
http://r1.slashkey.com/forum/showthread.php?t=421890

[marymarcel]

Thank you for helping. I will contact support about the trees. I had my good friend and neighbor check and she sees no trees on 33 or 4.I had a lot of them, too not just a few. I forgot to mention they're missing from 4 too. I will contact support.
I will try to clean my browser cache but I'm not sure how so my friend is going to try and walk me through it. I'm blind in one eye so navigating new things can be difficult for me.


Ok Sue :)

Im sure that when you clear your browser cache you will be able to see your flowers on farm 4. They are ready to harvest at this time.

And yes, for missing trees you have to contact Support.

[RIAP27]

((waves))) Hi Sue!!
Greetings Marymarcel,
I am Sue's SN and neighbor and I see no trees or flowers on 33, and no trees on 4. There used to be a LOT of trees to harvest. How will clearing her cache help in this situation?
I recall a few weeks ago when the flowers and trees vanished off 33. I thought it was just a glitch and told her that. I guess it is more than just a glitch because neither of us see them anymore.
Now on 4 the trees are gone over the last week. I noticed only because I harvest her farms every evening. She told me she put in a ticket to support. Will they be able to restore the trees and flowers?

[marymarcel]

((waves))) Hi Sue!!
Greetings Marymarcel,
I am Sue's SN and neighbor and I see no trees or flowers on 33, and no trees on 4. There used to be a LOT of trees to harvest. How will clearing her cache help in this situation?
I recall a few weeks ago when the flowers and trees vanished off 33. I thought it was just a glitch and told her that. I guess it is more than just a glitch because neither of us see them anymore.
Now on 4 the trees are gone over the last week. I noticed only because I harvest her farms every evening. She told me she put in a ticket to support. Will they be able to restore the trees and flowers?

Hi RIAP :)

As far as I know, Sue contacted Support and they have answered her. You know Support answers to the email she sent in the ticket, so she has to check her email and if she doesnt find the response, then check the spam folder.

I only saw flowers on her farm 4 but it seems she is not able to see them.

So she has to clear her browser cache. Instructions in the following link:
http://r1.slashkey.com/forum/showthread.php?t=421890

If she cant do that, then you could log into her account if she shares her credentials with you.
Or you can read the thread and help her to do the clearing.

[RIAP27]

I see flowers on her 4th farm. I think she told me she does as well, but no trees.. I will check with her later. I usually see her on in the morning or at least get FT notes this am but so far no notes or email from her. If I don't see her here this afternoon I'll text her by phone.
I don't think I can clear the cache on her browser from here as it would only clear mine.She's in FLA and I am in CT)
I can clear her memcache from her acct if she needs me to. I did send her by email the instructions to clear the browser cache in the link you posted so I hope she was able to do it. I'll feel better when I see an email or FT note! Hi RIAP :)

As far as I know, Sue contacted Support and they have answered her. You know Support answers to the email she sent in the ticket, so she has to check her email and if she doesnt find the response, then check the spam folder.

I only saw flowers on her farm 4 but it seems she is not able to see them.

So she has to clear her browser cache. Instructions in the following link:
http://r1.slashkey.com/forum/showthread.php?t=421890

If she cant do that, then you could log into her account if she shares her credentials with you.
Or you can read the thread and help her to do the clearing.

[marymarcel]

I see flowers on her 4th farm. I think she told me she does as well, but no trees.. I will check with her later. I usually see her on in the morning or at least get FT notes this am but so far no notes or email from her. If I don't see her here this afternoon I'll text her by phone.
I don't think I can clear the cache on her browser from here as it would only clear mine.She's in FLA and I am in CT)
I can clear her memcache from her acct if she needs me to. I did send her by email the instructions to clear the browser cache in the link you posted so I hope she was able to do it. I'll feel better when I see an email or FT note!


Hi RIAP :)

You are right, she has to clear her browser cache.

Sorry for the confusion, it was late for me and it seems I was not thinking clearly :D

[RIAP27]

Thanks for tryin to help. She has not mentioned hearing from support yet. She usually forwards anything like that to me to make sure its real. She's afraid of getting hacked as it happened once and she almost lost her farms.
She did mention to me she attempted to replant some of the missing trees on 33 a week ago and they went missing too. Why might that be?

[marymarcel]

Thanks for tryin to help. She has not mentioned hearing from support yet. She usually forwards anything like that to me to make sure its real. She's afraid of getting hacked as it happened once and she almost lost her farms.
She did mention to me she attempted to replant some of the missing trees on 33 a week ago and they went missing too. Why might that be?

Hi RIAP :)

Support sent her a response yesterday, she has to check her junk/spam folder.

You can help her reading the following thread:
http://r1.slashkey.com/forum/showthread.php?t=644366

The problem she has is layering, if she had flowers and trees on those farms on top of x9 crops, then you know they could disappear.
If she continues trying to place trees/flowers again, then they surely will disappear due to corrupted farm data.

In that case she has to work with Support.

[farmercatherine]

I haven't any hazelnut trees in my trees. The only thing I have under the "H"s is a holly bush. Where do I find them, please?

[Tiger]

I haven't any hazelnut trees in my trees. The only thing I have under the "H"s is a holly bush. Where do I find them, please?

Hi farmercatherine,

Hazelnut trees are only available as gifts.
They are on the gift page just below the Irish decoration gifts.
You can exchange some of the gifts your friends send to you for those.

[DeeSulli]

I have a problem and I don't know where else to post this. I've lost two fc lakes.
My user ID number is 1397710038

I have been ill and have played sporadically while all of these changes have been taking place. Somewhere along the way I have lost two of my fc big lake with boats. consequently I am always short of trout when I post facilities. Is there any way I can get these two items back? I think they must have disappeared when I tried to send them to storage when I was enlarging and moving waters to farm 37. As I said I have been ill and my memory is not so good. I have had a stroke, heart attack and open heart surgery during all of this remake and missed out on a lot of the updates.

[Taz D]

I have a problem and I don't know where else to post this. I've lost two fc lakes.
My user ID number is 1397710038

I have been ill and have played sporadically while all of these changes have been taking place. Somewhere along the way I have lost two of my fc big lake with boats. consequently I am always short of trout when I post facilities. Is there any way I can get these two items back? I think they must have disappeared when I tried to send them to storage when I was enlarging and moving waters to farm 37. As I said I have been ill and my memory is not so good. I have had a stroke, heart attack and open heart surgery during all of this remake and missed out on a lot of the updates.
Hi DeeSulli,
I moved your post to the thread about missing items.
I have checked your account and there are no missing big lakes with boats. According to your data you have 11 of them and all 11 are on your farms somewhere.

[DeeSulli]

No Taz. I have been playing this game for over 10 years. I may be old and my memory may be faulty now but I keep records, especially when it is my money I'm using. If you check back far enough you will see where I have purchased 13 lakes, not 11. I purchased the first two not long after I started playing... the others more recently.

[Taz D]

No Taz. I have been playing this game for over 10 years. I may be old and my memory may be faulty now but I keep records, especially when it is my money I'm using. If you check back far enough you will see where I have purchased 13 lakes, not 11. I purchased the first two not long after I started playing... the others more recently.
Hi DeeSulli,
The game keeps track as well and I am sorry, but the data does not show any of those missing or sold. I don't have to check back as we have a Farm Cash archive that shows anything you have purchased with Farm Cash.
If you wish you may contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[DeeSulli]

Are you telling me your records don't show that I purchased a big lake with boat shortly after Christmas in 2011 and another in 2014? Well I know darn good and well I did, so slashkey can keep the darn things...I won't be buying anything else if they can't keep up with my purchases.

[Taz D]

Are you telling me your records don't show that I purchased a big lake with boat shortly after Christmas in 2011 and another in 2014? Well I know darn good and well I did, so slashkey can keep the darn things...I won't be buying anything else if they can't keep up with my purchases.
Hi DeeSulli,
We do not go back and determine when you bought what. The game keeps an archive (list) of everything you buy with Farm Cash. It also shows if there are any discrepancies between what is on your farms and and what you have owned at any one time. I am sorry but it does not show any big lakes with boat missing. As I said you can contact support concerning this.

[forever.yours32]

I just bought Farm 30, and its not showing up.

[Taz D]

I just bought Farm 30, and its not showing up.
Hi Forever yours,
I moved your post to the Help & Support thread about missing things. Ihave checked your data and do not see a purchase of farm 30. What I do see is the expansion of your farm 28 from 18 x 18 up to 26 x 26. You may have thought you bought Farm 30 but you didn't.

[DeeSulli]

Well up until about 6 months ago I had 13 Big Lakes with boat on farm 37, now I have 11 and you are telling me I never purchased 2 of them. I did. And you should have a record of it. Since you don't, there's something fishy somewhere!

[Taz D]

Well up until about 6 months ago I had 13 Big Lakes with boat on farm 37, now I have 11 and you are telling me I never purchased 2 of them. I did. And you should have a record of it. Since you don't, there's something fishy somewhere!
Hi DeeSulli,
Please contact support about this. All I can tell you is what we see in the data. We can't do any more than that through the forums.

[ijago]

My SN crops keep disappearing this is not the first time either i planted lots of Arugula and she was over 10000 as she is on all crops her ID 1159076805 im asking for her as she has been very ill

[marymarcel]

My SN crops keep disappearing this is not the first time either i planted lots of Arugula and she was over 10000 as she is on all crops her ID 1159076805 im asking for her as she has been very ill

Hi ijago :)

I moved your post to the thread for your problem.

I just checked data for your superneighbor and they have 2,782,535 Arugula in their storage.

If you are talking about the crop you planted is disappearing from the farms, then notice this person has another superneighbor who could have harvested the farms.

[lynnetimpeiro@msn.com]

I have a double problem. First, when I go to farms (other than default which has crops and the animal buildings), it shows downloading and goes to 99%. It sits there for a minute or two then clears out. Problem is there is absolutely nothing on the screen - no fields, no buildings = nothing; just a green screen. I have left the green screen on thinking the stuff will appear but nothing. I decided to go into one of my groups where I placed the memcache link. FB, in its infinite wisdom and to make things "easier," has somehow managed to do away with the Files in the 2 groups I admin; and 1 that I belong to. So, if it is a memcache thing, I have no link. Help please. 100000443968605. Thank you.

[Taz D]

I have a double problem. First, when I go to farms (other than default which has crops and the animal buildings), it shows downloading and goes to 99%. It sits there for a minute or two then clears out. Problem is there is absolutely nothing on the screen - no fields, no buildings = nothing; just a green screen. I have left the green screen on thinking the stuff will appear but nothing. I decided to go into one of my groups where I placed the memcache link. FB, in its infinite wisdom and to make things "easier," has somehow managed to do away with the Files in the 2 groups I admin; and 1 that I belong to. So, if it is a memcache thing, I have no link. Help please. 100000443968605. Thank you.
Hi Lynnetimpeiro,
For the first problem make sure you have all of the show items checked in your preferences. If those are all checked you might want to try clearing your browser cache. After you do the game will load slower the first time as it has to download all the graphics for the game again.


Here is the link for the memcache:
https://apps.facebook.com/farmtown/p...lear_memcached (https://apps.facebook.com/farmtown/play/?do=clear_memcached)
I suggest you bookmark it in your browser rather than storing it in a Facebook group.

[lynnetimpeiro@msn.com]

I have all items checked. I will clear out the Google thing in a bit; but I did use the link and bookmarked it -- THANK YOU!!

[Michelle216719]

A few minutes ago I purchased the Flower Shop facility for 25 farm cash. I never received it on my farm.

[Taz D]

A few minutes ago I purchased the Flower Shop facility for 25 farm cash. I never received it on my farm.
Hi Michelle,
I moved your post to the thread about missing items.
I am sorry, but what you bought was the Chocolate Factory for 30 farm cash, not the Flower Shop for 25 farm cash. There isn't any purchase of a Flower Shop.
You can check this yourself by going to the Account tab above your farms and then click on the Farm Cash Activity Log.

[dcsully]

I noticed this started a few days ago. I would fill all my facilities, post, and close the Manager. A few minutes later I would open it again and I would show 0% ready. I thought "wow they worked them fast"!! Then I noticed that there was 0% to store!! So I would fill again to 100%, close the manager again and then reopen - back to everything 0%. I have lost so many items and can't fill a lot of my facilities now. I have rebooted, used memcache, I don't know what else to try!! Help!!!!

[dcsully]

oh and also - I've been waiting for the updates to finish because my purple and green hands weren't working correctly. But now I find out others are using them just fine. I can't overlap my facilities!!

[marymarcel]

I noticed this started a few days ago. I would fill all my facilities, post, and close the Manager. A few minutes later I would open it again and I would show 0% ready. I thought "wow they worked them fast"!! Then I noticed that there was 0% to store!! So I would fill again to 100%, close the manager again and then reopen - back to everything 0%. I have lost so many items and can't fill a lot of my facilities now. I have rebooted, used memcache, I don't know what else to try!! Help!!!!

oh and also - I've been waiting for the updates to finish because my purple and green hands weren't working correctly. But now I find out others are using them just fine. I can't overlap my facilities!!

Hi dcsully :)

When you fill your facilities and you look at the facility manager you will see the facility picture, its name, and Pending, Done, Utilization.

After filling your facilities, do you see they show a number in Pending and 100% in Utilization?

Which filter are you using in the A/Z filter? If you are using the Utilization filter, then when you reopen the facility manager you will see the non workable facilities at the top, as they will continue showing 0 Done till the time for them will pass.

I visited some of your farms and your facilities are showing numbers in Done option.

About your problem with the purple and green hands, they allow you to overlap your facilities, but there is a limit on how many and where you can place them.
If there are many items in the place you want to overlap your facilities then you will not be able. Remember that to place a facility using the purple hand, you need a clear space the size of a pine tree.

[dcsully]

yes, there is always a number in pending and utilization would usually say 100%. But in a matter of minutes utilization goes to zero and there is nothing in done. It doesn't do it all the time but it does it a lot. It has wiped out my inventory so much. I'm just wasting my time filling the facilities for it to disappear.

And I know how to use the hands to overlap facilities. Been doing it since I bought them - look at my farms - they are overlapped - until the change. Then I can't anymore. Do I need to replace their batteries or something? lol

[Taz D]

yes, there is always a number in pending and utilization would usually say 100%. But in a matter of minutes utilization goes to zero and there is nothing in done. It doesn't do it all the time but it does it a lot. It has wiped out my inventory so much. I'm just wasting my time filling the facilities for it to disappear.

And I know how to use the hands to overlap facilities. Been doing it since I bought them - look at my farms - they are overlapped - until the change. Then I can't anymore. Do I need to replace their batteries or something? lol
Hi Dcsully,
When strange things like this happen it can be the date/time on your computer is off either when you fill the facilities or when you look at it later. Make sure the date/time is correct when you fill them and see if the amounts stay pending or done.
You could also try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and try again.
https://apps.facebook.com/farmtown/p...lear_memcached (https://apps.facebook.com/farmtown/play/?do=clear_memcached)


For the hands we can't duplicate this. The main thing really depends on what you have in the location you are trying to place the facilities. If you have crops layered 9x and or trees/flowers layered over them then you may not be able to add more facilities over them as all the squares are filled.

[uma437]

Hi,
last week I relocated my facilities from one farm to another (all restaurants from 1 to 41). I couldn't get "Grandmas Country Kitchen" out of the storage so I thought it was already placed and was still shown in the storage as a bug ( this happens sometimes). Today, when I checked which facilities I do not own, the store shows "Grandmas Country Kitchen". So it must have gone lost! Could you please check this?
Thanks and regards, Ursula

[marymarcel]

Hi,
last week I relocated my facilities from one farm to another (all restaurants from 1 to 41). I couldn't get "Grandmas Country Kitchen" out of the storage so I thought it was already placed and was still shown in the storage as a bug ( this happens sometimes). Today, when I checked which facilities I do not own, the store shows "Grandmas Country Kitchen". So it must have gone lost! Could you please check this?
Thanks and regards, Ursula

Hi Ursula :)

I moved your post to the thread for your problem.

I had a look at your data and your Grandmas Country Kitchen shows up as missing.

You need to contact Support team as we cant do refunds through the forums. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[Pegasus_III]

I had ALL crops over 1,200,000 harvests stored. All of a sudden, WHEAT went to zero. I'm continuing to work so it will rebuild but what the heck happened? Arugula was the crop I had the least of and even that is still over 1,040,000 harvests. Any thoughts?

[marymarcel]

I had ALL crops over 1,200,000 harvests stored. All of a sudden, WHEAT went to zero. I'm continuing to work so it will rebuild but what the heck happened? Arugula was the crop I had the least of and even that is still over 1,040,000 harvests. Any thoughts?


Hi Pegasus :)

It mostly depends on how many times you refill your facilities per day.

I had a look at your data and if you post once a day without refilling them, you need 137,520 wheat, 126,720 only to fill to 100% your 16 Red Windmill

If you only post once a day, without refilling, in 9 days or so you would use that amount of wheat stored.

I would suggest you to check your Ingredient Planner inside the Facility Manager.
You can set it to All Facilities, 15 days (which means a 100% full run) and By Missing.
If you see an item with red number into brackets then you will have to add more.


If that is not the problem then check to be sure that you didnt sell wheat by mistake. Check if wheat has a check mark in the Crops category in Storage while you are at Marketplace.

[Aunt Bea62]

I am missing items (Facilities) on one of my farms today after expanding and rearranging farm last night. Any ideas or help on how to fix this?

[marymarcel]

I am missing items (Facilities) on one of my farms today after expanding and rearranging farm last night. Any ideas or help on how to fix this?

Hi Aunt Bea62 :)

I moved your post to the thread for your problem.

Please click in your preferences, the wrench, and be sure there is a check mark for Show Regular facilities and Show Service Facilities options, then click in the green check mark to save changes.
Refresh the farm and see if the missing facilities show up.

If not, then clear your browser cache, the first time you load the game, it will load very slowly as all graphics have to be loaded again.
If you need instructions on how to clear your browser cache, then visit the following link:
http://r1.slashkey.com/forum/showthread.php?t=421890

If nothing works for you and you want us to check, then please provide a list of the missing facilities and let us know in which farm they were placed.

[Aunt Bea62]

Thank you for the quick reply. However I have now lost more facilities on my Farm 1. I had expanded my farm and was moving rivers and facilities and that is when I lost a Dairy Barn, Stables, Wool Shed, and more. I have checked on everything that was recommended but nothing has worked.

[Taz D]

Thank you for the quick reply. However I have now lost more facilities on my Farm 1. I had expanded my farm and was moving rivers and facilities and that is when I lost a Dairy Barn, Stables, Wool Shed, and more. I have checked on everything that was recommended but nothing has worked.
Hi AuntBea,
I do not see any of the animal sheds you mention as missing on that farm. However I will say you have that farm extremely layered with trees over flowers over crops and many facilities on that farm as well. That much layering can cause problems an possibly cause things to go missing.
We can not restore any of the facilities as we do not have that capability. Nor can we do any refunds through the forums.

You will need to contact Support about these. Please be sure and list each of the missing items in your ticket to them so they can check it.
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[KoalaBear777]

Hello, I am unable to harvest crops.
The Work status screen shows Farm 27 with crops in Green ready to harvest.
But when I go to the farm, the fields show that they aren't ready for 3.4 more hours.
I have images but they are on my hard drive not as a URL link which is the only thing that clicking on the picture icon let's me do. I don't know how to attach or send them to you.

[Tiger]

Hello, I am unable to harvest crops.
The Work status screen shows Farm 27 with crops in Green ready to harvest.
But when I go to the farm, the fields show that they aren't ready for 3.4 more hours.
I have images but they are on my hard drive not as a URL link which is the only thing that clicking on the picture icon let's me do. I don't know how to attach or send them to you.

Hi KoalaBear777,

Are you looking in Show Work Info or Farm Stats when you see this? Are they both showing you the same thing?
Which farms are showing there are crops ready to harvest when they are not ready yet?

Please check the following list and see if there is anything listed there that you have not already tried:


Check all aspects of the date and time are still showing correct on your computer.


If you are loading the game via a saved book mark in your browser, please try using the Facebook link for Farm Town in the left side of your Facebook News Feed or you can try the Play FarmTown button at the top of the forum to make sure you are in the current version of the game.


Try clearing your FT memcache. To do that Click Here (https://apps.facebook.com/farmtown/play/?do=clear_memcached). A window will open with a list of "unsetting", that is the memcache being cleared. Close that window and FT if you have it open in another window.


Check for any updates for the browser you use and clear the caches/history in it, close the browser. Reopen the browser, load the game then check show work info and farm stats again.

[Amazing Amber]

I am missing almost a whole farm.There was a semi truck, soup kitchen fish and chips etc. What happened to them???

[Taz D]

I am missing almost a whole farm.There was a semi truck, soup kitchen fish and chips etc. What happened to them???
Hi Amazing Amber,
I have moved your post to the thread about missing items. What farm are these items missing on?
I have checked your data and do not see a semi truck or fish and chips missing. In fact I do not see that you own a fish and chips.You have a semi truck and a soup kitchen on a farm somewhere.
Do you see these items in your facility manager?

[Amazing Amber]

I did post earlier about this, I have found the semi truxk yet the soup restraunt and fish and chip ones can not be found I don't know what other ones I bought and can not find. I haven't gotten them in storage as I looked. How can they just disapear??:confused:

[Taz D]

I did post earlier about this, I have found the semi truxk yet the soup restraunt and fish and chip ones can not be found I don't know what other ones I bought and can not find. I haven't gotten them in storage as I looked. How can they just disapear??:confused:
Hi Amazing Amber,
I moved your post again to the thread about missing items.
Your soup kitchen is showing to be ona farm. You will need to search each farm for that.
You do not own a Fish and Chips according to your data you have never bought one.

[kookie00@comcast.net]

I have specific crops that have been planted and harvested that are over 100,000 and then next time I log in they sit at 0 (some of these crops are now holding a number, but the number of crops still aren't the amount that I have harvested). I do not have a factory that uses these crops since the factories are FC. Here is a list of the crops I'm losing:
Dragon Fruit, Chia, Acorn Squash, Dandelions, Brussels Sprouts, Fennel, Echinacea Purpurea, Cardamom, Catnip, Bok Choy, Pigeon Peas.

Thank you so very much!

[Taz D]

I have specific crops that have been planted and harvested that are over 100,000 and then next time I log in they sit at 0 (some of these crops are now holding a number, but the number of crops still aren't the amount that I have harvested). I do not have a factory that uses these crops since the factories are FC. Here is a list of the crops I'm losing:
Dragon Fruit, Chia, Acorn Squash, Dandelions, Brussels Sprouts, Fennel, Echinacea Purpurea, Cardamom, Catnip, Bok Choy, Pigeon Peas.

Thank you so very much!
Hi Kookie,
Those crops are getting sold in the market because you are selling them using the Non-ingredients (for me) filter when you are selling. Since you do not have the facilities that use those crops then they get sold.

[William Hoke]

I purchased a Singaporean Restaraunt as a gift for a friend. The item was not received by my friend. From Farm Cash Log: 2022-06-04 04:31:09 send_gift -32 245 Visit Recipient Farm Singaporean Restaurant. How are you going to remedy this issue?

[marymarcel]

I purchased a Singaporean Restaraunt as a gift for a friend. The item was not received by my friend. From Farm Cash Log: 2022-06-04 04:31:09 send_gift -32 245 Visit Recipient Farm Singaporean Restaurant. How are you going to remedy this issue?

Hi William Hoke :)

I moved your post to the thread for your problem.

You need to contact Support team. To contact them click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you dont find the automatic response, then please read the following information:
http://r1.slashkey.com/forum/showthread.php?t=644366

[Justlearnin]

My user id is 100007726035220. I am missing 3 frozen ponds that I paid FT Cash for (a CC transaction that shows). I have done all the suggested things (checked farms, checked storage, etc.) to no avail. Probably because of layers. I need to be refunded the cash and I will create a farm with no layers to put them on.

[marymarcel]

My user id is 100007726035220. I am missing 3 frozen ponds that I paid FT Cash for (a CC transaction that shows). I have done all the suggested things (checked farms, checked storage, etc.) to no avail. Probably because of layers. I need to be refunded the cash and I will create a farm with no layers to put them on.

Hi Justlearnin :)

Your data is showing those 3 frozen lakes are missing.

You have to contact Support about this. To contact them click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

In case you dont find the automatic response, then please read the following information:
http://r1.slashkey.com/forum/showthread.php?t=644366

[ncbba2358]

I recently invested in a super dairy barn and a ton of holstein cows and they are gone. I didn't sell them, where did they go??

[marymarcel]

I recently invested in a super dairy barn and a ton of holstein cows and they are gone. I didn't sell them, where did they go??

Hi ncbba :)

I moved your post to the thread for your problem.

You need to contact Support team about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[ncbba2358]

I sent a message as instructed, but nothing back.

[marymarcel]

I sent a message as instructed, but nothing back.


Hi ncbba :)

I checked your data and Support added 50 farm cash to your account yesterday.

Please click in Account tab above the game screen and then click in Farm Cash Activity Log button. You will see 50 cash added by Support.

[jnunya]

i bought a equestrian facility by accident and now the facility doesn't even show
i own it.

[Taz D]

i bought a equestrian facility by accident and now the facility doesn't even show
i own it.
Hi Jnunya,
I moved your post to the Help & Support section thread about missing items. Please do not post problems in the Suggestions section as that is only for suggestied changes to the game.
Your Equestrian Supplies facility is in your Item storage.

[jcloud5078]

i have noticed in the past that some of the crops i planted never showed up after i stacked the fields......... this happened when i try to go all the way to the edge....... i never thought too much about it but i moved my semi trailer truck and my turbo semi trailer truck to that general location and now they have disappeared........i think there is some issue i might have that i am unaware of?? any ideas on this?

[Tiger]

i have noticed in the past that some of the crops i planted never showed up after i stacked the fields......... this happened when i try to go all the way to the edge....... i never thought too much about it but i moved my semi trailer truck and my turbo semi trailer truck to that general location and now they have disappeared........i think there is some issue i might have that i am unaware of?? any ideas on this?

Hi jcloud5078,

As has been mentioned to you previously we are not permitted to help with any layering or stacking or allow others to post instructions on the forum as those can cause problems like the issue you are having now with missing items.

For your missing Turbo Electric Semi Truck you will need to contact the support team. To contact Support, click on the link below, fill out the form and submit it. Please be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you have any problems finding the automated response to your ticket, please click on the following link for instructions to help you with that: Support Issues - how to find their replies. (http://r1.slashkey.com/forum/showthread.php?t=644366)

[donna.r]

Hi
I am missing animals and animal sheds. These are the farms I have no animal buildings: 3,4,8,9,11,13,14. 19-24,29-44. I did the meme cache. Thank you for looking into this for me. Donna.

[marymarcel]

Hi
I am missing animals and animal sheds. These are the farms I have no animal buildings: 3,4,8,9,11,13,14. 19-24,29-44. I did the meme cache. Thank you for looking into this for me. Donna.

Hi donna.r :)

I had a look at your data and the only animal shed I was able to see is a Pigsty on your farm 4.

All the other farms you are mentioning do not have any animals buildings and data is showing the same.

If you are sure that you had animal buildings in all those farms, then please contact Support. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[donna.r]

Thanks, Mary. Yes, I had animal sheds on all but farm 36. I will contact Support. Happy farming. Have a great night.
Donna

[marymarcel]

Thanks, Mary. Yes, I had animal sheds on all but farm 36. I will contact Support. Happy farming. Have a great night.
Donna

You are welcome Donna and happy farming to you too :)

[dcsully]

On 5/5/22 I bought Taste of Ukraine - now it shows I don't own it???

[marymarcel]

On 5/5/22 I bought Taste of Ukraine - now it shows I don't own it???

Hi dcsully :)

Please contact Support team about your Taste of Ukraine. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[dcsully]

Thank you!

[chrisrad]

I have noticed that I'm missing several of my farm cash facilities on my farms. I have reloaded the game and cleared my cache but they still are not there. Any help would be great. Thanks.

[Taz D]

I have noticed that I'm missing several of my farm cash facilities on my farms. I have reloaded the game and cleared my cache but they still are not there. Any help would be great. Thanks.
Hi Chrisrad,
I moved your post to the thrad about missing items.
I have checked your account data and do not see any missing farm cash facilities.

Please give us a list of what you think is missing.

[Hannah Kay]

I sure wish they would fix the bug that cause plowed plts to dissappear when they expand the farms. It usually has been 4-5 farms...this time its nearly half of my farms now have missing plots in them.

[marymarcel]

I sure wish they would fix the bug that cause plowed plts to dissappear when they expand the farms. It usually has been 4-5 farms...this time its nearly half of my farms now have missing plots in them.

Hi Hannah :)

If those farms are heavily worked, that means that you have the farms plowed x9 with tress and/or flowers on top and probably lakes, then maybe there is no more space to place things.

Sometimes the farms get corrupted due all items on them as there is a limit for those.

If you wish us to check those farms please provide the farms number so we can visit.

[Hannah Kay]

my 3rd farm seems to be the worse but I do have lots of trees, flowers but only layer the plots to plant/harvest 6 times and have no ground cover on any farm now

[Tiger]

my 3rd farm seems to be the worse but I do have lots of trees, flowers but only layer the plots to plant/harvest 6 times and have no ground cover on any farm now

Hi Hannah Kay,

marymarcel is not available at this time.

I am sorry but layering can cause things to go missing. Although layering hasn't been prevented, it is not still officially supported as problems like this can happen, at any time, and anything including Farm Cash items could go missing. The more layering you put on a farm the greater the problems can be. Anyone who chooses to do it, risks that happening.

As you are experiencing this, then you have already put too much on those farms.
Farm 3 doesn't just have layered crops/trees/flowers on it. It has facilities and a train on it as well.

We are not permitted to help with layering or allow others to post help, especially with any instructions or what anyone may consider as working fine at any one time, due to the various random problems it can cause.

We can only recommended that as you have run into problems, that you consider reducing what is on the farms that you know have problems with, especially when you have Farm Cash Items on them, before anything else corrupts on them.

What you choose to reduce is up to you, but if you chose to sell/delete anything rather than store to move them to other farms (if you have enough storage space to be able to move them), please remember that you can only get some trees/flowers as gifts and that you will need to check for any Farm Cash items on the farm to make sure you don't sell/delete those by mistake.

[bruhelmboldt]

Getting back into the game after an enforced layoff by Facebook:

What happens to my ships after I send them off on their rounds? Do they disappear from my farms/screen. It seems I can't find it (Blue ship) on any screen, and it's not in storage. The Game Guide doesn't address this, or I overlooked it.

Sending ships off into the deep blue,
THANKS to you,
bru

[Taz D]

Getting back into the game after an enforced layoff by Facebook:

What happens to my ships after I send them off on their rounds? Do they disappear from my farms/screen. It seems I can't find it (Blue ship) on any screen, and it's not in storage. The Game Guide doesn't address this, or I overlooked it.

Sending ships off into the deep blue,
THANKS to you,
bru
Hi Bruhelmboldt,
No the ships do not disappear or go transparent like the trains can. Your blue ship is on one of your farms according to your data.
You can try unchecking all the show items except show ships and look through your farms for it.


EDIT: Sorry I was wrong. The port manager does not show what farm they are on.

[bruhelmboldt]

I cleared the cache and still cannot find that danged blue ship, even by going farm to farm. Must be the new stealth technology, eh!

bru

[Taz D]

I cleared the cache and still cannot find that danged blue ship, even by going farm to farm. Must be the new stealth technology, eh!

bru
Hi Bru,
Did you hide everything except the ships when searching the farms? According to your data it is not in your storage, but is on a farm somewhere. You do not actually have to have the ship to continue using it as long as you bought it the first time. It should still be showing in your Seaport manager for you to be able to load it and dispatch it.


EDIT: Your blue ship is on your farm 20.

[bruhelmboldt]

Thanks, Taz, but it still doesn't show up.

PIRATES!!!


bru

[Taz D]

Thanks, Taz, but it still doesn't show up.

PIRATES!!!


bru
Hi Bru,
It is showing up for us. It is sitting just above your orange one in the waters on the upper right side. Try unchecking the show ponds and see if it is under the waters.


The other thing you can try if you still can't see it is to clear your browser cache. Instructions are in the following link:
http://www.slashkey.com/forum/showthread.php?t=421890


Please note your farms will load slower the first time after clearing the cache as it has to downlo9ad all the graphics again.

[bruhelmboldt]

I see the problem. The link under my signature takes you to my old blocked farms. The rest of the data is correct, but I lost over 2,000 FarmCash and all my top-end tools and farms when FaceBook blocked me last November. My current account number is 104631822101565 - that's the much smaller farms than those that I lost, and that's where the blue ship is missing.

I still cry over my losses - money, labor, contacts. etc, etc., but Facebook Security won't answer my emails, so I'm continuing here by starting all over. I know you don't want to hear all of this. so anyway, use new acc't number 104631822101565 to get to my current farms. Thanks - and sorry for the trouble.


bru

[Taz D]

I see the problem. The link under my signature takes you to my old blocked farms. The rest of the data is correct, but I lost over 2,000 FarmCash and all my top-end tools and farms when FaceBook blocked me last November. My current account number is 104631822101565 - that's the much smaller farms than those that I lost, and that's where the blue ship is missing.

I still cry over my losses - money, labor, contacts. etc, etc., but Facebook Security won't answer my emails, so I'm continuing here by starting all over. I know you don't want to hear all of this. so anyway, use new acc't number 104631822101565 to get to my current farms. Thanks - and sorry for the trouble.


bru
Hi Bru,
Ok. That is different. You are correct. Your blue ship is missing. As I said before though you do not have to physically have to have the ships to be able to still use them and dispatch them as long as you have purchased it.
Please change your signature in here so we can go to the correct farms from now on.


You can contact Support if you wish for a refund of the coins so you can purchase another if you want to see it on your farms. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[Newfy1963]

I planted crops on many farms and there are blocks of empty spaces - I replant and then 2 or 3 days later the patches of missing crop is gone again .

[marymarcel]

I planted crops on many farms and there are blocks of empty spaces - I replant and then 2 or 3 days later the patches of missing crop is gone again .

Hi Newfy :)

In which farm are you getting this problem?

If you only have crops on those farms, then the best thing to do is to delete all plots on the farm. Then refresh the farm and see if more plots show up.
If that is the case, then delete them and refresh the farm again.
You have to do this till after refreshing you only see the green.
Then you can plow that farm again.

In case you have trees, flowers,facilities on top of crops and/or ponds on those farms, then you should send trees or flower or ponds to a another farm not having such much items on it.
The most you add to your farms, you will get more problems with crops, trees, flowers disappearing as farm data gets corrupted.

After moving the items, then you need to do the delete plots as suggested.

[Newfy1963]

I planted crop on many farms and now have patches / block of empty spots?

Can you please fix this as I keep replanting them and they kept disappearing

[marymarcel]

I planted crop on many farms and now have patches / block of empty spots?

Can you please fix this as I keep replanting them and they kept disappearing

Hi Newfy :)

Please read my response just above your last post or click in the following link:

http://r1.slashkey.com/forum/showthread.php?p=6507918#post6507918

[Dawn Alison Brown]

I hope this is the correct place to report an issue ... I have 6 missing FC Facilities from my Farm 39. They are all Taste of Facilities: Greece, Egypt, Dominican Republic, Austria, El salvador and Scotland. Please help, Kind regards, dawn Brown.

[Taz D]

I hope this is the correct place to report an issue ... I have 6 missing FC Facilities from my Farm 39. They are all Taste of Facilities: Greece, Egypt, Dominican Republic, Austria, El salvador and Scotland. Please help, Kind regards, dawn Brown.
Hi Dawn,
I moved your post to the thread about missing items.
I have checked your account and do not find any FC facilities missing.
The Greece, Egypt, El Salvador, and Scotland facilities are on your farms somewhere, probably hidden under other facilities. To find them try doing a search on your farms for each.
The Austria and Dominican Republic ones I do not find to be on your farms or in your storage. Those 2 facilities cost coins and not FC.


You will have to contact Support if you want a refund for those as we can not do refunds through the forums. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[Fuzzy Focus]

I assume many have this problem. I have lost 10 farms crops due to the deactivation of Farm Town. Is there any possibility of getting some relief for this loss? Coins spent and no return. Please give some thought to this problem MANY have had due to no fault of ours. Thanks and it's good to have FT up and running again.

[Taz D]

I assume many have this problem. I have lost 10 farms crops due to the deactivation of Farm Town. Is there any possibility of getting some relief for this loss? Coins spent and no return. Please give some thought to this problem MANY have had due to no fault of ours. Thanks and it's good to have FT up and running again.
Hi Fuzzy Focus,
I moved your post to the thread about missing, lost items. Everyone has had to replant crops do to Farm Town being deactivated by Facebook. We can not do any refunds through the forums. If you wish you can contact Support concerning this and see if they will refund your coins.
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[jcloud5078]

i had 3 super storage sheds on my farm number 9........ for some reason i now have only 1 and seems some of the crops are missing as well at the bottom..... not sure why this happened... can someone help me??

thanks
jcloud

[Taz D]

i had 3 super storage sheds on my farm number 9........ for some reason i now have only 1 and seems some of the crops are missing as well at the bottom..... not sure why this happened... can someone help me??

thanks
jcloud
Hi Jcloud,
I moved your post to the thread about missing items.
Please provide the account ID for your farms. You can find that number at the bottom of the page with your farms.

[tuffy44]

When moving large sea coast to another spot- it now registers as small coast.
I have lost 5 big sea coast as they are now small sea coast.

[Taz D]

When moving large sea coast to another spot- it now registers as small coast.
I have lost 5 big sea coast as they are now small sea coast.
Hi Tuffy,
I moved your post to the thread about missing items. According to the data in your account you have no missing big seacoasts. You have 23 of them on your farms somewhere. They would not change size just by you moving them.

If you wish you can contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[tuffy44]

I have lost eight of my Big Sea coasts. I moved these eight fom one position on the same farm from one spot to another and NOW the show as SMALL SEA COASTS. These were purchased using farm cash and of course gave better items for fish market. They show physically the size of Big Sea Coast but register as small. How do I get them back to what they were?

[Tiger]

I have lost eight of my Big Sea coasts. I moved these eight fom one position on the same farm from one spot to another and NOW the show as SMALL SEA COASTS. These were purchased using farm cash and of course gave better items for fish market. They show physically the size of Big Sea Coast but register as small. How do I get them back to what they were?

Hi tuffy,

Your post was moved to the same thread where your other post about this is.
The reply to it is the post before your post today, or you can click on this link to be taken to it:
http://r1.slashkey.com/forum/showthread.php?p=6513762#post6513762

Please read that reply to you.

Please also try to find some time to learn how to find your posts in the forum, this next link will take to to instructions to help with that:
http://r1.slashkey.com/forum/showthread.php?t=594766

[tntholder]

a while back i purchased a Turbo Mobile Utility Carts for my husband's farm jth on mine it shows sent on his it shows reeived. it shows duplicate if you go to the store, i have hid everything but tools and went farm by farm no tool please help us. his email is email deleted by a mod for safety

[marymarcel]

a while back i purchased a Turbo Mobile Utility Carts for my husband's farm jth on mine it shows sent on his it shows reeived. it shows duplicate if you go to the store, i have hid everything but tools and went farm by farm no tool please help us. his email is email deleted by a mod for safety

Hi tntholder :)

I moved your post to the thread about Missing items.

I also deleted your husband email, it is not a good idea to post it in an open forum, instead it is better to post the user id number showing up at the bottom of the game screen.

I was able to check your husband account and the Mobile Utility Carts is missing.

Please contact Support team. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[kellyorz]

My crops and cow milk are disappearing! I hired people to harvest my crops, went back to replant my farms and it was as if nothing had been harvested, I still had the same amount of crops that I had BEFORE the harvesting. I don't know wha is going on with the cow milk. I NEVER run out. I haven't added a bunch of new facilities that require milk, yet I can't keep any stored. Please help!

[Tiger]

My crops and cow milk are disappearing! I hired people to harvest my crops, went back to replant my farms and it was as if nothing had been harvested, I still had the same amount of crops that I had BEFORE the harvesting. I don't know wha is going on with the cow milk. I NEVER run out. I haven't added a bunch of new facilities that require milk, yet I can't keep any stored. Please help!

Hi kellyorz,

I'm not seeing any errors or issues in your data that might indicate there was a problem.

Did you reload the game after harvesting animals and your worker harvesting crops before filling your facilities, to see if there was some delay in storage updating the figures? With crops if you hired a stranger at the job marketplace when they were finished, did you check for both the regular and large size of crop?

If you have more friends working your facilities than you used to, then you would be using more products when you refill them and then that would use more again if you refilled them later on.

Check your Ingredient Planner in the Facility Manager and have a look at what the amounts are when it's set to All Facilities, 15 days (which is one fill to 100%) and By Required and see how much you need for what you are tunning low on and if you need to be making all of those products in every facility especially where you have multiples of the same facility.

Next time you are at market to sell your non-ingredients (for me) have a look through what is showing up for sale and see if you are making anything that could be using what you are low on as you may want to stop making those for a while while you build up your supply.

Please also run memcache to clear your game data. To do that Click Here (https://apps.facebook.com/farmtown/play/?do=clear_memcached). A window will open with a list of "unsetting", that is the memcache being cleared. Close that window and FT if you have it open in another window.
Then if you haven't done them recently, also check you are still up to date with computer updates, browser updates, browser clearing, then close the browser and reopen it.

Make sure that you are loading the game via the Facebook bookmark for FarmTown on the left side of Facebook to make sure you're in the current version of the game and see if you still have a problem with anything making it to harvest&products storage after that.

If there's a specific item not making it to harvest& products storage, please let us know which ones those are.

[kjwright125]

I bought the big sea coast & the turbo sawmill and put them both on farm 1 and neither of them are there now. Please get them back for me. Thank you.

[marymarcel]

I bought the big sea coast & the turbo sawmill and put them both on farm 1 and neither of them are there now. Please get them back for me. Thank you.

Hi kjwright :)

I moved your post to the thread about missing items.

You need to contact Support team as we cant do refunds through the forum. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[readytoretire]

1473121625 my first farm has nothing in the barn. The other barns do. Never changed anything on here. Why can I not harvest my dairy barn? Been 2 days now. It says, ready to harvest. Then when I try to see what's in there. It is empty. Is there a cattle rustler on farmtown...haha?

[Taz D]

1473121625 my first farm has nothing in the barn. The other barns do. Never changed anything on here. Why can I not harvest my dairy barn? Been 2 days now. It says, ready to harvest. Then when I try to see what's in there. It is empty. Is there a cattle rustler on farmtown...haha?
Hi Readytoretire,
Even if there are no animals in it the shed will say it is ready to harvest if it is newly added or if it has been 8 hours since it was last harvested. We don't have any way to track the animals if you had it filled. You don't have any animals in your Item storage so they are not there if you happene to move them to that. You may have sold them.
The only thing you can do is get more cows from your gifts.

[readytoretire]

I never sold them or put them in storage. They just disappeared. That sucks that I have to refill the whole barn. This is some kind of glitch. Great, thanks anyway.

[Taz D]

I never sold them or put them in storage. They just disappeared. That sucks that I have to refill the whole barn. This is some kind of glitch. Great, thanks anyway.
Hi Readytoretire,
I am sorry, but we do not have any way to restore the cows and as they are gift only then a refund would not help. If it was a glitch then it was a one time glitch and is not common nor is there any way to duplicate it to try to fix it.
If you wish you can contact Support about this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[tippy_midnite]

i have bought the squishmallow store and factory for the first 15 farms it dropped the factory on farm 1 to farm 4 i put it on again on farm 1 was there then gone again 4 times and i paid the 7,800,000 coins each time. it also happened with the store on farm 1 was on then gone paid 7,900,000 noticed that the czech restaurant 7,600,000 and taste of czech republic 7,700,000 was gone for a total of 54,400,000 coins is there a way you can find out what happened to them i am still getting them for the other farms

[marymarcel]

i have bought the squishmallow store and factory for the first 15 farms it dropped the factory on farm 1 to farm 4 i put it on again on farm 1 was there then gone again 4 times and i paid the 7,800,000 coins each time. it also happened with the store on farm 1 was on then gone paid 7,900,000 noticed that the czech restaurant 7,600,000 and taste of czech republic 7,700,000 was gone for a total of 54,400,000 coins is there a way you can find out what happened to them i am still getting them for the other farms

Hi tippy_midnite :)

I moved your post to the thread about missing items in Help & Support forum.

Please contact Support team to let them check into your problem. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[jnorton]

I worked someone's farm last night around 8 to 8:30. I earned 23,000,000 points I believe. It never came to my farm. I bought #30 Farm. I neve received it. I earned 20,000 plus butter in my SuperFacility for my Friends. I never received it. My time on my ships was changed from 20 minutes to 30 minutes while in the process of loading them.

I never have lost so many things.

Makes any attempt at the Pass I bought useless.

JOAnne
I want a response.

[Taz D]

I worked someone's farm last night around 8 to 8:30. I earned 23,000,000 points I believe. It never came to my farm. I bought #30 Farm. I neve received it. I earned 20,000 plus butter in my SuperFacility for my Friends. I never received it. My time on my ships was changed from 20 minutes to 30 minutes while in the process of loading them.

I never have lost so many things.

Makes any attempt at the Pass I bought useless.

JOAnne
I want a response.
Hi JoAnne,
I moved your post to the thread about missing items.
I only see 2 jobs completed today. First was completed 8:56 PM eastern time and you received 18,667,168 coins. The second was completed at 9:15 PM eastern time and you received 31,077,478 coins. Both were added to your coin total.


The farm you bought was farm 29 for 11 billion coins for a 12x12.


We have no way to check what you got through the Super Facility. So no way to check this for you.



The times can change on your ship if a ship drops from the list because they only stay on that list for 7 days exactly to the second. Curently you have 3 ships on the list so your times will be longer.

[WendyP57]

I just purchased the animal shelter supplies and the animal shelter and put them both on my farm 4, both of them vanished and do not show up in faciility manager either. I cleared memcache and reloaded, but still not there. I will wait a few hours and check again

[WendyP57]

I just purchased the animal shelter supplies and the animal shelter and put them both on my farm 4, both of them vanished and do not show up in faciility manager either. I cleared memcache and reloaded, but still not there. I will wait a few hours and check again
edit: I also purchased the turbo paper mill and placed it on my farm. It has vanished and does not show up in facility manager either

[Taz D]

I just purchased the animal shelter supplies and the animal shelter and put them both on my farm 4, both of them vanished and do not show up in faciility manager either. I cleared memcache and reloaded, but still not there. I will wait a few hours and check again

edit: I also purchased the turbo paper mill and placed it on my farm. It has vanished and does not show up in facility manager either
Hi WendyP,
I moved your posts to the Help & Support thread about missing items.
I have checked and they are missing. You will need to contact Support about this as we can not do refunds through the forums.
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[jasper geordie]

need help. i have all but one of the turbo fishing boats.... they have vanished off my farms totaly...... hired help can not use them...... but i can use them as they are in my drop down menu at the top of the screen..... non in storage non on farms

[Taz D]

need help. i have all but one of the turbo fishing boats.... they have vanished off my farms totaly...... hired help can not use them...... but i can use them as they are in my drop down menu at the top of the screen..... non in storage non on farms
Hi Jasper Geordie,
I have moved this post to the thread about missing items. Please respond here instead of starting a new thread.


You will need to contact Support through the following link as we can not do anything about this through the forums. We do not have the power to replace or fix this problem for you from the forums.
Here is the link:
http://apps.facebook.com/farmtown/settings2/support/

What happens when you click on that link? It should open a new tab in your bropwser with the form to submit.


If you are not seeing the form to fill out and send, make sure you have pop ups and cookies allowed in your browser. Instructions on how to do that are in the following link:
http://www.slashkey.com/forum/showthread.php?t=625118


If that still won't work then try another browser to open the link to Support.

[WendyP57]

Hi WendyP,
I moved your posts to the Help & Support thread about missing items.
I have checked and they are missing. You will need to contact Support about this as we can not do refunds through the forums.
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

Thanks taz, contacted support and have received refunded farm cash so I could prurchase items again

[darlasmoot]

Hello, I am missing my coffee and tea facility. I have had this for several years, and now all of the sudden it is gone. I do not know exactly how long it has been missing, but I was going to go load it again, because I am low in those items, and it is not there any longer. I know FB has been giving you all some issues , and maybe through all those demands with them it caused it to disappear. But is there anyway you can fix this please??? It is like 33 FC I have not noticed anything else missing at the moment , but I am going to go double check now that I know that one is gone.
thank you all so much for all the fun, and all the work you put behind this!!
Happy New year!! and I look forward to hearing from you!
Darla
PS after looking I am missing Window Cleaning services as well. thank you!

[marymarcel]

Hello, I am missing my coffee and tea facility. I have had this for several years, and now all of the sudden it is gone. I do not know exactly how long it has been missing, but I was going to go load it again, because I am low in those items, and it is not there any longer. I know FB has been giving you all some issues , and maybe through all those demands with them it caused it to disappear. But is there anyway you can fix this please??? It is like 33 FC I have not noticed anything else missing at the moment , but I am going to go double check now that I know that one is gone.
thank you all so much for all the fun, and all the work you put behind this!!
Happy New year!! and I look forward to hearing from you!
Darla


Hi Darla :)

I moved your post to the thread for your problem.

You need to contact Support as we cant do refunds through the forums. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

Happy New Year to you too :)

[Shortyb]

I'm not sure when but my turbo tables and chairs has vanished. I went to see if maybe I hadn't purchased it but it had lite up Duplicate. I've cleared all my farms looking but find it nowhere.Would appreciate any help. Thank you Shortyb

[marymarcel]

I'm not sure when but my turbo tables and chairs has vanished. I went to see if maybe I hadn't purchased it but it had lite up Duplicate. I've cleared all my farms looking but find it nowhere.Would appreciate any help. Thank you Shortyb

Hi Shortyb :)

I moved your post to the thread about missing items.

Your turbo Tables and Chairs is showing up as missing but you can buy it again using coins by clicking in Duplicate button in the Store.

If you want to contact Support, click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[Twigs]

I layered (water and trees) one farm (after extending) the same as the rest of the farm. The layering on the new bit seems corrupted. Some bits appeared empty, others partially planted. I took some trees off then tried to fill in the gaps. This was partially successful. I then left it alone for a few days, extended it again. Now the corruption is on the new area as well when I tried putting water on it. I obviously can't delete the empty plots, so what else can I do. I've cleared the browsers cache, reloaded the game a few times, but I still cannot put water on a lot of the new plots. Farm in question is nr 27.

[Tiger]

I layered (water and trees) one farm (after extending) the same as the rest of the farm. The layering on the new bit seems corrupted. Some bits appeared empty, others partially planted. I took some trees off then tried to fill in the gaps. This was partially successful. I then left it alone for a few days, extended it again. Now the corruption is on the new area as well when I tried putting water on it. I obviously can't delete the empty plots, so what else can I do. I've cleared the browsers cache, reloaded the game a few times, but I still cannot put water on a lot of the new plots. Farm in question is nr 27.

Hi Twigs,

It's likely to be the layering that has caused all the problems. This is why it's not recommended. Putting far too much on a farm will cause things to go missing and can also cause issues with plots not being able to be deleted. That's the risk farmers take if they choose to do this.

As you have run into issues you certainly should not try to place any more on that farm and should consider not doing the same thing to other farms or you may get issues with those as well. Those issues may not be visible at first until a later time, perhaps when the farm is altered or more items are placed.

It will be up to you what you want to do with that farm and what to keep or take off of it to tidy it up.

If you would like us to take a look at that farm, we will need your user id which you can find beneath the game screen and the yellow box under it. Look for the text that says "Your Facebook USER ID number is: ....... " and the number after that is what we need.

[Joyinlife]

I am trying to fill my facility (Taste of Brazil) with Coxinha. It says I do not have the ingredients, but I checked my ingredients list and I have plenty of everything needed. I need it to complete a quest. HELP!

[Taz D]

I am trying to fill my facility (Taste of Brazil) with Coxinha. It says I do not have the ingredients, but I checked my ingredients list and I have plenty of everything needed. I need it to complete a quest. HELP!
Hi Joyinlife,
First thing is the ingredients you are looking at are the ingredients to fill the restaurant and not the Taste of Brazil. What you need for the Taste of is the completed products from the restaurant. You need 10 of the Coxinha, but you only have 2 in your storage.

[sueplove]

So i dont know if this belongs here but! We have a missing facilities.. I was trying to do the new neighborhood chain contest, it asks me to work in (Septic Services) i dont have all facilities, so i go to get that one and its not on the page theres (Septic supplies factory) only! am i the only one with out it?

[marymarcel]

So i dont know if this belongs here but! We have a missing facilities.. I was trying to do the new neighborhood chain contest, it asks me to work in (Septic Services) i dont have all facilities, so i go to get that one and its not on the page theres (Septic supplies factory) only! am i the only one with out it?


Hi sueplove :)

When you open the Store and then click en Facilities option, see if the service appears under FarmTown Septic Services.

If not, then please provide your user id number. You find it by scrolling down the game page. It says Your Facebook User Id number is:XXXXXXXX

[sueplove]

Hi sueplove :)

When you open the Store and then click en Facilities option, see if the service appears under FarmTown Septic Services.

If not, then please provide your user id number. You find it by scrolling down the game page. It says Your Facebook User Id number is:XXXXXXXX

Wow didnt notice the FARMTOWN~~~ Thanks Marymarcel!

[marymarcel]

Wow didnt notice the FARMTOWN~~~ Thanks Marymarcel!

You are welcome sueplove :)

[Gentleman Jim]

Can someone help me?

When I store bait from my facilities, only part of the bait is showing on the fishing farms. If I store 10,120, only 4000 show as stored to the fishing farms.

[Taz D]

Can someone help me?

When I store bait from my facilities, only part of the bait is showing on the fishing farms. If I store 10,120, only 4000 show as stored to the fishing farms.
Hi Gentleman Jim,
We do not have data on individual items when stored but I doubt that it would store only part of the bait. As you have almost 1.5 million big lakes I am sure that bait is getting used up quickly when you fish.
The only way you would know if there is bait missing is to store from each would be to check the amount you have before storing, then store only the bait from an individual fish farming plant, then check the amount you have after storing that, then restart your farms and see if the amount goes up as some from bonuses may not update imediately.

[anjovi6]

I am missing the shearing and cutting set. I checked my storage and all my farms, no where to be found. I go to the store and check and am asked if I want to duplicate it. Had this forever, since it came out. Can you help with this? Thanks

[marymarcel]

I am missing the shearing and cutting set. I checked my storage and all my farms, no where to be found. I go to the store and check and am asked if I want to duplicate it. Had this forever, since it came out. Can you help with this? Thanks

Hi anjovi6 :)

I just checked your data and it is missing.

As the Shearing and Cutting set is a tool, you can get one using your coins. Please go to the store, click in Tools tab and then search for the tool and click in the Duplicate button.

[Charlie Manylayers]

Is there a maximum number of trees, flowers and facilities that can be placed on a single farm, especially farms expanded to larger than 48x48? If so, what the limits
thank you

[Taz D]

Is there a maximum number of trees, flowers and facilities that can be placed on a single farm, especially farms expanded to larger than 48x48? If so, what the limits
thank you
Hi Charlie Manylayers,
Yes there is a limit, but it depends on what combination you have on the farm. That limit also includes what you have completed in any facility on the farm that you have not stored or cashed out. There isn't any way to give you a hard limit number because of the variable make up of each.

[Charlie Manylayers]

Thanks Taz

[cmm1958]

I was working on my farm 4 and moved my rabbit hutch and chicken coop to the bottom of the farm next to the dairy shed. I refreshed and now they are missing. Can you please help me find them? Thank you.

[marymarcel]

I was working on my farm 4 and moved my rabbit hutch and chicken coop to the bottom of the farm next to the dairy shed. I refreshed and now they are missing. Can you please help me find them? Thank you.

Hi cmm :)

I visited your farm 4 and I cant see the rabbit hutch or the chicken coop there.

We dont have data for them as they are coin items.

If you wish you can contact Support. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[cmm1958]

Thank you for trying and for the information - I contacted support.

[marymarcel]

Thank you for trying and for the information - I contacted support.

You are welcome cmm :)

[BOBBY BRADY]

I am currently missing my Green and Purple Hands from my tool box and storage. They disappeared last night when I went to use the Purple Hand.

[marymarcel]

I am currently missing my Green and Purple Hands from my tool box and storage. They disappeared last night when I went to use the Purple Hand.

Hi BOBBY BRADY :)

I moved your post to the thread for your problem.

Please provide your user id number. You can find it by scrolling down your game page. It says Your Facebook User ID number is:XXXXXXXXX

[Unmasqued]

None of my helpers can see the new tools to use. I personally see them, and can use them. We have all mem'd more than once.
Facebook USER ID number is: 1495750248

[Taz D]

None of my helpers can see the new tools to use. I personally see them, and can use them. We have all mem'd more than once.
Facebook USER ID number is: 1495750248
Hi unmasqued,
I moved your post to the Help & Support thread about missing items as your 2 newest tools are missing which is why your helpers are not seeing them.
You can repurchase them for coins as you should see the Buy button has bveen replaced with the Duplicate button.

I would suggest when you set them on a farm when you purchase them make sure it is not a heavily layered farm as if the farm is close to the maximum number of items on that farm they could disappear again.

[Unmasqued]

Sent this message last night, but didn't get a response, and now I see it's disappeared. So, REPEAT.
I purchased the new tools which show up in my tool box. However, my SNs do not see them/can't use them. I CAN see them, and I CAN use them. That being said, I don't want to be the one using them! I (and SNs also) have cleaned mem severall time. I removed them from storage and placed them bk. In my account tab, it clearly shows I DID purchase them. Please HELP! USER ID number is: 1495750248 Build No: 427

[marymarcel]

Sent this message last night, but didn't get a response, and now I see it's disappeared. So, REPEAT.
I purchased the new tools which show up in my tool box. However, my SNs do not see them/can't use them. I CAN see them, and I CAN use them. That being said, I don't want to be the one using them! I (and SNs also) have cleaned mem severall time. I removed them from storage and placed them bk. In my account tab, it clearly shows I DID purchase them. Please HELP! USER ID number is: 1495750248 Build No: 427

Hi Unmasqued :)

Your first post didn't disappear, it was moved and answered in the following link:
http://r1.slashkey.com/forum/showthread.php?p=6527706#post6527706

We will move your post and this response to that thread soon.

Please get a few minutes to read the following thread where it is explained how to find your own posts and the possible responses:
http://r1.slashkey.com/forum/showthread.php?t=594766

[Unmasqued]

they are visible to me in the toolbox, just not to my helpers; when i purchased them, i put them on a bare area on the farm, they were visible and I placed them into storage; they ARE in storage (to me) but not to my helpers. they ARE in my toolbox, for me. but not to my helper. Please fix this. It is useless for ME to see them, my SN does all the work. HELP

[Unmasqued]

and I DID purchase the tools again (duplicate) for 150K each. IT DIDN'T WORK!

[marymarcel]

they are visible to me in the toolbox, just not to my helpers; when i purchased them, i put them on a bare area on the farm, they were visible and I placed them into storage; they ARE in storage (to me) but not to my helpers. they ARE in my toolbox, for me. but not to my helper. Please fix this. It is useless for ME to see them, my SN does all the work. HELP

and I DID purchase the tools again (duplicate) for 150K each. IT DIDN'T WORK!

Hi Unmasqued :)

I moved all posts from the New Release to this thread, so all of them are located in the same thread.

When I started checking your data, I saw you had a Combine Harvest Plant EX 11x11 placed in one of your farms.
Then you moved it to your storage.

Your seeder EX 11x11 is still missing and I havent seen it neither on your farms or your storage what makes me think you have not repurchased it for coins yet.

When your superneighbor arrives to a farm with crops ready to harvest, they will be given the Combine Harvest-Plow EX 11x11 automatically. If they are allowed to plant, then they could look for the Combine Harvest Plant EX 11x11 in your tool box or the Seeder EX 11x11 in your tool box.

Please you and your superneighbor try running memcache, link below. A new window will open with a short list of unsettings. Close that window and the farm in all tabs you have it open. Then reload the game.
https://apps.facebook.com/farmtown/play/?do=clear_memcached

If nothing works for you, then contact Support team. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[nettie1212]

Hello, I went through the forum to see where to post this but couldn't find a place. I am laying ponds on my other account. Yes, I have two and have played both since day one. Happy 14th Birthday to us all. When I am laying the ponds on farms 32 and 33 the bottom area is staying but the left side isn't I have cleared the cache etc and have nothing much on those farms All other farms are working fine I forgot my sign-in and password for that account and still haven’t received an email with the reset. So for now what seems to be the problem with farms 32 and 33 as I am not the only one with this problem I tried to plant trees in that area can’t flowers can’t it is like the field expansion is non existent to put anything on

[WendyP57]

hope, you can help, i purchased the farm upgrades to 58x58 for several of my farms. I have bee trying to fully plow farm 25. I have tried several times, cleared farm off again, cleared memcache, reloaded, replowed etc etc etc but there is a large section to the left side of the farm that does not plow. I have done the same on farm 22 , same problem.
thanks

[Taz D]

Hello, I went through the forum to see where to post this but couldn't find a place. I am laying ponds on my other account. Yes, I have two and have played both since day one. Happy 14th Birthday to us all. When I am laying the ponds on farms 32 and 33 the bottom area is staying but the left side isn't I have cleared the cache etc and have nothing much on those farms All other farms are working fine I forgot my sign-in and password for that account and still haven’t received an email with the reset. So for now what seems to be the problem with farms 32 and 33 as I am not the only one with this problem I tried to plant trees in that area can’t flowers can’t it is like the field expansion is non existent to put anything on
Hi Nettie,
I moved your post to the Help & Support thread about missing items.
Please provide the account ID for that set of farms so we can check this for you.
You do not need nor are you supposed to have 2 forum accounts. You can post from this account and if it is about the other account just provide the account ID.

[Taz D]

hope, you can help, i purchased the farm upgrades to 58x58 for several of my farms. I have bee trying to fully plow farm 25. I have tried several times, cleared farm off again, cleared memcache, reloaded, replowed etc etc etc but there is a large section to the left side of the farm that does not plow. I have done the same on farm 22 , same problem.
thanks
Hi WendyP,
It may be that you have too many items on that farm since all the rest of those farms are layered with trees, flowers and facilities on them. Included in that total is how much production completed in those facilities that hasn't been stored. Try storing that and then see if you can plow those sections.
If that doesn't work you may need to remove some of the layering of the trees or flowers to see if it will let you plow those.

[LisaScobee]

Farm 18. Trees missing after planting them and refreshing the farm (Cedar trees). Link to farms in signature.

ETA- Game not registering ANY purchase, INCLUDING train tracks

Cleared MEMCACHE and restarted game and still not working.

[Taz D]

Farm 18. Trees missing after planting them and refreshing the farm (Cedar trees). Link to farms in signature.

ETA- Game not registering ANY purchase, INCLUDING train tracks
Hi LisaScobee,
I am going to do a data cleaning for that farm. You will need to close and reopen your farms. Then see if you can rel=place the trees or if they show back up.

[Taz D]

Hi Nettie, WendyP and LisaScobee,
This is looking like there is something wrong with all the reports we are getting on this. We will send this on to the developers and see if they can figure it out. I suggest not doing anything more until we hear back from the developers.


Edit: I have confirmed this on my farms. We will have to wait for the developers to fix this.



Hello, I went through the forum to see where to post this but couldn't find a place. I am laying ponds on my other account. Yes, I have two and have played both since day one. Happy 14th Birthday to us all. When I am laying the ponds on farms 32 and 33 the bottom area is staying but the left side isn't I have cleared the cache etc and have nothing much on those farms All other farms are working fine I forgot my sign-in and password for that account and still haven’t received an email with the reset. So for now what seems to be the problem with farms 32 and 33 as I am not the only one with this problem I tried to plant trees in that area can’t flowers can’t it is like the field expansion is non existent to put anything on

hope, you can help, i purchased the farm upgrades to 58x58 for several of my farms. I have bee trying to fully plow farm 25. I have tried several times, cleared farm off again, cleared memcache, reloaded, replowed etc etc etc but there is a large section to the left side of the farm that does not plow. I have done the same on farm 22 , same problem.
thanks

Farm 18. Trees missing after planting them and refreshing the farm (Cedar trees). Link to farms in signature.

ETA- Game not registering ANY purchase, INCLUDING train tracks

Cleared MEMCACHE and restarted game and still not working.

[LisaScobee]

Hi LisaScobee,
I am going to do a data cleaning for that farm. You will need to close and reopen your farms. Then see if you can rel=place the trees or if they show back up.

Didn't work.

[Taz D]

Didn't work.
Hi LisaScobee,
Read my post of yours. Leave it until tomorrow and let the developers fix the problem.

[nettie1212]

Hi Nettie,
I moved your post to the Help & Support thread about missing items.
Please provide the account ID for that set of farms so we can check this for you.
You do not need nor are you supposed to have 2 forum accounts. You can post from this account and if it is about the other account just provide the account ID.
where do I find the account ID?

[Taz D]

where do I find the account ID?
Hi Nettie,
You can find it at the bottom of the farm page when you have those farms open.
I don't need it now as we have discovered it is a problem in the game. Please read the post in the following link:
http://www.slashkey.com/forum/showpost.php?p=6527870&postcount=492

[nettie1212]

Hi Nettie,
You can find it at the bottom of the farm page when you have those farms open.
I don't need it now as we have discovered it is a problem in the game. Please read the post in the following link:
http://www.slashkey.com/forum/showpost.php?p=6527870&postcount=492

Yes I am aware of the problem as I posted it and you confirmed you had the same on your farm Maybe add it to the game update page so others are aware and do not lose ft$ facilities or other FT$ items as I lost all my coins from the ponds Thanks for letting me know where to find the USER ID # but what is a Build # ?

[Taz D]

Yes I am aware of the problem as I posted it and you confirmed you had the same on your farm Maybe add it to the game update page so others are aware and do not lose ft$ facilities or other FT$ items as I lost all my coins from the ponds Thanks for letting me know where to find the USER ID # but what is a Build # ?
Hi Nettie,
It is the build number of the current release of the game. We do not need that information as we are all on the same build.
The developers are aware of the problem and currently looking into it with a fix soon we hope.

[bbarksda]

Put down some trees and plots today and when I came back they were missing. Tried everything and they never came back. Refreshed, Rebooted, replanted/plotted and they never came back. Any Ideas. Thanks.

[Taz D]

Put down some trees and plots today and when I came back they were missing. Tried everything and they never came back. Refreshed, Rebooted, replanted/plotted and they never came back. Any Ideas. Thanks.
Hi bbarksda,
We are aware of this and developers are working on the issue.


Should be fixed shortly.

[Taz D]

For all who have had problems with the expansions and placing items on the left side of those a fix has been released. I have tested it and items placed there or plowed new fields are now staying.

[nettie1212]

that was quick thanks

[vfreeme]

Why do factories i bought years ago keep disappearing? They have been on the farms for years in some cases. I am tired of rebuying the same farm cash factories

[Taz D]

Why do factories i bought years ago keep disappearing? They have been on the farms for years in some cases. I am tired of rebuying the same farm cash factories
Hi vfreeme,
I have moved your post to the thread about missing items.
Please provide the Account ID for the set of farms you are having this problem with. The one that is linked to your forum account does not have and never has had the Sauce and Condiments factory and never has had one.

[Unmasqued]

i've reported the loss of my PURCHASED FB fac, Taste of Bolivia, that is nowhere on my farms. I have proof in the acct page that i DID purchase it. Nothing has been done. PLEASE either give me my FC so I can repurchase or give me the fac. This is not professional, and I DO NOT think I should have to pay for it again.!!!!!

[Unmasqued]

Are yall going to do anything about it? THIS IS WRONG.

[marymarcel]

i've reported the loss of my PURCHASED FB fac, Taste of Bolivia, that is nowhere on my farms. I have proof in the acct page that i DID purchase it. Nothing has been done. PLEASE either give me my FC so I can repurchase or give me the fac. This is not professional, and I DO NOT think I should have to pay for it again.!!!!!

Are yall going to do anything about it? THIS IS WRONG.

Hi Unmasqued :)

I moved your post to the thread about Missing items.

Did you report this to Support?

If so, did you get the automatic response?

If you didnt find tha automatic response, then please check your spam folder.

If it is not there, then let us know. Thanks.

[cmm1958]

I just bought a chicken coop, dairy shed and wool shed for my farm 39. Now they are not there. I also noticed that a red windmill, mineral mine, open-pit and oil pump are missing too I believe. I put one on all my farms. Thank you for your help.

[Taz D]

I just bought a chicken coop, dairy shed and wool shed for my farm 39. Now they are not there. I also noticed that a red windmill, mineral mine, open-pit and oil pump are missing too I believe. I put one on all my farms. Thank you for your help.
Hi Cmm,
Your problem is all the layering on that farm. You may have reached the maximum a farm can hold, so placing anything else on the farm may disappear.
We can not do any refunds through the forums. You will need to contact Support concerning this. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[Kathy813]

I'm in the game online using my laptop. My item storage is totally empty!:confused:

[Taz D]

I'm in the game online using my laptop. My item storage is totally empty!:confused:
Hi Kathy,
I moved your post to the thread about missing items.

I have just looked at your data and your item storage is not empty.



Make sure your filter is set to All. If it is then try restarting your farms.


If it is still showing empty try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and check again.
https://apps.facebook.com/farmtown/p...lear_memcached (https://apps.facebook.com/farmtown/play/?do=clear_memcached)

[zookeeperkaren]

when i buy a new facilities for a quest ,, the new facility does not show up on the quest, I have no idea what to do ,, I have three quests that I have bought facilities for and they dont show up as being place on the farm even tho when i go to the farm they are there...help....

[Taz D]

when i buy a new facilities for a quest ,, the new facility does not show up on the quest, I have no idea what to do ,, I have three quests that I have bought facilities for and they dont show up as being place on the farm even tho when i go to the farm they are there...help....
Hi zookeeperkaren,
What facilities did you purchase?
Try going to the farm and start a batch from within those facilities of what you need for the quests.

[Alexandra_J]

On my farm Stats (a Super-Neighbour seeded for me while I checked this) on farm 4 to farm 18 is the same size farms 34x34 why is there a discrepancy in the amount of crops even for the same size. For example farm 4 has 3,444 growing while farm 5 have 3,605 and farm 6 have 3,604. Surely it would be the same number across the board because it's the same size farm and crop.

https://prnt.sc/GDutvfwBI99V

https://prnt.sc/Gzo5RNc3eXIv

[marymarcel]

On my farm Stats (a Super-Neighbour seeded for me while I checked this) on farm 4 to farm 18 is the same size farms 34x34 why is there a discrepancy in the amount of crops even for the same size. For example farm 4 has 3,444 growing while farm 5 have 3,605 and farm 6 have 3,604. Surely it would be the same number across the board because it's the same size farm and crop.

https://prnt.sc/GDutvfwBI99V

https://prnt.sc/Gzo5RNc3eXIv

Hi Alexandra :)

I cant tell you about the difference between 3,605 and 3,604 as it is minimum. You have more items on crops so that could be the difference.

But your farm 4 is not plowed the same way the other farms. Most of the other farms are plowed wall to wall but farm 4 is not that way. That is the difference no matter they are the same size.

Just go to farm 4 with only crops showing up and then hide them. You will see the red dots. Do the same with farm 5 and you will see the difference.

[Alexandra_J]

Hi Alexandra :)

I cant tell you about the difference between 3,605 and 3,604 as it is minimum. You have more items on crops so that could be the difference.

But your farm 4 is not plowed the same way the other farms. Most of the other farms are plowed wall to wall but farm 4 is not that way. That is the difference no matter they are the same size.

Just go to farm 4 with only crops showing up and then hide them. You will see the red dots. Do the same with farm 5 and you will see the difference.

ok thank you

[marymarcel]

ok thank you

You are welcome Alexandra :)

[jnorton]

I want to upgrade my "plower" - which means my combine. That I use every day to harvest my crops. I clicked on the combine and they said to purchase this "combine-harvest-plant"/


Now I have lost it. I cannot find it anywhere. Is this a new tool? And how do upgrade to get a new and better combine. And where is this tool locared on the game?
thank you very much

[Taz D]

I want to upgrade my "plower" - which means my combine. That I use every day to harvest my crops. I clicked on the combine and they said to purchase this "combine-harvest-plant"/


Now I have lost it. I cannot find it anywhere. Is this a new tool? And how do upgrade to get a new and better combine. And where is this tool locared on the game?
thank you very much
Hi JNorton,
I moved your post to the thread about missing items.

This is not a new tool. As you have all the plows, harvesters and seeders as well as the combine Harvest-Plows up to 8x8, then you can buy the Combine Harvest-Plant up to 8x8. Please note you do have to buy them in order. You have bought the 5x5 Harvest -Plant, so now you need to buy the 6x6 and 8x8 to catch up to your larger tools.
Your Combine Harvest-Plant is on one of your farms. Go to your preferences (wrench in top right corner) and uncheck all the boxes except for tools. Then go to each of your farms until you find it. When you find it put it in your starage so you can use it from any farm through the tool box. Tools you buy with farm cash do not take any room in your storage.

[zookeeperkaren]

I have bought several facilities and when i go to use them on the quests it says i need to buy such and such.. i have already bought them what do i do.

[Taz D]

I have bought several facilities and when i go to use them on the quests it says i need to buy such and such.. i have already bought them what do i do.
Hi zookeeperkaren,
You are going to have to be more specific about this. What quests are these for and what facilities have you bought?

[Linda Nz]

I moved two fully completed trains from my farm 42 into my storage went to my farm 44 took both the engines and then carriages out of storage cos I needed to rotate them before joining them.

My one of the long sliding door car in the process of doing so it said it couldn't be sat on the farm I looked it remained in my storage when I refreshed the farm it wasn't in my storage nor on my farm. So I deleted browser history and ran the Mem Cache and it's still nowhere to be seen. Can you please help me with this. Thank you

[Taz D]

I moved two fully completed trains from my farm 42 into my storage went to my farm 44 took both the engines and then carriages out of storage cos I needed to rotate them before joining them.

My one of the long sliding door car in the process of doing so it said it couldn't be sat on the farm I looked it remained in my storage when I refreshed the farm it wasn't in my storage nor on my farm. So I deleted browser history and ran the Mem Cache and it's still nowhere to be seen. Can you please help me with this. Thank you
Hi Linda Nz,
I moved your post to the thread about missing items. I have checked your account data and yes it is missing. You will need to contact Support concerning this as we can not do refunds through the forums.
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[rwilli1]

missing my turbo factory for fuel it was on field 44 now it's gone

[marymarcel]

missing my turbo factory for fuel it was on field 44 now it's gone

Hi rwilli1 :)

You need to contact Support team. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you dont find the automatic response, then please read the following information:
http://r1.slashkey.com/forum/showthread.php?t=644366

[Mogwai]

Hi
On Apr. 2, 2023 I bought the Turbo Electric Semi Truck. Today I see it is missing. It's not longer on the farm I placed it, it's not in the storage and no longer in the Facility manager.
Also two buildings are missing: one farm house and the Beach Bar for 10.000.000 coins. They both were definitely on the farms when I first opened FT today.
Most important for me is to get back the Turbo Electric Semi Truck - it is lost $$$.
Please help! Thanks in advance.
Regards

[Taz D]

Hi
On Apr. 2, 2023 I bought the Turbo Electric Semi Truck. Today I see it is missing. It's not longer on the farm I placed it, it's not in the storage and no longer in the Facility manager.
Also two buildings are missing: one farm house and the Beach Bar for 10.000.000 coins. They both were definitely on the farms when I first opened FT today.
Most important for me is to get back the Turbo Electric Semi Truck - it is lost $$$.
Please help! Thanks in advance.
Regards
Hi Mogwai,
I moved your post to the thread about missing items. Please provide the ID number for the farms you are missing this item from. You can find that number at the bottom of your farms page.

[Mogwai]

I also attach a screenshot which I made from the facility manager on Apr. 2 after the purchase of that truck, and one which I made right now.

[Taz D]

I also attach a screenshot which I made from the facility manager on Apr. 2 after the purchase of that truck, and one which I made right now.
Hi Mogwai,

Please contact the support team about your missing Turbo Electric Semi Truck.

To contact Support, click on the link below, fill out the form and submit it. Please be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

https://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you have any problems finding the automated response to your ticket, please click on the following link for instructions to help you with that:
Support Issues - how to find their replies. (http://r1.slashkey.com/forum/showthread.php?t=644366)

[Mogwai]

Hi Mogwai,
I moved your post to the thread about missing items. Please provide the ID number for the farms you are missing this item from. You can find that number at the bottom of your farms page.

Thank you!

[GRB]

Noticed today that I never got my daily catch of fish. Usually get 75,000,000,000 in coins. After this mornings catch, I only had about 24,000,000,000 in coins to sell off. I know there is nothing you can do, just for awareness.
25562

[marymarcel]

Noticed today that I never got my daily catch of fish. Usually get 75,000,000,000 in coins. After this mornings catch, I only had about 24,000,000,000 in coins to sell off. I know there is nothing you can do, just for awareness.
25562


Hi GRB :)

Im sorry but your picture is too tiny to see it.

I had a look at your data and your farms and you dont have baits, so it could be possible you only got 1 fish instead of 2 for some of your fish farms. That could be the reason you got less coins.

[GRB]

Hi GRB :)

Im sorry but your picture is too tiny to see it.

I had a look at your data and your farms and you dont have baits, so it could be possible you only got 1 fish instead of 2 for some of your fish farms. That could be the reason you got less coins.

FYI: I never have bait25566

[marymarcel]

FYI: I never have bait25566

Ok GRB, you have 22 Fish Farming Plants so I thought you would have baits.

If you wish you can contact Support team to let them know. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[GRB]

Ok GRB, you have 22 Fish Farming Plants so I thought you would have baits.

If you wish you can contact Support team to let them know. To contact them click on the link below, fill out the form and submit it. Please include all details about your problem so you can get help faster. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.

http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

It's a game, no big deal. Just thought I would bring to someone's attention, glitch or a problem, so it doesn't become wide spread.

[Ssan01440]

Hi. I just purchased with my farm cash a "Combine Harvest Plow Ex (7x7)" and my farm cash of $50 was taken but I did not get the tool. I looked in my storage and it was not there. I exited and restarted my browser, clean out my cashe and cookies but still no plow. Can you help me? Thank you.

[Taz D]

Hi. I just purchased with my farm cash a "Combine Harvest Plow Ex (7x7)" and my farm cash of $50 was taken but I did not get the tool. I looked in my storage and it was not there. I exited and restarted my browser, clean out my cashe and cookies but still no plow. Can you help me? Thank you.
Hi Ssan,
I moved your post to the thread about missing items. I have checked your account and do not see that you purchased that tool nor any missing farm cash.
You can check yourself by going to the Account tab at the top of your farms. When you open that click on the Farm Cash Activity Log. That will show you any activities you have gotten or purchased.

[boskherder]

I was checking to see what farm a facilitie (Window Cleaning Supplies Factory)was on and somehow, it shows I purchased it and is is no where to be found.

I did not click the button to purchase it and it is now where to be found. I already had one and did not want to get another as I was saving my Farm Cash for another train car.

Can this be refunded so I get my Farm Cash back?

THank you.

[Taz D]

I was checking to see what farm a facilitie (Window Cleaning Supplies Factory)was on and somehow, it shows I purchased it and is is no where to be found.

I did not click the button to purchase it and it is now where to be found. I already had one and did not want to get another as I was saving my Farm Cash for another train car.

Can this be refunded so I get my Farm Cash back?

THank you.
Hi boskherder,
I moved your post to the thread about missing items. Your window cleaning supplies factory is still on one of your farms is not missing according to your account data. You did click to buy it. There is only 1 in your account data so you did not own it previously.

You will need to go to your preferences and uncheck all the show items except the facilities. Then go to each farm and search (magnifying glass in tool box) for Window. That should be enough to help you find it.

[nettie1212]

hello thanks for the new update. I bought the prenatal care center and prenatal supply factory I put them on my farms 40 and also moved my bee farm and fish farming plant from the top left corner to the bottom right corner to be with all the other ft$ items I put the new facilities as in prenatal ones on the bottom right corner. and all items have disappeared They do not show when I click on my production chain. You can confirm I purchased them and check my production chain and nothing is showing. So I am missing my fish farm plant, bee farm, prenatal care center and prenatal supply factory all of this happened just now I am also missing my pig barn

[Taz D]

hello thanks for the new update. I bought the prenatal care center and prenatal supply factory I put them on my farms 40 and also moved my bee farm and fish farming plant from the top left corner to the bottom right corner to be with all the other ft$ items I put the new facilities as in prenatal ones on the bottom right corner. and all items have disappeared They do not show when I click on my production chain. You can confirm I purchased them and check my production chain and nothing is showing. So I am missing my fish farm plant, bee farm, prenatal care center and prenatal supply factory all of this happened just now I am also missing my pig barn
Hi Nettie,
I moved your post to the Help & Support thread about missing items since it is about more than just the current release facilities.
You will need to supply the account ID for your farms these are missing from. You can find that number at the bottom of the page your farms are on. The farms linked to your email address here do not show the purchase of any of the new facilities.

[nettie1212]

Hi Nettie,
I moved your post to the Help & Support thread about missing items since it is about more than just the current release facilities.
You will need to supply the account ID for your farms these are missing from. You can find that number at the bottom of the page your farms are on. The farms linked to your email address here do not show the purchase of any of the new facilities.


588275533 Build No: 462

2023-04-18 22:57:04 buy_item -30 Prenatal Care Center
2023-04-18 22:56:52 buy_item -32 Prenatal Supplies Factory

[Taz D]

588275533 Build No: 462

2023-04-18 22:57:04 buy_item -30 Prenatal Care Center
2023-04-18 22:56:52 buy_item -32 Prenatal Supplies Factory
Hi Nettie,
As you have more than 1 set of farms in the future it would help if you include the account ID number and that will speed up our checking of any problems.


I have confirmed the items are missing. You will need to contact Support as we can not do refunds through the forums.

To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[nettie1212]

Hi Nettie,
As you have more than 1 set of farms in the future it would help if you include the account ID number and that will speed up our checking of any problems.


I have confirmed the items are missing. You will need to contact Support as we can not do refunds through the forums.

To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366


Can I use any email to respond as long as I use the ID number? I am on my work computer right now and not home computer

[Tiger]

Can I use any email to respond as long as I use the ID number? I am on my work computer right now and not home computer

Hi nettie1212,

Taz isn't available at this time.

If you are using a work computer/email address, some employers will block the ability to load any games on work computers which may also block the ability to send a ticket in. Use the link Taz supplied and see if it lets you send one, if it does you should be fine. If it doesn't then wait until you can get home to send one the normal method you use.

Generally any email can be used to send a ticket to support. Just remember which one you used and make sure you check that one for responses and the junk folder for them if it doesn't show up in the in box

[Tom C]

I do not know where to stick this so I will put it here. I bought the Prenatal Care Center and placed it on farm 3. The game allowed me to place it, it did not say anything was wrong. But i noticed when I load factories and service facilities it was gone. In the future can the game let us know that there is a problem, instead of taking the factory or service facility can the game maybe say take a tree or flower. I will not notice say one tree missing out of 300. Also taking a factory or service facility could take a while to notice missing specialty since i have the turbo tools for loading them. I might notice if i had to load each one one at a time.

[Taz D]

I do not know where to stick this so I will put it here. I bought the Prenatal Care Center and placed it on farm 3. The game allowed me to place it, it did not say anything was wrong. But i noticed when I load factories and service facilities it was gone. In the future can the game let us know that there is a problem, instead of taking the factory or service facility can the game maybe say take a tree or flower. I will not notice say one tree missing out of 300. Also taking a factory or service facility could take a while to notice missing specialty since i have the turbo tools for loading them. I might notice if i had to load each one one at a time.
Hi Tom C,
I moved your post to the thread about missing items.
I have checked your account and do not see the prenatal care center missing. You have 2 on your farms some where. You will need to do a search through each farm to find them both. Uncheck all the show items except for show facilities, then do a search for that service.
There isn't any way for the game to alert you if something goes missiing and it is usually the item you just purchased.

[outcry]

HI,
This is the 2nd time now that a tool I know I have bought has gone missing, the first time I thought ok maybe I was mistaken, but today as I am doing my farms and using Flower Harvester 44 by 44 . I then went to another farm and clicked to use it and it now says I need to have one. I mean I replaced the tree shaker 44 by 44 but its starting to get costly to replace items I have already paid for.

Hopefully the correct place to put this . Thank You
543816526 Build No: 462

[marymarcel]

HI,
This is the 2nd time now that a tool I know I have bought has gone missing, the first time I thought ok maybe I was mistaken, but today as I am doing my farms and using Flower Harvester 44 by 44 . I then went to another farm and clicked to use it and it now says I need to have one. I mean I replaced the tree shaker 44 by 44 but its starting to get costly to replace items I have already paid for.

Hopefully the correct place to put this . Thank You
543816526 Build No: 462

Hi outcry :)

I had a look at your data and it does not show a purchase for the Flower harvester 44x44. You do have the Flower Harvester 40x40 in your storage.

You purchased the Prenatal Supplies Factory, Prenatal Care Center and Water Utility Supplies Factory using farm cash on April 18th.

Then yesterday, April 19th you purchased a Taste of Australia.

You can check this yourself, by clicking in Account tab above the game screen and then clicking in Farm Cash Activity Log.

[nettie1212]

Hi nettie1212,

Taz isn't available at this time.

If you are using a work computer/email address, some employers will block the ability to load any games on work computers which may also block the ability to send a ticket in. Use the link Taz supplied and see if it lets you send one, if it does you should be fine. If it doesn't then wait until you can get home to send one the normal method you use.

Generally any email can be used to send a ticket to support. Just remember which one you used and make sure you check that one for responses and the junk folder for them if it doesn't show up in the in box

Thank you for your response I sent an email right away. how long does it take them to respond? Of course I have a quest with the new FT$ items that I already purchased and not sure if I should purchase again until they fix the problem

[Taz D]

Thank you for your response I sent an email right away. how long does it take them to respond? Of course I have a quest with the new FT$ items that I already purchased and not sure if I should purchase again until they fix the problem
Hi Nettie,
They have already responded and added the farm cash to your account for the missing items.

Check the spam folder in the email that you sent it from for their reply.

[nettie1212]

Hi Nettie,
They have already responded and added the farm cash to your account for the missing items.

Check the spam folder in the email that you sent it from for their reply.

Hello I checked yesterday early am and not before I sent the message I am also missing my fish farm plant bee farm, and pig barn that had pigs in them All put on farm 40 bottom right corner I do not see these credited Can I use the bottom right corner of my farm? if so why aren't my items showing They are not on the top left corner where I moved them from either

[Taz D]

Hello I checked yesterday early am and not before I sent the message I am also missing my fish farm plant bee farm, and pig barn that had pigs in them All put on farm 40 bottom right corner I do not see these credited Can I use the bottom right corner of my farm? if so why aren't my items showing They are not on the top left corner where I moved them from either
Hi Nettie,
There is a limit to how much you can put on a farm.
You were credited for all the farm cash items that are missing from that farm. The pig sty is for coins and the pigs are gifts. They can not replace the pigs.


I have asked Support to send you their response in a private message here so be on the look out for that.

[nettie1212]

Hi Nettie,
There is a limit to how much you can put on a farm.
You were credited for all the farm cash items that are missing from that farm. The pig sty is for coins and the pigs are gifts. They can not replace the pigs.


I have asked Support to send you their response in a private message here so be on the look out for that.


Thanks for such a quick response I put another pig sty on the farm and all the pigs went into this one. It was suggested by another farmer just to get another one but the missing fish farm plant and bee farm were FT$ purchases and I have nothing on my farms compared to some and very few facilities. Something was wrong with the bottom right of the farm Are we supposed to play in the stand-alone link or still through FB?

[Taz D]

Thanks for such a quick response I put another pig sty on the farm and all the pigs went into this one. It was suggested by another farmer just to get another one but the missing fish farm plant and bee farm were FT$ purchases and I have nothing on my farms compared to some and very few facilities. Something was wrong with the bottom right of the farm Are we supposed to play in the stand-alone link or still through FB?
Hi Nettie,
You are supposed to still be playing in Facebook.
Support will contact you here by private message.

[ellecruz2002]

Hello, I emailed Support Center and placed a ticket on April 3, 2023. Several items was missing on my farm 4. Today my semi truck missing. I have not hear from support since last email. Kindly follow up.

[Taz D]

Hello, I emailed Support Center and placed a ticket on April 3, 2023. Several items was missing on my farm 4. Today my semi truck missing. I have not hear from support since last email. Kindly follow up.
Hi ellecruz,
If you heard back from them and have that email please reply to them adding what is missing today.

[georgepw]

When I try to plant with the 465 planter it just shows multiple ones trying to plant but none do plant

[marymarcel]

When I try to plant with the 465 planter it just shows multiple ones trying to plant but none do plant


Hi georgepw :)

The Multi Planter tools use fuel and when I checked your data you have 0 fuel.
You need to refuel in order to be able to use that tool.

[EAL]

Hi,
Some of my facilities have dissapeared, eg FLower stand. What must I do to get it back?

[Taz D]

Hi,
Some of my facilities have dissapeared, eg FLower stand. What must I do to get it back?
Hi EAL,
I moved your post to the thread about missing items. We have no way in the forums to do any refunds. You will need to contact Support concerning this. I do not see any farm cash purchased facilities missing and we do not have any data on coin purchased ones.
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[derfischmac]

USER ID number is: 1700627520 Build No: 473,
I bought the italian Restaurant twice:
1. 2023-04-14 09:13:25 buy_item -32 2151 Italian Restaurant using Facebook Website
2. 2023-05-04 10:10:10 buy_item -32 1780 Italian Restaurant using Farmtown Website
and placed it on my farm #30, both facilies were setup without error but the next day has been vanished. JFYI # of FW 121 FN 12 SV 65 AB 4 on Farm 30.
What has gone wrong?
How to proceed?
Pls reimburse me 64 FC.

[Taz D]

USER ID number is: 1700627520 Build No: 473,
I bought the italian Restaurant twice:
1. 2023-04-14 09:13:25 buy_item -32 2151 Italian Restaurant using Facebook Website
2. 2023-05-04 10:10:10 buy_item -32 1780 Italian Restaurant using Farmtown Website
and placed it on my farm #30, both facilies were setup without error but the next day has been vanished. JFYI # of FW 121 FN 12 SV 65 AB 4 on Farm 30.
What has gone wrong?
How to proceed?
Pls reimburse me 64 FC.
Hi derfischmac,
I moved your post to the thread about missing items.
I have checked your account data and yes they are missing. I have also looked at that farm and the reason they have gone missing is because you have probably reached the limit that farm can hold. You have crops with trees and facilities layered over them along with waters layered along the sides. There is a limit to how much you can put on each farm.
We can not do refunds through the forumas. You will need to contact Support for that.
To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

[Sesselwill]

Hi, I need to report that my milking station has disappeared out of my storage. Is there a way to get it back without repurchasing it? Thanks!

[Tiger]

Hi, I need to report that my milking station has disappeared out of my storage. Is there a way to get it back without repurchasing it? Thanks!

Hi Sesselwill,

Your milking Station is on one of your farms. In your game preferences make sure that you have a check mark added for Show Tools and go to your Farm 27, it's near the top of that farm.

[Sesselwill]

Hi Sesselwill,

Your milking Station is on one of your farms. In your game preferences make sure that you have a check mark added for Show Tools and go to your Farm 27, it's near the top of that farm.

Thank you! I know I didn't take it out but couldn't tell where it went!

[AndriaBarrond]

I think I overlayered and having gaps in fields. I have been trying to "unlayer" things. I am having gaps on 2, 20, 11, 12, 26. There may be more. I am not missing any facilities but am getting less yields from fishing.