OFFICIAL Receiving-sending-exchanging Gifts

[Taz D]

Originally Posted by Palmarina

Hi, in the last week I noticed several times a problem while accepting gifts.
This evening, again, gifts "disappeared" somewhere between accepting them and going to the "My Gifts" tab to store them. This time it happened with Glads. On the "Pending Gifts" tab there were 74 pending gifts. I exchanged them all for Glads (5x) and accepted. I went to the "My Gifts" tab and there were 360 Glads. As far as I know the original 74 gifts x 5 should give me 370 Glads. So I lost 10 items somewhere on the road.
This is not the first time I noticed this. It happened before with trees too.
Did other people noticed this too?
What should I do about it? Call helpdesk?
Thanks in advance for your help or advice.

Hi Palmarina,
There is a limit as to how many items can be in the Gift box at one time. If you exceed that limit then those gifts that exceed it will disappear. For things like flowers and trees I would only collect 50 then store them that way you don't lose any.