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View Full Version : HTML5/WebGL: Game Not loading or frequent crashes


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Tiger
Mar 26 2022, 05:31 AM
Haven’t been able to load Farmtown for at least 3 days on my iPad Pro when it had worked fine for 2 1/2 weeks prior. Doesn’t matter if on Edge, Chrome or Safari. All latest version and Web gl 2 enabled. All very frustrating and costing us farm cash! User ID on lindasue6 account is 1531468114. Bear girl account is 100000197778849. Having to spend 15 minutes plus to finally load for very minimal time on either account is NOT right. Extremely frustrating.

Hi lindasue6,

I am sorry but there isn't a much we can suggest for you. The game is designed to be played on computers and laptops rather than mobile devices, tablets, iPads etc. Whether the devs will have time to see if anything can be done for those is up to them.

As you've updated to the latest version, you could also look at things like if you are able to optimise the device, see if storage is getting full, clear the website data on those browsers, enable airplane mode for a few seconds then disable it to refresh the network connection, see if safari will work for you, or head over to the relevant apple support website for your device and see if they have any suggestions that may help you.

Mari Lou
Mar 30 2022, 10:52 AM
First time since all the updates that I've had trouble bringing up FT. On the black opening screen the bar goes nearly full - but stops just shy and gives me this error

2022-03-30 15:46:33.352 ERROR Applying workaround to Firefox bug https://bugzilla.mozilla.org/show_bug.cgi?id=1397977

I'm on a brand new laptop that I've had for a week - and had no trouble getting into the game at all - today is the first issue. I've tried reloading the game and it gets to the same point - same error. Worked fine at 1am this morning. Now at noon - it's quitting on open.

Mari Lou
Mar 30 2022, 10:58 AM
First time since all the updates that I've had trouble bringing up FT. On the black opening screen the bar goes nearly full - but stops just shy and gives me this error

2022-03-30 15:46:33.352 ERROR Applying workaround to Firefox bug https://bugzilla.mozilla.org/show_bug.cgi?id=1397977

I'm on a brand new laptop that I've had for a week - and had no trouble getting into the game at all - today is the first issue. I've tried reloading the game and it gets to the same point - same error. Worked fine at 1am this morning. Now at noon - it's quitting on open.

UPDATED: After 3 restarts of the play screen - it did finally open. Took about 20 minutes.

Tiger
Mar 30 2022, 11:20 AM
First time since all the updates that I've had trouble bringing up FT. On the black opening screen the bar goes nearly full - but stops just shy and gives me this error

2022-03-30 15:46:33.352 ERROR Applying workaround to Firefox bug https://bugzilla.mozilla.org/show_bug.cgi?id=1397977

I'm on a brand new laptop that I've had for a week - and had no trouble getting into the game at all - today is the first issue. I've tried reloading the game and it gets to the same point - same error. Worked fine at 1am this morning. Now at noon - it's quitting on open.

First time since all the updates that I've had trouble bringing up FT. On the black opening screen the bar goes nearly full - but stops just shy and gives me this error

2022-03-30 15:46:33.352 ERROR Applying workaround to Firefox bug https://bugzilla.mozilla.org/show_bug.cgi?id=1397977

I'm on a brand new laptop that I've had for a week - and had no trouble getting into the game at all - today is the first issue. I've tried reloading the game and it gets to the same point - same error. Worked fine at 1am this morning. Now at noon - it's quitting on open.

UPDATED: After 3 restarts of the play screen - it did finally open. Took about 20 minutes.

Hi Mari Lou,

I've loaded your farms without any issues. Glad to hear you managed to load the game now.

As you have a new laptop, it's worth you checking for any computer updates and do those if there are any.

Please also check if Firefox also needs updating, if it does after doing those please close the browser for a couple of minutes before you reopen it and try again.
You can ignore the error about Firefox that is something Firefox needs to fix and is unlikely to be causing you this problem

If the problem returns, you can also try clicking on this link which is to one of your smaller farms that has less on it and see if it will completely load before you try others farms:
https://apps.facebook.com/farmtown/play/?farm_id=673459237&farm_ix=20

If that doesn't help see if another updated browser works better for you.

MikeYoung55
Mar 30 2022, 04:02 PM
Hi Mari Lou,

I've loaded your farms without any issues. Glad to hear you managed to load the game now.

As you have a new laptop, it's worth you checking for any computer updates and do those if there are any.

Please also check if Firefox also needs updating, if it does after doing those please close the browser for a couple of minutes before you reopen it and try again.
You can ignore the error about Firefox that is something Firefox needs to fix and is unlikely to be causing you this problem

If the problem returns, you can also try clicking on this link which is to one of your smaller farms that has less on it and see if it will completely load before you try others farms:
https://apps.facebook.com/farmtown/play/?farm_id=673459237&farm_ix=20

If that doesn't help see if another updated browser works better for you.

I've found that Firefox often appears to hang if you click on another window or tab while the game is loading. Browser appears to need focus on this tab to apply the fix. Clicking on the game area will usually get it going again.

grandmas farm
Apr 01 2022, 02:41 AM
i am getting this message when trying to open up FT.
he content you requested cannot be displayed right now. It may be temporarily unavailable, the link you clicked on may have expired, or you may not have permission to view this page.

Tiger
Apr 01 2022, 04:20 AM
i am getting this message when trying to open up FT.
he content you requested cannot be displayed right now. It may be temporarily unavailable, the link you clicked on may have expired, or you may not have permission to view this page.

Hi grandmas farm,

I have moved your post to the thread about issues with loading.
Are you still having the same problem now?
I've not had any problems loading your farms.

Have you tried things like, checking for browser updates, clearing the caches/history, logging out of Facebook then logging back in again?

grandmas farm
Apr 01 2022, 09:03 AM
yes, I have done that. I can get in if I close the message window, but it pops up every time I go to get on my farm. I have tried in different browsers also, and the same message pops up. Also I can't boost my trains as yet, the neighbor list will not load.

marymarcel
Apr 01 2022, 09:08 AM
yes, I have done that. I can get in if I close the message window, but it pops up every time I go to get on my farm. I have tried in different browsers also, and the same message pops up. Also I can't boost my trains as yet, the neighbor list will not load.

Hi grandmas farm :)

Which browser are you using? Double check if it is up to date and also if you have any pending update for Windows or Mac in case you use it.

Are you trying to load your game from a saved link in your browser? If so, then do not do it and click in the game icon in the left column of your facebook home page.

If nothing works for you, and you have already cleared your browser cache, please close everything and then reset your router/modem for a minute. Then reopen and see if the problem is fixed.

If after doing all the previous you still have problems, and taking in mind that message is sent by facebook and you cant get the list of your friends which also goes through facebook, I would try to contact facebook to report a problem.

atvchick95
Apr 03 2022, 08:48 PM
Not sure if this is the right area but I just started playing again yesterday after not playing for 3 plus years. 1st time playing on this computer. so I know this isn't a Cache/Cookies issue, plus I clear those every night, and I barely use my computer .
I get the disconnected from mainframe pop up seems like every 5 minutes, I also have a full on crash of the game when farming for others, it's at random times and never doing the same thing twice when it occurs, I just get a grey screen with the sad face in the middle. I refresh and sometimes it takes me back to be re-hired, other times it does not.

Not sure if it's relevant - but I play right through Facebook, I don't use Facebook games app or anything.

USER ID number ( 1639386165 )

Copy of info below game screen
2022-04-04 01:29:11.840 INFOCheckpoint-B-000 - Initialized
2022-04-04 01:29:11.840 LOGFT Client Services Inited.
2022-04-04 01:29:11.851 LOGSessionId: 3032129
Browser: Blink: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.84 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (AMD)
GPU-Renderer: ANGLE (AMD, AMD Radeon(TM) Vega 8 Graphics Direct3D11 vs_5_0 ps_5_0, D3D11-30.0.13026.3)
2022-04-04 01:29:12.238 LOGnavigator.mediaDevices support available
2022-04-04 01:29:12.723 LOG[UnityMemory] Configuration Parameters - Can be set up in boot.config
2022-04-04 01:29:12.725 LOG "memorysetup-temp-allocator-size-nav-mesh-worker=65536"
2022-04-04 01:29:12.726 LOG "memorysetup-temp-allocator-size-audio-worker=65536"
2022-04-04 01:29:12.727 LOG "memorysetup-temp-allocator-size-background-worker=32768"
2022-04-04 01:29:12.728 LOG "memorysetup-bucket-allocator-granularity=16"
2022-04-04 01:29:12.729 LOG "memorysetup-bucket-allocator-bucket-count=8"
2022-04-04 01:29:12.730 LOG "memorysetup-bucket-allocator-block-size=4194304"
2022-04-04 01:29:12.731 LOG "memorysetup-bucket-allocator-block-count=1"
2022-04-04 01:29:12.733 LOG "memorysetup-main-allocator-block-size=16777216"
2022-04-04 01:29:12.734 LOG "memorysetup-thread-allocator-block-size=16777216"
2022-04-04 01:29:12.735 LOG "memorysetup-gfx-main-allocator-block-size=16777216"
2022-04-04 01:29:12.737 LOG "memorysetup-gfx-thread-allocator-block-size=16777216"
2022-04-04 01:29:12.739 LOG "memorysetup-cache-allocator-block-size=4194304"
2022-04-04 01:29:12.741 LOG "memorysetup-typetree-allocator-block-size=2097152"
2022-04-04 01:29:12.743 LOG "memorysetup-profiler-bucket-allocator-granularity=16"
2022-04-04 01:29:12.745 LOG "memorysetup-profiler-bucket-allocator-bucket-count=8"
2022-04-04 01:29:12.780 LOG "memorysetup-profiler-bucket-allocator-block-size=4194304"
2022-04-04 01:29:12.782 LOG "memorysetup-profiler-bucket-allocator-block-count=1"
2022-04-04 01:29:12.784 LOG "memorysetup-profiler-allocator-block-size=16777216"
2022-04-04 01:29:12.786 LOG "memorysetup-profiler-editor-allocator-block-size=1048576"
2022-04-04 01:29:12.788 LOG "memorysetup-temp-allocator-size-main=4194304"
2022-04-04 01:29:12.790 LOG "memorysetup-job-temp-allocator-block-size=2097152"
2022-04-04 01:29:12.793 LOG "memorysetup-job-temp-allocator-block-size-background=1048576"
2022-04-04 01:29:12.795 LOG "memorysetup-job-temp-allocator-reduction-small-platforms=262144"
2022-04-04 01:29:13.008 LOGLoading player data from data.unity3d
2022-04-04 01:29:13.014 LOGInitialize engine version: 2021.2.4f1 (99ba6aa4c552)
2022-04-04 01:29:13.018 LOG[Subsystems] Discovering subsystems at path UnitySubsystems
2022-04-04 01:29:13.022 LOGCreating WebGL 2.0 context.
2022-04-04 01:29:13.108 LOGRenderer: WebKit WebGL
2022-04-04 01:29:13.111 LOGVendor: WebKit
2022-04-04 01:29:13.114 LOGVersion: OpenGL ES 3.0 (WebGL 2.0 (OpenGL ES 3.0 Chromium))
2022-04-04 01:29:13.117 LOGGLES: 3
2022-04-04 01:29:13.129 LOGOPENGL LOG: Creating OpenGL ES 3.0 graphics device ; Context level ; Context handle 1
2022-04-04 01:29:13.588 LOGInput Manager initialize...
2022-04-04 01:29:14.088 LOGOdin Serializer ArchitectureInfo initialization with defaults (all unaligned read/writes disabled).
2022-04-04 01:29:14.094 LOGOdin Serializer detected whitelisted runtime platform WebGLPlayer and memory read test succeeded; enabling all unaligned memory read/writes.
2022-04-04 01:29:15.508 INFOStats: WebGL 2.0 WebGL Mem: 58/138 MB Managed Mem: 30 MB Unity Mem: 28 MB Video Mem: 512 MB
2022-04-04 01:29:17.561 INFOCheckpoint-U-30 - Bootloader.Init Start - Mem: 11/29/41/138 MB
2022-04-04 01:29:17.582 INFOCheckpoint-U-31 - Init Loading Screen - Mem: 11/30/42/138 MB
2022-04-04 01:29:17.588 INFOCheckpoint-U-32 - Init AssetRegistry - Mem: 11/30/42/138 MB
2022-04-04 01:29:17.866 INFOCheckpoint-U-33 - Download Play Bundles - Mem: 13/33/46/165 MB
2022-04-04 01:29:17.883 INFOCheckpoint-U-34 - Init Local Storage - Mem: 13/33/46/165 MB
2022-04-04 01:29:17.890 INFOCheckpoint-U-35 - Init FlashVars - Mem: 13/33/46/165 MB
2022-04-04 01:29:17.908 INFOCheckpoint-U-40 - Init HUD - Mem: 13/33/46/165 MB
2022-04-04 01:29:18.296 INFOCheckpoint-U-45 - Init Farm Controller - Mem: 19/41/60/165 MB
2022-04-04 01:29:18.311 INFOCheckpoint-U-50 - Processing Params - Mem: 19/41/60/165 MB
2022-04-04 01:29:18.379 INFOCheckpoint-U-51 - Init Sub Controllers - Mem: 20/41/61/165 MB
2022-04-04 01:29:18.409 INFOCheckpoint-U-52 - Init Preferences - Mem: 21/41/62/165 MB
2022-04-04 01:29:18.414 INFOCheckpoint-U-53 - Load Prefs into UI - Mem: 21/41/62/165 MB
2022-04-04 01:29:18.543 INFOCheckpoint-U-54 - Init Engine - Mem: 19/39/59/165 MB
2022-04-04 01:29:18.556 INFOCheckpoint-U-55 - Init ItemDefs - Mem: 19/39/59/165 MB
2022-04-04 01:29:18.570 LOGUsing Facebook Unity SDK v11.0.0 with FBJSSDK/v8.0 FBUnityWebGL/11.0.0
2022-04-04 01:29:19.338 INFOCheckpoint-U-56 - Init RecipeDefs - Mem: 66/45/111/238 MB
2022-04-04 01:29:20.592 INFOCheckpoint-U-57 - Init Misc Defs - Mem: 61/41/103/238 MB
2022-04-04 01:29:24.341 INFOCheckpoint-U-60 - Load User - Mem: 49/40/89/238 MB
2022-04-04 01:29:25.356 INFOCheckpoint-U-61 - User Loaded - Mem: 51/40/92/238 MB
2022-04-04 01:29:25.361 INFOCheckpoint-U-62 - Main Avatar Loaded - Mem: 51/40/92/238 MB
2022-04-04 01:29:25.406 INFOCheckpoint-U-70 - Go To Farm - Mem: 51/40/92/238 MB
2022-04-04 01:29:25.415 INFOCheckpoint-U-75 - GoToFarmAsync - Mem: 51/40/92/238 MB
2022-04-04 01:29:46.358 INFOCheckpoint-DONE - Map Loaded - Mem: 64/53/118/238 MB
------------------------------------
2022-04-04 01:30:48.558 LOG[SFS - ERROR] [WebSocketLayer] Communication error: Abnormal disconnection.
2022-04-04 01:31:08.042 INFOCheckpoint-U-70 - Go To Farm - Mem: 68/58/126/238 MB
2022-04-04 01:31:08.049 INFOCheckpoint-U-72 - Load_Farm_Info - Mem: 68/58/126/238 MB
2022-04-04 01:31:08.575 INFOCheckpoint-U-74 - Load_Farm_Info Done - Mem: 68/58/126/238 MB
2022-04-04 01:31:08.583 INFOCheckpoint-U-75 - GoToFarmAsync - Mem: 68/58/126/238 MB
2022-04-04 01:31:08.596 INFOStats: WebGL 2.0 WebGL Mem: 126/238 MB Managed Mem: 68 MB Unity Mem: 57 MB Video Mem: 512 MB
2022-04-04 01:31:09.393 INFOCheckpoint-DONE - Map Loaded - Mem: 68/54/123/238 MB
------------------------------------
2022-04-04 01:32:09.303 LOG[SFS - ERROR] [WebSocketLayer] Communication error: Abnormal disconnection.

Taz D
Apr 03 2022, 09:14 PM
Not sure if this is the right area but I just started playing again yesterday after not playing for 3 plus years. 1st time playing on this computer. so I know this isn't a Cache/Cookies issue, plus I clear those every night, and I barely use my computer .
I get the disconnected from mainframe pop up seems like every 5 minutes, I also have a full on crash of the game when farming for others, it's at random times and never doing the same thing twice when it occurs, I just get a grey screen with the sad face in the middle. I refresh and sometimes it takes me back to be re-hired, other times it does not.

Not sure if it's relevant - but I play right through Facebook, I don't use Facebook games app or anything.

USER ID number ( 1639386165 )

Copy of info below game screen
2022-04-04 01:29:11.840 INFOCheckpoint-B-000 - Initialized
2022-04-04 01:29:11.840 LOGFT Client Services Inited.
2022-04-04 01:29:11.851 LOGSessionId: 3032129
Browser: Blink: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.84 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (AMD)
GPU-Renderer: ANGLE (AMD, AMD Radeon(TM) Vega 8 Graphics Direct3D11 vs_5_0 ps_5_0, D3D11-30.0.13026.3)
2022-04-04 01:29:12.238 LOGnavigator.mediaDevices support available
2022-04-04 01:29:12.723 LOG[UnityMemory] Configuration Parameters - Can be set up in boot.config
2022-04-04 01:29:12.725 LOG "memorysetup-temp-allocator-size-nav-mesh-worker=65536"
2022-04-04 01:29:12.726 LOG "memorysetup-temp-allocator-size-audio-worker=65536"
2022-04-04 01:29:12.727 LOG "memorysetup-temp-allocator-size-background-worker=32768"
2022-04-04 01:29:12.728 LOG "memorysetup-bucket-allocator-granularity=16"
2022-04-04 01:29:12.729 LOG "memorysetup-bucket-allocator-bucket-count=8"
2022-04-04 01:29:12.730 LOG "memorysetup-bucket-allocator-block-size=4194304"
2022-04-04 01:29:12.731 LOG "memorysetup-bucket-allocator-block-count=1"
2022-04-04 01:29:12.733 LOG "memorysetup-main-allocator-block-size=16777216"
2022-04-04 01:29:12.734 LOG "memorysetup-thread-allocator-block-size=16777216"
2022-04-04 01:29:12.735 LOG "memorysetup-gfx-main-allocator-block-size=16777216"
2022-04-04 01:29:12.737 LOG "memorysetup-gfx-thread-allocator-block-size=16777216"
2022-04-04 01:29:12.739 LOG "memorysetup-cache-allocator-block-size=4194304"
2022-04-04 01:29:12.741 LOG "memorysetup-typetree-allocator-block-size=2097152"
2022-04-04 01:29:12.743 LOG "memorysetup-profiler-bucket-allocator-granularity=16"
2022-04-04 01:29:12.745 LOG "memorysetup-profiler-bucket-allocator-bucket-count=8"
2022-04-04 01:29:12.780 LOG "memorysetup-profiler-bucket-allocator-block-size=4194304"
2022-04-04 01:29:12.782 LOG "memorysetup-profiler-bucket-allocator-block-count=1"
2022-04-04 01:29:12.784 LOG "memorysetup-profiler-allocator-block-size=16777216"
2022-04-04 01:29:12.786 LOG "memorysetup-profiler-editor-allocator-block-size=1048576"
2022-04-04 01:29:12.788 LOG "memorysetup-temp-allocator-size-main=4194304"
2022-04-04 01:29:12.790 LOG "memorysetup-job-temp-allocator-block-size=2097152"
2022-04-04 01:29:12.793 LOG "memorysetup-job-temp-allocator-block-size-background=1048576"
2022-04-04 01:29:12.795 LOG "memorysetup-job-temp-allocator-reduction-small-platforms=262144"
2022-04-04 01:29:13.008 LOGLoading player data from data.unity3d
2022-04-04 01:29:13.014 LOGInitialize engine version: 2021.2.4f1 (99ba6aa4c552)
2022-04-04 01:29:13.018 LOG[Subsystems] Discovering subsystems at path UnitySubsystems
2022-04-04 01:29:13.022 LOGCreating WebGL 2.0 context.
2022-04-04 01:29:13.108 LOGRenderer: WebKit WebGL
2022-04-04 01:29:13.111 LOGVendor: WebKit
2022-04-04 01:29:13.114 LOGVersion: OpenGL ES 3.0 (WebGL 2.0 (OpenGL ES 3.0 Chromium))
2022-04-04 01:29:13.117 LOGGLES: 3
2022-04-04 01:29:13.129 LOGOPENGL LOG: Creating OpenGL ES 3.0 graphics device ; Context level ; Context handle 1
2022-04-04 01:29:13.588 LOGInput Manager initialize...
2022-04-04 01:29:14.088 LOGOdin Serializer ArchitectureInfo initialization with defaults (all unaligned read/writes disabled).
2022-04-04 01:29:14.094 LOGOdin Serializer detected whitelisted runtime platform WebGLPlayer and memory read test succeeded; enabling all unaligned memory read/writes.
2022-04-04 01:29:15.508 INFOStats: WebGL 2.0 WebGL Mem: 58/138 MB Managed Mem: 30 MB Unity Mem: 28 MB Video Mem: 512 MB
2022-04-04 01:29:17.561 INFOCheckpoint-U-30 - Bootloader.Init Start - Mem: 11/29/41/138 MB
2022-04-04 01:29:17.582 INFOCheckpoint-U-31 - Init Loading Screen - Mem: 11/30/42/138 MB
2022-04-04 01:29:17.588 INFOCheckpoint-U-32 - Init AssetRegistry - Mem: 11/30/42/138 MB
2022-04-04 01:29:17.866 INFOCheckpoint-U-33 - Download Play Bundles - Mem: 13/33/46/165 MB
2022-04-04 01:29:17.883 INFOCheckpoint-U-34 - Init Local Storage - Mem: 13/33/46/165 MB
2022-04-04 01:29:17.890 INFOCheckpoint-U-35 - Init FlashVars - Mem: 13/33/46/165 MB
2022-04-04 01:29:17.908 INFOCheckpoint-U-40 - Init HUD - Mem: 13/33/46/165 MB
2022-04-04 01:29:18.296 INFOCheckpoint-U-45 - Init Farm Controller - Mem: 19/41/60/165 MB
2022-04-04 01:29:18.311 INFOCheckpoint-U-50 - Processing Params - Mem: 19/41/60/165 MB
2022-04-04 01:29:18.379 INFOCheckpoint-U-51 - Init Sub Controllers - Mem: 20/41/61/165 MB
2022-04-04 01:29:18.409 INFOCheckpoint-U-52 - Init Preferences - Mem: 21/41/62/165 MB
2022-04-04 01:29:18.414 INFOCheckpoint-U-53 - Load Prefs into UI - Mem: 21/41/62/165 MB
2022-04-04 01:29:18.543 INFOCheckpoint-U-54 - Init Engine - Mem: 19/39/59/165 MB
2022-04-04 01:29:18.556 INFOCheckpoint-U-55 - Init ItemDefs - Mem: 19/39/59/165 MB
2022-04-04 01:29:18.570 LOGUsing Facebook Unity SDK v11.0.0 with FBJSSDK/v8.0 FBUnityWebGL/11.0.0
2022-04-04 01:29:19.338 INFOCheckpoint-U-56 - Init RecipeDefs - Mem: 66/45/111/238 MB
2022-04-04 01:29:20.592 INFOCheckpoint-U-57 - Init Misc Defs - Mem: 61/41/103/238 MB
2022-04-04 01:29:24.341 INFOCheckpoint-U-60 - Load User - Mem: 49/40/89/238 MB
2022-04-04 01:29:25.356 INFOCheckpoint-U-61 - User Loaded - Mem: 51/40/92/238 MB
2022-04-04 01:29:25.361 INFOCheckpoint-U-62 - Main Avatar Loaded - Mem: 51/40/92/238 MB
2022-04-04 01:29:25.406 INFOCheckpoint-U-70 - Go To Farm - Mem: 51/40/92/238 MB
2022-04-04 01:29:25.415 INFOCheckpoint-U-75 - GoToFarmAsync - Mem: 51/40/92/238 MB
2022-04-04 01:29:46.358 INFOCheckpoint-DONE - Map Loaded - Mem: 64/53/118/238 MB
------------------------------------
2022-04-04 01:30:48.558 LOG[SFS - ERROR] [WebSocketLayer] Communication error: Abnormal disconnection.
2022-04-04 01:31:08.042 INFOCheckpoint-U-70 - Go To Farm - Mem: 68/58/126/238 MB
2022-04-04 01:31:08.049 INFOCheckpoint-U-72 - Load_Farm_Info - Mem: 68/58/126/238 MB
2022-04-04 01:31:08.575 INFOCheckpoint-U-74 - Load_Farm_Info Done - Mem: 68/58/126/238 MB
2022-04-04 01:31:08.583 INFOCheckpoint-U-75 - GoToFarmAsync - Mem: 68/58/126/238 MB
2022-04-04 01:31:08.596 INFOStats: WebGL 2.0 WebGL Mem: 126/238 MB Managed Mem: 68 MB Unity Mem: 57 MB Video Mem: 512 MB
2022-04-04 01:31:09.393 INFOCheckpoint-DONE - Map Loaded - Mem: 68/54/123/238 MB
------------------------------------
2022-04-04 01:32:09.303 LOG[SFS - ERROR] [WebSocketLayer] Communication error: Abnormal disconnection.
Hi atvchick,
I moved your post the thread about crashing and disconnects.
Please check if there is any update for Windows or Mac, you can type update in the search box and you usually get "search for updates", you have to follow the instructions. Remember to close and restart after updating.

Also make sure your browser is updated as sometimes they do not automatically update.

Disable all extensions added to your browser. Any that would change the way Facebook looks, perhaps to the old classic look or hide Facebook ads. Those have caused problems with being able to load the game.


Also try the steps in the first post of this thred and check the minimum requirements for playing.

FarmerWitch
Apr 05 2022, 03:26 AM
ID number 556304007


2022-04-05 07:29:05.099 INFOCheckpoint-B-000 - Initialized
2022-04-05 07:29:05.102 LOGFT Client Services Inited.
2022-04-05 07:29:05.248 LOGSessionId: 3050929
Browser: Blink: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.75 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) HD Graphics 620 Direct3D11 vs_5_0 ps_5_0, D3D11)
2022-04-05 07:29:17.608 LOGnavigator.mediaDevices support available
2022-04-05 07:34:04.098 ERRORwasm streaming compile failed: TypeError: Could not download wasm module
2022-04-05 07:34:04.100 WARNWebAssembly streaming compilation failed! This can happen for example if "Content-Encoding" HTTP header is incorrectly enabled on the server for file https://cdn.slashkey.com/flash/farm/main/1231-235959/Build/Build309.wasm.gz, but the file is not pre-compressed on disk (or vice versa). Check the Network tab in browser Devtools to debug server header configuration.
2022-04-05 07:34:04.103 ERRORfalling back to ArrayBuffer instantiation
2022-04-05 07:37:20.887 ERRORFailed to download file https://cdn.slashkey.com/flash/farm/main/1231-235959/Build/Build309.data.gz

marymarcel
Apr 05 2022, 08:16 AM
ID number 556304007


2022-04-05 07:29:05.099 INFOCheckpoint-B-000 - Initialized
2022-04-05 07:29:05.102 LOGFT Client Services Inited.
2022-04-05 07:29:05.248 LOGSessionId: 3050929
Browser: Blink: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.75 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) HD Graphics 620 Direct3D11 vs_5_0 ps_5_0, D3D11)
2022-04-05 07:29:17.608 LOGnavigator.mediaDevices support available
2022-04-05 07:34:04.098 ERRORwasm streaming compile failed: TypeError: Could not download wasm module
2022-04-05 07:34:04.100 WARNWebAssembly streaming compilation failed! This can happen for example if "Content-Encoding" HTTP header is incorrectly enabled on the server for file https://cdn.slashkey.com/flash/farm/main/1231-235959/Build/Build309.wasm.gz, but the file is not pre-compressed on disk (or vice versa). Check the Network tab in browser Devtools to debug server header configuration.
2022-04-05 07:34:04.103 ERRORfalling back to ArrayBuffer instantiation
2022-04-05 07:37:20.887 ERRORFailed to download file https://cdn.slashkey.com/flash/farm/main/1231-235959/Build/Build309.data.gz

Hi FarmerWitch :)

Is this error showing up in the Console prevents you to continue working?

What were you doing when you get this error?

Thanks!

Farmer_Susan
Apr 06 2022, 08:33 AM
I was able to send and accept gifts this morning but can't seem to log in to play. On Chrome, I'm getting the "Your browser does not support WebGL." error. On Firefox, it just keeps trying to load, but then refreshing - over and over.

I was playing with no issues last night.

marymarcel
Apr 06 2022, 08:43 AM
I was able to send and accept gifts this morning but can't seem to log in to play. On Chrome, I'm getting the "Your browser does not support WebGL." error. On Firefox, it just keeps trying to load, but then refreshing - over and over.

I was playing with no issues last night.

Hi Susan :)

I moved your post to the thread about HTML5 for problems loading the game.

When this happens, check to be sure your browser is up to date and also if you have any pending updated for Windows or Mac in case you use it.

Then close your browser and restart your computer. See if that fixed the problem.

If not, then clear your browser cache. The first time you load the game after the clearing it will load slowly as all graphics have to be loaded again.
In case you need instructions on how to clear your browser cache, please visit the following link:
http://r1.slashkey.com/forum/showthread.php?t=421890

marymarcel
Apr 06 2022, 08:54 AM
If this helps: ID number ( 533294769 )

Hi Susan :)

I moved your previous post and answered you in the following link:
http://r1.slashkey.com/forum/showthread.php?p=6489978#post6489978

Farmer_Susan
Apr 06 2022, 09:16 AM
Worked, thanks!

marymarcel
Apr 06 2022, 09:22 AM
Worked, thanks!

You are welcome Susan :)

Clohar
Apr 07 2022, 07:35 PM
Hi, I can't open the game blocking with the following text in yellow. Can you help me. Icleaned all browzers, mem cache of the game, made a clean up of my PC nothing solving the problem not even a reboot of my system

ID number ( 1593240078 ) 2022-04-08 00:29:08.939 ERRORCompressed TextureFormat RGBA Compressed DXT5|BC3 requires a texture size that is a multiple of 4
2022-04-08 00:29:08.945 ERRORUnityException: Failed to create texture because of invalid parameters.
at UnityEngine.Texture2D.Internal_Create (UnityEngine.Texture2D mono, System.Int32 w, System.Int32 h, System.Int32 mipCount, UnityEngine.Experimental.Rendering.GraphicsFormat format, UnityEngine.Experimental.Rendering.TextureCreation Flags flags, System.IntPtr nativeTex) [0x00000] in <00000000000000000000000000000000>:0

marymarcel
Apr 07 2022, 08:28 PM
Hi, I can't open the game blocking with the following text in yellow. Can you help me. Icleaned all browzers, mem cache of the game, made a clean up of my PC nothing solving the problem not even a reboot of my system

ID number ( 1593240078 ) 2022-04-08 00:29:08.939 ERRORCompressed TextureFormat RGBA Compressed DXT5|BC3 requires a texture size that is a multiple of 4
2022-04-08 00:29:08.945 ERRORUnityException: Failed to create texture because of invalid parameters.
at UnityEngine.Texture2D.Internal_Create (UnityEngine.Texture2D mono, System.Int32 w, System.Int32 h, System.Int32 mipCount, UnityEngine.Experimental.Rendering.GraphicsFormat format, UnityEngine.Experimental.Rendering.TextureCreation Flags flags, System.IntPtr nativeTex) [0x00000] in <00000000000000000000000000000000>:0

Hi Clohar :)

Check that your browser is still up to date, also check if you have any pending update for Windows or Mac in case you use it.

Also, close everything and then restart your computer.

atvchick95
Apr 07 2022, 08:33 PM
I still have all the same other issues with freezing/crashing no matter what I do. but this issue is new

I don't get on during the week until after I get off work at 4:15 pm EST. This started today, I am able to recreate the problem since it happens every single time. I have used two browsers both fully updated 1st browser is Chrome 2nd is Firefox, both had cookies/cache/ history (all time) cleared, extensions turned off and no other tabs open. It happens when I try to go to my farm #8. And it also started doing it on Farm #12.

I never had any issues when the game was in BETA and played with JAVA I understand that JAVA isn't used any longer but this is just ridiculous I came back after taking a year or so off to nothing but issues I've been playing farmtown since the day it was released on MYSPACE! Yes I've played for that long. with some time off here and there but I usually always pop on at least once in that time of being off even if it's just to decorate my home farm for a holiday

2022-04-08 01:28:01.909 WARNWARNING: Ajax.Send_Ajax_Request - got error: ConnectionError, Unknown Error, https://w21.slashkey.com/facebook/farm/ajax.php?uid=1639386165&platform=facebook&call_sig=72038f20cbfc975fefcdd0d03cbfd1e2&call_sig_time=1649381219&fb_locale=en_US&mps=f3&signed_request=H0EngDPnjran8fpK3uhwnvPFog9K0ZksmCM PZeRB1qE=.eyJhbGdvcml0aG0iOiJITUFDLVNIQTI1NiIsImV4 cGlyZXMiOjUwOTk1NjUsImlzc3VlZF9hdCI6MTY0OTM4MTIxNy wib2F1dGhfdG9rZW4iOiJFQUFBQURUWkFaQzQxOEJBQktRZjNY a2Z5ODlYTzl3Q21FSFVjcGFNalN3MExXZHZXbEtHTXQ1aUpYVH VkcEpaQVlOcVA1S2VaQ1ZscjB2SXN3YVMzRXRjNDJHSFEwZmd5 TWJTdUE1ak5EZnl0Y3laQVdXYWpiSGw2d01iNVpBbGVlTnNlVE dnZmdGMThZWkF2UExiT09WaUVjb3RJMHhzZW04eUdWZE96ekZY WkF3WkRaRCIsInRva2VuX2Zvcl9idXNpbmVzcyI6IkFieTRpRW dLQzRDUGpIMFUiLCJ1c2VyX2lkIjoiMTYzOTM4NjE2NSJ9

Tiger
Apr 08 2022, 05:55 AM
I still have all the same other issues with freezing/crashing no matter what I do. but this issue is new

I don't get on during the week until after I get off work at 4:15 pm EST. This started today, I am able to recreate the problem since it happens every single time. I have used two browsers both fully updated 1st browser is Chrome 2nd is Firefox, both had cookies/cache/ history (all time) cleared, extensions turned off and no other tabs open. It happens when I try to go to my farm #8. And it also started doing it on Farm #12.

I never had any issues when the game was in BETA and played with JAVA I understand that JAVA isn't used any longer but this is just ridiculous I came back after taking a year or so off to nothing but issues I've been playing farmtown since the day it was released on MYSPACE! Yes I've played for that long. with some time off here and there but I usually always pop on at least once in that time of being off even if it's just to decorate my home farm for a holiday

2022-04-08 01:28:01.909 WARNWARNING: Ajax.Send_Ajax_Request - got error: ConnectionError, Unknown Error, https://w21.slashkey.com/facebook/farm/ajax.php?uid=1639386165&platform=facebook&call_sig=72038f20cbfc975fefcdd0d03cbfd1e2&call_sig_time=1649381219&fb_locale=en_US&mps=f3&signed_request=H0EngDPnjran8fpK3uhwnvPFog9K0ZksmCM PZeRB1qE=.eyJhbGdvcml0aG0iOiJITUFDLVNIQTI1NiIsImV4 cGlyZXMiOjUwOTk1NjUsImlzc3VlZF9hdCI6MTY0OTM4MTIxNy wib2F1dGhfdG9rZW4iOiJFQUFBQURUWkFaQzQxOEJBQktRZjNY a2Z5ODlYTzl3Q21FSFVjcGFNalN3MExXZHZXbEtHTXQ1aUpYVH VkcEpaQVlOcVA1S2VaQ1ZscjB2SXN3YVMzRXRjNDJHSFEwZmd5 TWJTdUE1ak5EZnl0Y3laQVdXYWpiSGw2d01iNVpBbGVlTnNlVE dnZmdGMThZWkF2UExiT09WaUVjb3RJMHhzZW04eUdWZE96ekZY WkF3WkRaRCIsInRva2VuX2Zvcl9idXNpbmVzcyI6IkFieTRpRW dLQzRDUGpIMFUiLCJ1c2VyX2lkIjoiMTYzOTM4NjE2NSJ9

Hi atvchick95,

Our apologies that no-one was available to reply to you sooner.

I've tried both your farms 8 and 12 this morning and no problems with those at all.
When you see a ConnectionError in the console it usually means that you have a temporary internet issue, perhaps that is why you were fine with some of your farms but then it would disconnect again when you went to the others.

I had a look at your other post where you had a different error showing which also causes a disconnect. Was that while working for other farmer or when loading one of your own farms?

In that same post we could see that your browsers were using an older version. Have you checked for browser updates today? If not please do so in both of the browsers you prefer to use. Then close the browsers to allow them to finish updating and clear the memory it's been using.

Then, if you are using a saved bookmark in your browser to load the game, please don't use that, instead use either the Play FarmTown button at the top of the game screen or the Facebook link for Farm Town at the left side of your Facebook News Feed. This is just to ensure that you are not loading an older version of the game.

I have temporarily turned off everything in your game preferences like show crops etc so that you have less to load when you next load the game.
When you next load the game see if it immediately disconnects without anything showing. If it does then you likely have in internet issue.
If it does not disconnect then try visiting 8 and 12 and see if the problem happens on those or a different error shows up.
If those farms are also fine you can gradually start showing some of the preferences like show crops, one at a time and see what happens as you add more items that you need to work on.



If you continue to have problems, like getting disconnected on bigger/heavier farms please continue with the rest of what is in this post:

In Taz's reply to you he also asked you to check the items in the first post on page one.
Did you compare your computer to the technical requirements listed there?
Here's the link to it for convenience:
http://r1.slashkey.com/forum/showthread.php?t=650270

In that list there is also the compressed graphics setting that you can try to see if that helps you. That setting will help if you're having difficulty with loading the bigger farms with more items on it than others.

If after adding that setting and reloading the game you are still having difficulties with bigger farms what you can try when you are doing farm work for your self or for other farmers is make sure that you only show the items that need to be worked, don't show everything that doesn't need doing like, building, facilites, decorations etc as that's just more for you to load so you don't need those showing.

atvchick95
Apr 08 2022, 05:05 PM
No problem. I know you all are busy :)

As for my 1st post, yes I updated Chrome, I've cleared cache, I used Firefox (had to download it as I always use Chrome) My computer meets all requirements. The crashing to where I get the sad face, is on other players farms. the pop up for disconnect from the game server is on my own farm and others, I know it used to pop up if you were in active for say 5 minutes or so , but It does it while I'm doing stuff so I know that's not popping up because I'm inactive, Like I'll be working in my faculty manager and it's popping up several times through out the process

Last nights issue (this post here) is at random times, I didn't see your reply until after I got on so I will have to go hide everything again and try that So far though it's been farm 8 and I have to refresh when it does it due to it freezing my game up, usually after about 4 refreshes It loads, then will do it again later.

I will have to double check because today I've not been in full screen much, but I think each time farm 8 froze I was in full screen, but again I'll double check and do the testing too with hiding everything/unhiding after so long to see if that has anything to do with it.

In my humble opinion I'm not so sure it has to do with my internet connection, I have good connection and my computer never shows me dropping connection when it happens. Of course I know that could still be the issue and it's just not disconnecting long enough to show on my end. Also my computer (Desktop HP) is connected through WIFI but I've never had any internet connection issues or intermitted disconnects before on anything I've done.

Oh and I do not use a saved version or book marked version I open Google, Go to my facebook, click farmtown and play. I don't even have other tabs open while I'm playing.

I will test those other options you gave me through out tonight. and see how that works, along with testing my farm 8 issue on full screen vs. non full screen.

Thanks for the help,
Hope you have a great weekend.
- Kelli

rexene1
Apr 12 2022, 12:15 AM
I can load this game sometimes and sometimes not. Hope it can be fixed. Thanks.

Tiger
Apr 12 2022, 05:18 AM
I can load this game sometimes and sometimes not. Hope it can be fixed. Thanks.

Hi rexene,

I have moved your post to the thread for issues loading.
Please make sure that you have done any computer and browser updates, then go to the first post on page one of this thread (http://r1.slashkey.com/forum/showthread.php?t=650270) and have a look at the all the information there for information more help and to see if your computer meets the technical requirements need to play.

This is the link to one of your smaller farms, see if you can load that one fine. If you can, turn off everything in your game preferences when you don't need to see something so you have less to load. For example if you were doing farm work, you wouldn't need to show things like decorations, buildings, facilites etc while you were doing those:
https://apps.facebook.com/farmtown/play/?farm_id=1661640352&farm_ix=22

kejusa
Apr 13 2022, 07:07 AM
Hi
I got hit with this today WebGL Supported, but DISABLED ------------------- ERROR!
ID number ( 1667790253 ) please can you advise? I was using updated Google Chrome browser.
Many thanks

Tiger
Apr 13 2022, 07:34 AM
Hi
I got hit with this today WebGL Supported, but DISABLED ------------------- ERROR!
ID number ( 1667790253 ) please can you advise? I was using updated Google Chrome browser.
Many thanks

Hi kejusa,

I have moved your post to the thread about not loading.

After updating the browser did you, close it then reopen it? If you haven't yet or it's done that since then, try closing the browser for a couple of minutes, then reopen it and it should be fine. If you haven't done so also make sure that you check for and have done all your computer updates.

atvchick95
Apr 13 2022, 04:42 PM
Hi atvchick95,

Our apologies that no-one was available to reply to you sooner.

I've tried both your farms 8 and 12 this morning and no problems with those at all.
When you see a ConnectionError in the console it usually means that you have a temporary internet issue, perhaps that is why you were fine with some of your farms but then it would disconnect again when you went to the others.

I had a look at your other post where you had a different error showing which also causes a disconnect. Was that while working for other farmer or when loading one of your own farms?

In that same post we could see that your browsers were using an older version. Have you checked for browser updates today? If not please do so in both of the browsers you prefer to use. Then close the browsers to allow them to finish updating and clear the memory it's been using.

Then, if you are using a saved bookmark in your browser to load the game, please don't use that, instead use either the Play FarmTown button at the top of the game screen or the Facebook link for Farm Town at the left side of your Facebook News Feed. This is just to ensure that you are not loading an older version of the game.

I have temporarily turned off everything in your game preferences like show crops etc so that you have less to load when you next load the game.
When you next load the game see if it immediately disconnects without anything showing. If it does then you likely have in internet issue.
If it does not disconnect then try visiting 8 and 12 and see if the problem happens on those or a different error shows up.
If those farms are also fine you can gradually start showing some of the preferences like show crops, one at a time and see what happens as you add more items that you need to work on.



If you continue to have problems, like getting disconnected on bigger/heavier farms please continue with the rest of what is in this post:

In Taz's reply to you he also asked you to check the items in the first post on page one.
Did you compare your computer to the technical requirements listed there?
Here's the link to it for convenience:
http://r1.slashkey.com/forum/showthread.php?t=650270

In that list there is also the compressed graphics setting that you can try to see if that helps you. That setting will help if you're having difficulty with loading the bigger farms with more items on it than others.

If after adding that setting and reloading the game you are still having difficulties with bigger farms what you can try when you are doing farm work for your self or for other farmers is make sure that you only show the items that need to be worked, don't show everything that doesn't need doing like, building, facilites, decorations etc as that's just more for you to load so you don't need those showing.

I am still having issues, I just moved some of my farms around, I changed what was farm 12 to farm 13 and Ive been trying for the last 20 minutes to get to now farm 13 and it keeps freezing the game up and gives the error that I will post below. It does not matter what if I have any buildings, decorations etc. showing or not, also doesn't matter if it's full screen or not since I moved the placement of the offending farm (old farm 12) and still getting this same error, it makes me think it is something in game with this particular farm. I have refreshed about 20 times if not more and once fully loaded after refreshing the page, I go straight to it and it freezes almost instantly. I have all extensions on chrome shut off, chrome is up to date, all cookies/cache. deleted (Advanced, All time Like I always do) no other tabs open, Computer has more than the recommended requirements to play the game , computer is shut down every night and doesn't get turned back on until I get off work at 4 pm . I have the same issue if I use Firefox. Also I do use wifi on my desktop i'm not hard wired, but my internet speeds are good, I just ran a speedtest using Speedtest. net - Ping is 29MS, Download is: 78.95MBPS, and upload is 20.28 MBPS.

So I'm pretty much at a loss as to why this one particular farm freezes, and why I randomly crash While I'm on other peoples farms working, and when I refresh after crashing I only get the pop up to be rehired once in a blue moon.

Here is the error "Warning" when my Farm 12 (now 13) freezes

Taz D
Apr 13 2022, 05:21 PM
I am still having issues, I just moved some of my farms around, I changed what was farm 12 to farm 13 and Ive been trying for the last 20 minutes to get to now farm 13 and it keeps freezing the game up and gives the error that I will post below. It does not matter what if I have any buildings, decorations etc. showing or not, also doesn't matter if it's full screen or not since I moved the placement of the offending farm (old farm 12) and still getting this same error, it makes me think it is something in game with this particular farm. I have refreshed about 20 times if not more and once fully loaded after refreshing the page, I go straight to it and it freezes almost instantly. I have all extensions on chrome shut off, chrome is up to date, all cookies/cache. deleted (Advanced, All time Like I always do) no other tabs open, Computer has more than the recommended requirements to play the game , computer is shut down every night and doesn't get turned back on until I get off work at 4 pm . I have the same issue if I use Firefox. Also I do use wifi on my desktop i'm not hard wired, but my internet speeds are good, I just ran a speedtest using Speedtest. net - Ping is 29MS, Download is: 78.95MBPS, and upload is 20.28 MBPS.

So I'm pretty much at a loss as to why this one particular farm freezes, and why I randomly crash While I'm on other peoples farms working, and when I refresh after crashing I only get the pop up to be rehired once in a blue moon.

Here is the error "Warning" when my Farm 12 (now 13) freezes
Hi Atvchick,
Please note that your internet to your service provideris only one link in the internet for your data to get to and from the Farm Town servers. That data goes through many links between your computer and the Facebook app server and then more links between there and the Farm Town servers. Any one of those links having problems can slow your data down and even cause your game to lose connection and go off line from the servers. Unfortunately there is no way for us to monitor or get those links fixed as they are not under the control of Farm Town. The only thing you can do is wait it out and hope the owners of those links realize there is a problem and get it fixed.



For you one farm problem, moving that farm around is obviously not helping. From what you are saying about that farm there is something wrong with it. I have loaded your farms and gone to that farm with no problems. From what I can see you only have a few buildings and a crop on it, so should not be causing that error.
I would suggest you report this farm error to Support and let them look at it to see if they can figure it out. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

atvchick95
Apr 14 2022, 06:50 PM
Hi Atvchick,
Please note that your internet to your service provideris only one link in the internet for your data to get to and from the Farm Town servers. That data goes through many links between your computer and the Facebook app server and then more links between there and the Farm Town servers. Any one of those links having problems can slow your data down and even cause your game to lose connection and go off line from the servers. Unfortunately there is no way for us to monitor or get those links fixed as they are not under the control of Farm Town. The only thing you can do is wait it out and hope the owners of those links realize there is a problem and get it fixed.



For you one farm problem, moving that farm around is obviously not helping. From what you are saying about that farm there is something wrong with it. I have loaded your farms and gone to that farm with no problems. From what I can see you only have a few buildings and a crop on it, so should not be causing that error.
I would suggest you report this farm error to Support and let them look at it to see if they can figure it out. To contact Support click on the link below, fill out the form and submit it. Be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you are having a problem getting responses from Support please read the information in the following link:
http://www.slashkey.com/forum/showthread.php?t=644366

Thank You I will give Support a go. That Farm thing is just annoying more than anything , specially since it's always random like when I logged in tonight after work I've been on for about 1 1/2 hrs or so and it's working fine I can go from farm to farm and it doesn't freeze up on that one, but it acted exactly the same way yesterday and around 9pm or so EST it started acting up, over the weekend it was just at random times , It probably would do it during the day to at random times too but I'm at work during the week so It doesn't get the chance to give me grief LOL

I will also let Support know about the random crashing when I am working on others farms' getting the grey screen w/ sad face. and when I refresh my game I hardly ever get the rehire option. it just happened about 3 minutes ago I refreshed and nothing came up to go back and finish working. I was on a players farm that had a total of 23 farms hired me to work them all and I was only on number 11. So I end up losing out on a lot of coins and xp when it doesn't pop up to rehire after a crash

katrina719
Apr 16 2022, 03:15 PM
ID number ( 100000295778999)

2022-04-16 19:49:01.260 WARNWARNING: DOTween Log: DOTWEEN Max Tweens reached: capacity has automatically been increased from 200/50 to 500/50. Use DOTween.SetTweensCapacity to set it manually at startup

Did I do something wrong? I don't understand the lingo :confused:

Taz D
Apr 16 2022, 03:21 PM
ID number ( 100000295778999)

2022-04-16 19:49:01.260 WARNWARNING: DOTween Log: DOTWEEN Max Tweens reached: capacity has automatically been increased from 200/50 to 500/50. Use DOTween.SetTweensCapacity to set it manually at startup

Did I do something wrong? I don't understand the lingo :confused:
Hi Katrina,
I moved your post to the HTML thread about errors.
Did this cause you to not be able to start the game?

I think this just means it increased memory capacity for the game and should not be a problem.

katrina719
Apr 17 2022, 10:01 AM
Hi Katrina,
I moved your post to the HTML thread about errors.
Did this cause you to not be able to start the game?

I think this just means it increased memory capacity for the game and should not be a problem.

Hi Taz! Thanks for the reply. The game is fine all around for me, I just thought that I missed an upgrade or something on Firefox.

And this is from my main account on Chrome. I will not worry then, and thank you again :)

2022-04-17 14:48:29.000 WARNWARNING: Ajax.Send_Ajax_Request - got error: ConnectionError, Unknown Error, https://w25.slashkey.com/facebook/farm/ajax.php?uid=690252375&platform=facebook&call_sig=a35f16098c11d127c716ef5dd0a09348&call_sig_time=1650205716&fb_locale=en_US&mps=f3&signed_request=GJbs4shzOaXBy32gY58rOnyGT8arquyXoSY DJb3KDqM=.eyJhbGdvcml0aG0iOiJITUFDLVNIQTI1NiIsImV4 cGlyZXMiOjUxODM5OTYsImlzc3VlZF9hdCI6MTY1MDIwNTcxNi wib2F1dGhfdG9rZW4iOiJFQUFBQURUWkFaQzQxOEJBSzRiN20y WkNwMmtYR2VvOVpBazBNS0NtV2t2WUZkcmRhRXdaQjdaQjRNMV JrZHVJYlFMRm9hejdvcG81c3dudUF2N0Q5RGlyNktLR2lmWkNG WkNEWG9RV0hIb1lzcTBuT3ZuWGRDOU9YVE1pWkEzcFFudkU4Y2 1ZM0J2UjhKd0t6V1JJcEhlYkQ4Nk96OW1oRUphWkNoTXpnQjFB bmpqd3daRFpEIiwidG9rZW5fZm9yX2J1c2luZXNzIjoiQWJ3a1 JLSXZWVThpeDdvVyIsInVzZXJfaWQiOiI2OTAyNTIzNzUifQ==

marymarcel
Apr 17 2022, 10:13 AM
Hi Taz! Thanks for the reply. The game is fine all around for me, I just thought that I missed an upgrade or something on Firefox.

And this is from my main account on Chrome. I will not worry then, and thank you again :)

2022-04-17 14:48:29.000 WARNWARNING: Ajax.Send_Ajax_Request - got error: ConnectionError, Unknown Error, https://w25.slashkey.com/facebook/farm/ajax.php?uid=690252375&platform=facebook&call_sig=a35f16098c11d127c716ef5dd0a09348&call_sig_time=1650205716&fb_locale=en_US&mps=f3&signed_request=GJbs4shzOaXBy32gY58rOnyGT8arquyXoSY DJb3KDqM=.eyJhbGdvcml0aG0iOiJITUFDLVNIQTI1NiIsImV4 cGlyZXMiOjUxODM5OTYsImlzc3VlZF9hdCI6MTY1MDIwNTcxNi wib2F1dGhfdG9rZW4iOiJFQUFBQURUWkFaQzQxOEJBSzRiN20y WkNwMmtYR2VvOVpBazBNS0NtV2t2WUZkcmRhRXdaQjdaQjRNMV JrZHVJYlFMRm9hejdvcG81c3dudUF2N0Q5RGlyNktLR2lmWkNG WkNEWG9RV0hIb1lzcTBuT3ZuWGRDOU9YVE1pWkEzcFFudkU4Y2 1ZM0J2UjhKd0t6V1JJcEhlYkQ4Nk96OW1oRUphWkNoTXpnQjFB bmpqd3daRFpEIiwidG9rZW5fZm9yX2J1c2luZXNzIjoiQWJ3a1 JLSXZWVThpeDdvVyIsInVzZXJfaWQiOiI2OTAyNTIzNzUifQ==

Hi katrina :)

Taz is not available at this moment.

Please be sure that Chrome is up to date, last version is 100.0.4896.127

Also check if you have any pending update for Windows or Mac in case you use it.

It could be that you are having an connection problem, you could also try to reset your router/modem for a minute and see if the problem is fixed.

Can you work on your farms, no matter the error showing up in the console?

rexene1
Apr 17 2022, 07:57 PM
Cannot load farm

Taz D
Apr 17 2022, 08:43 PM
Cannot load farm
Hi Rexene,
Your previous post about this was answered on the following page link:
http://www.slashkey.com/forum/showthread.php?t=650270&page=478
Please find your post down the page and the answer directly below it.

RevelationBreeze
Apr 18 2022, 09:17 PM
game blinking wont fully load

Taz D
Apr 18 2022, 10:42 PM
game blinking wont fully load
Hi RevelationBreeze,
Which browser are you using? Double check if it is up to date and also if you have any pending update for Windows or Mac in case you use it.
Disable all extensions added to your browser. Any that would change the way Facebook looks, perhaps to the old classic look or hide Facebook ads. Those have caused problems with being able to load the game.



Also there are steps you can try to check your computer in the first post on the first page of this thread. There are also minimum requirements for playing in that post. Make sure your computer meets those requirements.

kathleenkelly
Apr 22 2022, 03:36 PM
Graphics Feature Status
Canvas: Hardware accelerated
Canvas out-of-process rasterization: Disabled
Direct Rendering Display Compositor: Disabled
Compositing: Hardware accelerated
Multiple Raster Threads: Enabled
OpenGL: Enabled
Rasterization: Hardware accelerated
Raw Draw: Disabled
Skia Renderer: Enabled
Video Decode: Hardware accelerated
Video Encode: Hardware accelerated
Vulkan: Disabled
WebGL: Hardware accelerated
WebGL2: Hardware accelerated




Using Chrome on a PC, all hardware and browsers are updated, I can see the spinning cube, I have cleared cache and cookies and restarted my browser. Thank you!

Taz D
Apr 22 2022, 03:43 PM
Graphics Feature Status
Canvas: Hardware accelerated
Canvas out-of-process rasterization: Disabled
Direct Rendering Display Compositor: Disabled
Compositing: Hardware accelerated
Multiple Raster Threads: Enabled
OpenGL: Enabled
Rasterization: Hardware accelerated
Raw Draw: Disabled
Skia Renderer: Enabled
Video Decode: Hardware accelerated
Video Encode: Hardware accelerated
Vulkan: Disabled
WebGL: Hardware accelerated
WebGL2: Hardware accelerated




Using Chrome on a PC, all hardware and browsers are updated, I can see the spinning cube, I have cleared cache and cookies and restarted my browser. Thank you!
Hi Kathleenkelly,
There was a release just recently of a fix for a gift sending problem.
Please try clearing your memcache (link below), then when the page of unsetting text opens close that as it is done.
If your farm is open close it. Then reopen and try again.
https://apps.facebook.com/farmtown/p...lear_memcached (https://apps.facebook.com/farmtown/play/?do=clear_memcached)

SirMatthew KC
Apr 24 2022, 05:07 AM
I keep getting this error. I can't work ANY facilities. I've cleared my cache, did a memcached, still nothing.

2022-04-24 10:06:05.079 ERRORwasm streaming compile failed: CompileError: WebAssembly.instantiateStreaming(): unexpected end of stream @+37509710
2022-04-24 10:06:05.081 WARNWebAssembly streaming compilation failed! This can happen for example if "Content-Encoding" HTTP header is incorrectly enabled on the server for file https://cdn.slashkey.com/flash/farm/main/1231-235959/Build/Build309.wasm.gz, but the file is not pre-compressed on disk (or vice versa). Check the Network tab in browser Devtools to debug server header configuration.
2022-04-24 10:06:05.081 ERRORfalling back to ArrayBuffer instantiation
2022-04-24 10:06:05.166 ERRORfailed to asynchronously prepare wasm: CompileError: WebAssembly.instantiate(): expected 40419046 bytes, fell off end @+850490
2022-04-24 10:06:05.167 LOG{}
2022-04-24 10:06:05.175 ERROR{}

Taz D
Apr 24 2022, 08:55 AM
I keep getting this error. I can't work ANY facilities. I've cleared my cache, did a memcached, still nothing.

2022-04-24 10:06:05.079 ERRORwasm streaming compile failed: CompileError: WebAssembly.instantiateStreaming(): unexpected end of stream @+37509710
2022-04-24 10:06:05.081 WARNWebAssembly streaming compilation failed! This can happen for example if "Content-Encoding" HTTP header is incorrectly enabled on the server for file https://cdn.slashkey.com/flash/farm/main/1231-235959/Build/Build309.wasm.gz, but the file is not pre-compressed on disk (or vice versa). Check the Network tab in browser Devtools to debug server header configuration.
2022-04-24 10:06:05.081 ERRORfalling back to ArrayBuffer instantiation
2022-04-24 10:06:05.166 ERRORfailed to asynchronously prepare wasm: CompileError: WebAssembly.instantiate(): expected 40419046 bytes, fell off end @+850490
2022-04-24 10:06:05.167 LOG{}
2022-04-24 10:06:05.175 ERROR{}
Hi SirMatthew,
I moved your post to the thread about errors.
Please make sure your browser and computer are up to date. If there are updates required for those they can cause you not to be able to load.
Also try the steps in the first post of this thread to check if those are working correctly.

tnt2gamer@aol.com
Apr 24 2022, 01:35 PM
https://apps.facebook.com/farmtown/play/?farm_id=100000644707456&farm_ix=35&facility_id=r4&facility_time=1641852889&facility_sig=b27c7bdf832f5af5e9a51b5441d63565 This farm is for
https://www.facebook.com/carmella.lovett It happens every time I load this farm. It says there's no work but I don't click on it. It just defaults. I reported this back in February but no reply. I do like the new farm Unity but getting around in the forum is not farmer friendly. Thanks for all of your help.

I can't find a place to report this. My farm defaults to a neighbor's farm when it loads everytime. My farm ID is 1683985316

Taz D
Apr 24 2022, 02:23 PM
https://apps.facebook.com/farmtown/play/?farm_id=100000644707456&farm_ix=35&facility_id=r4&facility_time=1641852889&facility_sig=b27c7bdf832f5af5e9a51b5441d63565 This farm is for
https://www.facebook.com/carmella.lovett It happens every time I load this farm. It says there's no work but I don't click on it. It just defaults. I reported this back in February but no reply. I do like the new farm Unity but getting around in the forum is not farmer friendly. Thanks for all of your help.

I can't find a place to report this. My farm defaults to a neighbor's farm when it loads everytime. My farm ID is 1683985316
Hi Tnt2gamer,
I am sorry, but I do not find any previous posts about this by you.
Do not use a saved bookmark to your farms as your browser can change that bookmark. Instead use either the the link in your shortcuts in the left column of your Facebook home page or use the button at the top of the forums that says Play FarmTown.

100000226457888
Apr 25 2022, 01:13 AM
Hi, The game is still slow from my side. I cannot use the Farmer's Tool when I am working on people's farms and if there is an overloaded farm my game freezes. It takes me ages to finish some work on my neighbors farms. Can you see to this problem pls? Thanks in advance. Tessa Nurse.

Tiger
Apr 25 2022, 04:15 AM
Hi, The game is still slow from my side. I cannot use the Farmer's Tool when I am working on people's farms and if there is an overloaded farm my game freezes. It takes me ages to finish some work on my neighbors farms. Can you see to this problem pls? Thanks in advance. Tessa Nurse.

Hi Tessa,

When you last posted about this and using the farmers tools were slowing you down, you were asked to compare your computer to the technical requirements needed for Farm Town. Does your computer match or exceed those?

If you didn't check please do so by clicking on this link to be taken to that post. There are also other items you can check on listed in that post. Here's the link: http://r1.slashkey.com/forum/showthread.php?t=650270

marymarcel
May 01 2022, 04:18 PM
Game not loading
States my browser does not support WebGL
I have gone through all the directives and still have same issue

Hi Kongo :)

Please check if your browser is up to date. Also check if you have any pending update for Windows or Mac in case you use it.

Close your browser and reopen and see if the problem is fixed. If not then restart your computer.

If nothing works for you, then clear your browser cache. The first time you load the game for the first time after the clearing it will load slowly as all graphics have to be loaded again.

If you need instructions on how to clear the browser cache, please visit the following link:
http://r1.slashkey.com/forum/showthread.php?t=421890

Kongo
May 01 2022, 04:26 PM
Hi Kongo :)

Please check if your browser is up to date. Also check if you have any pending update for Windows or Mac in case you use it.

Close your browser and reopen and see if the problem is fixed. If not then restart your computer.

If nothing works for you, then clear your browser cache. The first time you load the game for the first time after the clearing it will load slowly as all graphics have to be loaded again.

If you need instructions on how to clear the browser cache, please visit the following link:
http://r1.slashkey.com/forum/showthread.php?t=421890
Thanks I just updated Chrome and loaded like a rebuilt engine!

marymarcel
May 01 2022, 04:28 PM
Thanks I just updated Chrome and loaded like a rebuilt engine!

Great Kongo! Thanks for coming back to let us know :)

Puzzle Pieces
May 03 2022, 07:57 AM
Everyday trying to get on farm these errors stop it from happening. Reload game 5 to 10 times and i can finally get it to load but then a server maintenance window pops up in the farm town boxes and click to reload farms again. I can finally get to my farm this time but I have no trains. Reload the farm 1 more time and it is there.

marymarcel
May 03 2022, 08:19 AM
Everyday trying to get on farm these errors stop it from happening. Reload game 5 to 10 times and i can finally get it to load but then a server maintenance window pops up in the farm town boxes and click to reload farms again. I can finally get to my farm this time but I have no trains. Reload the farm 1 more time and it is there.

Hi Puzzle Pieces :)

I moved your post to the HTML5 thread for loading issues.

Please check if your browser is up to date and also if you have any pending update for Windows or Mac if you use it. It is very important to have all updates done.

Also, reset your router/modem for a minute and see if the problem is fixed.

I temporaly hide all items on your farms to let you load them faster. Then you can click in your preferences, the wrench, and put a check mark to the Show.... options you want.

Go to the first post, first page (http://r1.slashkey.com/forum/showthread.php?t=650270) of this thread and check all suggestions given there and also check the requirements for your computer.

If you have another updated browser in your computer, then try it and see if you get the same problems.

Bratuski
May 03 2022, 08:50 AM
New laptop, how do I get Webassemblay supported in Edge? Thanks

Taz D
May 03 2022, 09:01 AM
New laptop, how do I get Webassemblay supported in Edge? Thanks
Hi Bratuski,
The WebGL is part of the browsers already.

As you have a new laptop, make sure to do updates for Windows or Mac as they do not come completely uipdated. You can type update in the search box and you usually get "search for updates", you have to follow the instructions. Remember to close and restart after updating.


Also make sure your browsers are updated. And allow cookies and pop ups according to the instructions in this link:
http://www.slashkey.com/forum/showthread.php?t=625118

sheroulo
May 04 2022, 11:57 PM
I am unable to log into my farm. Have been playing, game froze so I rebooted. Cleared cache also. Have been trying to get in for over an hour. USER ID number ( 1334012832 ) I am using Chrome. Here's the error: 2022-05-05 04:24:15.150 INFOCheckpoint-B-000 - Initialized
2022-05-05 04:24:15.151 LOGFT Client Services Inited.
2022-05-05 04:24:15.165 LOGSessionId: 4042324
Browser: Blink: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.127 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0, D3D11)
2022-05-05 04:28:13.957 ERRORUnable to load file https://cdn.slashkey.com/flash/farm/main/1231-235959/Build/Build318.framework.js.gz! Check that the file exists on the remote server. (also check browser Console and Devtools Network tab to debug)
2022-05-05 04:30:56.699 ERRORFailed to download file https://cdn.slashkey.com/flash/farm/main/1231-235959/Build/Build318.data.gz

Taz D
May 05 2022, 12:06 AM
I am unable to log into my farm. Have been playing, game froze so I rebooted. Cleared cache also. Have been trying to get in for over an hour. USER ID number ( 1334012832 ) I am using Chrome. Here's the error: 2022-05-05 04:24:15.150 INFOCheckpoint-B-000 - Initialized
2022-05-05 04:24:15.151 LOGFT Client Services Inited.
2022-05-05 04:24:15.165 LOGSessionId: 4042324
Browser: Blink: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/100.0.4896.127 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0, D3D11)
2022-05-05 04:28:13.957 ERRORUnable to load file https://cdn.slashkey.com/flash/farm/main/1231-235959/Build/Build318.framework.js.gz! Check that the file exists on the remote server. (also check browser Console and Devtools Network tab to debug)
2022-05-05 04:30:56.699 ERRORFailed to download file https://cdn.slashkey.com/flash/farm/main/1231-235959/Build/Build318.data.gz
Hi Sheroulo,
Please make sure your Windows and browser are up to date. Be sure you restart your computer after updating.
If they are up to date you might also try restarting your computer.

Bratuski
May 05 2022, 09:15 AM
Hi Bratuski,
The WebGL is part of the browsers already.

As you have a new laptop, make sure to do updates for Windows or Mac as they do not come completely uipdated. You can type update in the search box and you usually get "search for updates", you have to follow the instructions. Remember to close and restart after updating.


Also make sure your browsers are updated. And allow cookies and pop ups according to the instructions in this link:
http://www.slashkey.com/forum/showthread.php?t=625118

ok, updates have been done, went to the link you recommended, allowed cookies, restarted and same problem. and I quote:
an embedded page at slashkey.com says
"your browser does not support WebAssembly."
Please tell me how to fix. Thank you, Bratuski

Taz D
May 05 2022, 09:33 AM
ok, updates have been done, went to the link you recommended, allowed cookies, restarted and same problem. and I quote:
an embedded page at slashkey.com says
"your browser does not support WebAssembly."
Please tell me how to fix. Thank you, Bratuski
Hi Bratuski,
Make sure you do not have any add ons or plugins enabled like adblockers or ones that change the way Facebook looks.

Only other suggestion I can think of is try a different browser and see if it will load with it after you have allowed the cookies and pop ups for it.


Also you might try all the suggestions in the first post of this thread for checking your computer. The minimum requirements for playing are also there.

bjyhey3
May 05 2022, 09:35 AM
I have no idea of how to find the information concerning the new update. Could someone tell me where that might be found...thanks

Taz D
May 05 2022, 09:37 AM
I have no idea of how to find the information concerning the new update. Could someone tell me where that might be found...thanks
Hi bjyhey,
They will be in the following thread's first post when Raul gets them posted:
http://www.slashkey.com/forum/showthread.php?t=657774

bjyhey3
May 05 2022, 09:38 AM
Ok, thank you.

SirMatthew KC
May 07 2022, 03:41 AM
I can't find the thread for errors connecting. I am TIRED of clearing my cache. I have a number of work-related websites that require me to get authorization AGAIN because I keep having to clear my cache because FarmTown keeps giving errors when working facilities. This error has ONLY ever happened while TRYING to do facilities.

ID: 634471031

WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) UHD Graphics Direct3D11 vs_5_0 ps_5_0, D3D11)
2022-05-07 08:36:29.596 LOGnavigator.mediaDevices support available
2022-05-07 08:36:29.600 ERRORwasm streaming compile failed: CompileError: WebAssembly.instantiateStreaming(): unexpected end of stream @+29502976
2022-05-07 08:36:29.601 WARNWebAssembly streaming compilation failed! This can happen for example if "Content-Encoding" HTTP header is incorrectly enabled on the server for file https://cdn.slashkey.com/flash/farm/main/1231-235959/Build/Build318.wasm.gz, but the file is not pre-compressed on disk (or vice versa). Check the Network tab in browser Devtools to debug server header configuration.
2022-05-07 08:36:29.602 ERRORfalling back to ArrayBuffer instantiation
2022-05-07 08:36:29.687 ERRORfailed to asynchronously prepare wasm: CompileError: WebAssembly.instantiate(): expected 41042865 bytes, fell off end @+864754
2022-05-07 08:36:29.689 LOG{}
2022-05-07 08:36:29.689 ERROR{}

Tiger
May 07 2022, 05:19 AM
I can't find the thread for errors connecting. I am TIRED of clearing my cache. I have a number of work-related websites that require me to get authorization AGAIN because I keep having to clear my cache because FarmTown keeps giving errors when working facilities. This error has ONLY ever happened while TRYING to do facilities.

ID: 634471031

WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) UHD Graphics Direct3D11 vs_5_0 ps_5_0, D3D11)
2022-05-07 08:36:29.596 LOGnavigator.mediaDevices support available
2022-05-07 08:36:29.600 ERRORwasm streaming compile failed: CompileError: WebAssembly.instantiateStreaming(): unexpected end of stream @+29502976
2022-05-07 08:36:29.601 WARNWebAssembly streaming compilation failed! This can happen for example if "Content-Encoding" HTTP header is incorrectly enabled on the server for file https://cdn.slashkey.com/flash/farm/main/1231-235959/Build/Build318.wasm.gz, but the file is not pre-compressed on disk (or vice versa). Check the Network tab in browser Devtools to debug server header configuration.
2022-05-07 08:36:29.602 ERRORfalling back to ArrayBuffer instantiation
2022-05-07 08:36:29.687 ERRORfailed to asynchronously prepare wasm: CompileError: WebAssembly.instantiate(): expected 41042865 bytes, fell off end @+864754
2022-05-07 08:36:29.689 LOG{}
2022-05-07 08:36:29.689 ERROR{}

Hi SirMatthew KC,

I have moved your post to the HTML5/WebGL thread (http://r1.slashkey.com/forum/showthread.php?t=650270) which is located in the News and Announcement section of the forum and where your other posts about this are.

The last time you posted about this you were asked to also check for computer and browser updates. Have you also remembered to check for those regularly?

Which browser are you using, does it happen in the other updated browsers you have?

Have you noticed if it happens with a more specific type of thing you might be doing like:

is it a specific friends facilities you are working when this happens


is it facility work requests that have many farms to work rather than far less farms to work?


if you like to work facilities by opening up several tabs, have you tried reducing the amount of tabs you open to see if you still get the problem?


is your browser open all day long with the game loaded even though you may not be playing the game? If it is try not leaving the game open when you aren't doing anything in the game at that time. Also try closing the browser for a few minutes if it's been open all day long.


As clearing the caches/history in your current browser is causing work related issues, could you use a different browser for work than you use for the game?

If not perhaps try this - when you clear the caches, remove the check mark that clears the cookies and other site data and clear the rest instead like browsing history and cached images and files, then just close the browser and reopen it and see if that will clear the error without you needing to authorize again for work related use.

If none of those help and you have not contacted support (http://apps.facebook.com/farmtown/settings2/support/) about this yet then it may well be time to do so if you are getting this frequently.

I have copied your post over to the relevant devs thread.

SirMatthew KC
May 08 2022, 06:55 PM
Hi SirMatthew KC,

I have moved your post to the HTML5/WebGL thread (http://r1.slashkey.com/forum/showthread.php?t=650270) which is located in the News and Announcement section of the forum and where your other posts about this are.

The last time you posted about this you were asked to also check for computer and browser updates. Have you also remembered to check for those regularly?

Which browser are you using, does it happen in the other updated browsers you have?

Have you noticed if it happens with a more specific type of thing you might be doing like:

is it a specific friends facilities you are working when this happens


is it facility work requests that have many farms to work rather than far less farms to work?


if you like to work facilities by opening up several tabs, have you tried reducing the amount of tabs you open to see if you still get the problem?


is your browser open all day long with the game loaded even though you may not be playing the game? If it is try not leaving the game open when you aren't doing anything in the game at that time. Also try closing the browser for a few minutes if it's been open all day long.


As clearing the caches/history in your current browser is causing work related issues, could you use a different browser for work than you use for the game?

If not perhaps try this - when you clear the caches, remove the check mark that clears the cookies and other site data and clear the rest instead like browsing history and cached images and files, then just close the browser and reopen it and see if that will clear the error without you needing to authorize again for work related use.

If none of those help and you have not contacted support (http://apps.facebook.com/farmtown/settings2/support/) about this yet then it may well be time to do so if you are getting this frequently.

I have copied your post over to the relevant devs thread.

I am using Chrome. It doesn't happen in Firefox, but I don't want to use Firefox because of limitations with some of the sites I use that are work related. They work better on Chrome. Chrome checks for updates automatically and I do have the latest version as well as all the windows updates, windows 10 pro.

It happens to every facility request after a while. It will just start happening and I have to clear my cache and do a memcached. The friends' requests have both few and many farms to work.

I do not leave my browser open all the time. When I am done with Farm Town I always close it, as well as Facebook.

I'll try clearing everything but the cookies and site data and see if that helps. I just can't figure it out. Farm Town works just fine and then suddenly it just starts acting up and then I can't even get back into the game without going through it all.

Taz D
May 08 2022, 07:03 PM
I am using Chrome. It doesn't happen in Firefox, but I don't want to use Firefox because of limitations with some of the sites I use that are work related. They work better on Chrome. Chrome checks for updates automatically and I do have the latest version as well as all the windows updates, windows 10 pro.

It happens to every facility request after a while. It will just start happening and I have to clear my cache and do a memcached. The friends' requests have both few and many farms to work.

I do not leave my browser open all the time. When I am done with Farm Town I always close it, as well as Facebook.

I'll try clearing everything but the cookies and site data and see if that helps. I just can't figure it out. Farm Town works just fine and then suddenly it just starts acting up and then I can't even get back into the game without going through it all.
Hi SirMatthew,
How many facility work posts are you doing before it starts erroring out? Are you opening a lot of them in separate tabs at the same time?
You might want to cut down on how many you open at the same time. You also might want to try closing and restart your browser after doing a certain number to see if that stops the errors.

FarmerWitch
May 14 2022, 06:39 AM
I am unable to get into the game - please advise what I need to do?

User Id: 556304007 Build No: 318

2022-05-14 10:42:29.832 INFOCheckpoint-B-000 - Initialized
2022-05-14 10:42:29.833 LOGFT Client Services Inited.
2022-05-14 10:42:29.849 LOGSessionId: 4141242
Browser: Blink: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.4951.54 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) HD Graphics 620 Direct3D11 vs_5_0 ps_5_0, D3D11)
2022-05-14 10:42:30.002 LOGnavigator.mediaDevices support available
2022-05-14 10:46:08.559 ERRORFailed to download file https://cdn.slashkey.com/flash/farm/main/1231-235959/Build/Build318.data.gz

marymarcel
May 14 2022, 08:15 AM
I am unable to get into the game - please advise what I need to do?

User Id: 556304007 Build No: 318

2022-05-14 10:42:29.832 INFOCheckpoint-B-000 - Initialized
2022-05-14 10:42:29.833 LOGFT Client Services Inited.
2022-05-14 10:42:29.849 LOGSessionId: 4141242
Browser: Blink: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/101.0.4951.54 Safari/537.36
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) HD Graphics 620 Direct3D11 vs_5_0 ps_5_0, D3D11)
2022-05-14 10:42:30.002 LOGnavigator.mediaDevices support available
2022-05-14 10:46:08.559 ERRORFailed to download file https://cdn.slashkey.com/flash/farm/main/1231-235959/Build/Build318.data.gz

Hi FarmerWitch :)

I moved your post to the thread about HTML5 problems with loading the game.

Im not sure which browser you are using, but if it is Chrome it is not up to date.

I got a new update for Chrome yesterday and also another one for Windows, so please check if the browser you are using is up to date and also if you have any pending update for Windows or Mac in case you use it.

deenites
May 15 2022, 03:29 PM
I keep getting loading issues, games loading sticks on black screen and sometimes takes an hour or so to actually load. I have checked WEBGL 1 and 2 are both working, I have cleared cache etc etc and still it happens. I can be in doing work on a farm and then when I press refresh it happens again . Getting totally frustrated as happening daily.

marymarcel
May 15 2022, 03:35 PM
I keep getting loading issues, games loading sticks on black screen and sometimes takes an hour or so to actually load. I have checked WEBGL 1 and 2 are both working, I have cleared cache etc etc and still it happens. I can be in doing work on a farm and then when I press refresh it happens again . Getting totally frustrated as happening daily.

Hi deenites :)

Which cache have you cleared? Memcache or browser cache? You need to clear browser cache, if you need instructions on how to do it, please visit the following link:
http://r1.slashkey.com/forum/showthread.php?t=421890

Also be sure your browser is up to date and check if you have any pending update for Windows or Mac in case you use it.

Which browser do you use? Did you try another updated browser to see if you get the same problem?

Linda Lightner
May 15 2022, 04:20 PM
I've downloaded WebGL but FT won't open, please help me get to my farms.

marymarcel
May 15 2022, 04:23 PM
I've downloaded WebGL but FT won't open, please help me get to my farms.

Hi Linda :)


When you get this message, please close your browser for a few minutes and then reopen it.

If you still get the message, then restart your computer.

If nothing works for you, then clear your browser cache. The first time you load the game after the clearing, it will load slowly as all graphics have to be loaded again.

If you need instructions on how to clear your browser cache, please visit the following link:
http://r1.slashkey.com/forum/showthread.php?t=421890

goldendreamer
Jun 08 2022, 02:46 PM
An you play Farmtown on iPad. I can open forum but when I click play, it says not available.

marymarcel
Jun 08 2022, 02:53 PM
An you play Farmtown on iPad. I can open forum but when I click play, it says not available.

Hi goldendreamer :)

Please read the following information:
http://r1.slashkey.com/forum/showthread.php?t=641750

deenites
Jun 09 2022, 01:57 AM
User id 675311976 getting black screen and not loading, waited 23 minutes other day for it to load so far now 29 minutes and still not loaded, have checked all things says to check and all ok, have done mem cache cleared browser etc and still happening. Not just me lots of people complaining about this, its ridiculous that this happens so regularly and takes so long to load

deenites
Jun 09 2022, 02:00 AM
2022-06-09 06:56:31.928 ERRORFailed to download file https://cdn.slashkey.com/flash/farm/main/1231-235959/Build/Build318.data.gz
yet again this happens too often

Tiger
Jun 09 2022, 05:43 AM
User id 675311976 getting black screen and not loading, waited 23 minutes other day for it to load so far now 29 minutes and still not loaded, have checked all things says to check and all ok, have done mem cache cleared browser etc and still happening. Not just me lots of people complaining about this, its ridiculous that this happens so regularly and takes so long to load

2022-06-09 06:56:31.928 ERRORFailed to download file https://cdn.slashkey.com/flash/farm/main/1231-235959/Build/Build318.data.gz
yet again this happens too often

Hi deenites,

All you posts have been replied to. I am giving you the link to the one when you last posted about clearing browser caches and loading issues. Please click on this link and read the response and reply:
http://r1.slashkey.com/forum/showthread.php?p=6494910#post6494910

debhurst51
Jun 11 2022, 08:18 AM
I have sent so many messages and no one responds. Is Farm Town being closed down by the owner? I've read a couple of blogs where it is. I was suspicious because I keep asking where Father's Day stuff is and new facilities since y'all haven't put anything out in over a month. the consistency of replies to inquiries is zero. Please, what is going on?

marymarcel
Jun 11 2022, 08:31 AM
I have sent so many messages and no one responds. Is Farm Town being closed down by the owner? I've read a couple of blogs where it is. I was suspicious because I keep asking where Father's Day stuff is and new facilities since y'all haven't put anything out in over a month. the consistency of replies to inquiries is zero. Please, what is going on?

Hi debhurst :)

When you asked about if the game was going to be closed I responded you in the following link:
http://r1.slashkey.com/forum/showthread.php?p=6496050#post6496050

You know that we test new things for the game and if there are errors then developers have to fix them before they are released so sometimes there is a delay with the release.

But Im sure we will get the new release very soon :)

Nana71465
Jun 14 2022, 11:27 PM
to start off i do not layer..when you are doing anything like planting trees you get the 0% like it is almost out of memory but i know it's not..when you are working on other farms it starts saying saving and you have to wait till it is finished begore you can go to another farm and it takes forever...have cleared cache, run memcache, changed browers and even computers and get the same thing...please help been 5 days now

Taz D
Jun 14 2022, 11:44 PM
to start off i do not layer..when you are doing anything like planting trees you get the 0% like it is almost out of memory but i know it's not..when you are working on other farms it starts saying saving and you have to wait till it is finished begore you can go to another farm and it takes forever...have cleared cache, run memcache, changed browers and even computers and get the same thing...please help been 5 days now
Hi Nana,
I have moved your post to the HTML/WebGL thread.

This sounds more like an internet problem specially since it has been happening a short amount of time. That does not mean your internet connection to your service provider is slow though I would check with them to see if they have a problem.

You could also try all the suggestions in the following link to see if any of those help:
http://www.slashkey.com/forum/showthread.php?t=627590

There are many links your data has to go through between you and the Facebook app server and then many more links between that and the Farm Town servers. Any one of those links having problems such as being overloaded will cause the data to be very slow getting to and back from the servers.
Unfortunately there is nothing we can do to monitor or get fixed any of those links.

Alexandra_J
Jun 19 2022, 09:23 AM
A few of my friends are having this problem and can't get into farm town. They've done everything their end like clearing their farmtown memcache cleared their browser history. Is there anything they are missing?

Here is what they see: Chrome/102.0.5005.124 Safari/537.36 Edg/102.0.1245.44
WebGL Supported and Enabled. Type: WebGL 2.0
GPU-Vendor: Google Inc. (Intel)
GPU-Renderer: ANGLE (Intel, Intel(R) UHD Graphics 630 Direct3D11 vs_5_0 ps_5_0, D3D11)
2022-06-19 10:47:41.619 ERRORwasm streaming compile failed: CompileError: WebAssembly.instantiateStreaming(): unexpected end of stream @+29989111
2022-06-19 10:47:41.621 WARNWebAssembly streaming compilation failed! This can happen for example if "Content-Encoding" HTTP header is incorrectly enabled on the server for file https://cdn.slashkey.com/.../1231.../Build/Build331.wasm.gz, but the file is not pre-compressed on disk (or vice versa). Check the Network tab in browser Devtools to debug server header configuration.
2022-06-19 10:47:41.623 ERRORfalling back to ArrayBuffer instantiation
2022-06-19 10:47:41.727 ERRORfailed to asynchronously prepare wasm: CompileError: WebAssembly.instantiate(): expected 41123760 bytes, fell off end @+866431
2022-06-19 10:47:41.729 LOG{}
2022-06-19 10:47:41.732 ERROR{}
2022-06-19 10:48:17.084 LOGnavigator.mediaDevices support available

Taz D
Jun 19 2022, 09:31 AM
A few of my friends are having this problem and can't get into farm town. They've done everything their end like clearing their farmtown memcache cleared their browser history. Is there anything they are missing?
Hi Alexandra J,
I have movced your post to the HTML/WebGL thread as this has nothing to do with the current release.
Please have them check if theirr browser is up to date and also if you have a pending update for Windows or Mac in case you use it.
Chrome updated a few days ago and Windows updated recently too.
Please restart after any update you do.



Beyond that they will need to post individually in here for any additional help. Even if they may have similar problems that does not mean they are all the same.

Linda Lightner
Jun 30 2022, 01:15 PM
I have downloaded WEB GL but it won't let me open FarmTown. Please let me Farm. Thank you

marymarcel
Jun 30 2022, 01:22 PM
I have downloaded WEB GL but it won't let me open FarmTown. Please let me Farm. Thank you

Hi Linda :)

You have been answered multiple times about this problem.

When this happens, please check if your browser is up to date and also if you have any pending update for Windows or Mac in case you use it.

If you do updates, then please restart.

If that is not the problem, then just close everything and restart your computer.

If you still cant load the game, then clear your browser cache. The first time you load the game after the clearing, it will load slowly as all graphics have to be loaded.
If you need instructions on how to clear your browser cache, please visit the following link:
http://r1.slashkey.com/forum/showthread.php?t=421890

Alexandra_J
Jul 24 2022, 10:13 AM
loads of people are getting these issues with getting into farmtown or getting booted or whatever. Is there anything I can do to help them please? https://prnt.sc/KHe6kel4M-0F

Taz D
Jul 24 2022, 10:25 AM
loads of people are getting these issues with getting into farmtown or getting booted or whatever. Is there anything I can do to help them please? https://prnt.sc/KHe6kel4M-0F
Hi Alexandra J,
I moved your post to the thread about HTML/WebGL loading issues as this has nothing to do with the current release.
There isn't anything you can do to help them except to ask them to report it to us here in the forums so we can help them directly.
The only thing you can do is ask them to make sure their browser and computer are up to date.

zookeeperkaren
Jul 26 2022, 02:20 PM
I cannot get the game to load.. I have been on farmtown for a very long time and I have spent alot of money on this game .... please help me get this game going again..

Taz D
Jul 26 2022, 02:26 PM
I cannot get the game to load.. I have been on farmtown for a very long time and I have spent alot of money on this game .... please help me get this game going again..
Hi zookeeperKaren,
What happens when you try to load the game?

What kind of computer do you have?

How much memory does it have?
Does your computer meet the minimum requirements listed in that first post?

Have you tried all the steps in the first post of this thread?
What were the results you got for those steps?


Please make sure your computer and your browser is updated. Those can prevent you getting into the game if they are not up to date. If you do updates, then please restart.

zookeeperkaren
Jul 26 2022, 05:46 PM
Hi zookeeperKaren,
What happens when you try to load the game?either it stops at checking the weather or when i do get in. it wont let me go to another farms it just stops

What kind of computer do you have? AZUZ Chromebook

How much memory does it have?16 gb does your computer meet the minimum requirements listed in that first post? 4 gigs of ram

Have you tried all the steps in the first post of this thread?yes
What were the results you got for those steps?i have seen all the pictures


Please make sure your computer and your browser is updated. Those can prevent you getting into the game if they are not up to date. If you do updates, then please restart. i have done all i can do..

Taz D
Jul 26 2022, 05:48 PM
i have done all i can do..
Hi Zookeeperkaren,
Please answer the questions I asked of you in my reply. If you don't answer them then we don't have any way to help you. There is nothing wrong with your farms.

zookeeperkaren
Jul 26 2022, 05:50 PM
it appears that i have done all that i can do on this end... it just continues to hang up or wont let me go to another of my farms.. i sent you the answers you asked for.. I can even get to your farm.

Taz D
Jul 26 2022, 05:57 PM
it appears that i have done all that i can do on this end... it just continues to hang up or wont let me go to another of my farms.. i sent you the answers you asked for.. I can even get to your farm.
Hi ZookeeperKaren,
EDIT: Just found your answers. Sorry I did not see them in the quote.
The 4GB of Ram is only half of what is required for the game. That can cause problems with loading your farms. We have turned off all the Show items for your farms to limit what gets loaded when you open your farms. Try loading them and then see if you can move around them.
Unfortunately the Chromebooks with less than 8 GB of ram do struggle with loading and working the game. There isn't anything that we can do for that. The new system for WebGL requires more memory (ram) to run the game.