Game Migration Updates

[rodneycs]

Migration is NOT complete as we do not have the lozenge to help us navigate around a farm. without it it makes working on a farm difficult. I also cannot send gifts like the previous person.

[peekachoo]

Hi, like the previous 2 posts, I can't send gifts from the gift tab, and I also can't send requests to boost my train. Thanks !

[Grumpdad]

When sending or should I say trying to send out train boosts I get this message ""0" does not resolve to a valid user ID" USER ID number ( 100000972397961 ) Thanks

[FarmerElizabeth]

I am receiving an error when requesting boost trains.

[lineking]

1550840274 Well, once again, I got grayed out, while helping with facilities! So, then, what's to be done?

[rodneycs]

Like all the above people it is impossible to boost trains. when you click on boost it gives an error. This has been happening for more than an hour.

[Tiger]

Send Gift and Boosting your own Train Issue.

The developers and support are aware of the problem and it looks like we will have to wait on Facebook to fix it again.

Please see this post in the forum if you are really desperate for a specific gift from the gift page:
http://r1.slashkey.com/forum/showthread.php?t=657654

[Keef]

ID number ( 727691242 )

in reguards in boosting trains and sending gifts i've had the problem for over 12 months still waiting for FB to fix it

[OutbackAnnie]

can't request train boosts. I get a invalid id message.

[sandrajean]

105427158750323--"0" does not resolve to a valid user ID--- This is the message I get when I try to send gifts to neighbors from my neighbors drop down list. Started this morning 4/22/2022.

[Tiger]

ID number ( 727691242 )

in reguards in boosting trains and sending gifts i've had the problem for over 12 months still waiting for FB to fix it

HI Keef,

I am sorry you still have the older issue. You have contacted support about that previously and if that part is still not resolved for you, there really isn't anything else we can suggest for that one, we can't force Facebook to do anything. The bug is still listed with them and is still assigned to a team and they have been asked for updates.

[Tiger]

can't request train boosts. I get a invalid id message.

105427158750323--"0" does not resolve to a valid user ID--- This is the message I get when I try to send gifts to neighbors from my neighbors drop down list. Started this morning 4/22/2022.

Hi OutbackAnnie and sandrajean,

The developers and support are aware of the problem and it looks like we will have to wait on Facebook to fix it again.

Please click on this link for more information: http://r1.slashkey.com/forum/showthread.php?t=657654

[james_a_thompson]

Today I can't send gifts, trains, or quests. Popup window shows no valid user id. Attached JPG.:eek:

[Tiger]

Send Gift and Boosting your own Train Issue.

The developers and support are aware of the problem and it looks like we will have to wait on Facebook to fix it again.

Please see this post in the forum if you are really desperate for a specific gift from the gift page:
http://r1.slashkey.com/forum/showthread.php?t=657654

[Fuzzy Focus]

ID 1245312073

When trying to get names to boost my train I get the following error message.

"0" does not resolve to a valid user ID

Nothing I do changes this so I can not get boosters for them.

Thanks for your help.

Bill B

[Tiger]

ID 1245312073

When trying to get names to boost my train I get the following error message.

"0" does not resolve to a valid user ID

Nothing I do changes this so I can not get boosters for them.

Thanks for your help.

Bill B

Hi Bill B,

Please see the post just before yours or click on this link for information:
http://r1.slashkey.com/forum/showthread.php?t=657654

[Perico429]

When requesting a train boost I keep getting the following error message. ("0" does not resolve to a valid user ID)

[marymarcel]

When requesting a train boost I keep getting the following error message. ("0" does not resolve to a valid user ID)

Hi Perico429 :)

We are all getting the same issue. Please read the following information:
http://r1.slashkey.com/forum/showthread.php?t=657654

[marymarcel]

Hi farmers :)

The issue for sending gifts and trains boost requests is fixed.

Please reload the game.

If that doesnt work then clear your memcache.

Thanks!

[Jan Edwards]

100001369549899 Please fix the hiring problem at Marketplace. I ask someone to work, their status turns yellow, than later, I get a message that they are accepting and going to work on my farms. I have already hired someone else, and that person gets upset with me hiring another person. Many other farmers also have told me about this problem. Also checking the Quote message in reply? box doesn't work.

[Taz D]

100001369549899 Please fix the hiring problem at Marketplace. I ask someone to work, their status turns yellow, than later, I get a message that they are accepting and going to work on my farms. I have already hired someone else, and that person gets upset with me hiring another person. Many other farmers also have told me about this problem. Also checking the Quote message in reply? box doesn't work.
Hi Jan,
I have copied your post to the closed Help & Support thread about issues for the developers to see.

[Keef]

HI Keef,

I am sorry you still have the older issue. You have contacted support about that previously and if that part is still not resolved for you, there really isn't anything else we can suggest for that one, we can't force Facebook to do anything. The bug is still listed with them and is still assigned to a team and they have been asked for updates.

thanks for the reply but personally I think having the issue for 12 months is wrong, like many others I put actual $$$ into the game and am frustrated that the issue is still unresolved for such a long time

[Tiger]

thanks for the reply but personally I think having the issue for 12 months is wrong, like many others I put actual $$$ into the game and am frustrated that the issue is still unresolved for such a long time

Hi Keff,

I am sorry we are unable to help further.
The devs have supplied everything Facebook has asked for to try to fix it.
We have no idea why that one is taking so long for them to resolve.
You could contact the support team if you wish and see if they can tell you anything different.

[Keef]

Hi Keff,

I am sorry we are unable to help further.
The devs have supplied everything Facebook has asked for to try to fix it.
We have no idea why that one is taking so long for them to resolve.
You could contact the support team if you wish and see if they can tell you anything different.

where do I find the right place to contact the support team, I have sent several messages over the last 12 months, have never got a reply so I don't know if it was sent to the correct place or they even got it

[Tiger]

where do I find the right place to contact the support team, I have sent several messages over the last 12 months, have never got a reply so I don't know if it was sent to the correct place or they even got it

Hi Keef,

To contact our support team, the method has not changed. Here's the information and what to check for if you are having trouble finding their replies. They would have responded to every support ticket received.

Please contact Support for this as there isn't anything we can do about it through the forums. Please try to be clear about what the issue is and what you have already tried to resolve it yourself.
To contact Support, click on the link below, fill out the form and submit it. Please be patient as it can take anywhere from a few hours to a few days for them to respond to you depending on how many tickets they have ahead of yours.
http://apps.facebook.com/farmtown/settings2/support/

You will receive an automatic response email when you submit your ticket. That email will have your ticket number and a link for you to check the status of your ticket, so please do not delete that email. If you do not see the email then check your spam folder as sometimes those emails get classified as spam.

If you have any problems finding the automated response to your ticket, please click on the following link for instructions to help you with that: Support Issues - how to find their replies. (http://r1.slashkey.com/forum/showthread.php?t=644366)

If it was quite a while since you last contacted them and the reply had gone to a section of your emails that automatically deletes emails over a set amount or a set time, then you may no longer be able to find the older response to your previous ticket.

[Alexm2012]

Is there a new update any time soon it’s been since the 18th March? Well we’ll overdue

[Taz D]

Is there a new update any time soon it’s been since the 18th March? Well we’ll overdue
Hi Alexm,
Only the developers know when they will have a release ready and they do not tell us in advance.

[furry1993]

When will the next update be released? I know you don't know exact dates, but I would appreciate an approximate timeline. Thanks.

[marymarcel]

When will the next update be released? I know you don't know exact dates, but I would appreciate an approximate timeline. Thanks.

Hi furry1993 :)

Im sorry, but we dont have an approximate timeline.

[Denise Dianna]

I am hoping the Devs will switch to New Release (date) since Game Migration Updates (date) are no longer relevant. Game Migration complete! Then we will know - when the thread is closed for comment. Update is coming soon!

[debhurst51]

All of this is very old. I don't know where else to put my question. When will there be something new? It's been a really long time? Also, Mother's Day is around the corner but not up yet. Are y'all ok? Is Farm Town doing ok?

[marymarcel]

All of this is very old. I don't know where else to put my question. When will there be something new? It's been a really long time? Also, Mother's Day is around the corner but not up yet. Are y'all ok? Is Farm Town doing ok?

Hi debhurst51 :)

Everything is ok with the game, it is only we are still testing some features.

About Mother's Day decors, they will probably be released later today.

[Tiger]

Hi All :)

- Released old Mother's Day decorations.

[OutbackAnnie]

Just wanted to mention that there are facilities listed in the Facility chain manager that never got assigned any dan levels, i.e. the Cookie factory

[marymarcel]

Just wanted to mention that there are facilities listed in the Facility chain manager that never got assigned any dan levels, i.e. the Cookie factory

Hi OutbackAnnie :)

Yes, belts/dan are added for several factories at the same time, hopefully we will get them sooner than later :)

[marymarcel]

Hi Farmers :)

Post Release Updates - May 2nd, 3:50PM

- Released 10 new Mothers Day decorations, 2 as gifts, 7 at the top of the Mothers Day category at the Store and 1 at the bottom.

[furry1993]

When will they be added, so a uniform configuration of farm sizes will be available.

[Taz D]

When will they be added, so a uniform configuration of farm sizes will be available.
Hi Furry,
The developers do not tell us in advance of when we will get a release or what will be in it. You will just have to wait as the rest of us are for the developers to release the next update and see what is in it.

[Snookie Sue]

Hi Farmers :)

Post Release Updates - May 2nd, 3:50PM

- Released 10 new Mothers Day decorations, 2 as gifts, 7 at the top of the Mothers Day category at the Store and 1 at the bottom.

Elephants!!!! :)

[Alexandra_J]

Will we be getting back the New Release info and when they shut like it was before the migration as it was easier to follow and quickly find what's there month by month. Looking forward to the next full release and level update

[marymarcel]

Will we be getting back the New Release info and when they shut like it was before the migration as it was easier to follow and quickly find what's there month by month. Looking forward to the next full release and level update

Hi Alexandra :)

We think we will go back to the New Release information monthly.

[Alexm2012]

2022-05-04 18:53:33.838 WARNCursors are not specified. Please specify cursors using the unique CursorsDPISelector component or with a field at component.

i can't play since posting facilities keep getting this i can't do anything grrrr...

tried mem closing browser everything is up to date :(

[marymarcel]

2022-05-04 18:53:33.838 WARNCursors are not specified. Please specify cursors using the unique CursorsDPISelector component or with a field at component.

i can't play since posting facilities keep getting this i can't do anything grrrr...

tried mem closing browser everything is up to date :(

Hi Alexm :)

Please restart your computer and see if the problem is fixed.

If not, then clear your browser cache. Just take in mind that the first time you load the game after the clearing it will load slowly as all graphics have to be loaded again.

If that doesnt work for you, try another updated browser you have in your computer and see if you get the same problem.

[Jan Edwards]

100001369549899 What is up with the font changes? Not good
Jan

[Taz D]

100001369549899 What is up with the font changes? Not good
Jan
Hi Jan,
Please wait until Raul posts the update.

[Grumpdad]

Ukrainian Restaurant not loading recipes with chicken in them, states you need more Chicken in storage!!!
Chicken is not shown in the ingredient planner.

[Taz D]

Ukrainian Restaurant not loading recipes with chicken in them, states you need more Chicken in storage!!!
Chicken is not shown in the ingredient planner.
Hi Grumpdad,
We have already reported this to the developers. We also reported the Turbo Dairy Processing Plant does not have cottage cheese production.

[Taz D]

Ukrainian Restaurant not loading recipes with chicken in them, states you need more Chicken in storage!!!
Chicken is not shown in the ingredient planner.
Hi Grumpdad,
This has been fixed. Please reload your farms.

[Caren Katsmom]

The new update hasn't been posted yet, and there are issues with the new facilities... but I have already been given a coop quest that requires an item from the Ukrainian Restaurant and the final facility is the Taste of Ukraine. Seriously??

[Taz D]

The new update hasn't been posted yet, and there are issues with the new facilities... but I have already been given a coop quest that requires an item from the Ukrainian Restaurant and the final facility is the Taste of Ukraine. Seriously??
Hi Caren Katsmom,
The problems with the Ukranian Restaurant have been fixed. Please reload your farms.

[Caren Katsmom]

Taz... I commented on my getting a coop quest for facilities that haven't been officially released yet. I don't have them yet. I'm sure most of my coop neighbors don't have them yet... or even know about them yet. I think that's an issue that should be fixed, also.

[Taz D]

Taz... I commented on my getting a coop quest for facilities that haven't been officially released yet. I don't have them yet. I'm sure most of my coop neighbors don't have them yet... or even know about them yet. I think that's an issue that should be fixed, also.
Hi Caren Katsmom,
They have been officially released. I am sorry, but when they add the new facilities those are also added to the lists for quests to be able to assign.

[Caren Katsmom]

Taz, where are they officially released (except in the Store)? Raul hasn't posted the update yet, and there's no notification on top of the game screen about a new release yet. They should stop giving out coop quests for the new facilities until Raul posts the update details!

[Taz D]

Taz, where are they officially released (except in the Store)? Raul hasn't posted the update yet, and there's no notification on top of the game screen about a new release yet. They should stop giving out coop quests for the new facilities until Raul posts the update details!
Hi Caren Katsmom,
Raul has not posted the release details at the time the release has been sent out to the players in a very long time. If you want to make a suggestion for a change please post it in the Suggestions section.

[Caren Katsmom]

Coop quests do not include the newest facilities until after Raul posts the update details. It's a mistake, Taz. Please ask Raul and the team.

[Taz D]

Coop quests do not include the newest facilities until after Raul posts the update details. It's a mistake, Taz. Please ask Raul and the team.
Hi Caren Katsmom,
That is what the suggestions section is for so you can ask them. It has been this way since the release of the first quests. I am not going to ask Raul.

[derfischmac]

user 1700627520
browser Firefox
2022-05-05 07:27:17.012 ERRORInvalidOperationException: Sequence contains no matching element
at System.Linq.Enumerable.First[TSource] (System.Collections.Generic.IEnumerable`1[T] source, System.Func`2[T,TResult] predicate) [0x00000] in <00000000000000000000000000000000>:0

[Tiger]

user 1700627520
browser Firefox
2022-05-05 07:27:17.012 ERRORInvalidOperationException: Sequence contains no matching element
at System.Linq.Enumerable.First[TSource] (System.Collections.Generic.IEnumerable`1[T] source, System.Func`2[T,TResult] predicate) [0x00000] in <00000000000000000000000000000000>:0

Hi derfischmac,

What were you doing when you saw this error, did it prevent you from doing anything in the game?

Please check Firefox is still showing up to date, update it if it needs doing, close the browser, reopen it and then try the exact same steps you were doing and see if you get the error again. If you do please provide the steps that reproduce the error.

[derfischmac]

yes tiger there was a firefox update available, is installed now.
will keep an eye on that - thxs a mil

[derfischmac]

Hi derfischmac,

What were you doing when you saw this error, did it prevent you from doing anything in the game?

Please check Firefox is still showing up to date, update it if it needs doing, close the browser, reopen it and then try the exact same steps you were doing and see if you get the error again. If you do please provide the steps that reproduce the error.

yes tiger there was a firefox update available, is installed now.
will keep an eye on that - thxs a mil

[dougw]

I have not had any requests for over a week. No gifts are showing even though I know people have sent some. I also have been sent a neighbor request but it is not showing either.
100008954461089

[marymarcel]

I have not had any requests for over a week. No gifts are showing even though I know people have sent some. I also have been sent a neighbor request but it is not showing either.
100008954461089

Hi dougw :)

Your previous post was moved and answered in the following link:
http://r1.slashkey.com/forum/showthread.php?p=6493010#post6493010

[marymarcel]

Hi Folks :)

We want to thank you all for your support during the Migration. All the feedback you provided was very important for us to make the game run smoothly.

To read all details for the New Release May 4th, 2022 please click Here (http://r1.slashkey.com/forum/showthread.php?t=657774)

This thread is now closed. :)