OFFICIAL Game Not loading/WebGL disabled/frequent crashes

[Taz D]

Originally Posted by keciae

ERROR: SFS.Connect: Failed: c20.slashkey.com:443
user id 100000166766399 build 688
Have cleaned cache etc. still won't connect to mainframe

Hi Kaciae,
I moved your post to the thread about loading the game. We all have this problem. We have contacted the developers and just have to wait for them to fix it.

[Hvnbound]

unable to connect to server/

[Taz D]

OFF LINE ISSUE!!

We are all experiencing the off line problem when loading the farms.


We still are able to work our farms or our Super Neighbors farms off line.

We have emailed the developers to let them know.
Thanks for your patience.


Please do not post about this as we do not know when the developers will have it fixed.

[marymarcel]

OFF LINE ISSUE IS FIXED!!!

Please reload the game or close and start session again.

[stuart waterhouse]

can you help when my farm loads i get can not connect to the mainframe continue off line below the farm window it gives an error message WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443 farm id 1296077811 Build No: 688

[Taz D]

Originally Posted by stuart waterhouse

can you help when my farm loads i get can not connect to the mainframe continue off line below the farm window it gives an error message WARNERROR: SFS.Connect: Failed: c20.slashkey.com:443 farm id 1296077811 Build No: 688

Hi Stuart,
I moved your post to the thread about game loading problems.
This has been fixed. Please click play to get back connected.

[Taz D]

Originally Posted by MaestroBrad

This week, my Rich Help screen will not load. In fact, it freezes the game. I've cleared cache, cleared everything, updated everything. Can't find anything in forum search either. It's been a regular Go To to know what ingredients I need for production, but now I've no idea. Any suggestions?

Hi MaestroBrad,
I am not sure what you are talking about. Do you mean the Ingredient Planner? If so I just tried that and it worked fine.


Please make sure your browser and computer are up to date. If you have to do any updates be sure to restart your computer.


There are more suggestions in the following link to try:
httpS://www.slashkey.com/forum/showthread.php?t=627590

[MaestroBrad]

Ingredient Planner. Since it won't open, I couldn't remember what it is called.

I've done all of that but will do it again.

ed. -- Well, it took three rounds of cache clearing and rebooting, but my planner is back. Thanks for the help.

[ahutchinson1982]

Issue loading the game. when I go from farm 1 to farm 2 my farm grid at the top left goes away.

[Taz D]

Originally Posted by ahutchinson1982

Issue loading the game. when I go from farm 1 to farm 2 my farm grid at the top left goes away.

Hi ahutchinson,
I moved your post to the Help & Suppot thread about loading issues as this has nothing to do with the current release.


Please make sure your browser and computer are up to date. If you have to do any updates be sure to restart your computer.


There are more suggestions in the following link to try:
httpS://www.slashkey.com/forum/showthread.php?t=627590